Évaluations des clients New England Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New England Self Storage

Cote générale :

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Kristen B.
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Le client n'a pas laissé de commentaire.

Normand C.
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Le client n'a pas laissé de commentaire.

Nathan L.
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There was a used face mask on the dash, and a empty pack of cigarettes and leaves in the back of truck. Online pick up and drop off was a nightmare to use. Never again.

Robert C.
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Le client n'a pas laissé de commentaire.

Donna R.
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Le client n'a pas laissé de commentaire.

Lakin M.
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Waiting for customer service to call me 5088409091

Candi R.
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I had a great experience

Andrew M.
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Le client n'a pas laissé de commentaire.

Federico V.
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Is extremely difficult to rent a truck on line,because the frequent time that ask you to take a photo of anything to proceeds the application and make you lose a lot of time, sorry but I won't do a rent a truck on line, you should give a customer and easy way to do so!!!

Amie M.
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Le client n'a pas laissé de commentaire.

Richard V.
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Le client n'a pas laissé de commentaire.

Julia A.
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Le client n'a pas laissé de commentaire.

Eugene H.
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Excellent service

Benjamin F.
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The representative on duty was very kind and helpful and provided me with some good advice to help me prepare for driving a UHaul truck for the first time. Thank you!

Daniel G A.
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It was fine. Some signs to make it more clear where to park would be appreciated.

JAMES K.
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My rental process was done remotely. The attendant on duty could not have been any nicer as I fumbled through the process. The vehicle was brand new and in amazing condition.

Ariana B.
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I ordered the smallest uhaul truck. I get to the location and the keys were never put in the box so then I had to take a bigger one. I appreciate that they had a truck at all but I ordered a small one because I have a tight driveway. With the bigger one it made it a lot harder to load and unload than it would have been with the truck I ordered.

russ V.
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Le client n'a pas laissé de commentaire.

Daniel G.
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Le client n'a pas laissé de commentaire.

Josie R.
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As I walked into the facility I noticed it was disorganized compared to the Bronx store I left a few hours before. As I walked to the counter the woman was sitting there on her phone or iPad and it was almost as if I was interrupting her. She took my name and started looking up my information and then got a phone call and proceeded to help a customer on the phone with pricing for a storage unit rather than finish helping me. It wasn't till I did a little huffing and puffing that she told the person she would call them back. Then after she hung up the phone she started doing a bunch of clicking on her computer. For a good two minutes not saying a word to me. I finally asked her if she was able to find my information and she said “yeah I'm doing it now.” Just not a very professional atmosphere or exchange.

James C.
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Drop box inaccessible

Joshua C.
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When you reserve 2 pieces of equipment online a week before and then reconfirm the morning of you should have the dolly's that were requested.

YAMILE D.
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Thsnks

Briana J. | Réservation |
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I made a reservation, and called to reschedule, but the person that, answered said I had not made a reservation. However, she was very kind and helpful for me in planning on reserving again.

Sara C.
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None at this time.

carlos A.
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The employee at the counter very helpful and friendly I was very pleased with the service at this location.

Frederick K.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Eugene R.
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The customer service people at 105 Bates Street, Pawtucket, RI, although very nice to us, gave us the wrong drop off location. Perhaps, they were led by the automated computer program that directed us to the wrong drop off location. In fact, the drop off location at 560 Bank St. Waterbury, CT was closing and if we were any later, we would have lost a great deal of time finding the correct drop off location at 169 Meriden Rd, Waterbury.

Donna M.
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I did an after hours pickup. The dolly I rented was not put in the uhaul. And the after hours way of Picking up a truck is ridiculously difficult. Was my worst experience by far with renting uhauls.

Barry S.
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Le client n'a pas laissé de commentaire.

Jodie S.
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Le client n'a pas laissé de commentaire.

Ryan S.
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Le client n'a pas laissé de commentaire.

Michala W.
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Le client n'a pas laissé de commentaire.

Steve R.
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Nothing to improve in our experiences so far!! :)) We have had a great experience with the few times we have rented trucks for New England Storage on Bates St. Pawtucket, RI 02860. We also rented 2 Storage units at the same place. The lady Christina was excellent & also has a great personality. She also was very knowledgeable in her job. Thanks for a great job!! Sincerely

Pedro M.
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The outside of the building needs a little more cosmetic arrangement.

BOB V.
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Le client n'a pas laissé de commentaire.

Alberto X.
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Good Service

Ashley B.
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Le client n'a pas laissé de commentaire.

Mario G.
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very helpful and personable staff

Kimberly G.
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Le client n'a pas laissé de commentaire.

Michael M. | Réservation |
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Was NOT informed to expect a confirmation call from stg unit employee and had a temporary issue when I missed the call and didn't hear a message the left for 3 hours. They gave away my reserved unit.

Susan P.
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Truck was not swept out but no big deal with me. Also, forgot to report that a little light is on in the dashboard area indicating something is amiss. The little orange light looks like a little trailer.

Julia G.
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Le client n'a pas laissé de commentaire.

Alex B.
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The woman at the desk with the dark brown hair (I forget her name) was super nice and helpful. The process took less than 5 minutes to get the truck I needed. Definitely will return to this location.

brian G.
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Amazing service and very clean truck!

Bennett H.
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Interior restroom could use a little work (its an old mill building and it shows)

Kelsey K. | Réservation |
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Very friendly and helpful staff.

Linda B.
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Very friendly , courteous and accommodating. Will definitely recommend to family and friends. Thank you so much for accommodating me today.

Alex L.
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Even though we did mobile checkin me woman at the site was extremely helpful

Perry R.
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Le client n'a pas laissé de commentaire.

Jaime W. | Réservation |
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All associates were extremely helpful, will definitely recommend to others and use again.

Gregory C. | Réservation |
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Very friendly and helpful!

Jacklynn L.
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It was great, no problems at all.

Joseline D. | Réservation |
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Great customer service and place was quick and easy for me to move my stuff in

Rose S. | Réservation |
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good!

Brieana M. | Réservation |
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Everything was fine! Storage ia the right size so the customer service rep on the phone asked what i would need it for and gave me a suggestion. Good size.

Pearl G.
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Le client n'a pas laissé de commentaire.

Glen C.
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Le client n'a pas laissé de commentaire.

Paul M.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Bob C.
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Your manager Christina was great will definitely be using again. We were in an emergency and she made it so easy and without any stress.

BARBARA D. | Réservation |
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Happy with the storage unit.

BARBARA D.
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Le client n'a pas laissé de commentaire.

alyssa D.
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Le client n'a pas laissé de commentaire.

Stephen W.
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Great customer service

Bashar A.
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Le client n'a pas laissé de commentaire.

Nathan B.
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We had paid for the insurance and move safe on the truck, unfortunately while getting to my home we found majiuana in the cab, and the moving pads were missing from the back, we called the lady apologized but no other action was taken, we paid for that conscience and it was not there plus dealing with illegal substances found in the truck was a big let down with us to the company. The trucks should be more inspected before they can be used. Mind you we made the reservation a week ahead of time.

Michelle S.
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Le client n'a pas laissé de commentaire.

Alberto X. | Réservation |
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Good place to store your belongings.

Denise M.
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Christina was helpful and excellent to deal with

David D. | Réservation |
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The facility was very dirty. It was also listed as climate controlled online. It was not climate controlled. There was old furniture all over the place that was a trip hazard.

Thomas C.
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Le client n'a pas laissé de commentaire.

Steve R.
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Our experience with your company on Bates Street has been great so far. The lady at the front desk was so helpful, knowledgeable, & she has a great personality. We rented 2 storage units & rented 2 trucks & again so far it has been a smooth & pleasant transactions & experience thanks to Christine. Thank you

Stephen M.
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Le client n'a pas laissé de commentaire.

Tiana R.
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I picked up the truck at 11:10 and dropped it off the same day at 5:20pm (only 6hrs & 10mins of use). And when I left, the truck was at 30,010 miles & when i returned it, the truck was at 30,052 (42 miles)...I got charged for extra miles. What happened to the 54 allowed miles??? Come to find out, they recorded my return time as 11:00am the next day (~18 extra hours that I did not use), and they actually only allowed 39 miles...which is unfair knowing that I was traveling to RI. I purposely called to reserve this via telephone so I can get accurate information and choose the best option but yet, still I was misinformed and therefore overcharged. Uhaul could have done a much better job at explaining my options and rates. I would think long and hard before ever renting with them again. Rather go through someone else that values customers and does not mislead people.

JILL P. | Expérience générale |
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Would use again if I needed to, the staff was always nice and the facilities were clean

JESSICA B. | Expérience générale |
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Very well lit, easy access to my unit and moving carts always available for use by the door, making my life so much easier! The staff were friendly and professional. I would definitely recommend!

PAPA K. | Expérience générale |
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Very kind and very helpful staff Keep up the excellent work

LUIS T.
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Every think is five very good service

RICARDO R. | Expérience générale |
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Thank you for the services and the time well spent with you guys thank you

frank O.
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Le client n'a pas laissé de commentaire.

RHONDA W. | Expérience générale |
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Christine was nice but the guy was not so friendly. The only reason I would recommend them is because of Christine it was jus the guy working there I would give them a bad rating. He should be nicer

Carlos F.
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Really got me in and out quick. With all the stuff I needed for my move. Some places take forever to get you going. No one has time on moving day!

Isaura A.
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They are all friendly and explain everything to you in detail my first time renting and I can say it was a very good experience.

Robert M.
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Le client n'a pas laissé de commentaire.

Michael C.
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Wonderful experience. Great Staff. I was in and out. Hassle free service. Fair policies & pricing.

SANDRA L.
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Le client n'a pas laissé de commentaire.

maryanne D.
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I have used storage units quite a few times in my life. Your workers are quite nasty and not helpful at all. My brand new mattress got ruined there because of some type of moisture from the floor. Nothing was done because my son in law didn't have insurance there but it should have been handled more customer friendly. Asked if I could put in dumpster was told it costs 65$. He could not pro-rate because we took out two weeks early. All in all it was a very bad experience. Someone should have helped us more. I would not would not recommend your place ever.

BRAD G. | Réservation |
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Great!

ELTON N. | Expérience générale |
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Friendly staff. Plenty of cameras around. Nothing to worry about. Thanks guys !

MICHAEL B. | Expérience générale |
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Very clean and accessible storage that more than met my needs. I definitely recommend prepaying in advance for as many months as possible to obtain the one-time 50% discount!

Ronald C.
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Le client n'a pas laissé de commentaire.

Dodi F. | Réservation |
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Very good

Daniel D. | Réservation |
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Staff was very nice . Also very helpful explaining

CARMEN R. | Expérience générale |
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I highly recommend New England self storage. They are professional, helpful and a very friendly staff both in person and on the phone. Thank you guys for your service.

JOSE P. | Expérience générale |
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Everything was good

Rosanne R. | Réservation |
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Very friendly. Expleained everything clearly. Answered all my questions.

CANDACE B. | Premières impressions |
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Very clean and very polite

Elizabeth B.
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Kristina was excellent. Friendly and very helpful. She called to let us know that the truck I was renting would arrive late, so I could plan my arrival accordingly. She was understanding in regards to our frustration about the lateness of the truck return.

Elizabeth B.
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Kristina was excellent! kept us informed about the whereabouts of the vehicle. Pickup was 12:30 but renter didn't return vehicle until 1PM. Kristina extended our rental time until 1pm the next day. My overall experience was very frustrating. I rented a truck for 2 days, then received a call that I couldn't rent for 2 days, so I had to rent a separate vehicle on each day. Extremely inconvenient and more costly due to extra mileage incurred. Management should have upheld the original reservation. Through no fault of mine, I was very inconvenienced.

ADNEY M. | Premières impressions |
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Facility was semi closed wasn?t able to open a unit in my name. Was able to open a new unit under my sisters name who was an existing unit holder.

Lawrence P.
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The Lady took very good care of me. Also took care of setting up our next contract for our move.

Jessie D.
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I was coming from New Hampshire and was running late to get to the storage unit. I believe the gentleman's name was Dave. He was willing to wait for me to get to the storage unit.We kept in touch on the phone. I couldn't ask for better customer service. Thank you Dave ! I would recommend your storage unit to everyone!

FREDRICK W. | Premières impressions |
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Everything was super easy. I made the reservation online and Christina called me to confirm. When I came to the facility, she showed me several units so I could decide on the right size.

JENNIFER B. | Premières impressions |
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Nice facility. Good service. Don?t know how great it wil be until it?s done, I suppose

DAVID L.
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It's like renting from the Justice League. A facility of superheroes.

Kelly D.
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Customer service was helpful, friendly - excellent.

TAYLA D. | Premières impressions |
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Christina at the front desk was so kind, patient and helpful. I also really appreciated the fact that the units are located inside. Feels safe and secure. Thank you.

Sharon C.
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Le client n'a pas laissé de commentaire.

paul G.
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got the run around from one place to another, did not have a 20' truck for us like we ordered a week and 1/2 before needing it. Ended up with a 17' instead. Lost 2hrs of moving because of this.

Alcide L.
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Le client n'a pas laissé de commentaire.

ALYSE N. | Premières impressions |
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Christina was very helpful! The facility is clean and they have carts available for use, but the tops of the units are only covered with chicken wire so they are not fullly closed in

Roveltee P.
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Le client n'a pas laissé de commentaire.

Rebecca M.
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Lovely woman, location was easy to find, and they were very apologetic about the issues I had at another location.

Donna N.
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Excellent customer service and clean, temperature controlled storage rooms. The next time you rent a truck after a snow storm, and a truck has been reserved, please clean off the snow around the truck, put the windshield wipers down, and remove the cardboard ad. I had to do all this myself. Thank goodness I had a shovel in my car.

Patricia M R.
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Can't think of anything, the staff was very efficient

Andrea H.
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Le client n'a pas laissé de commentaire.

Katherine B.
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Le client n'a pas laissé de commentaire.

Lori L.
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Le client n'a pas laissé de commentaire.

DAVID L.
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Le client n'a pas laissé de commentaire.

Susan L.
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Le client n'a pas laissé de commentaire.

DARRYL M.
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Le client n'a pas laissé de commentaire.

KERRI E. | Premières impressions |
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Everyone at the facility was very helpful

Scott B.
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Le client n'a pas laissé de commentaire.

lisa C.
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Nothing. I plan on using you again.

Jim T.
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Le client n'a pas laissé de commentaire.

CANSU A. | Premières impressions |
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Helpful employees, okay facility.

CATHERINE W. | Premières impressions |
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Facility was clean staff was friendly

Heather M.
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Le client n'a pas laissé de commentaire.

SANDRA C. | Premières impressions |
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Excellent customer service and easy to load in and out.

TAG T. | Premières impressions |
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Very friendly staff.

maria S.
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Le client n'a pas laissé de commentaire.

Veronica R.
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I reserved a 20' truck a week before moving day at this location and they didn't have it there I had to down grade to a 15' and the price came out to more then the online quote

Pedro B.
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Le client n'a pas laissé de commentaire.

ANTHONY S. | Premières impressions |
Évaluation :

This location is conveniently located near the RI-MA line. Despite still being under construction while they add new storage, the location is quiet, clean, temp controlled, and easily accessible.

Non reviews have been submitted for this location.

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