Évaluations des clients New Express Stop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Express Stop

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Rodolfo R. le

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Pickup time was too late . Truck wasn’t available. Billing at location became a double charge and created a dispute with bank

Mario A. le

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Every thing was great. The location was right around the corner. I usually rent from a uhaul store. But this is my 1st time from a local distributor. It was a very smooth process and the gentleman who helped me bent over backwards so that i could rent the truck. I believe he was the owner of the convienence store. Excellent customer service.

paul B. le

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Works out well for customers in the vicinity of the store....very happy with the personnel also....

micheal T. le

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Misunderstood agent because of accent.

paul B. le

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The two locations that I use have forced me to drop the equipment at a different location, which is an inconvenience because my vehicle is at that location. If not , I'm charged an extra fee for dropping at a different location. That's not good business practice....

eduardo A. le

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Le client n'a pas laissé de commentaire.

ESTHER L. le

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The representative was nice but I don’t like the location. I wasn’t feeling safe

Marlin M. le

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Staff was not sure how to check in my return.

Kenneth W. le

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Quick, easy and professional. I'd use them again and refer them to others.

Karen T. le

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They didn’t close out my account so I got a phone call saying they couldn’t find my uhaul. HORRIBLE EXPERIENCE OVERALL WITH UHAUL

jose P. le

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There was some confusion on the part of the cashier it took longer than expected.

Maria C. le

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You guys over charge me they put me a lot of money on hold and i overdraft can ypu do something for that

Fawaz A. le

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This is a gas station not even a "location" and it is located downtown. There is only space for like 3 trucks so you have to manage how not to block any entrances or hit another truck. I dont think a family is safe with all these crackhead bums asking for money all day while you are fixing to take all these before and after required pictures.

JOSE B. le

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Le client n'a pas laissé de commentaire.

Ismael T. le

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Le client n'a pas laissé de commentaire.

anna V. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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When I arrived and was taking a picture of the back of the truck, I saw homeless people exiting the back of the truck where I assume they were sleeping or doing something. They surprised me as I hadn't seen anyone else around.

Dolores M. le

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Le client n'a pas laissé de commentaire.

Todd T. le

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It was insane. The experience started when my pickup location was changed twice the day before pickup. My pickup was scheduled for 8:30am. However, the location where my pickup finally ended up did not open until 9am. The convenience store clerk helping me did not know the procedures or the web application. He called someone and facetimed with them. I believe, based on the conversation I overheard, that it was the owner of the convenience store I was picking up the truck at, and she was not happy that she was being called. The clerk actually called me behind the counter to help him with the application, which I was able to help him navigate. Then, the first truck he gave me... yes, first truck... did not start. The battery was completely dead, or probably missing based on the neighborhood I was picking up the truck in. In the meantime, he had begun ineffectively helping the next rental customer. By now, there was a decently long line of customers waiting. I had to also help him get these next victims' rental squared away. When he finally got back to me, it took another 30 minutes to finally get me a working truck, which had a decent amount of body damage, but at this point, it was a working truck and I didn't care. He did, accidentally I believe, upcharge me for the saf-move, which I usually decline, and I also didn't get the pads I had reserved. At that point, I had been there an hour and a half and didn't want to press my luck. Also, I just want to get the heck outta there. So, what can you do to improve that location... training, training, training. Or maybe choose a location in that area that can be held to a higher standard.

john R. le

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I'm very displeased. I didn't pick my truck until nearly 11 AM on 6/29, I brought the truck back before 11 AM on 6/30. Because the computer was down, he didn't log me back in until 11:20. I am being charged for 2 days rental. I didn't rent any pads, but I'm charged $20.00 for pad rental. I am also being charged $67.50 for fuel. The truck was empty of fuel when I picked it up, so I brought it back empty. I paid for my fuel that I used.

Jacklyn E. le

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Worst customer service EVER!!! Reservation were made 1 wk prior, when we arrived to pick up the truck we were told they didnt have one to rent. The previous person hadn't returned the truck as of 10:30am. Called customer service on hold for 20 min, found a truck that fit our needs. Get there & the person didn't know what he was doing. Spent 1 hr 30 min trying to get a truck. Called customer service again 2 other times about this & finally on the second call the lady completed the paperwork on her end so all that had to be done was get the keys from the store clerk. Our reservation was at 10am & did not get a truck til around 12:30. We will think twice about using Uhaul again.

Amanda N. le

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Le client n'a pas laissé de commentaire.

Erik H. le

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Male drivers can drop off.... females might get nervous as it's a sketchy neighborhood. The lady at the counter was very helpful and friendly. Online check-out was good.

Erin F. le

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Shut down this site.

Patrick K. le

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Very difficult to pick up a truck from this location. Not even busy and still took more than an hour.

Amy C. le

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Le client n'a pas laissé de commentaire.

Jacqueline T. le

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The uhaul smelled a lot like cigarettes.

ROSHON N. le

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Not very helpful nor friendly

Alexander D. le

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Great experience.

ASHLEY W. le

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It was an easy process. However I order a dolly and did not receive one. Since it is not a uhaul location does not have much except what is return.

Zachry H. le

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Le client n'a pas laissé de commentaire.