Évaluations des clients New Hartford Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Hartford Self Storage

Cote générale :

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David D.
Évaluation :

Truck was dirty with food and spilled beverages in the cab not cleaned up leaving the console a sticky mess I had to clean to not be grossed out. Also when calling to confirm pickup was told they didn't have a truck. Several calls to straighten out reservation

Steven B.
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Very friendly woman in the office when I picked up the van. Very fast and easy experience overall. Price was best around compared to rental car companies. I'll will definitely use them again.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

Vance W.
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Gina was friendly,courteous and professional.

Roderick M.
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Great customer service - very efficient - thank you very much!

Joseph G.
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This particular truck has in excess of 140,000 miles. It would be fine if maintained properly but in my judgement it needs front end work for loose steering and wheel bearings replaced. I only used it locally so no problem but I would never want to use that for a longer trip. The people and location are fine.

Joseph J.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Tiago O.
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Make it cheaper.

Andrew C.
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Very easy pick up and drop off and website is very intuitive. Staff was great and van is perfect for college type trips

Michael W.
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Add remote pickup option to this location for after hours pickup.

GARRY M.
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Was very happy whit the service good job keep up the good work thank

Judith D.
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Very easy to use on line, very personable and efficient staff on site. Fantastic experience!

Paul C.
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Le client n'a pas laissé de commentaire.

Carol W.
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Le client n'a pas laissé de commentaire.

Sandro C.
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Le client n'a pas laissé de commentaire.

Maria G.
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Le client n'a pas laissé de commentaire.

Benjamin T.
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My best U-Haul experience yet!

Joe K.
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Le client n'a pas laissé de commentaire.

Mary S.
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Le client n'a pas laissé de commentaire.

Linda K.
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Le client n'a pas laissé de commentaire.

Herbert S.
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Le client n'a pas laissé de commentaire.

Barbara A.
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Le client n'a pas laissé de commentaire.

ALAN W.
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Gina was very nice friendly and helpful. Great experience. Thanks. Bear

Evan P.
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This truck leaked horribly. By the time drove the 40 minutes to my new location all my belongings were soaking wet. Also, no one told me that I needed to take a photo of the mileage and gas in order to complete my after hours return or be charged an extra $20. I already put the keys into to return box by the tine I accessed the website. Absolutely ridiculous and infuriating. I will never come back to uhaul

Bonnie B.
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Excellent rental experience. Will use again.

michale G.
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Great in an out service!

Caleb C.
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Le client n'a pas laissé de commentaire.

Donna M.
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Great service.

GUY L.
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Le client n'a pas laissé de commentaire.

GUY L.
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Le client n'a pas laissé de commentaire.

GUY L.
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Le client n'a pas laissé de commentaire.

Bob S.
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Awesome service!

JOSE M.
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I have rented 2 trucks and both times I was advised two different times for returning the truck. 1. Most recent I was advised that the truck only to use for the day; because the truck was to be rented the following morning. 2. As the copy of rental reflects a one day rental. 3. I was charged 2 day rental on both occasions. 4. The truck was returned on both times at the same level as when rented. The most recent I filled it with more gas than where it was. I have copies of both rentals information.

Anthony S.
Évaluation :

stop email the customers over done people dont like to have continual email i even asked u haul to stop sendong emails so STOP! my buisness is done with you STOP! emailing me immediatly!

John B.
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Le client n'a pas laissé de commentaire.

wendy A.
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Le client n'a pas laissé de commentaire.

barbara K.
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only negative was there was bird poop on the windshield and there was no windshield washer fluid in the container but other than that, truck was extremely clean inside.

John K.
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Le client n'a pas laissé de commentaire.

Anthony D.
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Love having UHaul in town - very convenient!! I've rented 3 times, and each time has been great, no issues.

Lenita C.
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REALLY WORKED WITH US ON SOME LAST MINUTE CHANGES. VERY NICE PERSONNEL

Katie R.
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Le client n'a pas laissé de commentaire.

Stephen J.
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Le client n'a pas laissé de commentaire.

Connie K.
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Le client n'a pas laissé de commentaire.

Mark D.
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I reserved a 10 foot box truck for a local move (to return it to the same site) and was told when I picked it up that I could not and had to take a 15 foot instead. There were two 10 foot trucks available. I just did not need such a big truck and I cannot understand the reasoning behind it.

Susan C.
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Le client n'a pas laissé de commentaire.

Teresa L.
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Provide the correct charge for mileage for weekend rental and be sure your printed information matches what you quote the customer. I was told the mileage charge was 69 cents per mile and the sign on the counter said the same but was told day of rental it was 99 cents and was charged 99 cents.

Tracy T.
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The website was difficult to maneuver when trying to obtain verification of rental return at the end of the run. Gina was very helpful and professional.

Lynn G.
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Le client n'a pas laissé de commentaire.

Betsy F.
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Vehicle had transmission issue .. called number on contract no answer .... dealt with vehicle issue the whole way to NYC... this was dangerous and so frustrating..., more issues as well... a drop off in Harlem? Seriously?

Kristina L.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Daniel J.
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Le client n'a pas laissé de commentaire.

Peter S.
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Computer glitch slowed check out but it was not a big seal for me. Gina very friendly.

John M.
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N/A Thanks!

Timothy O.
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Employee arrived late and subsequently lead to confusion with my contract. Certainly wouldn't recommend this location to family/friend

ELIZABETH G. | Expérience générale |
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Responsive and helpful. Thank you.

Ronny K.
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NA at this time. All is well.

MICHAEL M. | Expérience générale |
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Excellent experience overall-- sometimes the computers were down which hampered the staff doing their job. Access great, facility at good temperature, ok lighting. you could use a new $5 broom....

RACHEL L. | Expérience générale |
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Exceptionally clean and well maintained. Wonderful and responsive customer service. Other unit renters were always friendly and considerate if we overlapped loading area use. Great facility!

CHRISTINE C. | Expérience générale |
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I would definitely use this facility again!

JENNIFER W. | Expérience générale |
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Clean place nice people. They did t have enough small storage places.

Lori D.
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We had to jump the truck twice which was very inconvenient

GWEN G.
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I was so wait to write a review here. First of all everyone at ur new Hartford storage place were exceptionally awesome. When I went there Willy was awesome!!! He explained everything in detail. Which totally fit in my budget. An Stephanie as also awesome n the other girl. Paid for everything there, I m a single person,moving everything in felt like I had no worries. Until then next day when something told me to check my bank account,to find out that U-Haul in Texas took 406.- off my card. They claim the person whom whom used one of there rucks never really paid for anything. So the U-Haul in Texas rolled over the 406.00 in my account. So very unacceptable n very unprofessional¡!! I went to my bank then I called U-haul in New Hartford,CT. They knew I would be calling. N they knew I did not want my card being used for anything else. Only what was in my budget. But U-Haul in Texas took my money leaving me no money to pay my bills. Even thou they have to reimburse me immediately all my bills are not gonna b paid on time on a timely manner. So know matter if U r storing a boat,car,furniture, when u walk out the door check out ur bank account. Keep a very close eye on that for a few days n monthly if u have them take money off ur card. I hope my message gets to everyone. Because I was gonna put U-Haul in Texas all over Facebook. ***But everyone in the New Hartford branch kicked ass.*** Thanks for being really kool. An there asshole whom did not pay there bill,really needs to get there shit together. But I will keep u all posted to let u know if -haul in Texas paid me in full. Because of them,now I have no money. Even Texas U-Haul really needs to get there shit together. Especially when I did not give them authorization to take anymore money out of my account. Maybe u could call this shit hacking vino my account!!! Really nice when I was gonna buying some groceries,n because of Texas now I can't!!!!!

Marangeli L.
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Le client n'a pas laissé de commentaire.

NEAL Y.
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Not a thing

JAY K.
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Staff was very helpful & friendly

APRIL O.
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Le client n'a pas laissé de commentaire.

Dexter B.
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Nothing to do. Everything went well on the move.

william F.
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Le client n'a pas laissé de commentaire.

Cynthia Y.
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Everything was great, and Stephanie at the office was wonderful.

Virginia D.
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Vehicle was clean, and new. Used their rate of $79 rental plus $.29/mile, since I was driving about 300 miles, so rental was very reasonably priced. Pickup was simple, returned after hours using lock box. Satisfied customer.

Christina O.
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We have rented the U-Haul truck twice now and found it very convenient to have the rental in the same location as our storage facility.

CLAUDIO D.
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Le client n'a pas laissé de commentaire.

Brendan M.
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Stephanie was extremely helpful. She went the extra mile to ensure I was able to rent the truck I really needed.

Christine S.
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Le client n'a pas laissé de commentaire.

Alex G.
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Le client n'a pas laissé de commentaire.

Raymond G.
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Le client n'a pas laissé de commentaire.

JACKSON K.
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Stephanie is great!!!!

robert A.
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Le client n'a pas laissé de commentaire.

jerome D.
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As far as I concerned......nothing. This is a very well oiled machine. Keep up the good work. I will definitely be renting again. Thank you!!!

Barrett S.
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I scheduled a pick up at 9am a week before pickup and had to wait a hour before a employee came to open so I waited a hour and had to pay someone to help me move that extra hour to wait

BRIAN M.
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I rented a box truck. It had snowed the day prior and when I picked it up I had to scrap off the ice and 4 inches of snow from the windshield. It should have been done for me. I was charged a cleaning fee, even though I thoroughly swept out the entire truck. I was also charged $8.50 for 2 gallons of gas. I brought the truck back with the exact same amount of gas I was given it. Tried emailing the number to have them call me back and never received a call.

Donna J.
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Le client n'a pas laissé de commentaire.

chuck L.
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Le client n'a pas laissé de commentaire.

Brian P.
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We were very pleased with the service. We would recommend to others and use again.

Ketil O.
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Le client n'a pas laissé de commentaire.

Elizabeth V.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Flavia M.
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Van was new and clean. Staff was very pleasant. No problems at all and would recommend this location.

frank A.
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Le client n'a pas laissé de commentaire.

Lisa S.
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For local, 30 miles or so and under, less mileage charge per customer. This is the one thing that will preclude me from renting from you again. Made a real easy local move more expensive and makes me question if I'll use you again.

Steven A.
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Le client n'a pas laissé de commentaire.

Kevin G.
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Van was new, doors open wide and it was easy to maneuver.

Deborah K.
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Le client n'a pas laissé de commentaire.

Ann S.
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Le client n'a pas laissé de commentaire.

Christy P.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Brian P.
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We were very pleased with our U-Haul experience. Pick up and drop off were easy. Vehicle was clean and easy to drive. Love the New Hartford location!

Darlene D.
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Le client n'a pas laissé de commentaire.

Bertram C.
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Le client n'a pas laissé de commentaire.

daria F.
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Le client n'a pas laissé de commentaire.

Tim F.
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Le client n'a pas laissé de commentaire.

keith W.
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Nothing.

EILEEN W.
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Le client n'a pas laissé de commentaire.

DEBORAH D. | Premières impressions |
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Clean and well organized facility, staff is pleasant and courteous.

CAMERON B. | Premières impressions |
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Management were nice and the place was available so fast honestly on of my best experiences with a storage unit

Non reviews have been submitted for this location.

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