Customer Reviews for New Hartford Self Storage
(Concessionnaire U-Haul dans le voisinage)

278 évaluations

283 Main St   New Hartford, CT 06057

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

283 Main St
New Hartford, CT 06057

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 3h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No plm thanx for use rent

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl H. 
Évaluation :
5

Very nice experience. Very friendly and helpful personnel. Glad I chose this branch.

Michael G. 
Évaluation :
5

Highly recommend this storage place to any one in the New Hartford Torrington area looking for climate control storage which can be hard to find The place was very well lite and also had a restroom Not too many storage places as nicely maintained as the New Hartford storage

ROBERT D.  |  Expérience générale 
Évaluation :
5

We had a wonderful experience with the facility. We stored our car and household possessions. No issues - nothing damaged . Overall a great experience. We would definitely use their service again.

Craig C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srivatsan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earle B. 
Évaluation :
4

I don't like it that I can't find out where to drop the truck off until I pick it up and that I couldn't drop it off anywhere near my house. I don't like it that the pickup place is not confirmed until the day before the pickup, and in my situation the place they gave me was 15 miles further away.

Arnold W. 
Évaluation :
5

Everything was great! The personnel were friendly, knowledgeable and helpful! The whole experience was so easy. Merci.

Nancy T. 
Évaluation :
5

More details about rent an uhaul, improve customer service

Aram S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

Quick and efficient

Beatrice F. 
Évaluation :
3

My truck rental was great, but I got screwed by Uhaul bc they never communicated with the New Hartford location on whether there was actually a storage unit available. I found out on the day I was moving after truck was loaded that my reservation didn't exist bc there was no vacant units even though when I made the online reservation over a week prior it displayed 2 available online.

PAUL H. 
Évaluation :
3

Drop off after hours

SCOTT EUGENE C. 
Évaluation :
3

GMC van had an ABS warning light come on during use. We were told not to worry about it but frankly it was unsettling

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse A. 
Évaluation :
5

You guys need no improvement! Keep up the great work!

STEFAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff C. 
Évaluation :
1

I had three phone conversations with the office. Each began with a sigh and a reason something couldn't be done. "No, we don't have your contract" until they found it. "No, we don't know where the truck is" until they found it. "No, we don't have the number where it is now" until they found it. Just acting like their job was overwhelming.

Dennis G. 
Évaluation :
5

Needs no improvement! Keep up the good work!

STEFAN P. 
Évaluation :
5

Make sure they know the return policy fully. Great experience and friendly people.

Tammy P. 
Évaluation :
5

Gina was friendly, clear with instructions, quick. Truck clean. Totally opposite experience of prior rental.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS S. 
Évaluation :
5

Office staff very helpful. Cargo van used was in excellent condition it was a pleasure using this van.

Ed C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitri N. 
Évaluation :
5

The 10' box truck get terrible traction in the snow when empty. I doubt that there is much you can do about this.

stuart R. 
Évaluation :
5

My closing date kept changing and consequently, so did my rental plans. The administrative asst. was sooo kind and accomadating. An asset to this office!

Elizabeth V. 
Évaluation :
5

Very friendly and helpful staff, Easy location for pickup and plenty of parking. Everything was handled professionally and I would highly recommend them to anyone looking to rent a moving truck.

Arthur W. 
Évaluation :
5

I can't remember her name but the person who helped me was great. I would use and recommend this location again.

dana A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
2

Instructions weren't very clear - I wanted to rent a hand truck and they had none. I had to wait for my padding. I had to go to another location to rent a hand truck - they were great and I noticed how many options they had to rent. Much better.

Maria M. 
Évaluation :
5

Excellent experience on all fronts including professional and courteous staff.

Patrick M. 
Évaluation :
2

Truck was dirty with food and spilled beverages in the cab not cleaned up leaving the console a sticky mess I had to clean to not be grossed out. Also when calling to confirm pickup was told they didn't have a truck. Several calls to straighten out reservation

David D. 
Évaluation :
5

Very friendly woman in the office when I picked up the van. Very fast and easy experience overall. Price was best around compared to rental car companies. I'll will definitely use them again.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Gina was friendly,courteous and professional.

Vance W. 
Évaluation :
5

Great customer service - very efficient - thank you very much!

Roderick M. 
Évaluation :
5

This particular truck has in excess of 140 000 miles. It would be fine if maintained properly but in my judgement it needs front end work for loose steering and wheel bearings replaced. I only used it locally so no problem but I would never want to use that for a longer trip. The people and location are fine.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Make it cheaper.

Tiago O. 
Évaluation :
5

Very easy pick up and drop off and website is very intuitive. Staff was great and van is perfect for college type trips

Andrew C. 
Évaluation :
5

Add remote pickup option to this location for after hours pickup.

Michael W. 
Évaluation :
5

Was very happy whit the service good job keep up the good work thank

GARRY M. 
Évaluation :
5

Very easy to use on line, very personable and efficient staff on site. Fantastic experience!

Judith D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandro C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
5

My best U-Haul experience yet!

Benjamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
5

Gina was very nice friendly and helpful. Great experience. Thanks. Bear

ALAN W. 
Évaluation :
1

This truck leaked horribly. By the time drove the 40 minutes to my new location all my belongings were soaking wet. Also, no one told me that I needed to take a photo of the mileage and gas in order to complete my after hours return or be charged an extra 20 $. I already put the keys into to return box by the tine I accessed the website. Absolutely ridiculous and infuriating. I will never come back to uhaul

Evan P. 
Évaluation :
5

Excellent rental experience. Will use again.

Bonnie B. 
Évaluation :
5

Great in an out service!

michale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb C. 
Évaluation :
5

Great service.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY L. 
Évaluation :
5

Awesome service!

Bob S. 
Évaluation :
5

I have rented 2 trucks and both times I was advised two different times for returning the truck. 1. Most recent I was advised that the truck only to use for the day; because the truck was to be rented the following morning. 2. As the copy of rental reflects a one day rental. 3. I was charged 2 day rental on both occasions. 4. The truck was returned on both times at the same level as when rented. The most recent I filled it with more gas than where it was. I have copies of both rentals information.

JOSE M. 
Évaluation :
5

stop email the customers over done people dont like to have continual email i even asked u haul to stop sendong emails so STOP! my buisness is done with you STOP! emailing me immediatly!

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wendy A. 
Évaluation :
5

only negative was there was bird poop on the windshield and there was no windshield washer fluid in the container but other than that, truck was extremely clean inside.

barbara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Love having UHaul in town - very convenient!! I've rented 3 times, and each time has been great, no issues.

Anthony D. 
Évaluation :
5

REALLY WORKED WITH US ON SOME LAST MINUTE CHANGES. VERY NICE PERSONNEL

Lenita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie K. 
Évaluation :
4

I reserved a 10 foot box truck for a local move (to return it to the same site) and was told when I picked it up that I could not and had to take a 15 foot instead. There were two 10 foot trucks available. I just did not need such a big truck and I cannot understand the reasoning behind it.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
4

Provide the correct charge for mileage for weekend rental and be sure your printed information matches what you quote the customer. I was told the mileage charge was 69 cents per mile and the sign on the counter said the same but was told day of rental it was 99 cents and was charged 99 cents.

Teresa L. 
Évaluation :
5

The website was difficult to maneuver when trying to obtain verification of rental return at the end of the run. Gina was very helpful and professional.

Tracy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn G. 
Évaluation :
1

Vehicle had transmission issue .. called number on contract no answer .... dealt with vehicle issue the whole way to NYC... this was dangerous and so frustrating..., more issues as well... a drop off in Harlem? Seriously?

Betsy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
4

Computer glitch slowed check out but it was not a big seal for me. Gina very friendly.

Peter S. 
Évaluation :
5

N/A Thanks!

John M. 
Évaluation :
1

Employee arrived late and subsequently lead to confusion with my contract. Certainly wouldn't recommend this location to family/friend

Timothy O. 
Évaluation :
5

NA at this time. All is well.

Ronny K. 
Évaluation :
3

We had to jump the truck twice which was very inconvenient

Lori D. 
Évaluation :
5

I was so wait to write a review here. First of all everyone at ur new Hartford storage place were exceptionally awesome. When I went there Willy was awesome!!! He explained everything in detail. Which totally fit in my budget. An Stephanie as also awesome n the other girl. Paid for everything there, I m a single person,moving everything in felt like I had no worries. Until then next day when something told me to check my bank account,to find out that U-Haul in Texas took 406.- off my card. They claim the person whom whom used one of there rucks never really paid for anything. So the U-Haul in Texas rolled over the 406 in my account. So very unacceptable n very unprofessional¡!! I went to my bank then I called U-haul in New Hartford,CT. They knew I would be calling. N they knew I did not want my card being used for anything else. Only what was in my budget. But U-Haul in Texas took my money leaving me no money to pay my bills. Even thou they have to reimburse me immediately all my bills are not gonna b paid on time on a timely manner. So know matter if U r storing a boat,car,furniture, when u walk out the door check out ur bank account. Keep a very close eye on that for a few days n monthly if u have them take money off ur card. I hope my message gets to everyone. Because I was gonna put U-Haul in Texas all over Facebook. ***But everyone in the New Hartford branch kicked ass.*** Thanks for being really kool. An there asshole whom did not pay there bill,really needs to get there shit together. But I will keep u all posted to let u know if -haul in Texas paid me in full. Because of them,now I have no money. Even Texas U-Haul really needs to get there shit together. Especially when I did not give them authorization to take anymore money out of my account. Maybe u could call this shit hacking vino my account!!! Really nice when I was gonna buying some groceries,n because of Texas now I can't!!!!!

GWEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marangeli L. 
Évaluation :
5

Not a thing

NEAL Y. 
Évaluation :
5

Staff was very helpful & friendly

JAY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL O. 
Évaluation :
5

Nothing to do. Everything went well on the move.

Dexter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william F. 
Évaluation :
5

Everything was great, and Stephanie at the office was wonderful.

Cynthia Y. 
Évaluation :
5

Vehicle was clean, and new. Used their rate of 79 $rental plus $.29/mile, since I was driving about 300 miles, so rental was very reasonably priced. Pickup was simple, returned after hours using lock box. Satisfied customer.

Virginia D. 
Évaluation :
5

We have rented the U-Haul truck twice now and found it very convenient to have the rental in the same location as our storage facility.

Christina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIO D. 
Évaluation :
5

Stephanie was extremely helpful. She went the extra mile to ensure I was able to rent the truck I really needed.

Brendan M. 
Non les évaluations ont été soumises pour cet établissement.

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