Manager took the trailer and inspect it properly before anyone else takes it. I like this location because she was very strict about inspecting it no matter how many people told her to put it else where.Andres H.
New Look Auto Body
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean inside trailer more. There was broken glass in it. Parking area could use a little more work.Erika R.
Le client n'a pas laissé de commentaire.Kevin I.
Le client n'a pas laissé de commentaire.Andrew L.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.Lakesha A.
Le client n'a pas laissé de commentaire.Terry W.
Le client n'a pas laissé de commentaire.Kevin J.
Great people, very helpful.Jim B.
I brought back the trailer on Tuesday and got charged for an additional 2 days and are unable to reach anyone, I'm sure it's a clerical error but someone should answer the phoneTerance N.
This location had a hard time locating my info online. They was not aware of my rental and it took a long time to get the vehicle and caused me to fall behind to moving on time. UHaul need to make sure the individuals who have these locations are knowledgeable about the online process.Daniell A.
I had the truck reserved for a nother location and they had rented it out so i had to find a truch at a defrent location and lost time and still got charged a extra day cause i could not return the truck on line . I had it back at the location 12 hrs after i rented it but still was charged. I will try a defrent comp next time .Tommy B.
Nouvelles installationsLORENZA R.
Professional and very friendlyNikkilla M.
Le client n'a pas laissé de commentaire.krystal B.
Le client n'a pas laissé de commentaire.William L.
Fantastic customer service.douglas A.
Le client n'a pas laissé de commentaire.Chad C.
Le client n'a pas laissé de commentaire.Makayla G.
Le client n'a pas laissé de commentaire.Matikia W.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.James V.
Le client n'a pas laissé de commentaire.thomas A.
Le client n'a pas laissé de commentaire.DEBBIE P.
Le client n'a pas laissé de commentaire.DONALD M.
More professional dealers, and customer service politeness. The service was extremely poor i will no longer be using u haul for moving. I will not recommend anyone to use u haul due to the Very poor customer service.AMANDA H.
When my wife and I went to pick the U-Haul up we were early due to having everything done ahead of schedule. We arrived at New Look Auto Body to pick up the U-Haul and the person there that was getting our paperwork done said that the program would not except our card and that she couldn't except cash so we had to go to the bank and deposit the money into a different account to use a different debit card. My wife told the lady that we were just going to be a few minutes so that we could go to the bank then we would be right back to pick up the U-Haul. When we arrived back at New Look Auto Body to pick up the U-Haul the lady had rented our truck out to someone else and told us that we would have to come back at 3:00 PM to pick it up now. so we had to leave empty handed and also lost a lot of time putting us behind schedule now. When we got back to New Look Auto Body at 2:30 PM to pick up the truck the lady then started rushing us out of the business saying that she had somewhere that see had to be and that if we didn't hurry that we wouldn't be able to get the U-Haul then either. So no I most definitely will not be recommending this place to anyone as a matter of fact I will be strongly advising anyone asking me not to go here at all.Nicole P.
Le client n'a pas laissé de commentaire.Tatina L.
Overall I was pleased with the equipmentDonald R.
Dont change a thing continue to do as u have been an u will get more customersPerry K.
Le client n'a pas laissé de commentaire.CHARLES L.
Le client n'a pas laissé de commentaire.Timothy T.
Le client n'a pas laissé de commentaire.SHAMIARAH J.
Returned on Sunday. No one at location. Put key in lock box. Did not meet anyone.peggy D.
Woman that works there is very rude.Matthew R.
I was extremely impressed by the demonstrated pleasant professionalism.DEBORRAH H.
Le client n'a pas laissé de commentaire.Melva P.
The owners were super nice.John P.
The lasy I spoke with to rent the truck was very nice and personable. She smiled and talked with me the whole time. On the way out the door I told her how nice she was. She gave me all the information I needed and made sure I understood all the details. Will recommend to friends.DEMETRIA D.
Le client n'a pas laissé de commentaire.carmen G.
Le client n'a pas laissé de commentaire.vernet T.
Make sure that the employee is educated on the system. I ordered a storage unit as well and was given a free month, but was charged and not given a certificate of purchase to show at the drop off location.Cynthia L.
Le client n'a pas laissé de commentaire.JOHN R.
Was supposed to pick the truck up on Friday the truck didn't get there until very late had to wait until the next day the service people there we're not very friendly but because it's U-Haul went with y'all anyway but by them not having a vehicle like they were supposed to cost me time and money not impressed with those people and really think U-Haul should have give me a better rate than they did with having to do this and and losing money on this tripharold B.
They charged me for three additional days. We returned the utility trailer the same day. I am trying to get in touch with someone to get a refund. The location said to contact U-Haul.LOUANN J.
We rented the trailer on Saturday morning at 9:30am to be returned Sunday at 9am. We returned it before 9am Sunday. This morming, Tuesday morning, we were charged for two extra days plus insurance. My husband went to purchase gas for his truck for fillup and card declined after the extra 60 $was charged on top of the 30 $for the rental so he was unable to get gas. Now we are told this location had to have put in we returned it this morning even though we returned it before time Sunday. Uhaul tells us we have to dispute which could take 48 hours IF they even approve it then will take 3-5 days to get our money back. I will NEVER rent from this location again and maybe not from Uhaul again.missy H.
Le client n'a pas laissé de commentaire.Ken R.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Matt M.
Le client n'a pas laissé de commentaire.Barry H.
Le client n'a pas laissé de commentaire.Paul C.
the lady is pathetic in creed is very rude has no personality to serve people I hope that in heaven God has a special place for being a racist personSulmi C.
I left a set of keys in the truck when I returned it after hours. The personnel at New Look Auto Body were extremely helpful and friendly in getting them returned to me.Brian R.
Le client n'a pas laissé de commentaire.Jalin W.
You need a complete make over with your phone service to include uhaul customer service and agents.Brenda M.
Le client n'a pas laissé de commentaire.charles C.
Le client n'a pas laissé de commentaire.joe J.
Le client n'a pas laissé de commentaire.Sulmi C.
Le client n'a pas laissé de commentaire.harold B.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.John B.
Owners were very helpful.Mikell W.
Le client n'a pas laissé de commentaire.DELORIS S.
Le client n'a pas laissé de commentaire.Stephen F.
Ensure the computer system is operating properly so your representative do not have to call the head office to re enter my information for the rental. That process took an additional 15 to 20 minutes.Gearld T.
Le client n'a pas laissé de commentaire.mark H.
Le client n'a pas laissé de commentaire.LYNDA L.
Again the lady that served me was excellent. The man that unhooked the trailer was really helpful.RITA H.
The people working at this location were very helpful, friendly, and made the whole process work smoothly.MICHAEL C.
Le client n'a pas laissé de commentaire.HILLARY K.
Le client n'a pas laissé de commentaire.SHEKEKE H.
Le client n'a pas laissé de commentaire.LINDA S.
Make reservatuons for truck as soon as possible for availability.Thomas P.
Great company, thank you.ROBERT D.
Le client n'a pas laissé de commentaire.Charles K.
Le client n'a pas laissé de commentaire.MELINDA W.
Nothing. The rental person was really nice and worked fast and was so friendly.JANET J.
The lady was extremely helpful throughout the rental, pick up and return. She has already got another rental from my son.susan H.
Le client n'a pas laissé de commentaire.LeAnn C.
Work on the customer service efforts and really trying to make sure the customers needs are meet before they leave. Also, having a horrible attitude is very displeasing when a customer has a long day of moving ahead of them. Having a positive attitude is very important and it that's something I did not get from you're worker during my process.Taylor G.
We ordered furniture pads and a furniture dolly that was NOT with the truck when we picked it upTyler H.
The customer service was excellent. Thank youEilene M.
Excellent and friendly service.george C.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.DONNA P.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.TRAVIS K.
Le client n'a pas laissé de commentaire.richard C.
Le client n'a pas laissé de commentaire.Rudy J.
Le client n'a pas laissé de commentaire.ERVIN S.
Le client n'a pas laissé de commentaire.Glinda B.
Le client n'a pas laissé de commentaire.louis S.
All depends on the customer, we can be hard sometimesGERALD C.
Very friendly and helpful! No problems whatsoever!Stacey W.
The location was excellent ,however I will not use Uhaul ever again . I reserved and payed online and when I went for pick-up ended having to cancel due to issues with a software update. We then redone everything as a walk-in order costing me to have to pull more cash out including a deposit making the previously spent online money unavailable for three to five days. Then my drop off point was 40 minutes away from my destination while there were 2 locations about twenty minutes away. If not for the bend over backwards customer service at pick-up I would have cancelled completely.CHARLIE A.
nothing, very polite and quick response for drop offduncan S.
The customer service at this location was deplorable. Upon giving instruction on the rental procedures, Ann, talked to me and my uncle as if we were not able to afford the services and potential charges after return of the UHaul. She went on to imply that my license would be suspended and asked was I aware of the total and potential costs of the rental. She even went further and said, "You really need to budget because when you cant pay the total amount due then we will proceed with criminal actions against you". Had I not been in need of the UHaul services at the time, I would have cancelled my rental due to the poor customer service and being made to feel as though I couldn't afford the rental. Ann does not know my financial status and I am appalled with her behavior and discriminatory accusations.Paula M.