Customer Reviews for New Quick Way Mart #2
(U-Haul Neighborhood Dealer)

202 évaluations

1901 Hemphill St   Fort Worth, TX 76110

(817) 986-0242

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(817) 986-0242

1901 Hemphill St
Fort Worth, TX 76110

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 9 am–5 pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This is the worst service I have used in my entire life , I wouldn't dare this even in the enemy of human kind , it's is a huge scam , they make you pay a huge amount and a lil extra , saying u used extra miles while google map shows same amount of miles . And then to your bad surprise three days later they charge you again for fuel , and also services of filling the fuel to that danm old truck even after you paying them a dollar for a mile . Isn't that dollar for a mile supposed to cover fuel , if I'm paying 140 bucks for the truck and 68 miles then fuel for 68 miles should be covered , they took 170 for fuel and extra miles then they had the audacity to take 97 dollars from my account again because they had to refuel , why on earth do you have to refuel a truck 2 times ? After using once . For shame u haul for shame . My whole family has boycotted this scam company for the end of times . Suck an egg u haul

vishal bheemraj 
Évaluation :
3

Battery on truck died after driving about 5 miles. Was stranded for about 3 hours and location would not pick up their phone.

Bryce Beall 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe Neel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Bermea 
Évaluation :
1

U-Haul was slightly below full when I picked it up. I turned in in a slightly after the reservation due time and I got charged a full extra day. Where's the compromise?

Ryan Blankers 
Évaluation :
2

First of all, the young lady that helped me was very friendly, helpful and professional. The location is rough! When you pull in you are surrounded by day laborers wanting to be hired and homeless individuals hanging around. The ramp on the truck was broken, but I could still use it some.

JOHN WETHERINGTON 
Évaluation :
4

it seemed they had limited inventory , but it was ideal for what I needed .... my entire move from u-haul to storage to new residence was under 10 miles

Bradley Chimes 
Évaluation :
5

The only reason why I cannot recommend this particular location to a friend is because the area is full of vagrants surrounding the store and appears to be unsafe.

JESSEL TEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre De Sousa 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jamae Stoute 
Évaluation :
4

Shady part of town, but got the discount.

Tim Jolly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin Soape 
Évaluation :
1

I returned and was charge 7 extra days, even though I dropped off on same day of rental.

Jator Pierre 
Évaluation :
1

They charged me for an extra day when I returned it the day before.

Grayson Morris 
Évaluation :
2

Looked like the truck was not washed or cleaned as there was mud inside the drivers door as well as severe bug remains on the windshield. The lady who rented the truck as well as the online reservation were okay. The problem occurred when i tried to return the vehicle. I was there promptly at 14:30 as i was instructed. The agent was in the rest room and the doors were locked. When i was finally let in, the agent stayed on his phone and seemed less than interested in my concerns. Especially when i disputed the fact he was trying to charge me for two days Rental as well as two days of Safemove, along with fees etc. I reserved the truck on one card, but when i went to pay for the truck, i asked for the original card not to be charged, and to charge my debit card. Not only was i over charged, but it was to the original card which will now create late fees on an automatic withdrawal from that card. Another concern is that for each time i have used this location, there have been what appear to be either homeless individuals loitering in the lot or work crews waiting on the property in hopes of getting a day job. Kind of a sketchy location. Hopefully i will not have any extra charges for them not charging the correct card. Thank you for your time.

Robert Tracy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Bradley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan Wagoner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Cowles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillie Anderson 
Évaluation :
3

Rolling sectional door sticks, mysterious fluid dripping from bottom of truck

Matthew Rager 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid Owens 
Évaluation :
3

I ordered a 20' truck. Got a 15' truck, because that's all that there. Had to make 2 trips, because you didn't have the truck I needed. Then got charges another $100. Last time I use uhaul

Priscilla Brewer 
Évaluation :
3

The customer service person should be more educated and the overall quality of the place should be improved.

Muhammad Abdul Rafay 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juan Hernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond Beltran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Hippchen 
Évaluation :
1

WAS OVER CHARGED

HAROLD Mitchell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley Clement 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerri Luster 
Évaluation :
3

The vehicle I rented is in worest condition. No shock observers and too much noisy inside. Only good part is the associate who helped me during the booking at this location is helpful.

manoj kandepu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abbie elaine reyes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alain Manga 
Évaluation :
1

The vehicle was dirty when I picked it up, with debris in the bed and spilled liquid in the cupholder. The vehicle had half a tank of gas when I picked it up. I used a quarter of a tank. I couldn't get the vehicle back by my scheduled pick-up time if I gassed it back up, so I took it back without refilling it to half a tank. The man who checked me out estimated that I would be charged under $50 if I didn't gas it back up. I was charged $200 for gas by U-haul. I was also charged for 90 miles distance when I only drove around 55 miles. I'll be using movers in the future.

Sheridan Lea 
Évaluation :
1

I turned my truck in on 11/14/2022 around 2:30-2:45. However I got a document that the truck with a few showing the truck was not returned until 11/15/2022. This is inaccurate and highly unprofessional because I returned it on 11/14 and I will not be paying this fee.

Heather Lancaster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristofer cosey 
Évaluation :
2

My granddaughter and I we're approach at 730 pm in a dark parking lot. Three masked (Covid) black men begging for money or food. Extremely scary to us. I'm glad I conceal and carry. It was after hours and the gentleman on the phone in the morning was very helpful. I would never use that drop off location again.

Dana Kirkland 
Évaluation :
1

The two guys who hooked up the trailer did not care. They did not check the lights on the trailer. I had to drive the trailer 500 miles across Texas with no runner lights with the flashers on. the crew was very careless and in a hurry to get rid of me.

Wayne Whaley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis Scott Pinkston 
Évaluation :
1

This location was one with high soliciting of all kinds(sex)and was ran down. The young lady who I rented the U-Haul from in the beginning was helpful, but when I return the vehicle back, it was on the 3/4 notch where I was supposed to return it back to but it wasn't on there to her liking speaking about the gas hand, so in order for me not to be charged an additional day fee I had to go and put additional money in it to get it over to gas line mark. This was the worst experience I could've ever imagined it would be with using U-Haul for the first time, it is highly unlikely that I will use U-Haul again, or even recommend it to other family members especially this location.

Frankie Ellis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana Tondre 
Évaluation :
2

very confusing and lack of safety in the area. returned truck at exactly 1/4 of a tank (that same amount it had in it when i picked it up) and was charged for 6 gallons of gas as well as a fuel fee that totaled to almost $60. all in all very bad experience with this location.

Kevin Ricks 
Évaluation :
4

The store that purchase a U-Haul friend did a really good job. He didn't do anything wrong he just wasn't very knowledgeable on where I was dropping it off and didn't let me know that they would be closed when I tried to drop it off. I paid 140 something dollars for a one-way 52 miles and the truck was very hard to drive it was not maintained whatsoever. Then when I got to my destination we went a little over the miles because I had to take it up to the place to return it and then go all the way back to my house then return it the next day and wait till they opened at 10 so that took some of the miles I put gas in So all the sudden I get a credit card charge for 94 something dollars extra for going over the mileage and not having the gas exactly where it needed to go because the place was closed. I dropped it off at East Fork and 80 and they had no drop off box everything was completely caged. I was very upset about that and that's why I was not gonna go get gas again but I had no idea they were going to charge me that much. Overall experience because of the place I dropped it off very very upset. They need to have a way that you can drop it off and if they did have a way to drop it off I called the guy at the store I purchased it for him and he had no clue And he couldn't help me. So overall I spent a good $250 just for a one-way U-Haul I should've just paid a moving company and would've spent the same amount of money and not done any of the work. The only reason I'm telling you this is not to complain or write a bad review, but for you to better your establishments of where you drop off and take them. I feel I was really taken by the money and they had my credit card on file so instead of discussing with me what they were going to charge me they just charged it. Very dissatisfied with the outcome. I was just helping my kids pay for it to get her to my house I had no clue I was gonna be paying that much money just for a one-way U-Haul.

Rachel Turner 
Évaluation :
3

It was a bit sketchy

Dean McSherry 
Évaluation :
2

Terrible neighborhood..girlfriend harassed by homeless

Rodney Biggs 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patti Maxwell 
Évaluation :
1

They charged me 13 dollars for nothing the truck was clean and i have videos of the truck when i dropped it off

Dominika McQueen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad Melchi 
Évaluation :
1

This location was completely unprepared for my reservation. It took over 25 minutes for the entire check in process. The employee did not even know how to open the back of the truck. The location was not a safety area inside and out, I was ask by more than 5 different strangers if I needed a worker or could give them money. At one point one of the men began yelling at me; I was very scared even to be in the store. As a woman alone picking up the truck, I believe UHAUL should do a better job to keep its clients safe.

Prudence Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franciz Myat 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carissa Griffith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayla thompson 
Évaluation :
1

Very rude service, we got the haul half way to E and they wanted us to bring it back with an full tank. The lady was very rude telling me I am trying to scam her even though I had my card on file. The manger talked to me over a face time call very rudely. She threw the keys at me and told me to GO FILL IT UP. I will be making a report to the police. They are very racist people!!!

Breanna Gaines 
Évaluation :
1

This location seems unsafe.

George Massingill 
Évaluation :
5

The did not get the 2 extra dollies I reserved. That made made my move way harder. At first, my reservation was moved to this location to "guarantee" the 20' truck and the equipment I reserved.

Fernando Gomez-Rodriguez 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rhonda Raphael 
Évaluation :
1

The attendant was confused and did not know how to use the computer to look up my reservation.

TONY TOVAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennie buker 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob Greer 
Évaluation :
3

Attendant had a difficult time answering my questions regarding the receipt. The receiving merchant should be able explain the paperwork.

charles williard 
Évaluation :
5

The lady that helped us out was awesome! She made everything super easy.

Cody Tucker 
Évaluation :
5

She was very helpful, the rating kinda scared me a bit but I made the right decision everything went well

hamza saeed 
Évaluation :
3

Better lighting for evening drop off situations

deborah guerra 
Évaluation :
2

First- truck smelled bad. Like riding in a barn smell. Second. The casa on contract marked 1/4 tank full. But was almost empty. I took picture of the tank when I picked up the car. Tried calling U-Hall number but completed call. Other than that it was ok.

Rodrigo Andrade 
Évaluation :
3

Too many drug addicts outside of the location, was not safe.

Raul Delvalle 
Évaluation :
1

I get charged an additional 100 when i brought the van back the same day , they charged me for 2 dollies which i only had 1 , & i filled the tank back up to where it was supposed to be and they charged me additional for that ! i am not paying that 100 charge . i paid my 74.XX that was owed . If anyone wants to contact me on this behalf , i will be more than happy to talk , 8176470115

ZaRia Nealey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Martinez 
Évaluation :
1

I was charged 100 miles when I drove only 10 miles. Location didn't have the 2 utility dollies I ordered. Was useless without the Dollie's.

Jason Dees 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Valoria Youngblood 
Évaluation :
1

I wasn’t allowed to do self pickup even though my pickup was at 7 and the store didn’t open until 9.

Cody Winkle 
Évaluation :
1

Fuel gauge wrong. Got charged an extra $50 on gas. Truck was dirty. Location was swarming with people trying to hassle me for money.

Kellen Odom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Hernanez 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kory Kilmer 
Évaluation :
1

Absolute dump of a pickup location. The first truck they supplied me had NO GAS IN IT. They then tried telling me that I can fill it up myself, and then they'll reimburse me. I don't trust them so I refused. Then they offered me an alternative van. Thankyou. I drove 40 miles (which is under the 41 miles that they include in the rental) and then they charged me an additional $45 for using the gas. SCAM OF A COMPANY. Now I'm on the phone w customer service demanding my gas charge back. GARBAGE COMPANY

THOMAS HODGE 
Évaluation :
5

Quick, easy rent and return. Central location.

PAUL PRUITT 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica Hill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BAWI MANG 
Évaluation :
4

This location was not one I would choose because it's in a pretty rough area. But the young woman that took care of my reservation was exceptional.

Ray England 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Ferry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL ANDREW PARHAM 
Évaluation :
5

She was very concerned and her customer service was great

COLANDRIA WILLIAMS-MARSHALL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Latham 
Évaluation :
4

The truck leaked and my boxes were wet. Legroom sucked (I'm 5' 10"). No cruise control. No Bluetooth and couldn't sync using a cable. It's not about the locations, but the truck itself.

ROBERT GARDNER 
Évaluation :
2

Location for drop off chosen should remain the agreed upon Location as when the 15' truck was rented. It was an out of State rental driven over 600 miles & cost a lot ....! customer should be satisfied to the end especially location drop-off for a Single Woman. Plus place of Business had not much of any Sign about Uhaul!

Judith Skeen-Wallace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mireya Rodriguez 
Évaluation :
2

I declined all extra coverage but I am being charged a coverage fee. Will not use again or recommend

AHMED BENALI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS NORWOOD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth richard 
Évaluation :
1

The employees has no clue what they doing they take forever to handle customer I feel like they need to sign a contract with someone else or hiring someone specifically for uhaul place!

Kenesha Lang 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas Langevin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN AMOSA 
Évaluation :
4

The attendant was polite and helpful. The rental process was a bit involved. I should have been asked for a person who knew me ahead of time so I had their phone number ready. Why is this necessary anyway? The return also took some time. The van was clean on the inside but the windshield was very dirty. I tried cleaning it when I bought gas on the way back. It so covered with gunk that I could hardly make any progress in cleaning it. Also, I filled the gas tank. It was not completely full when I picked it up, but It was close. I could not get it just at the exact level at the pump, so I overpaid for the gas in order to avoid any extra charges. I would recommend having everyone fill it completely so that someone who is more conscientious is not subsidizing people who are not and subsidizing Uhaul's profitability.

Christopher Graves 
Évaluation :
3

Clean the vehicle. It was absolutely nasty dirty. But the workers at the location helped me back out and were very nice.

Carket Amyx 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER OMONI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REESE BASTIAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH DINTINO 
Évaluation :
4

Aucun

THEODORE PETERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN HOLLIE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Skopek 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don Ross 
Non les évaluations ont été soumises pour cet établissement.

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