Évaluations des clients New Quick Way Mart #2

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Quick Way Mart #2

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James K J. le

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The vehicle had not been cleaned and the windscreen was very dirty. The U-haul rep appeared to be over-worked but was quite pleasant and helpful. The transmission needs to be checked for shifting at low speeds.

Blake T. le

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This location was TERRIBLE! I do not recommend anyone go to this location without some type of protection and another person (or 2). There were people doped up on drugs walking in the convenient store that the truck has to be dropped off to. Loiterers surrounded the building and anyone would feel very uncomfortable going to this location!

claudia M. le

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1) Send them to a facility closer to their moving location. This was a little open front store. It was not in a very safe area of town and day workers looking for jobs kind of mobbed us at first. 2) Clean truck thoroughly. There was a handband in the passenger seat and stuff on the floor over there. Since I was the only one in the truck, it didn't bother me but it still should not have been there

debra T. le

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Keep the street people out the way had to wait like 30 to 40 min before I could go to many drug dealing at this place was scared to even go outside the place right in front of me I hope they don't come after me cause of this I'm sorry it's the truth I feel like I was in a bar

Saul S. le

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Le client n'a pas laissé de commentaire.

Jeanell N. le

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This drop of location was in a bad area

Kimber G. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Miller B. le

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Cashier didn’t know about mobile check-in, so she took 10 minutes calling U-Haul to ask for help. Location was sketchy, truck was dirty and smelled like smoke. I reserved a dolly and blankets, which weren’t in the truck when I picked it up. Had to call customer service and go to another location to get my items.

Katharina D. le

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We first went to the location in Denton TX to pick up our reserved uhaul. The people there had no clue what they were doing and had to call uhaul customer service multiple times. They also told us they couldn’t guarantee our cars safety and to park it somewhere else! Also did not have the appliance dolly they said they would have. After almost 30 minutes we cancelled our order and drove to Fort Worth to pick up the dryer and went to above mentioned location. They also didn’t have an appliance dolly like we were told they would. We took the uhaul anyways because we needed to transport the dryer back to Denton. We were told for the one way it is a different price than drop off at same location. Which was fine. We asked multiple times if there was a mileage fee like on the trucks for in town and they said no, it’s a flat fee we pay when we pick the truck up instead of when dropping off. After dropping off we were told we needed to pay extra money! Which we didn’t because the drop off location felt so bad for us they took care of it for us!

Andrew R. le

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The place is very shady. I had a person offer me drugs in front of this convenience store. People were illegally gambling in the back. I felt very unsafe walking into this building. If this is how uhaul operates then I am going somewhere else.

richard S. le

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Le client n'a pas laissé de commentaire.

Tina W. le

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There was trash from the previous customer left in the cab.

paul A. le

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Equipment was clean. However I found out later when darkness came, that the equipment head lights were not properly adjusted as they lit just the first 20' in front of the truck.

Carlos C. le

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Le client n'a pas laissé de commentaire.

Adam G. le

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Clerk didn't know how to process uhaul rentals. Had to wait for her to contact owner via cell phone and then had to converse with owner through the clerk over cell phone. Clerk was very nice though. I denied insurance coverage and was still charged. I tried to explain this when charges were presented to me but it was lost somewhere from me to the clerk to the cell phone to the owner.

Gregory R. le

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I will note drop off is in a kind of sketchy area. Would recommend dropping off during daytime. However easy in/out to drop off. UHAUL helped me out with locking key in trick, they were great!

Sara M. le

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The service representatives were excellent. People were very nice!

Matthew W. le

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Le client n'a pas laissé de commentaire.

Antonia H. le

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Le client n'a pas laissé de commentaire.

Malaika A. le

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The truck had furniture cushions and blankets in it as though someone had been living in there. The smell was terrible. Once I had opened up the truck it was already after the store had closed so I couldn't take it back and I had to move that day. When I told the woman at the store about this when I returned the truck she said that someone must have left something in there after they moved (which would mean that they don't inspect the trucks after they are dropped off). I told her that she smell was terrible and it seemed more like someone had been living in there. She didn't seem to care at all.

black L. le

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Woman behind counter was nice and friendly.

Jim P. le

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We reserved the truck at Alta Mesa location for a reason. We were shocked when we arrived and found that our truck was located in a very inconvenient location. We were never informed of the location change, unless the person who called to confirm did that - we could not understand much of what he said so it may have been lost due to poor communications. This was entirely inconvenient and caused a real burden and extra mileage. We will not use U=Haul again!

Angela T. le

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The location did a fine job of managing the Uhaul transaction. However, I would not feel safe going to that location alone.

Armando V. le

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Very bad neighborhood didn't feel safe at all. The employee doing the uhaul service was helpful but that was the only good thing.

Cindy G. le

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Awful experience!!!!!!!!!!!!!!!!!!!!!!!!!!

Steven N. le

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Le client n'a pas laissé de commentaire.

rene S. le

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Le client n'a pas laissé de commentaire.

Bryston S. le

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Absolute worst experience. Booked the uhaul a week before online and chose another location because of the bad reviews from this location. The morning I went to pick up the truck at the other location they tell me oh it’s actually at the other location. No one sent me an email or anything to tell me it was at this location. Finally I arrive at this place and there are homeless men and others hanging around the place, 2 standing ‘guard’ at the door. Felt extremely unsafe. The girl at the counter had no idea what she was doing, had to call someone to figure out how to get me the truck. 30 mins later we go out to get the truck, beer cans sitting on the back of it, and we drive off. We get to my place to load and there was a padlock still on the back of the truck. Drove back to the convienience store and took another 20mins for her to find the padlock keys. I thought it was over after I had finished loading my things in the truck when I get a phone call from uhaul saying that they are going to report this truck as stolen because the girl didn’t finish the contract correctly and needed me to return with my credit card ( which had already been charged). I said heck no and they had a manager call me and sort it out over the phone and gave me 50$ off for my trouble. Turns out the girl had charged me for someone else’s reservation! Moral of the story I do not recommend this place to anyone. It was awful from the beginning and it made my trip 2 hours behind schedule.