Customer Reviews for Newtons True Value
(Concessionnaire U-Haul dans le voisinage)

162 évaluations

2801 W Main St Ste F   Independence, KS 67301

(620) 577-5561

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 10h30 am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(620) 577-5561

2801 W Main St Ste F
Independence, KS 67301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 10h30 am à 3h30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The person that helped me was very professional and helped get the trailer hooked up. I walked in the request to see if one was available for the day and the girl at the front counter wasn't very helpful and seemed like I should have reserved it and didn't think there was any available. Then a young man came up and look at the schedule and said sure it is available and got me set up, very satisfied with his assistance!

Daniel S. 
Évaluation :
5

Drop-off was quick and had help unhooking the trailer.

JAMES B. 
Évaluation :
3

I had to park the truck in a tight spot but that is not probably the location problem but the returns that got them back before I got there

luke G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER R. 
Évaluation :
4

Very frustrating, when i booked reservation on line i set 4:30pm as return time. I requested truck for one say: picked up at 3:34p fri returned 3:300m ish sat: they or the system charged me for two days. Took 45 min to get resolved. It was resolved but time consuming. I had asked the kind person who set me up on Fri if i was a little would that be a big deal he told me “no”. The same person fixed the problem and was very nice.

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary H. 
Évaluation :
5

Oh

Clarence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY G C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimm K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
1

Make sure you email the receipt before you ask for a review. Also the hours on uhaul website and the hours at the store were different 5:30 on uhaul arrived at 500pm and was told they would check it in the next day (but put me in on time) I arrived 18 hours ahead of schedule. I was not worried about being on time. I wanted to be checked in because of the issues we had with previous rentals.

Bradley H. 
Évaluation :
5

Nothing.

Ian Y. 
Évaluation :
3

They were rude and didnt give a shit how i felt or what i was told at all

jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
4

Trucks were not clean in cargo area or in the cab. In the cab there was trash behind the seats from the previous rental. the cargo area was dusty according to the representative. The rep did a lights check before could leave which should have been done before I rented, if the lights didn't work should not rented truck (truck would not pass inspection)!

brad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry S. 
Évaluation :
4

Very satisfied with service.

phillip M. 
Évaluation :
5

Overall experience was great, nothing to improve on!

stuart B. 
Évaluation :
5

Quick and easy good experience

KEITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel A. 
Évaluation :
2

Could not complete the return on the U-Haul app.

Kevin B. 
Évaluation :
5

Train everyone in the store how to check out a uhaul.

Mark D. 
Évaluation :
2

Second time I've rented from this location. Both times they've tried to give me a damaged trailer and we're shocked when I found damage before leaving. The website/software they use to book the rental is either poorly designed, or the employees are poorly trained. It took nearly half an hour to pick up a trailer that was booked online ahead of time. Truly frustrating.

Tanner M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
3

Both the inside cab was dirty had something like milk spilled on the floor and smelled very bad, back was not swept out.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca H. 
Évaluation :
4

Twice now we have returned a truck to them and they've have always been wonderful.

ADAM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john F. 
Évaluation :
3

I was charged for fuel though I put more in then when I picked it up. It's only 7,22 $ but I know the kids working there read it incorrectly or something. I had to keep a window cracked to keep the air handling system from squealing, not sure what that was about. It drove fine and all else was good. Merci.

Dianna C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip F. 
Évaluation :
5

The store was closed so as employees left they said they would check trailer in next day and I could do partial return on trailer but I wants able to get app to so partial return so I called customer store and got it done.

Sheila D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASSIE B. 
Évaluation :
5

Good service

Bethany J. 
Évaluation :
5

Great service

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillip O. 
Évaluation :
1

I picked up a piece of furniture and when I brought it back, the guy accused me of leaving birdseed in and charged me 15 $to spend two minutes sweeping. I never even had any kind of feed in the trailer. I'll never shop at this True Value again!!!

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayla R. 
Évaluation :
5

Had a great experience. Newton was very helpful.

allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geneva T. 
Évaluation :
5

I can not think of anything for improvement. Le service a été excellent. I the wish I could remember the name of the man that waited on us. Very kind to us and explained everything to us. Even backed our truck up to the trailer and hooked it up. Explained everything. Everything was great. No complaints at all. The experience was great. Return of trailer could not have been better. Merci.

june V. 
Évaluation :
5

The air conditioning did not work for the whole day until about 7pm when it cooled off and the air conditioning suddenly started working

Brian C. 
Évaluation :
1

When I reserved the week before, everything was explained and set and I was told the price of what i would owe, and my online checkin the day before was the same and was good to go, but when i picked it up, it wasnt put in as i was told and ended up paying almost 50 $more than what i was told at reserving. I would have cancelled and not went through with the rental but needed it that day and couldn't delay what needed moved so I shelled out the money and used it. But I wont be doing it again, atleast through here because I was charged more than what the original quote was

william H. 
Évaluation :
3

Tail light wiring has low voltage. The back side lights were busted.

Brandon H. 
Évaluation :
4

Website at pickup and drop off locations very slow. Frustrated employees. Otherwise, would've given 5 stars.

mikie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
3

I still haven't received a receipt for this transaction. I called the location I dropped off the truck and they said its all done through U-haul. So my complaint is with U haul I guess. Grade yourself poorly in that regard. Merci.

WESLEY L. 
Évaluation :
4

Had a flat tire on the way. It was a 760 mile trip. U-haul was right there for me. Had me going again in about an hour. Thanks U-haul.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

I was hoping for at least a partial refund since I only used truck for 6 hours instead of 48...

Gareda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim G. 
Évaluation :
3

you don''t need all the information you require -- its almost an invasion of privacy.. And whether i disconnect the driveshaft on a towed vehicle isn't any of your business especially when you won't even rent a tow dolly if I don't disconnect the driveshaft. And if I wanted to tow a different vehicle than the one I specified apparently that if technically not allowed -- even if it is the same type of vehicle exactly..

Ed B. 
Évaluation :
5

Very efficient system..

Kathy T. 
Évaluation :
3

Train your personal. The representative hooked the car trailer to my truck but did not screw the hitch down on the ball.when I started to drive a car on the trailer it came loose and damage the tailgate on my truck

douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSI B. 
Évaluation :
5

Very fast, friendly, helpful and accurate

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

When I tried to check on availability on the computer, I was told that there wasn't equipment available but when I went to the location, they had the equipment that I was needing.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

very professional, knowledgeable, and very helpful.

Eugene T. 
Évaluation :
5

Excellent working with Nick. Explained everything so I had no more questions.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marsha F. 
Évaluation :
3

Make sure rental agreement works and doesn't need redone.

austin S. 
Évaluation :
3

Vehicle was cleaned Oil needed changed. gas wasn't 3/4 like it usually supposed to be. the air conditioner would not go full level four without shutting off. Brakes need work

William S. 
Évaluation :
5

Nothing!

Bruce H. 
Évaluation :
5

As the first truck that was on the original rental wouldn't move from where it was parked, possibly more inspection of transmissions are needed. Other than that small issue as the representative did test the truck before I left it was a great experience.

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C. 
Évaluation :
5

Keep doing what you are doing! Ease of rental and returns makes U-HUAL number one to me.

Gary B. 
Évaluation :
3

I went in a week prior to reserve a trailer. The lady said someone would call the day prior to tell me where to pick it up. I told her I wanted to pick it up there, that is why I went to that location. She said Uhaul will not reserve a trailer at her site. If someone comes in the night prior and wants the trailer I "reserved" they had to rent it out. What is the purpose of a reservation?

john P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDA R. 
Évaluation :
2

Trailer had a low tire. Was told there was air across the street! Drop off location was not on the paperwork - U-Haul computer system we were told was down. We were told, after calling, to go to a location that is 35 miles more round trip. Took to the closest location.

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
4

I had to rent a 15' truck when a pickup or van would have worked just fine. Having a smaller vehicle for local, 1-day rentals would be appreciated. I was surprised that the fuel level was only 1/4 tank - this makes it harder than it needs to be to return it without either incurring a fuel charge or wasting money over-filling the tank.

Darin A. 
Évaluation :
2

I rented a truck from uhaul in Independence ks. When I went over the date to return it,they called me and I explained that I needed a extension of my lease. I tough everything was okay. But then I got a call saying they wanted the truck back and it was full of my stuff. So we extended it again and now there charging me an outrageous amount. Hope to hear from costumer service.

tony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E. 
Évaluation :
5

They were very nice

Susan A. 
Non les évaluations ont été soumises pour cet établissement.

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