Customer Reviews for Nico's Tires 2
(U-Haul Neighborhood Dealer)

Évaluation :

5

Customer service was excellent. Overall concerns for what I needed addressed. Great attitude toward customer

Évaluation :

4

It was a good experiance Very nice service I'll use again

Évaluation :

5

This is for Uhaul in general - I have rented 3 uhauls in the past 3-4 months. My first uhaul was a 26 ft at 2100 and then the cost went up for the other two...alot. I paid 2400 for a 20 ft...last week. My only complaint is this...I paid less for my first 26 that was in excellent condition with an auto transport then I paid for a 20 alone that was beat up and had over 100k on it. I am glad my move is finished, but I will recommend people shop around before they go with uhaul.

Évaluation :

4

With this location not being ran physically I'd recommend having a working number or let people know the process for drop off as my husband ended up in ER for a few hours, delaying my daughters move. Had tied calling and no answer so was unsure if anyone would be there whe.n I dropped off vehicle.

Évaluation :

5

The manager was really good and helpful! Thanks again!!

Évaluation :

3

Having more moving supplies available would help you generate more revenue as well as provide customers more convenience. This location has zero supplies.

Évaluation :

1

We had to have pickup location switched twice, and truck size once. The final text confirmation stated shop hours opened at 10am, upon arriving window tag said 11am opening. Shop was still closed at 11am, had to call U-Haul office to contact owner, who had to send worker to drop off keys (they were friendly). This put us about 2 hrs behind schedule.

Évaluation :

1

No one there had t call and no othewr U Hall trailers around We were the one ones. Would not go back looked bad and someone could pick up our trailer

Évaluation :

3

While the facility I picked up from was very friendly, but it was NOT WHERE I REQUESTED MY PICKUP. Corporate UHaul shouldn't make reservations they won't keep.

Évaluation :

5

Managers actually followed me out of town, they knew I was nervous about dragging it

Évaluation :

5

My drop off was when the office was closed, but I had spoken to Nick the day before who talked me through the drop off process. I was emailed a confirmation of the drop off the next day with exact details - perfect!

Évaluation :

3

Engine light on the dash was on and nobody available at location to rent any equipment !!

Évaluation :

1

Customer wasn't open on day of pickup took almost an hour to get someone to return our call. Owner never arrived ended up working over the phone and connecting the trailer My self

Évaluation :

1

No one was there when we picked up trailer even though we were told the would be. We had a reservation that uhaul wasn't able to keep. Uhaul switched around our reservation to a different location and date/time. That location was closed when we picked up equipment. Uhaul was completely incompetent with my reservation. Would NOT recommend using Uhaul!

Évaluation :

1

Cesar threatened my wife and I. I've contacted Brian White and he has done nothing about the incident. Read the Google Reviews for Nico's Tires. This location is a constant problem. Uhaul needs to cut all business ties with Nico's Tires.

Évaluation :

1

See ABOVE Comments. Extremely disappointed.

Évaluation :

3

The dolly that I ordered was not in the truck so I had to borrow a friend's.

Évaluation :

5

S.O.

Évaluation :

1

service sucked

Évaluation :

1

They didnt take a picture of the mileage before I left and just charged me what they wanted and i.didnt even have the uhaul for 2 hours then charge me 58,25 when the rental. Was only 19,95 never rent from there again I feel they owe me credit..

Évaluation :

5

Quick friendly service! Paperwork, hooked and on the road in a flash!

Évaluation :

3

There had been an ice storm a few days before and the truck clearly had not been cleaned off and the parking lot was so icy we could barely walk to the truck.

Évaluation :

4

Tell them the full price!!!

Évaluation :

1

when arrived to drop off wasnt open, understandable do to holiday, told will be open friday at 9:00 am, brought the trailer in and was closed called and told to leave it and will check it in when I get in, recieved a text message at 5pm stating I had to take trailer back but was in at 9:30 am called and let uhaul know that it was delivered at 9:30 on friday and they didnt check in until Saturday. I always rent with uhaul trucks, never had any problems

Évaluation :

1

We scheduled in store pick up. When we got to the location, the location was closed and lights were off. We called the store, no answer. We called customer service and they said there wasn't too much to do besides download an app. We didn't have any information for the app pick up. We waited an hour to get the vehicle. We were of course moving that day so it threw all of our plans out of the window. The guy answered after the 5th call. He showed up to the place an hour after and was grumpy and rude. Almost like he was upset we were making him actually do his job. Never apologized or anything either. Vehicle worked well and was fine. Just very disappointed with customer service. Worst experience ever. Absolutely never going to that location ever again.

Évaluation :

1

I originally was supposed to pick up my uhaul at 9am at the west Kimberly location in Davenport, IA on 8/17/19. After waiting in line for 20 minutes I was told that they moved my location to rockingham road in Davenport, IA due to availability. On my way to the new location (around 9:40am) I got a text that my location was moved for pick up and someone from the rockingham road location called me and asked if I was on my way. After waiting for around 10 minutes at Rico's Tire (the Rockingham location) a man showed up. Finally around 10am we were able to start the rental process. The first thing the man said is "well I've only done this a couple times." He had to call his boss in order to use the system and it took extremely long because he didn't know how to use the system at all. After half way through the rental process it was realized that all the location had was a 20 foot truck when I had ordered and got confirmation for a 15 foot truck. This location wanted me to pay for the 20 foot truck. When I called back to the west Kimberly location for assistance, I was put on hold for 15 minutes and told by the associate that I should be paying for the 15 foot truck and not the 20 foot truck since I was automatically upgraded due to unavailability on uhaul's end. I was told by the associate at the west Kimberly location that I should "just take the 20 foot truck because they're short on trucks in the first place." The rockingham location guy had no idea how to charge me for the 15 foot truck instead of the 20 foot truck and had to call his boss to come help him. His boss showed up after another 20 minutes of waiting (his name was Caesar) and he was immediately rude, short with me, and obviously frustrated that he had to come in to help. When he showed up, the rockingham associate was talking to the kimberly associate on the phone to try to resolve the issue and Caesar said to him "why are you fucking talking to anyone, you shouldn't be talking to anyone." He hung up the call and gave my phone back to me. He logged back onto the computer and let out sighs the entire time, making me feel like I was wasting his time. I finally agreed to take the 20 foot truck because I had people at my house waiting to move my stuff and they had been there for 1,5 hours now. Once I got the truck home I realized there was also no utility dolly (which I had paid for). This experience took almost two hours and was the most frustrating and inconvenient. I also experienced the worst costumer service I have ever come across. Due to this, I never want to use uhaul in the future or recommend it to my friends or family. I was treated terribly, never made aware of the location change, and most of all charged extra for a larger truck which is not what I reserved online or wanted.

Évaluation :

1

The person helping us was FILTHY!!!! The pads weren't ready and he didn't have our ordered dolly there. He made us go to another location to pick it up ourselves. Please note this other location was the location we had originally booked, but you guys changed it to a location in a questionable part of town. The person "helping " us also dropped the extra coverage I had ordered and then refused to put it back on when I called him once I discovered his omission.

Évaluation :

2

Wasn’t open on time. Very dingy and ran down.

Évaluation :

2

The location was in a "run-down" part of Davenport, IA; and it didn't make my wife & I feel very safe. My biggest complaint about the place was their inability to hook up the vehicle transport correctly to the UHaul truck. After they connected it & hooked up the chains, I quickly noticed that the chains WERE NOT connected properly. The rubber grommets to keep the chains from coming off were not on correctly, the 3rd chain (safety chain) was NOT connected, & with wiring for the lights was wrapped around the hitch. As soon as my wife & I got to Waterloo, IA; we stopped in at the UHaul on University Blvd and had them hook things up correctly. PLEASE do not take my word on this situation, refer to the picture uploaded by Nico's Tires on how the transport carrier was connected. Merci.