Customer Reviews for Niharika Grocery & Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

5

Always ready, clean and good to go.

Évaluation :

5

it is better to give customers idea about vehicles' gas consumption rate, like how many litres per 100 miles. It will be very helpful to fill-in gas in right volume before return the vehicles.

Évaluation :

2

When I spoke to the attendant to say that the gas was not at the quarter tank mark and was below the eighth mark, the person said it was a quarter by the record and that was that. I had to fill in gas soon after because the light went on. After finishing, I put in gas to what was originally in the van when I got it - an eighth of a tank. When I received the bill, the paper said the original tank was an a quarter - which it was not. The final tank was an eighth, which was what I received the van at. I was charged the fuel to reach a quarter tank and then a fuel service charge. This was not fair customer service by the attendant who refused to verify that the tank was not at the stipulated quarter tank mark. I am very disappointed by the service. The van was great, but NOT the CUSTOMER SERVICE at Niharika Grocery & Convenience.

Évaluation :

1

You over charged me have pictures that the person before me put no gas in and we put gas in for our 5 min trip not acceptable

Évaluation :

1

It was a poor experience overall, I usually would not give a poor review however in this case I feel inclined to because I reached out to customer service since we were given a truck with no gas - to the point where the gas light came on BEFORE we left the parking lot and we were told to "return the truck with the same amount of gas it came with". We filled the truck up with a quarter tank since we weren't going far. We used it for less than half of the time we expected to use it and returned it very early. We were SHOCKED and disappointed to see a $30+ charge for returning it with less than a quarter of a tank of gas!! I sent an email to follow up and as of this review, I gave them ample time to follow up with me to rectify the situation. So displeased and will never return. If I had known, I would have filled up more or would have told them to give us a truck with more than fumes! So disappointed, will never recommend.

Évaluation :

5

Favorite reliable no issue I’m happy with it

Évaluation :

2

My Uhaul receipt shows $84,69 CDN Charged on my TD Visa $124,19 CDN Why?

Évaluation :

5

the only item is that the truck smell like the previous user smoke inside the truck and there was no way the smell went away so it was a bit of disappointment . But we were warned before by the owner of the u-haul location.

Évaluation :

5

Was very easy process thank you

Évaluation :

5

The clerk did not ask me if I wanted the insurance and automatically added it to my bill…My insurance company covers me for renting cars, so when I got home it was an additional $16, which I was not expecting…so my bill was higher than I expected. I guess I should have told him but all other rentals I have done have asked me. I had the truck less than an hour so the insurance doubled what I thought I would be paying….he should have asked me …other than that I had a good experience….

Évaluation :

1

I was charged $61 when i only rented the uhaul for 20 hours and was supposed to be a total of $30 including the insurance we purchased. Extremely disappointed in this and have to now contact uhaul and the store owner and figure out why i was charged so much.

Évaluation :

3

You need multiple lock boxes at this location. I booked for 8:00 AM pick up using truck share, but couldn't access it because someone else had a 6:45 AM pick up. I had the truck booked til 2 because I estimated that's how long my move would take. When I got the truck at 10:00, it set me back by 2 hours. The employee made certain that I knew that the truck had to be back by 2:00 PM because it was booked by someone else. So I lost 2 hours of moving time because U Haul isn't prepared for multiple bookings outside of business hours. Otherwise, the employee was very professional and kind. Just need a second lock box

Évaluation :

5

Very helpful and friendly service.

Évaluation :

5

Again unhappy with uhauls mode of operation. They were unable to give me a itemized list of expenses and confirm what the charge to my credit card would be. Unprofessional way of business. At this point I will never use uhaul again. Nor would I recommend it to any acquaintance of mine.

Évaluation :

5

There is nothing to improve. Total experience was excellent. Gentleman who provided the truck was super helpful.

Évaluation :

5

Great people to deal with at this location, friendly, efficient and very hands-on. Overall it was a very positive experience for me.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Excellent service, both friendly and helpful!

Évaluation :

5

It was raining the roof leaks really bad all our stuff got wet but not the fault of the location

Évaluation :

5

very easy experience. Excellent service

Évaluation :

5

Good competent people thanks

Évaluation :

5

The customer service representative was excellent and knowledgeable

Évaluation :

4

Effortless checkin and checkout

Évaluation :

1

Got accused of smoking weed (from an odour of weed that was coming from outside NOT ANY PROOF of this happening!) in the uhaul … this ABSOLUTELY didn't happen . Charged a CLEANING fee for something I didn't do. Insane. I offered to call the cops to smell the vehicle. The employee then stormed off. Scammers! You need to PROVE something before accusing . I can't believe this experience.

Évaluation :

5

In all honesty, this will be the ONLY location I use for rental vehicles, moving forward. The owner of the shop was kind, honest and just over-all a nice man. Bless your business and thank you for a smooth and honest rental

Évaluation :

5

Great location, close to home. Saves me a 20 minute trip into Oshawa where I used to pick up the rental. Staff at convenience store is always friendly and helpful.

Évaluation :

5

I appreciate the convenience of a pickup and drop off location in Bowmanville, close to home. Truck needs new wiper blades and top up windshield washer fluid.

Évaluation :

3

I'm not sure who screwed up but I was overcharged. I've submitted a report to u haul and haven't received a response. As far as the location and the vehicle, all went well. However if they are responsible for adding a coverage a specifically denied when I booked, then my rating of them is much lower.

Évaluation :

5

I cannot think of anything that needs to improve. Service was top notch. The young gal at Nahirika knows her stuff, is very organized and accommodating. Thank you uhaul for making our move go smoothly.

Évaluation :

5

Excellent experience thank you

Évaluation :

5

I was charged much more than I expected. The hidden fees I was charged caused the rental to be 4X what I was quoted and expected to pay. Very misleading and disappointing, will be leaving another review on google for future customers to see.

Évaluation :

3

check the Gas meter. I have pumped the gas after done my work. but still they charged the $16.

Évaluation :

3

Call the customer to confirm the size of the truck

Évaluation :

5

Nothing all staff and trucks were great

Évaluation :

5

Keep up the great work.The staff are wonderful.

Évaluation :

4

I had order 2 dozen moving blankets. Only 11 were provided to me.

Évaluation :

3

Pick up time was incorrect, I had to wait 1,5 hrs for the location to open, far from pleased about the miscommunication in pick up time.

Évaluation :

5

The truck was not clean inside and hell a lot of smoke small inside the cabin . Location wise and the order was a good experience. No hassle.. but the truck was unclean had to suffer with headache . And had to clean all my stuffs after moving . Due to some cement power inside.

Évaluation :

4

The truck was clean as can be for a moving truck I suppose, but there is room for improvement. What I like about this location is the straightforward transaction and accommodation of requests. They are swift to respond and wouldn't hesitate to help with extensions or changes whenever it's possible.

Évaluation :

4

The transaction was straight forward. The receipt and charging was done fast. It is a grocery store so sometimes had to let others with just a few items to go ahead.

Évaluation :

5

Very helpful. Answered all my questions made this first renting a truck quick and easy

Évaluation :

5

nothing

Évaluation :

5

Very easy transaction to book and Drop off, only frustration was the wiper blades didn't work half way to my destination and it was snowing. Got to my destination with much stress and scared to shut off with fear I would be stranded and my wipers started working when I put in park. Next day I started the truck to return and wipers worked perfect in park and while driving. Hopefully the truck gets checked over for electrical issues before the next person runs into the same problem. Service and process of getting the truck was very easy and stress free

Évaluation :

3

we were quite pleased, both staff we dealt with were friendly. Good detail re charges were given prior to pick up.

Évaluation :

3

The truck was clean. The steering wheel was dangerously loose and has a squeak. The driver's wiper blade needs a new refill. The location was convenient. The employee was helpful but I wish he'd been properly masked.

Évaluation :

5

I would use them again