Évaluations des clients No Ho Pack N Ship

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de No Ho Pack N Ship

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Michelle S. le

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Le client n'a pas laissé de commentaire.

wanda S. le

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It was close by, but took more than 10 minutes to process rental. Rental needed a car wash. I'll try them again if in a pinch. Otherwise, we'll go to a corporate UHaul location.

Sarah R. le

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Le client n'a pas laissé de commentaire.

Francis H. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Checkout/return was tough because I didn't have a good signal on my smartphone, so I couldn't watch the entire instruction video on youtube. I learned after I dropped the keys in the box that photos had to be taken DURING the checkout process. I had taken them just before dropping the keys in the box. There were no written instructions clearly stating that I needed to take the photos during checkout. I sent them in to customer support via email but don't know if that's sufficient. Other than that the experience was excellent.

bobbie F. le

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Le client n'a pas laissé de commentaire.

Annie T. le

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When initially reserving the truck to rent, I wasn't able to reserve more than one day of use. I needed the truck for two days, and asked the people at the pick up location for advice on how to arrange that. They said I should be able to change the duration online. When I tried to extend my rental online, I was unable to change it in any way. I contacted U-Haul only to find that the truck had been reserved by someone else for the following day, causing a headache where I had to contact the regional scheduling office to get them to reassign the next renters a different truck and extend my rental as I'd originally intended. Their office was quite helpful, and Jim Carroll in customer service was also exceptionally helpful the following day, when I needed assistance getting the rental period closed out. Overall, the people that I worked with were very helpful--it was just an unnecessarily stressful and complicated situation that could have been resolved much more easily if I had been able to rent the truck for two days to begin with, or if I had actually been given the option to amend my rental online, rather than having to wait on hold with a few different parties to resolve the issue.

Karson H. le

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Le client n'a pas laissé de commentaire.

Nicki R. le

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It was an easy place to rent a truck and everything worked very well.

Heather K. le

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Le client n'a pas laissé de commentaire.

Nephtali D. le

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Le client n'a pas laissé de commentaire.

Teri B. le

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Clerk was very slow and had no rental experience.

Rich R. le

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Every uhaul in LA seems to get tagged. I would like to see that not be the customers fault. Mine was already tagged, I wasn’t charged. I just would like to avoid the problem.

sonia O. le

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great customer service. Didn't like the drop off box experience using the website. Site wouldn't allow the pictures to be downloaded.

Brittaney L. le

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Le client n'a pas laissé de commentaire.

Brian E. le

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Le client n'a pas laissé de commentaire.

Timothy B. le

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Le client n'a pas laissé de commentaire.

Luis G. le

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muy pendientes de los cargos extras, de 64$ que era mi cuenta inicial termine pagando 150$ yo lo veo como una estafa. very pending of the extra charges, of 64 $ that was my initial account I finished paying 150 $ I see it like a scam

Omri L. le

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Try leaving the equipment you charge for in the van.

le

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Truck had starting key turning problem. It had tyre pressure sign on all the time, couldn't even see the meter reading at all.

Carol M. le

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I have no complaints the location was convenient, clearly marked and the service rep was pleasant.

Alexandr H. le

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The cargo van was dirty inside-out

Matthew M. le

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The woman running this location was not helpful and not friendly. When I returned the vehicle, she refused to check me in ("use the website") even though I had forgotten my log-in details for the UHaul site. It would have taken her a few minutes at most, but in spite of my repeated requests for her to issue me a receipt, she kept telling me "I have other things to do." As it turns out, your website then mistakenly charged me for $10 of fuel (even though I had only driven 2 miles!), which I then had to protest.

Emily D. le

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I was treated very well.

charles P. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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More clearly marked parking spaces for the rental vehicles. Could improve by giving customers a heads up that they are about to be the clerk for their own rental while the place of business is closed. Also would be great to know that you need the phone numbers of 2 references ahead of time. That caught me really off guard. The app had a few bugs where the interface would go blank when trying to select "pay with card previously on file"

Leonel A C. le

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Definitely consider skipping this place if you don't want to deal with rude and lazy representatives. Upon pick-up, I had to pretty much fill out the info on the Uhaul slip on top of initialing and signing the necessary portions. Returning the van is where it REALLY got irritating. The lady turned rude and acted inconvenienced when I refused to just drop the key and leave. I let her know I needed to have mileage and gas verified as well as my receipt. She rudely told me "well then you can wait" as she helped the customer who was there for her shipping business. I patiently waited 15 minutes out back just to go back in and realize she forgot about me. It wasn't until I walked in again at the 25 minute mark after taking video/picture evidence of gas/mileage/no van damage. She finally went and verified it all. I asked for a receipt and she told me she emailed it to me. After waiting 5 minutes and NOT getting an email, I contacted Uhaul myself to verify the order was complete and to have a receipt emailed to me. A usually 5 to 10 minute engagement went almost 45 minutes! Sufficient for a one off never going to go back again visit but other than that, stay away form this rude and lazy lady.

Steven T. le

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Neighbor businesses should not park on the U-haul parking. We had to wait for them to move 2 cars, before we could park the truck. Not the U-Haul's packaging store's fault at all and when they saw us, they moved right away, just took a while and my helper had another job to go to.

Paula A. le

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Never got a receipt this young beautiful Asian woman lured me in to make think everything was fine and that the recipiet was only given via email and not toworry about of course she lied and I got hit with a whopping triple charge of the amount due Please do not use this location I will pay you to change locations

Anthony V. le

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The employee was very nice and helpful. Great experience. Thank you!

James R. le

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After finding out the self registration didn’t work the associate was friendly and helped me out with the delay.

Manuk A. le

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They charged me for two days when I signed out. It was fixed after I sent a rebuttal.

Gerald W. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.