The personnel were OK but it was very diificult to drop off--hard to find and hard to find anyone to help us. After we found someone to come out to help us return the vehicle, everything went OK, but it still is very tricky--signage is very hard to find and figure out.CAROLE L.
Customer Reviews for NO LIMIT SERVICES
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We moved the last day in February and had the truck for 2 days. Everything went smoothly. we recommend this location and the U-Haul to anyone doing it themselves. Lisa and StephLisa F.
The person attending did not answer the phone after multiple tries (no contact/instore allowed). They also did not know how to process certain parts of the order. All communique was done via text message.HANNAH O.
This experience was terrible. I will NEVER use U-Haul again, and anytime a friend or family is moving, I will certainly share how UNHELPFUL the online checkin experience was...and how pointless your 1-800 number is. On your website, you might consider telling your future customers that they need to have Chrome downloaded on their phone. I only had Safari, and I sat outside for 45 minutes (my husband had to drop me off because we only had one car) while I tried to figure out what to do about the â€œWe cannot recognize your locationâ€ message I kept receiving on the UHAUL website. This was crazy making. (My fingers were getting so cold, my phone wasn't perceiving my touch. I'm sure you can imagine how frustrating that was.) Once I downloaded Chrome, your checkin system worked fine...but that was a long and very cold (around 30 degrees) 45 minutes trying to figure it out. Unrelated (but equally frustrating), I have NO IDEA why the latest time I could possibly choose to pick it up was 6 am. That is crazy. For future reference, a later pickup time than 6 am would be a better idea. We've never had any trouble with U-Haul before, but this experience was SO FRUSTRATING. We lost 45 minutes from our move, so we didn't actually get to finish moving all of our stuff. We had to make multiple car trips to move the remaining things, because we lost that 45 minutes when I was sitting outside the pickup location, waiting on hold (the 1-800-GO UHAUL number is kind of a joke...I was on hold for 20 minutes waiting to talk to someone, and eventually hung up and tried to figure it out myself) and trying to figure out how my phone could transmit my location to your website (apparently it just didn't like Safari...or Safari couldn't transmit my location, even though I checked my settings and it was set on â€œShare my locationâ€). I feel kind of badly writing all this negative stuff...but truly, this was a very disappointing experience. Feel free to refund us if you want us to have something positive about this extremely frustrating truck rental. Respectfully, KimKimberly S.
Le client n'a pas laissé de commentaire.Dan T.
Shawn did a great job with customer service.GRANT S.
Shawn was great! We originally booked one day to move out of our house on a Saturday and unfortunately ran into the local transfer site closing down due to high winds and wouldn't be open until the following Monday (mind you we had the entire truck stuffed with household stuff we were needing to throw out) - Shawn was great about explaining what our options were since we potentially had to extend the reservation - thankfully things worked out and we were able to get the truck back in time! Quick and smooth transaction! Thanks again!!Rose C.
Le client n'a pas laissé de commentaire.janiece G.
Le client n'a pas laissé de commentaire.MALEENA W.
The online check in process was one of the worst experiences I have ever gone through. Took almost 45 minutes to get checked in which was very frustrating.Chris D.
The instructions was not clear and the space to park the truck was extremely limited.VANESSA M.
I wasn't told it was ac24/7 site. It took us over an hour to work through the glitches of the system. Maybe let customers know that no one will be at the location to assist themTyler H.
Le client n'a pas laissé de commentaire.Alisa K.
Shawn was great. Despite the conditions and weather he went out of his way to meet up and do the return process. He was friendly and fast. He maybe the whole process easy and quick. We had a nightmare moving and Shawn and the drop off was the highlight, since he was in East communication, patient, and went the extra mile to let us return the truck. Fortement recommandé!Alexander V.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.Rodney R.
Check in and out online not fast or easy.Ronnie L.
Nothing..! Manager was on top of everthing. Super accommodating and informative. Very busy in there but all customers were addressed professionally.David N.
Pick up was scheduled for 9AM. I got a text at 8,3 from Shawn with a link and request to make the payment. I did that before leaving home. When we got there the store was closed and a note on the door was saying to call and then wait patiently until someone comes.. He showed up about 20 minutes later. He insisted on us checkin in online. We tried but my phone signal was low and it was taking a long time to load. He seemed upset and kept pushing me to continue checking in online even though I was telling him that the website is not loading due to poor phone data coverage and that he needs to be patient. Finally I finished the online checkin. He wasn't sure if the insurance was already included in the amount I paid earlier. After taking some time, he texted me that the insurance was included. After few other minutes he told me that I need to pay 89 dollars. I asked why. He told me is taxes. I told him that I remember seeing taxes included when I paid earlier...he got angry and proceeded to tell me that that's what it is and that if I want the car I need to pay. I told him I need an explanation, I need to know what I am paying for. He kept saying that is not his problem, that's what he is seeing that I still owe him 89 dollars. At that point I told him that i will have to call UHaul and get an answer, as he clearly doesn't know. He came out of the truck, locked the truck and left with the keys, telling me that I should get ahold of him when I am ready to pay him the money. I have to mention that this whole interaction took place via texts and a brief phone conversation, while he was in the truck parked a little further away from my car. (My car was parked right in front of the store) and it took about 50 minutes. I called the UHaul general contact number and a nice gentleman explained to me that i do indeed owe 89 dollars but it wasn't for taxes. It was for the insurnace, as that wasn't included in the initial payment. I paid and when back to the store to get the truck. I texted the guy telling him that he needs to come and deal with it with professionalism. He said that he doesn't have to help me because I was the one not wanting to deal with him. We picked up the truck key form the box and left without seeing or talking to him. It was an extremely stressful and frustrating experience, he was totally unprofessional, not knowledgeable and with absolutely no customer service skills. I felt stuck...with 1 250 $already paid and dealing with a guy who left telling me to find him when I am ready to pay him more money...without telling me why I need to pay him more. 2 hours later we finally left with the truck.Liliana B.
Shawn went above and beyond. He was extremely helpful & polite. He helped me to ensure I had a smooth return. Thank you Shawn for your excellent customer service.John B.
Le client n'a pas laissé de commentaire.DONALD R.
Le client n'a pas laissé de commentaire.Nicholas R.
I reserved my truck for 10am. It was 11:40 a.m. when we drove away!!!!!!! I was converted to a on line rental. I had to set up an account & and go thru multiple steps my original agreement said I could avoid. I don't think it was just the location but I will think twice b4 I ever rent a U-haul again!!!!!!!!!Sulli B.
My online check in was cancelled and I couldn't pick up my truck until the next morning. Then it took an hour foer to get my truckXavier M.
Ok, here's the problem. I arrived after hours to drop off the vehicle. I had no other choice as we finished unloading late, and I had to return to my home town that evening. I figured I'd drop the keys in a lock box and that was that. There was a young man there, who told me he worked for Uhaul (he was using a leaf-blower to clean the lot); he informed me that I had to complete the on-line drop off service. I was not aware of this. And, when I went to the UHaul website and attempted to complete the dropoff, the application told me that I had no reservation or rentals. Obviously, that's not correct. I tried calling UHaul but after several minutes of waiting, decided I had to get going. I was dead in the water. I pointed this all out to the young man who told me UHaul would charge me an extra 20 $if I didn't fill out the on-line drop off application. I did make a full video of the vehicle in case there were any questions about condition, and I returned it with more gas than was in it when I picked it up (just over half full when I picked it up; nearly full when I returned it). I couldn't wait around as it was an hour back to my home, so I dropped the key in the lock box and left. Not happy with this part of the experience. And, if UHaul charged me extra, I've not been notified of that. Also, note that there is no sign on the UHaul door informing after-hours folks where the lock box is located. I initially dropped the key in the mailbox outside the door -- which seemed to dumb to me since the key, and thus the truck, could be easily stolen -- and then the young man informed me the lock box was on the side of the building (I retrieved my key). I wasn't the only one who made this mistake as there was a key in the mailbox already. That needs to be fixed.Robert L K.
The on line reservation system was difficult and time consuming. Ultimately the staff had to take time to re book the reservation. The staff was helpful, the on line application and app were basically a waste of time.Troy F.
Le client n'a pas laissé de commentaire.Ryan C.
I had to wait 2 hours at the pick up location for the truck- not because it's wasn't there- it was!- but because the idiot working there couldn't figure out how to do his job. With at least 5 people waiting for their trucks, he spent over 45 mins sweeping out & cleaning the windows of a truck that was none of ours. He was totally inept, unwilling to help anyone & made everyone there pickup their truck with the online pickup, which we all did, but none of us could access the keys until he finally decided to acknowlege us & provided them. Then Uhaul stilled charged me for the 2 hours I wasted there! Totally unacceptable.Alison W.
I made a last minute reservation and owner was very accommodating.Jamie M.
The Uhaul website allowed me to reserve a truck for a location that was not open on Tuesdays. A message was left after 7 pm on a business phone the night before the rental was planned, even though I made the reservation two weeks ahead of time. The staff member that was at the second location was clearly overworked and took his frustrations out on us.Melanie D.
Charged for a cleaning fee when the truck was neat and clean; blankets returned folded, etc. When asked to speak with someone in authority, they were contacted by the on-site help and it was related to me they were too busy! This is an egregious abuse by charging my card on file for this "cleaning"!!!YVONNE H.
3 hours is a ridiculous amount of time to pick up a reserved and paid for truck. The owner was unprofessional, rude and purposely dragged out the process. He flat out said he wouldn't help fix a problem and that we had to call you but when we called we were told he was confused, there was no problem. And yet it still took another hour and a half to get our truck. He called my husband an asshole. He had 4 people all scheduled for 9. We were the only ones in the parking lot at 9 and yet the last person who could leave. Worst experience with any company we've ever used. You can improve it for the next customer by not over scheduling and not using this 3rd party.Brent B.
The pick up location is sketchy and appears very unprofessional. The franchise owner is extremely unprofessional and belittling to customers. While we were onsite he was angry the entire time, taking out his anger on not only us but 4 other customers. It appeared his main issue was that we 'all showed up at once' (not true, but regardless I would think as a business owner you would be happy to see customers showing up). In addition it took more than an hour and 15 minutes for us to obtain the rental that had been booked weeks in advance online. My daughter had made the reservation and he was extremely rude towards her. The truck we were to pick up had not been cleaned and the franchisee gave us excuses that this was his Monday (although it was Tuesday) and the vehicle had been turned in over his weekend and he had not had time to clean it. Seems like if you were running a business and making money from clients you would do what it takes to deliver as promised and on time. Additionally we tried to reach out to him around 8 a.m. via phone to let him know some moving logistics were going to run us about 30 minutes late to the location and there was no answer at the site. When presented with this information he made excuses that his phone wasn't working. Seems like you would want a working phone at a business. I would never rent from this U-Haul location again and U-Haul corporation should be embarrassed to have a franchisee like this. I will make sure to let all friends/family who desire to rent a U-Haul know to completely avoid this location. What can be done to improve this situation for the next customer is to have someone from corporate do an audit of the location and franchisee and and revoke his franchise.Kerry K.
I have worked with the staff of this location before and always been impressed. Extremely attentive and easy to work with.John S.
Sean was extremely nice and helpful. We had already gone to two other drop off locations before this one and were very upset. The first location we went to was given to us by U-haul. The address didn't exist. We were looking all around town for it. Then, we drove to another U-haul spot. This one turned us away because they didn't have any room. It has now been about an hour, have driven 20 miles between the Uhaul locations and are only about 20 minutes from closing time for the last location in the city. We finally got there, right before closing and were greeted right away. Sean took care of us quickly, despite him experiencing technical difficulties and we were on our way. If I could rate the other two locations, they would get 1 star, but Sean alone gets 5 stars!Malina F.
The only guy working there was hostile and unhelpful and it took an hour for us to get our reserved truck even though we were the only customers there the whole time. Also the guy had a dog that has open sores on his paws and was definitely neglected. I will definitely never go to this location ever again.Hannah H.
When dropping off my truck and describing the issues I experienced, the person working at this UHaul only seemed to care about getting the truck to the person who was using it later that day, despite my insistence that the "Check Engine" light was still displayed as on in the truck.Calvin B.
Bare minimum inventory, unprepared for my arrival despite prior online check-in. Inefficient prep of equipment and apparently unfamiliar with optimal method for shortening safety chains that connect trailer to tow hitch.JOSEPH R.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.Alberto E.
They did not have a truck for myself or the woman next to me because one "didn't come in". We both had reservations. There definitely needs to be some change in how reservations work, because moving is no joke! Landlords need us out on a particular day or we face harsh consequences. They did eventually find one truck, so I shared it with the woman in line with me. I had to move her and then me in one day! Definitely stressful.Kristen E.
Shawn was very thorough in getting me set for my journey. I really appreciated his attention to detail. Je les recommande fortement.Stephen L.
Appreciated the well-planned efforts to keep safety of customers and staff at the forefront. The boss was on top of things and did a good job on one of the busiest Saturdays If the year in a college town.Matthew A.
the biggest problem was the website issues. I invested about 2 hours in trying to reserve, make an account, check in, and check out and return. Rediculous.Margarita L.
This whole experience was incredibly frustrating. First, we had to drive 35 minutes out of our way because the place we had reserved the truck somehow didn't have it, and the truck we ended up with was smaller than the one I reserved. The after-hours pickup was a major hassle and took much longer than we had bargained for. The truck was dirty (sticky steering wheel was especially concerning in the time of COVID) and the passenger side door barely closed.Jordan S.
This place is an absolute sham and I did not feel safe while I was picking up my truck.It is run down and the customer service we received was not acceptable. Shawn, the person "helping" us was awful. He arrived late for his shift at 8:00, was rude, disrespectful and not helpful at all. He treated my husband and I extremely poor as well as the 3 other customers we encountered while we were there. I would never go back to this location and I would never recommend anyone else to go there. Absolutely ridiculous.Benjamin B.
The owner showed up late and immediately was complaining about uhaul and their system. I had an 8am reservation for when they opened but he insisted I needed to leave and come back because they weren't ready and the truck needed to be cleaned. I didn't get out of there until close to 9am after more ranting from him about his employee and uhaul. It felt unsafe and unwelcoming.TAMARA Y.
Well run. Sean was very knowledgeable, polite and efficient. Very respectful of current situation. Adhered to sound protocol for cleanliness, distancing and protection of himself and others. Well done!Suzanne R.
Le client n'a pas laissé de commentaire.John P.
I did have some problems initially when "corporate" had me change locations twice. After I'd already driven to the first locations I had to go to a different U-Haul to get a trailer. The manager/owner (Shawn) did a great job. Very professional and concerned that we practiced social distancing and I appreciated that.Harry S.
Sean at No Limit Services was awesome. They called the day before to let me know my truck would be ready. When I got there, they gave me a great customer experience. When I dropped the truck off, Sean saved me 25,00 $ by providing me a broom so I could sweep it out, it took me 5 minutes. I will definitely use No Limit Services again. One of the best customer experiences I've had in a long time.Major I.
Le client n'a pas laissé de commentaire.EZRA L.
Le client n'a pas laissé de commentaire.ELAN S.
Too many steps on the mobile check out. Should have been explained up front when the reservation was booked. Asked to confirm that there was no damage to the roof upon check out, and there was literally no way to verify that without a ladder.Thomas G.
Trying to do the Mobil check in was a complete nightmare. The man "helping" us was rude. The check in process is not user friendly and is not intuitive.sarah C.
Le client n'a pas laissé de commentaire.Aaron J.
Le client n'a pas laissé de commentaire.Brian G.
Great service 10 minutes and I was outa there, do the online check in!!Randy C.
Le client n'a pas laissé de commentaire.Joel M.
Great fast service will be back next time I need a truckJudson R.
Le client n'a pas laissé de commentaire.Oakley W.
Le client n'a pas laissé de commentaire.Mindy M.
Le client n'a pas laissé de commentaire.Mindy M.
Was scheduled 7am pickup. Employee wasn't there until 8am completely ruined my timeline. Then proceeded to harass me about references for return... I only needed the trailer for an hr.Darren M.
Le client n'a pas laissé de commentaire.RUDOLPH L.
Le client n'a pas laissé de commentaire.Lindsey P.
My pickup was scheduled for 8:30 am, but I did not end up leaving until 9:30 am. The man working was very kind, but the pickup took way too long.HALEY S.
No one on duty, no security for equipment, poorly worded explanation for drop off protocol.Daniel D.
Le client n'a pas laissé de commentaire.Leanna K.
Le client n'a pas laissé de commentaire.Hannah B.
I have never rented a truck that was as clean is this one. The rental set up was a little goofy, but the guy running the show knew what needed to be done. Uhaul's touch-less rental process was sort of long, but I guess to get all the information you usually need for one of these rentals it was OK.Michael W.
Never went into location, just a parking lot. Attendant was very nice and handed me a broom to sweep out the truck or I would have been charged 20 $. That was a bit surprising since I had just paid uhaul over 200 $to rent the truck for the day. Whatever.Lisa S.
Go there od building had to drive to the back guy made my husband sweep out the truck when there was nothin we left in it. The crap in the corners was old dried mud we had nothing thst was dirty. Not impressedJeffrey L.
Place was easy to find using Google maps. There were signs on the door saying they were open 7am to 7pm, that they were working in the back and to ring the doorbell. I rang the doorbell about 5 times and waited about 10-15 minutes with no response. I also tried calling their posted number a few times with no answer. We left the trailer in the designated place in the back, and we were charged a 15 $cleaning for "not sweeping" even though it was swept out before returning the uhaul.Heidi S.
Le client n'a pas laissé de commentaire.Taylor M.
It was difficult to find the location. No one was at the location when I returned the trailer during normal business hours to check in the trailer. They later charge me a cleaning fee and didn't respond to requests for a justification of the fee.Colin S.
Le client n'a pas laissé de commentaire.Marcello B.
The guy was rude and lacked customer service skills. He had us there for almost an hour just to rent the truck. Made my husband move his car twice while we were waiting to get our truck. Was too concerned with making sure we didn't screw him over. He charged us a 25 $cleaning fee even after we used a push broom to clean out the back of the truck. When I asked him about it he was rude and refused to credit it back said â€œI wasted his time by not cleaning it good enoughâ€. This guy doesn't belong in a business where he has to service customers. He would be a better fit working as a guard at a correctional facility.Sandra K.
Computer for vivid slow and took a lot of time! Allowed for that because of virus!JOAN B.
Though i was told to pull around the back on the phone prior to returning, it is not clear where to go, nor is there any identifiable office. Once I found someone to help me, he was very friendly and helpful.Reid C.
The process to leave the trailer without an assistance was really difficult. But we made it following the web site.Federico U.
Cleanest uhaul I've ever rented!William M.
Le client n'a pas laissé de commentaire.Lavona W.
The manager and new employee were very nice and had great customer service!Ian S.
Le client n'a pas laissé de commentaire.Drew L.
The attendant was very nice.Paul W.
The worst customer service skills ever! Sean/Shawn was rude and non helpful and yelled at us for requesting a copy of the paperwork. After he made a copy he said the paperwork was important and proof we had a right to have the equipment. He didn't want to explain anything; for insurance (he gave me 2 pamphlets to read) and as to how to use the equipment (he told me I needed to watch a you tube video). The entire day he tried to rearrange the pick up time and kept saying he was going to lunch and then later to dinner break. After we arrived and had an issue With our vehicle, he told us to go get a fuse and come back 1,5 hours later, so he can go to dinner! That is a very long dinner break when your customers are already present. I explained we had a long drive to get to him and he still wanted us to leave and come back 90 minutes later! It took us less than 5 minutes to produce a fuse and fix the issue, thanks to his trainees help. The trainee was more professional and helpful than Sean. Sean shouldn't be in this business!! If he continues to work at that location, we will stop renting from Uhaul. He was horrible to us and very non helpful and rude in every way. He also led us to falsely believe that if we didn't pick up the auto mover the day before, we would lose it. I had to call the Colorado schedulers many times to clarify and get reassured that our mover would be available to us. He caused us a lot of unnecessary stress for 2 days and as a result we rented our equipment sooner than we needed it and felt rushed and hurried to get it dropped off. It was the worst U-Haul experience we have ever had in many years of dealing with your company.ZACH S.
Le client n'a pas laissé de commentaire.Ian S.
I was called the day before move and was told I could not have to 20, truck, I could only have the 15' truck. I asked if I could pick up at a different location and was told they already did a search and nothing is available. I was very disappointed and have to now make another trip in the future. I even asked for a discount and was told no that I should call 1800 UHaulTheodore L.
Le client n'a pas laissé de commentaire.Harley M.
Next time I move in town I will definitely go through NO Limit Services! Great service!Conrad O.
Le client n'a pas laissé de commentaire.hayley L.
Le client n'a pas laissé de commentaire.Harland G.
Have the lock on the lockbox easy to open without help/special instructions that didn't work for me anyway. Also, have the mobile online check in (and check out) process easier to do, especially in a sunny location which makes it hard to see your phone screen, much less tiny pictures on it. It obviously takes longer than in person and folks should be emphatically warned of that, even though it is understandable why you want us to use it in these COVID-19 days. Moving amid COVID-9 is already stressful enough!charles C.
Le client n'a pas laissé de commentaire.Mason B.
Terrible booking experience with the central call center. I'll never use you again and I'm getting online tonight to post poor reviews on as many sites as I can. Awful. Bait and switch from one location and price/vehicle to another. You Booked the wrong date then blames me even though your agent made the reservation. Never again. Penske or budget all the way.Christopher B.
Le client n'a pas laissé de commentaire.Alanna S.
The lot was too muddy, the signs instructing customers looked like they were made by Spanky & Our Gang. The office was messy, the man was gruff. When one employee signaled to me where to park, another employee gave me a "thumbs up" that I perceived as sarcastic.DANA B.
Le client n'a pas laissé de commentaire.Marc W.