Customer Reviews for Nobles Grocery
(U-Haul Neighborhood Dealer)

71 évaluations

529 W Jefferson St   Rockford, IL 61103

(815) 516-0702

Heures d’ouverture

  • Mon-Sun: 9 am–1 pm

Services dans cet établissement :

Pour nous contacter

(815) 516-0702

529 W Jefferson St
Rockford, IL 61103

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–1 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN K 
Évaluation :
1

There was a lock on the rear door which I did not know was on it until I arrived at my destination and went to open the door. I immediately called where I got the uhal but it had closed at 2pm. So I called uhaul headquarters at approximately 2:30 and told them my dilemma. It was about 4:30pm our thereabouts when Currys Auto Repair arrived and cut the lock off. I lost $275 because I had hired help to assist me who charged by the hour. As of yet, I haven't been able to get reimbursement. I need to be reimbursed because $275

LAVERTIS S 
Évaluation :
5

Reminders with the rules of no smoking inside the truck and friendly reminder of replacing gas and mileage usages

SAMUEL M 
Évaluation :
1

The neighborhood was not a safe neighborhood and they did not have the moving blankets I had reserved.

SCOTT G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINESH P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO G 
Évaluation :
2

Location was not in the best area.

dorothy c 
Évaluation :
1

Horrible area. 30 minutes from my home. People in store very helpful. Requested dolly and utility dolly carts- got NEITHER; requested 24 blankets-got 17 none bagged up just thrown in back- WORST ever U-Haul experience

David W 
Évaluation :
5

I have not met anyone at any of the locations that hasn't been very helpful and very accommodating. Highly recommend U-Haul due to the great customer service I have received!

MARY M 
Évaluation :
1

I requested an in person pickup and the location turned it into a remote pickup without any type of indication to me. When I got there I was told the uhaul guy had already left for the day. The next 20 to 40 minutes was me on the phone with uhaul support being told they would try to find me another truck, while I drove closer to my final destination only to be then told it was changed to a remote pickup and it was the only truck available in the city I was in. To call this bad is an understatement.

Kyle K 
Évaluation :
5

Get more trucks.

ANITA H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott J 
Évaluation :
2

I blame uhaul, but anyways the review goes to location, first of all i need to say that the guy from the store was nice and helpful, otherwise i would have gave 1 star or 0 if possible.. so i reserved a truck and with that i reserved 24 pads and 4wheeler, if i requested is because i needed it, and gues what? Only thing they gave me was a cheap utility dollie; result: i had to spend 150 dolars at menards buying pads that ill probably never need again, and a 4wheeler that will be now taking space on my shed as well.. no good uhaul, no good, I understand that your prices are not bad, but lets try harder next time to have the equipment i reserve.. otherwise whats the point of reserving it ahead of time?

Marco P 
Évaluation :
3

I had a mobile pick-up for 8:00am, and the keys were not in the mobile pick-up box, so I had to wait until the store opened to receive the equipment.

Elizabeth S 
Évaluation :
3

We were given no instructions for returning the vehicle and luckily customer support was helpful as the location itself felt sketchy and unsafe to be waiting around outside.

Chris R 
Évaluation :
1

There was no dolly in the truck and I have disputed tye receipt twice now for charging me for EQUIPMENT THAT WAS NOT THERE. When we were ready to drop off the truck, the back door jammed and was stuck in the up position.

Cloe T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Diana C 
Évaluation :
1

Each truck should be able to exit the lot in forward and reverse. The open lot parking makes parking a confusion for truck return customers. My truck was blocked in from a drop off UHaul truck. I was unable to receive my truck size due to the truck being blocked.

Carolyn G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabella M 
Évaluation :
5

Good easy

Yesania Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOM C 
Évaluation :
1

Never will use this place again.. they lie

ALFONSO C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minesh P 
Évaluation :
4

The drop of location was good.

AMJED S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scott H 
Évaluation :
5

I have no comments at this time only that I was well taken care of with good service

Kennith L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwon L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen H 
Évaluation :
2

The interior of the truck was absolutely filthy. The check in on the phone doesn't take into account the inside of the truck. While the pickup process was easy, I was severely disappointed by the inside of the truck.

Adam B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vea P 
Évaluation :
1

The after hours fee is bogus. I dropped my truck off a day ear but it was at 9 pm and the store was closed. There was a key drop and they checked the truck in at 7:45 am the next day and still charged an after hours service fee. No one serviced me after hours. I would have waited had I been made aware of that fee. It was absolutely unnecessary.

Brandy G 
Évaluation :
1

CLEAN VEHICLES!

Kaylee K 
Évaluation :
3

Make sure to respond to inspection link before it expires

Mark M 
Évaluation :
1

Please make sure the gas tank is where it is supposed to be.

Sydney B 
Évaluation :
2

Service is bad in the area and the vibes are bad

Rachel P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keay C 
Évaluation :
1

Uhaul should not contract out to small businesses. They aren't as knowledgeable about the scheduling process, their hours are inconsistent, they are located in inconvenient places. The furniture pads and dolly that I paid for were not on the truck.

Lindsay H 
Évaluation :
5

Took very me very courteously and quick thank you

Jerry Y 
Évaluation :
3

This spot doesn't have the best cell service.

Devin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D 
Évaluation :
1

There was weed everywhere in it and I do not smoke ! It smelled awful and was not sanitary I also never received the link to have it inspected by the customer just awful!!

Kristian P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candice W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel H 
Évaluation :
3

This is not the greatest part of town. We picked up after dark. Also on Thursday when we wanted to pick up they were only open until 2

JEFFREY C 
Évaluation :
3

The drop off lot was fine but the location in small urban grocery store was not what I expected from a U-Haul location . That being said the people working the site were polite and helpful.

GENE N 
Évaluation :
4

Didn't have a face to face meeting, because it was at the end of the day; but they were very Courteous and Helpful in assisting me to make the rental drop.

ROBERTO H 
Évaluation :
2

No inspection done for return area was not the safest called 800 to advise no security and that we left rented equipment in back of truck. told agent it was not in good area many homeless and drug use area. was concerned with equipment being stolen.

JOSE M 
Évaluation :
5

Very reliable service.

Jeremy W 
Évaluation :
3

Not in a very good and safe part of town. I felt uncomfortable there.

MELISA F 
Évaluation :
1

Close. Location ' Fully Bullshiter

KURTIS B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LOGAN R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott P 
Évaluation :
5

One suggestion. The pad lock from the key box was not working properly due to exposure to the elements. This was an after hours pick up. I spent 40 minutes trying to make the pad lock work being on the phone with U-Haul. Then I called Nobles Grocery who surprisingly answered the phone. He told me how to push and pull to make it work. Many thanks to him. I believe U-Haul should be aware these pad locks don't work very well and do something about it.

Adrian S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AAMOND R 
Évaluation :
3

No one seemed to know what was going on.

Brian K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra R 
Évaluation :
5

Customer Service was excellent from start to finish

Ethel W 
Évaluation :
3

I dropped the truck off at 9:50pm so no was their.

Kenyetta M 
Évaluation :
1

Location was over an hour away from my preferred pick up location. Was in a very seedy part of town with no signage. Could only tell we were there by 2 trucks in a community parking lot.

William B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean W 
Évaluation :
5

The gentleman at the front seat was very professional, polite and extremely helpful which made my experience GREAT! The truck was very clean and the size was perfect for my move. I will use this location and refer friends to do the same. Merci!

Monica W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M 
Évaluation :
5

Well I paid for 2 days but only used it one day, I feel as though I should be refunded for the day I did not us

Reneel K 
Évaluation :
2

U Haul attendant was young man who also had the responsibility of being cashier for the store so my contract was done in between other customers and a bit disjointed. The vehicle got stuck in some icy snow and I called him to report I might be an hour or so late as we intended to melt the snow around the two tires so we could drive the vehicle out which we did and I returned it and placed the keys in a box at the rear of the store which the young man stated I could do when I rented the vehicle. He was polite and seemed to be doing his best though the interruptions from the cashier role may have been a little bit disruptive for him ?

Stephen L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA H 
Non les évaluations ont été soumises pour cet établissement.

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