The gentleman called me ahead of time. He was so nice when my husband dropped off the truck. Moving is so stressful, when you drop off the truck you're exhausted. This gentleman made it easy and welcoming. So nice after a stressful move
Nicole X
Customer Reviews for Nofrey Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went well. Bob was very helpful and explained everything we needed to know. Great experience.
Calvin RProfessional service! Much appreciated!
Janet HThere is only one UHaul dealer in Oroville, yet three are still listed as operating. Cleaning up the website would do wonders.
Dirk DBob was an absolute delightful person, great customer service.
Pam RThank you Bob.
Matthew WGood service and a good location for me. Thank you for your help, I recommend this place.
Kevin KEverything was perfect
Diane PEverything is good
michael sMerci
Vincent LThe guy was amazing, he answered all my stupid questions. Best experience I've had with U-Haul so far.
Joseph AVery helpful
Clara MWonderful pickup and wonderful drop off. The facility was clean and well maintained. The staff was professional on time and very helpful. The truck was great and the return was very easy. Thanks to this location I will for sure be back.
Victor GThe owner is very helpful.
Kenneth CFor some reason I was charged a cleaning fee with no explanation or photos. Pretty scammy!
Christopher BYour website needs work, and I did not appreciate your trying to force me to use a phone app to get things done. Not all of us are enamored of using phone apps for web sites. The information I inputted on the website did not transfer to your system when I came to pick it up. This ultimately created headaches and confusion on your part that could have been entirely avoided. Human interaction was fine, and I have known the agent for some time as I rented various storage spaces from Nofrey. But I found your computerized system to need work and was disappointing. As to the condition of the trailer, overall, it was excellent. This 6x12 handled well and there were no issues on my 550 mile trip. However, the latch bars that held the doors open were rusty, and while they were solid enough, really detracted from the feeling of good maintenance. On one side, the latch catch would not engage. These are minor in the scheme of things, but it does make one wonder what else might be neglected. Finally, a suggestion. The trailer reeked of marijuana. This is certainly not UHaul's fault, but a quick inspection, followed by airing out the trailer would have helped. Anybody that has worked with marijuana plants knows the smell gets into EVERYTHING. You might consider instituting a policy, similar to car rentals with their no-smoking policy, charging customers an additional fee who use your trailers for this purpose where the smell is very obvious.
Michael oAfter hour drop off area unsecured.
Daniel BThe staff is friendly and efficient the equipment is in top condition
Keith HThis was a great location to rent from! Lots of room for easy hook up, and great customer service!
Emmitt BCustomer service was top notch! Very helpful and well informed.
Corran ONone really, the guy who helped was very easy to communicate with and very helpfull.
Clayton DHe ensures your safety, highly recommend.
Michell HLess cost for mileage
Shawna SThe process was quick and easy , the gentleman in the office was nice no bad coments
SHEILA HBob in Gridley office was awesome. He stood out to make the rental experience a good one.
Greg NBob was awesome he went above and beyond to help me
DANIEL GPoor communiction from your rep which left me confused when dropping off the truck to this location. The gate was locked and I had no direction where to leave the truck. Had to call your 1 800 number and contact a rep on the chat line. Cost me to lose valuable time.
Kevin SVery friendly, easy to work with. He did a great job. Thank you.
Scott HYou don't have to do anything. Bob is an absolute professional. He takes very good care of his customers.
Kenneth CThe owner here was great . My overall experience was poor due to the day before I was supposed to pick up my 4x8 enclosed trailer at the uhaul in chico they called and said they were out of stock and no uhauls In a 50 mile radius had what I reserved . They told me I could drive 35 min to this Oroville uhaul and get a non enclosed trailer instead . I had to buy tie downs and a tarp that I shouldn't have had to purchase because the chico uhaul screwed up. The Oroville uhaul owner was great and didn't seem surprised like this happens alot.
Steven FJust make sure you aren’t in a hurry the site Manager moved very slow but was nice to help us remove the trailer so we could unload the truck at my Aunts Returned the truck same day no issues with truck accept the front lights need to be checked
CATHY GThe guy that I got the truck from is awesome
Toby DKeep up the good work
NICOLE SBob at Nofrey Storage in Oroville Ca goes above and beyond to keep his customers happy!!! Too bad U-Haul isn't like Bob!!
Kenneth CShowed up at 10 to pick up a small trailer. Computer system was so slow the clerk ended up having to use his mobil phone to complete the transaction. He was very disgruntled and not happy at his job. Was very uncomfortable waiting and waiting. There is no where to sit either and only a portable toilet a distance from the office. It was not a pleasant experience and I probably won't rent from there again.
KRISTI LThank you for everything you do.
NICOLE SThe man who runs that location is a super good guy. We really liked him and will do business with him from now on
KENNETH CVery clean and nice
BRENDA WNothing.
MATTHEW WVery helpful.
Doug BThe marine front desk worker is awesome and an asset to UHaul. I appreciated his service.
ALEX GBob was super nice and helpful. Location was clean, service was great Will use again.
christine wEverything is excellent but unfortunately you are changing two times
HABIBULLAH FBob Beasley was very helpful and kind!
Bryan KYou can tell the manager that I do not want to hear his negative views about our governor Gavin Newsom. His comments calling Newsom a Nazi was uncalled for.
Dave VThe manager at this location was extremely helpful. It was easy getting in and out and drop off was convenient. Great decision to pickup there!
Benjamin DEverything was really good no improvement needed
AMANDA MTop notch place...will definitely rent here again... Thanks for the great service
BOBBY RThe dealer was real grumpy and hung up the phone on my daughter when we tried to call to give him status where we were. He was rude and didn't care.
Gary CLe service à la clientèle était génial. Bob was extremely helpful and informative as the online services was horrible. Didn't function or work properly at all!!!!!
Samantha GThe only negative was the upload process for the DL. I prefer not to do it from home and the system took forever to load. Other than that this location was AWESOME!!!!
RICHARD C