Évaluations des clients Nor Cal Customz

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Nor Cal Customz

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Francisco L. le

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Le client n'a pas laissé de commentaire.

Ron C. le

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Salesperson was helpful and courteous. Great to work with.

Scott W. le

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Tony was super helpful and awesome to work with. I will be going back to him in the future.

Frederick G. le

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Ash in and out experience. No delays.

Jermaine B. le

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A little nip pickey about the gas I barely used any gas and brought back a little bit under 7/8 and the meter was not on 7/8 where he marked it, I bought the extra insurance as well so he could have gave me a break on the gas overall it’s supposed to be about customer service and wanting me to come back, I probably won’t be back or recommend this location.

Rachel S. le

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Le client n'a pas laissé de commentaire.

Navindra S. le

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Nothing .great customer service really happy with my move at this location

James W H. le

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Le client n'a pas laissé de commentaire.

Corigon R. le

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I didn't have a problem with the power in office but I did have a problem with the the florin rd office when I went to pick up the truck the man that was helping me was looking for the keys for about 10 to 15 minutes and then he went back to the computer and says oh the keys were lost to the truck and then he gets on the phone to call someone and they tell him to send me to another location , and he tell me that I will receive a $50 guarantee but he never put it in the computer that I didn't receive the truck so I had to wait until the following Friday to call uhaul myself and explain what had transpired and the lady I spoke with fixed it to where I would receive the $50 dollar but what a inconvenience

mohwanna R. le

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Le client n'a pas laissé de commentaire.

chris B. le

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Gabriel was VERY helpful and accommodating to make sure that we had everything that was needed to have a safe and successful move. THANK YOU FOR YOUR OUTSTANDING CUSTOMER SERVICE!!!

Matthew N. le

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Le client n'a pas laissé de commentaire.

Indigeo H. le

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I was last minute with my rental of the uhaul but I was still able to get help and I am grateful for it.

Calvin T. le

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Le client n'a pas laissé de commentaire.

Jeremiah R. le

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I had a reservation. 0.25 mi away had to drive almost an hour to pick it up on a Thursday with traffic, and an over an hour back. I guess uhaul isn't what it seems. Be careful on your reservations online they will send you anywhere and say sorry that's all that is available. Bad experiance...

Dianna C. le

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Le client n'a pas laissé de commentaire.

John E. le

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Le client n'a pas laissé de commentaire.

Jim P. le

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The process of picking up a box-truck and a transport unit was very difficult. Poor service at some locations in Sacramento orders were processed and canceled "many times". Had to go to several stores to get the equipment. It seems there is a logistic issue between product availability and the actual what's there. Could be computer software issues or poor inventory management.

daniel S. le

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I have rented a trailer twice from this location. The staff are pleasant and helpful. I dealt with Francisco Alfaro the area field Manager and I was very pleased with his help and professionalism. His number is 916-929-7555.

Hussein S. le

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Le client n'a pas laissé de commentaire.

Shannae P. le

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There was a staff member there to greet and assist me.

corey W. le

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Le client n'a pas laissé de commentaire.

Mahmoud A. le

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good people knows how to meet people with great welcome

Steven H. le

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Le client n'a pas laissé de commentaire.

Lupe N. le

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Le client n'a pas laissé de commentaire.

Fue T. le

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First of all experienced horrible customer service. Rented the uhaul for 2 days and when I asked how to return the uhaul "Gabriel Garcia" just kept repeatedly saying "wer're close Sundays, just return it Sunday there's an app" like he was annoyed or hated his job/life. So after those incomplete directions, frustrated as I was I just walked out with the keys. First thing I noticed was the uhaul was completely dirty and untaken care of. By far the worst condition uhaul I've seen(I moved 7x in college and rented a uhual for almost everytime). Tires seemed a flat, uhaul was so dirty and windshield was so dusty my uncle and I spent quite sometime literally cleaning the windshield so we can see. Picked up the uhaul Friday 10/19/18 and returned it Sunday 10/21/18 WITH gas. Was charged 3 days and a $8.93 for gas. Called the place asked to speak to "Gabriel" and supposedly "he wasn't in that day". The guy that picked up the phone put in my phone number and name and "I wasn't in the system" told me to call "1-800- uhaul" but it's suppose to be "1-800-GO-uhaul" stupid guy! Any ways long story short, DON"T RENT FROM THEM! They do not care about their customers! I only came here because it was the closest next time I rather drive another 7 miles and try my luck there! First and last place for this location! I regret renting from here!!!

Catie M. le

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Not only was there no truck at the location i had scheduled, i waited on hold for 15 minutes just to talk to customer service (i have a picture as proof) i was moving into my apartment and it took an hour and a half to go get another truck from another location, plus my extra miles to drive there. So obviously i was going to need more time with the truck, and didn’t get it, but got charged extra for it. The customer service rep wasn’t helpful telling me i have to file a claim to report the situation. Like, really? How bout you just make sure i don’t get charged for more time when your company was in the wrong. Extremely dissatisfied. Will not use this company again unless something actually gets worked out with me. And i will make damn sure no one else makes the mistake i did too.

eunique I. le

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Thank you for opening your doors to us and helping us with our moving experience!

jacqueline Y. le

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Location was easy to find and the person who handled my transaction was polite,friendly and informative

George P. le

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Le client n'a pas laissé de commentaire.

Simei Y. le

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Le client n'a pas laissé de commentaire.

Katelin C. le

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Employees were super helpful and easy to talk to. Truck was ready out front. Thank you guys !!

Bruce H. le

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My location pickup was moved, when I called to confirm per the UHaul email the phone number was incorrect. I tracked the location down and learned from them my location had been moved again this time 30min away. In the end it worked out but communication from UHaul scheduling was piss poor at best. The positive was both locations were professional and very helpful.