Le client n'a pas laissé de commentaire.
JOHNY S
Customer Reviews for NA Auto Glass Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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In-N-Out great
DOUGLAS FThis uhaul in which I have used many times over the years is always clean and inviting the parking lot is well lit and the have security cameras the parking lot is not that tight if you do not no how to drive and park a uhaul truck then you should not rent one and the self check out app works and so easy if you have a good phone and good service if not it’s your issue not Uhauls and I like that I do not have to deal with people in a office area and I would highly recommend this location so all you negative review people sham on you
Joe GThe lack of a real person on site was hurtful. Many problems with the Internet interface. Could not verify the location. Very frustrating. Had to phone call for help after exhausting fumbling on the computer , wasted an hour!
Nicholas RIt was so hard to park the U-Haul -there were virtually no spots and it was difficult to maneuver
Christopher TThe place has a very small parking lot
Ingrid RI have been using this uhaul location for several years the owner there is always accommodating and flexible to my rental needs always gives a very clean and good running truck I would highly recommend renting for this location I have had some family and friends use the other uhaul locations they say reps are nasty and trucks are not clean
Nicola UWent to location did self check out with the uhaul app was super super easy truck was very clean inside and out and the whole rental process at this inviting location I would absolutely rent from this location and I like that I can rent a truck any time without any counter help so people who say the self check out is a problem should learn how to use there phones and there apps
ANDERSON DHad trouble with the AP and the contactless check out - luckily one of your representatives happened to be on site and assisted us. Would prefer to pick up from an actual U-Haul center where there are people to help customers. The truck exterior could have been cleaner but the interior was fine.
Alice DIt is always unpleasant to use your app. The app does not work all the times and it makes me start all over again. It happened when I picked up the vehicle and by the time, I returned it. It really sucks. It is always better to have a face in front of you!
Javier CThey were very friendly and patient. Very smooth truck renting experience. Thank you. Will be renting from here again in the future.
Steven TGreat experience
DOUGLAS FExcellent
DOUGLAS FJim is awesome and very accommodating. Made the peocess very easy. This is my 2nd time using this location. Highly recommend and will use again. Truck was brand new too with with the rear camera, made the bscjing up the truck so much easier!
Samuel LExcellent
DOUGLAS FLet customers choose if they want to use U-Haul Truck Share 24/7. I didn't want to use it and my reservation was automatically changed without my say-so. I prefer to work with people when handling important business like vehicle rentals.
Jessica TGreat job
DOUGLAS FVery easy, simple clear directions. Great customer service experience and the truck was brand new! Will def be using again in the future as I am moving out this month.
Chelsea LEverything ran very smooth.
Gerard SThe rentals are always cleans and with a full tank.
Jennifer dHonestly everything was on spot Good communication Great service
BERNIE CVery good service
Anthony PBuy them dinner
DEAN RJim was v personal & upfront . Very pleasant
Joseph TThis is the ONLY U-haul I would ever use. Simply the best on the entire east coast!
GERALD FI did not receive the 2 dozen moving blankets that I ordered when I put in the uhaul reservation. Additionally, returning the vehicle was difficult. We could not back it in as requested & were partially on the sidewalk. This was due to the uhaul next to us that was not parked well. Of course there was no person at this location to assist.
Vanessa FVery easy drop off place very inviting I would definitely rent from them again for my area needs they are better then most Uhaul’s in the area even the owner was there to help me with the return
Ulises JRien
DOUGLAS FRien
DOUGLAS FGreat job
DOUGLAS FVery friendly, easy to get to, and the trailer itself was better than expected. Its a shop / truck rental lot... it is more than good enough for what I needed and I will rent again when I need to tow the motorcycle.
John DThe manager made my transition go easy and smooth. Thanks
peter lContinue excellent service and easy rental via the app.
Paul C4th time renting from this location. Have not been disappointed.
Quang TI ordered 3 moving carts and despite multiple productive calls with the manager there (he was very nice and accomodating), I arrived for pick up and only 1 was available for my use. It would have been nice to have had a heads up, as this significantly impacted the move.
Jessica FI forget his name but the gentleman who ran the place was cool and funny. Super sociable and nice. Would rent from him again.
Joshua RJimmy was extremely helpful and very patient. It's all done online, and he assisted me in the process. This was my second rental from Jimmy's location at NA ATO GLASS INC in North Arlington. Will be my go to for rentals from Uhaul going forward.
Quang TPick-up / drop-off was very convenient. Owner was easy to work with.
John XRien
DOUGLAS FFor some reason this place gets alot of NEG comments and I belive the guy gets a false bad rap because I never have a problem with this guy. He explains the rental process and explains any charges I adress with him. He also reminds me to fuel up which I forgot one time and he filled it up and let me bring the $ to him without charging me. He also informed me that next time there will be a charge. Overall I like this place and yes I spend over $300 each rental at this place. MY last rental was $600. I wish uhaul would take care of my company better that the local uhaul dealer. I think everybody should take the comment section for this location with a grain of salt due to the fact that I deal with the guy who owns this location on a regular basis and any issues I have, he will adress them immediately. He also lets you know if he doesn't have a certain truck that is needed like some other places that wait til u get there. So I say yes, I will always use this place for my buisness all the time.
Rosemary MThis is the best Uhaul location ever used. I will ONLY use this location !
GERALD FAbove average service Very helpful and professional I would definitely recommend it to others
ZDENKO DExcellent
DOUGLAS FAfter completing the registration for the rental on the app more than 10 days in advance, at my 12 noon pick-up time, there was a glitch on the app and on the website on both my end, and on Jim's end at the location. U-Haul customer service had to call me and it took over one hour as they had to re-do my rental order from scratch on the website
Kevin SAfter 5:30 pm text/email of change location on your part make it easier for when people call back with questions. I was on hold for over 5 minutes and then got hung up on twice. Luckily got through to a live person that helped.
Tania SI rented from the uhaul at 506 River road in Lyndhurst nj. Let me tell u it was an awesome experience. Jim is caring so kind to customers I mean he checked and called during the rental asking if everything is OK. I when u returned the rental he called again to see if everything went well and where to park cause I didn't see a parking spot. I would definitely rent there again
Ricardo BI originally made my reservation online at the North Arlington/River Road location and soon after was contacted by a woman telling me this site didn't have the truck I requested and gave me other location choices to choose from for which I did. Luckily, the owner, Jim, of the North Arlington location, called to inquire about my multiple reservations for the same date! He couldn't have been nicer! It turns out the truck was available at his location. If anything similar should happen to you, I highly recommend giving Jim a call. He's been at this same location for over 30 years! A real hometown businessman. I would only use them again when in need of a truck rental. It was a very smooth and quick transaction. Thanks Jim! Pleasure doing business with you.
Caroline PThis convenient location is in a safe area always a pleasure to rent trucks from this area they always give me a very clean. Good running truck they make renting very very easy and the owner is always easy to deal with and knows how to say thank you
Joe DBeen dealing with this location for a very long time wish they had more smaller trailers don’t like dealing with other local area locations because they don’t understand English and are usually very rude the owner goes out of his way to always accommodate my rental needs I can call him day and night and he always responds in a timely manner so I would 100 % recommended for anybody to go to this location!
Idelfonso SGreat service!
OCTAVIO RExcellent customer service!
ALFRED MI read a review online and was in disagreement with some of the facts that were stated. In my experience with U-Haul, I found that all prices are disclosed online, and that the prices are fair I found Jimmy to be knowledgeable, thorough and accommodating. He. (Jimmy) even went above and beyond in warming up the van and had it running and waiting for me to come pick it up since it was a chilly, rainy morning. I find Jimmy to be an asset to the U-Haul brand. I also felt infuriated to witness a customer who stated that they were overcharged for a rental, as this is not the case. In my experience.. Jimmy is always there to help, and I would never ever go to another U-Haul, especially the ones in the area. They are rude and do not speak English well, and it is always an issue to rent a truck from them. As I stated, previously, Jimmy goes above and beyond to accommodate the customer, and U-Haul should feel proud to have him represent their brand.
Wandamari DJim very helpful and quick slo g with professional
Patricia CExcellent
DOUGLAS FI rented the truck for 7 hours at $19.95. And then I was charged over $70. I am FURIOUS. I will tell everyone I know to NEVER go there
Cecilia FJim is very kind and courteous and helpful with our rental.
Wandamari DNice
DOUGLAS FImprove just a little the cleanliness of the cabin.
Roger CI am thankful that one of the owners was there when I picked up My rental . My online / no counter help experience was very confusing and hard but thanks to the owners help I was able to pick up my rental . I have a suggestion to UHaul please bring back counter help even if there is a small fee it would make customer transactions/ experience more pleasant and enjoyable. I know I would be willing to pay the extra fee to have that option
peter lThis is the 2nd u-haul we rented within a week. The first pick-up location on Broadway in Newark was a disaster!! We've already made comments about that location and do not advise Use at your own risk. Having said that, the NA Autoglass location was fantastic! Very professional and friendly, truck was immaculate and in great running condition. If you live in the surrounding area of kearny nj we highly recommend renting from the NA Autoglass U-haul location
Arlindo TNothing location was great
Anthony AThe automated pick up was terrible. Had issues with the location feature on my phone, which caused delays. Once in, all the info I entered previously (license pics, etc...) was not there. Thank goodness the franchise owner was there to assist and had me checked out and on my way in under 10 minutes. I initially selected pick up at desk, but system changed that to the automated process. Happy to see that customer service is still a thing and not left to only automated processes.
Frank VMy experience was very good, everything went smoothly and I would rent from this place again in a heartbeat, they were very accommodating to my changes at the last minute!! Thank you so much!
Juliane MThis location is a small and crowded lot. However, the manager was very accommodating and the return was completed quickly and easily. He even called ahead of my drop-off to make sure I knew where I was going. Kudos.
Carl AVery customer focused manager.
Michael BEverything went smoothly. No surprises. Highly recommend this business.
NEWTON C