Évaluations des clients North Bend Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de North Bend Shell

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Mark W. le

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When the truck was returned at the last minute because no extra time was allowed, the computer was not working at the station. Therefore we got a late email that required a response. The woman at the Shell station counter did not inspect the truck, but just wrote a note about when it was turned in. Today I got a bill for cleaning This should have been done when we dropped the truck off so that I could have swept or dealt with whatever was needed. Please call to hear the rest of my point of view. (216) 288-4517. Mark Wessels

Tyler K. le

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Le client n'a pas laissé de commentaire.

Adam G. le

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The person who helped me was very rude toward myself and my aunt.

david B. le

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Have both truck and dolly at same location and in working order

David B. le

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Le client n'a pas laissé de commentaire.

Maureen K. le

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Le client n'a pas laissé de commentaire.

Tracy G. le

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Le client n'a pas laissé de commentaire.

Salah C. le

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The worst service and equipment experience in my life! I had rented Uhaul so many times and in different states.. but, never saw anything like this!! The gas station was rude and belligerent when I asked him why I can't have the size truck I reserved online. His answer was: f*** you.. I was in awe and literally just walked out to find the truck old dirty and stinky.. the truck could barely make it uphill and I felt like the steering wheel was loose, it was shaking and scary.. when I got back, He said the system was down, estimated my charges to almost $45.00 just for me to wake up on a $80.00 charge on my account! What a mess!!

Chris M. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

joanne H. le

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Have someone working there that know what they are doing and not giving incorrect information

laura B. le

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Le client n'a pas laissé de commentaire.

Marian J. le

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Le client n'a pas laissé de commentaire.

Melanie R. le

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Le client n'a pas laissé de commentaire.

Shirley R. le

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I got to this location a few minutes before 8 am an it was closed. The man opening this store was 10 minutes late-I was reaching out to customer care when he finally showed up. The truck was clean but only on a forth of a tank. He told me there was a dolly and blankets in the back of the truck and that I would be charged if the seal was broken. First off, when I made my reservation on line, I declined all the extras. The truck is small and we had a lot of items to move. We had 2 of our own dollies, but apparently the seal broke on the truck dolly so I was charged an extra 7 dollars for something I did not use. I had to put gas in the truck before my second stop because it was already on empty and delivered the truck back with more gas than I started with. The man at the store was rude and refused to discount the 7 dollars on my bill. I will NEVER rent a uhaul from this store again. In fact I will let anyone I know who needs to rent one to avoid this location. Very very disappointed!!!

Darlene F. le

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Le client n'a pas laissé de commentaire.

Dabranda J. le

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Le client n'a pas laissé de commentaire.

Olivia R. le

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Overall, the experience was great. Convenient & reliable. The truck was in good condition, though not broom swept clean when we received it. We will use Uhaul again.

Patrick G. le

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very rude customer service

Marvin L. le

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Was overcharged

Richard H. le

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Le client n'a pas laissé de commentaire.

Matthew J. le

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Le client n'a pas laissé de commentaire.

aneete R. le

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everything good

Kesha C. le

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Le client n'a pas laissé de commentaire.

Jack D. le

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Le client n'a pas laissé de commentaire.

Christiana E. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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I think that there needs to be better communication because locations and anyone working for uhaul in general. On the morning of Friday May 31 I spoke to A person who answered the phone at the north bend location and she said I didn’t need to be present that my card was on file and I had nothing to worry about. My dad arrived at the location to pick up the uhaul and come to find out that was nothing but crap. The pick up location was in an unsafe area, very sketchy in a run down messy shell station. The man working barely spoke or understood English. I’m not happy about being inconvenienced and I would like something to be done. Poor communication

Karl S. le

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Le client n'a pas laissé de commentaire.

Dustin M. le

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This is for all the locations in our area. We had a reservation that was not honored, so we had to go to 2 other Uhauls to find our truck. We had a credit card called in, but when I got to the location, I had to use another one. I was picking up the truck for a family member. Very unorganized service. I would never recommend to a friend. We will use another trucking service.

matt S. le

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Return the truck required a second trip. There was a note that they would return in 10 minutes but we waited over an hour with no one in sight.

Oren W. le

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The truck I rented had a faulty fuel gauge. The gauge showed full when I signed for the truck, however, at the same time the low fuel light was always on. When I returned the truck, it took 7.7 gallons to fill the tank (at $2.859/ gal.) I only drove the truck 32 miles. You do the math... that's just over 4 mpg. I don't know what the EPA estimated mpg is for that truck, but I expect it is somewhere above 10 mpg. Based on 10 mpg, the truck should have used a little over 3 gallons of gas. I was overcharged $12.87 for fuel. I expect a refund. I will be reporting this to Mastercard.

Angelia M. le

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Le client n'a pas laissé de commentaire.

Dominick D. le

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Truck reeked of cig smoke.

Modou D. le

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Is it represent and was very professional and very nice and he was very fast I read appreciate it

Channa M. le

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Awesome experience

Chris M. le

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Arrived at pick up location at 755am, suppose to pick up at 8am. At 815 the shop was still not open, I called the customer service number and got hung up on by accident. Called back and talked to someone that was helpful. She called the regional person and finally the attendant arrived at the shop at 827am. 27 minutes late. He does not greet me, say hello, sorry for being late, piss off, nothing. He proceeds to open the entire store including going into the back to turn on some other items while I wanted for him to get me into the truck. When I mentioned this to him, he got pissy with me and said he had to wait for the computer to start up (this was the first thing he said to me that morning). He then had a hard time getting my info which I had completed online earlier that morning because I was on a tight time frame. I had to do it all over with him and then he had me go inspect the truck by myself. All in all, I was an hour behind before pulling out of the parking lot, with people waiting at my house to help move. Then the drop off was difficult because the lady wanted to argue with me about the gas level not being correct. I had just put 6 gallons of gas in the truck after driving it 39 miles with no idle time. I finally convinced her to come out with me and I had to explain to her how to read a gas gauge. She then mumbled something under her breath and went back inside. All in all, a really shitty experience at the site. I was also told by the person on the phone earlier in the day that I would hear from the regional person to "make things right" and I am not surprised to report that that didn't happen either. All in all, very disappointed with the experience. I would like a call back to explain what UHaul is going to do to make this right. 513 265 9390

Brian G. le

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The customer service was not very fast. There was only one person working at the north bend location and they were trying to do the uhaul side and the other side of the convient store.

carol T. le

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I thought I could purchase some boxes & tape there.

Austin F. le

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The guy working was very patient, polite, and helpful. He called the pickup location again for us and told them what to do, and called his dispatch and got everything done. He sat with us for an hour while also managing his store by himself.

Maria E. le

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Not very friendly. It was like pulling teeth to get the guy to talk, no explanation of the bill, when an African American guy walked it he had great conversation and smiled at /with him. With us there was nothing extra.

George T. le

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I scheduled my pick up online about 10 days before the move. This was not my original pick up point. I think they switched it because of the day (12.31.2018). It is a gas station convenient store. The clerk was very familiar with the UHaul procedures. We were on the road in 10 minutes. The vehicle was in excellent condition. I would recommended this location. Thank you!

Mark O. le

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The truck worked well but was very dirty. I was charged a safe driver charge that I did not apply for (28$). The clerk should have been more forthright with the charges .

Ronald D. le

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More time

AMY D. le

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Upon returning the 20ft Uhaul the owner inside of store told me to put gas in the truck, and I expressed that the gas hand is on Full and took a picture, he relentlessly argued with me that just because it is on F does not make it Full... Then went as far as to cuss at me and call me names to unbearable to post. I put $5.00 in and he still called me a Kahn and Cheat, when the gas hand was on full. Serious negativity and definitely should not be trusted. Really unbelievable that he communicated like that to me. Beware!!!

JAcoby M. le

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Make sure the truck bed is clean

Jerry L. le

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Le client n'a pas laissé de commentaire.

Christina O. le

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This location is a gas station Mini Mart. U-Haul is a side business and customers are treated as less important than Mini Mart customers. They bring up every customer who came in the door while I was there while I waited to have the truck inspected and returned after a long day of moving.

Christina O. le

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I rented the truck on two separate days in order to complete the move. Both times when I returned the truck I was made to wait until there were no customers in the store before I could be checked out and attended to. I waited for at least half an hour before I was taken care of while other customers walked in and out of the convenience store and I continued to wait. They failed to see I was a customer as well. It was as if I was an inconvenience to their regular business.

Kristen K. le

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I was hesitant to use this location because of the reviews but it was the closet location to me. The man at the counter was nice and helpful and straight to the point. He did have to stop to assist a a customer getting gas but I really didn’t mind-they’re a gas station first.

william B. le

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Le client n'a pas laissé de commentaire.

ANTHONY S. le

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Person was running a grocery store and they Uhaul. Kept stopping helping me to ring up customers. Took forever.

Christy K. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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The person who checked me out had numerous difficulties with the system. I had pre-registered and pre-paid, but she insisted that I still had to pay. She had to restart the process several times and I had to wait for regular store customers often.

Gena D. le

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Le client n'a pas laissé de commentaire.

Greg C. le

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The gentleman who rented me the truck was very rude. He did a couple things that would rate as a zero when it comes to customer service. 1. when the mailman walked in and handed him his mail, he started to open it and read it while servicing my reservation. I had to ask him to stop and complete my reservation so I could leave. 2. He would not walk around the truck with me to verify if everything was as written in the contract and if all equipment was there. I told him there was no two wheel dolly but he declined to take it off my bill saying he couldn't. I still have not received my $10.00 credit for it.

Steve E. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Le client n'a pas laissé de commentaire.

Carla R. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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Le client n'a pas laissé de commentaire.

ALDEN S. le

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The person who handled my rental also had to run a gas station convenience store at the same time. He was amazing, but clearly needed some help.

melissa B. le

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I don't believe I should have charge double because I didn't have the truck back by 2. They said someone was waiting for it ,but when I got there they had a truck sitting there that could have been rented.

MAINERD S. le

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Nothing to add.

Hanna I. le

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The place wasn’t very well marked, I wasn’t sure I was in the right place when I came to the address. I was also charged an extra 42$ when I hadn’t agreed to it while making the reservation. This hidden fee was a surprise and not necessary.

Danielle H. le

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Service Representative Eddie does not have good customer service. He should not be involved with public. Terrible customer service. Thank you, U-haul recent customer

Chris B. le

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We had a discrepancy with the mileage on the truck. The pick up location had entered the incorrect mileage (136647 vs 13647) on the paperwork. The owner of the dropoff location worked with UHaul to fix the problem.

Ken K. le

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The guy was very rude. He didn't mention the $14.00 in insurance that I didn't need. When I said I didn't ask for that, he said "I have your credit card, read your contract". It felt like a shady deal and he was a real jerk to me. The UHaul's should be pulled from his Shell gas station!

John D. le

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Le client n'a pas laissé de commentaire.

Greg D. le

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Le client n'a pas laissé de commentaire.

Karen K. le

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I was very upset when I paid my bill. When I reserved my truck I was told it was $250. The day I picked it up I was charged $303. I was told there was nothing I could do but cancel the truck knowing I couldn't do that. I told him I had a reference # but he said I had to have a copy of the amount. This makes me think twice about using you again and I'm planning on moving soon. I don't like to be lied to.

paul S. le

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Le client n'a pas laissé de commentaire.

MARIAH W. le

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Le client n'a pas laissé de commentaire.

brittany M. le

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I called and reported my incident of what happened my credit card was being charged and not knowing what was charged extra for Insurance when I didn't want it and that had no clue about it until I drop off the truck

Sandra W. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Computer system was slow and it had to be rebooted.

kelly P. le

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Le client n'a pas laissé de commentaire.

Dave M. le

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Truck was in need of some front end work ball joints tie rods something it I could feel them with the bumps in the road and it was out of allignment . Over all experience was fine but the truck could use some attention

dee T. le

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Le client n'a pas laissé de commentaire.

CRAIG K. le

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Le client n'a pas laissé de commentaire.

Ryan W. le

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Le client n'a pas laissé de commentaire.

STACEY F. le

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This place needs to quit rentals. The person that was there he is so so rude. If I'm not mistaken this is the second time that I have returned a truck there and he was nasty then. It wasn't just to me but other customers in the store. I will do my best to not go there ever again.

tomma T. le

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Not friendly

CONSTANCE B. le

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Le client n'a pas laissé de commentaire.

eric B. le

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Hamilton and Ashtree employees are very rude and unprofessional.

Steve S. le

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Le client n'a pas laissé de commentaire.

chris V. le

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The place was in this run-down gas station. It was dirty and the person working the counter was rude and slow

Carol B. le

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With only one employee handling both the UHaul business and the check-out for the convenience store, it took longer than it would have if he had been able to focus on check-out/check-in. However, he did a good job and it was relatively quick.

Celina W. le

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Process returns correctly had to wait kn my refund

Devina T. le

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Le client n'a pas laissé de commentaire.

blake E. le

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Le client n'a pas laissé de commentaire.

Brian L. le

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Took 30 minutes to pickup the car because the computer was so slow and the one operating it was having issues of her own. Upgrade that Commodore 64 system!

James S. le

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The Express Check-in using my cell phone didn't work. I had the clerk in the store (NORTH BEND SHELL 5394 N BEND RD CINCINNATI, OH) check me in and get the truck; it ended up taking about 40 minutes to get the truck I had reserved. It wasn't a great experience.

lori C. le

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This poor woman helping us had to handle being a clerk at the grocery for the customers, lottery ticket sales, vendors needing her and helping us get the Uhaul. Not fair to her. Long wait for us

Sherman B. le

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It was a gas station with only one person running the counter. I had to wait every time someone came in to buy something. She was very slow on the computer and when she made a mistake, it took forever. This place should NOT be a uhaul place, unless they staff it to get a uhaul customer out in less than a few hours. The trailer was new and that was the only thing good about this encounter.

GEOFFREY S. le

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Le client n'a pas laissé de commentaire.

Kyle R. le

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I took forever to finally get the Uhaul because the employee was waiting on every customer while I was trying to give him information that we already gave Uhaul online. Then the employee made me purchase insurance that I did not want, making my purchase way more expensive than what my reservation had on the main site. I have used Uhaul many times and now I will think twice.

Timothy M. le

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This was an alternate drop off location. Went there when the attendant at the designated dropoff location in Cincinnati Northside refused to take the trailer, claiming they didn't have room, when they seemed to have a number of parking spaces. In contrast the woman at Bend Road was great--very helpful even though she was extremely busy.

Sebastian S. le

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Le client n'a pas laissé de commentaire.

Julie D. le

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Le client n'a pas laissé de commentaire.

Kelley R. le

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Le client n'a pas laissé de commentaire.