Customer Reviews for North East Mini Storage LLC
(U-Haul Neighborhood Dealer)

725 évaluations

35 Rolling Mill Ln   North East, MD 21901

(443) 877-1668

Heures d’ouverture

  • Mon-Fri: 8 am–12 pm
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 3/30/2024: Fermé
  • 4/5/2024: Fermé
  • 4/6/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(443) 877-1668

35 Rolling Mill Ln
North East, MD 21901

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–12 pm
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 3/30/2024: Fermé
  • 4/5/2024: Fermé
  • 4/6/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom DelVecchio 
Évaluation :
5

Very convenient to obtain the rental

Ruben Ontiveros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Blevins 
Évaluation :
1

We arrived at the location at 1:30 PM and nobody was on location, the office was closed. The business was located in an area with no space to circulate with a 20ft truck with a Tow Dolly/car. So, we had to go to the next closest authorized dealer to drop off the Tow Dolly because the apartment complex was too tight to circulate with both device. After offloading the Truck we went back to the above location at 11:15 AM, and still no one was there to help and the office was closed. I feel this business is only looking for Hand out and offer no service. Considering there are plenty of authorized dealer around you should reconsider them.

Martin Dessureault 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL EWING 
Évaluation :
5

Everything else about it is A++++ excellent except for the size. If you are competent the space limitations are not a problem though this is a bit of a tight place, especially with the mob of kids blocking the road (not their fault). If you are uncomfortable with big equipment it isn't for you.

Jason Brvenik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY SILVIUS 
Évaluation :
5

Rien

Donald Poist 
Évaluation :
5

Customer representative Bonnie has been very accommodating each time I rent from this location.

Daryl Martin 
Évaluation :
5

Bonnie is great she goes out of her way to assist you I'm a repeat customer and wouldn't go somewhere else I also utilize the storage facilities the convenience is impeccable

Lisa Carr 
Évaluation :
5

The best experience ever. I would definitely use them again. Thank you so.

Tugbeh Jurry 
Évaluation :
5

The mobile drop was convenient and allowed me to drop the trailer with little effort. The ap walked me through every step even gave me detailed directions to remove the trailer from the truck. Good job Uhaul

William Hitchcock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK WILLIAMS 
Évaluation :
5

Manager at this site was very quick and efficient and friendly. Overall rental experience was great and I'll rent here again.

Michael Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Rodkey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole hubbard 
Évaluation :
5

nothing. Everything was perfect. From Customer service to the Equipment rented. Would do it again if needed

Ellen Moskes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Chilcote 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Stamper 
Évaluation :
5

I was supposed to pick up the truck in PA, but was advised that no trucks were available. I was directed to the North East Mini Storage. When I arrived Marie had a truck plus the dolly and furniture blankets that I had reserviced. Marie helped to make our move successful. I would recommend North East Mini Storage.

PAUL KAVANAGH 
Évaluation :
2

The person was not very professional, and was rude. Not a good place to drop off.. even though we were set up to drop off trailer. From trying to talk to someone , to wether we had a drop off appt., to where to put trailer..

Carolyn Hubbard 
Évaluation :
5

Excellent service. I previously set everything up online and the owner was easy to contact to walk me through everything prior to my trip. I highly recommend them and would definitely use them again.

Daniel Lafferty 
Évaluation :
4

small business with plenty of inventory. will use again next time i need to rent a truck

donald cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Di 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia zipparo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Puglisi-Barker 
Évaluation :
1

The personnel at this drop off location were not there! The drop off time was 10:00 AM and I received a telephone call from the "lady" identifying herself as being from UHaul at 10:04 informing me that the trailer return was overdue and an additional day would be charged. We unloaded the trailer and returned it at approximately 1 PM on that day and was charged $28 additional + tax. The person told me she would not be there as she only worked until noon; just leave the trailer in the lot and chok the wheels (wood blocks provided). I'm certain we will require the use of rental truck or trailer in the future, however North East Mini Storage will be my dealer of last resort! Rude and lousy customer service!!

John Ingraham 
Évaluation :
5

Outstanding customer service!

sharon brubaker 
Évaluation :
5

Bonnie is awesome

Randall Tyrie 
Évaluation :
5

This is the best location in the area. I rented a trailer here and the manager was great! She provided outstanding customer service, and made the rental experience fantastic! I will be returning for another trailer rental.

david stevens 
Évaluation :
5

Excellent service à la clientèle

ED GARRETT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana Davidson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Griest 
Évaluation :
5

Mrs. Bonnie is so friendly I love going threw her to get my rentals she makes reserving and taking care of all my rental needs very easy and makes me feel comfortable and I enjoy the friendly customer service and she is always fast at returning my calls when I do have questions

Danielle Kellermann 
Évaluation :
5

Bonnie was very helpful, she connected the trailer and made sure I knew where and how to drop the equipment off.

Kevin Leonard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Racine 
Évaluation :
5

Our North East, Maryland Uhaul provider was excellent and worked with us when Uhaul Corp. removed the vehicle we had originally rented. We received very confusing emails and texts from other locations due to the change. Fortunately, Bonnie at North East, MD Uhaul straightened everything out. We appreciate her professionalism and attention to customer service. We will continue to use North East, MD Uhaul for our Uhaul needs in the future due to the excellent customer service.

robert brubaker 
Évaluation :
5

Process went smoothly and pleased with the Manager and process.

Bob Kruse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Bradley 
Évaluation :
5

The lady I spoke with was kind and very patient. I had never driven anything like that and she was kind enough to show me some things. Merci!

Kurt Reasons 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert randolph 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia Brown 
Évaluation :
3

Hate the phone check in process. It was hard to get one picture with the gas and odometer based on the sun thru the dash. Love this location. I've gone out of my way to go there the last few times.

David Keatley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim crawford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Goldbach 
Évaluation :
5

Ms. Bonny was great a very informative. Very easy to work with.

Dale Kennedy 
Évaluation :
5

Customer service was fantastic, helping me correct for my mistake.

PAUL BEDARD 
Évaluation :
4

Truck would not fit on trailer, returned in less than 2hrs. and still got charged for the day.They were very nice about it and appoligised, a super cab truck is about a foot to long for the trailer.

Dale Kennedy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Hamby 
Évaluation :
5

The person that we worked with at this locations was excellent (sorry but I don't remember her name). I was running late an she even took the time to call me to make sure I was coming because if your over a half hour late U-Haul cancels your reservation. Something I didn't know and she made sure I was aware of it so I would not lose my reservation. Going above and beyond.

Richard Wesley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY Peters 
Évaluation :
5

Please improve your online verification process.... talking to a real person was a tremendous help. Customer service was excellent

Christopher Widener 
Évaluation :
5

The check engine light is on in this truck. I'm not sure it's been reported previously.

PAUL KURZER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES DEBIASE 
Évaluation :
4

Merci.

christine mastrangelo 
Évaluation :
5

Excellent service.

John Norwood 
Évaluation :
3

The truck check engine light came on about 5 miles into the move. This was after the truck had been loaded. Thank God it didn't break down on the drive.

Christopher Manning 
Évaluation :
4

Make it known that there can be limited parking there. I was lucky to find a spot to park my car to pick up my truck. Or let customers know they may also park in the truck's space while it is gone, but that's kind of a pain to move the truck and then park your car and then get back in the truck. Otherwise, everything was good. Merci!

Robert Nagle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Rosenkranz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Douglas 
Évaluation :
5

Nothing everything was great

michael alexender 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katina Dennis 
Évaluation :
3

Perfect, did everything over phone .

robert hahn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammi Shiles 
Évaluation :
5

Will go back, in a heartbeat!

Patricia Bernero 
Évaluation :
3

Do not switch pickup location on final day

Ryan Reddy 
Évaluation :
1

En primer lugar fue un gran problema rentar ayi cuando yegue are cojer el camión estaba serrado me tocó esperar una hora para que me contestaran muy malo ese lugar

Juan Arevalo 
Évaluation :
5

Bonnie was so kind and helpful! This was my first UHaul rental and she made it so easy!!

deborah spring 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Friedman 
Évaluation :
4

Easy experience from start to finish.

COLLEEN KLINGER 
Évaluation :
5

Easy pick up and drop off.

Matthew McCloskey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Crichton 
Évaluation :
2

office was not open when I arrived....the person showed up late

OCTAVIAN GOGA 
Évaluation :
5

Thank you for making it so easy and quick.

Steven Farsace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Thompson 
Évaluation :
5

Bonnie was awesome! Very professional and sweet, knowledgeable if you have any questions or concerns. Will have my business again for sure

Garon McKean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Versage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Benham 
Évaluation :
5

Very Professional Very Convenient and Willingness to Meet Customer Needs

Raytron Leak 
Évaluation :
4

ash tray was not cleaned out.

MARYANN YORK 
Évaluation :
5

Na

Linda Wan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen CALHOUN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy Rothermel 
Évaluation :
5

nothing, everything was great! Thanks to the Team at North East Mini Storage!

David Keatley 
Évaluation :
5

This is the second time using this place and I will continue using this location the woman who runs this place is so nice and on top of everything. I went one time somewhere closer to work and that place was horrible I will only use this location

Danielle Kellermann 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica Vanhorn 
Évaluation :
5

The woman who owns/operates North East Mini Storage is amazing. She was helpful and friendly and made things easy for us.

Alessandro Iommelli 
Évaluation :
5

Very easy to rent the uhaul no issue and clean truck

marissa acevedo 
Évaluation :
5

Very helpful and nice to do business with!

Reynold Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Meisner 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan Vasser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Klinger 
Évaluation :
5

Very friendly staff. Vehicle ready when I arrived. Would definitely recommend this location to family and friends!

Tina Coursey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN GREEN 
Évaluation :
5

The manager was excellent to work no matter when you called day or night, even after hours she would walk you through everything without any hesitation. I would reccomend this service to anyone who is interested.

EVERETT FOSTER 
Non les évaluations ont été soumises pour cet établissement.

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