Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The van was clean except for the inside surface of the windshield. It was quite dirty and caused extra eye strain, especially as we were driving in the direction of the setting sun. The interior clock had not been reset for daylight savings time-it was one hour behind. Finally, the cruise control was inoperative. It appears as if someone in the past had pressed in two buttons too hard, or perhaps they were stuck due to dirt accumulation. This was the Set - and + buttons to tweak the speed. Because they were both pushed in, the system refused to set.
Tom Wickerath
Évaluation :
5
They were more than helpful, even suggesting a local mover to help with the heavy stuff. Highest recommendation!
Tom Inch
Évaluation :
3
The customer service at this location was good. Truck ran well and got the job done. Exterior of the truck was pretty filthy, not a big deal. Interior seemed fine. Where I have an issue is the price gouging and refuel routine. U-Haul charges more per miles for rentals on Fridays and Saturdays. Do Friday and Saturday miles cause more wear and tear on the vehicle? Oh and the refuel routine is also super unethical. The truck should be full when I rent it and full when returned. Asking customers to estimate and bring back the truck where it was at( or get charged extra for gas) is a sure fire way to get customers to overfill. I'll be looking for any other options for my next truck rental needs.
Sean Niuman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Stanton
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICK MICHAEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Stanton
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA POLMANTEER
Évaluation :
5
The gentleman that rented to me was incredible thank you for all your help
Jeffrey Daly
Évaluation :
5
The truck was adequate and acceptable for a local short-term use. I am grateful to have found a last-minute rental. I have rented from this location many times and the staff has always been very pleasant and helpful.
Sharon Krepps
Évaluation :
5
Friendly, helpful staff directed me where to park my vehicle and efficiently went through the paperwork and instructions. Cold, frosty morning and the rear roll up door was stuck. Staff helped me find a lever (shovel) and that did the trick and I was on my way. 11 hours and 400 miles later I returned after hours and discovered on my bill that they waived the after hours fee, which I appreciated. Great place to rent a truck convenient Poulsbo location. Fortement recommandé!
David Steele
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Adcock
Évaluation :
5
Best U-Haul experience ever.
mike suver
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Coons
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Paul
Évaluation :
5
The representative at the drop off facility was amazingly helpful, and pleasant. I think his name is Jerry. He was terrific, and should be recognized for his excellent service.
Markos Scheer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Ellison
Évaluation :
5
Great team in Poulsbo. Very helpful and provided options for my requirements.
Steve Albright
Évaluation :
1
Got stuck with the trailer rental for an extra day because they were closed the day I needed to return. Got told I could return it the day later with no extra charge went to return it at 7am and waited tell 7:10am for someone to show up couldn't wait any longer cause I had to go to work. I left an hour early from work to get there before 5pm. They charged me an extra day for their mistake. My total before was gonna be $41 now it was $82 and the $26 an hour I missed from work so costed me an extra $60 for their mistake. Make me not want to use another uhaul again.
Charles Krogh
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH AND ERI ZALESKI
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dena Odell
Évaluation :
2
The worker encouraged me to bring back the truck after hours, even though I was calling at 8am and the office was open until noon. He was uninterested in checking out the truck before we left, then he charged us a fuel charge, even though we are certain we returned it with the same amount of fuel as when we picked the truck up. We were told we only needed the amount of fuel that was in the tank when we got the truck, 1/8 of a tank. There was 1/8-1/4 tank when we dropped it off. We feel cheated.
Lori Dircks
Évaluation :
5
Staff was extremely friendly, knowledgeable and efficient!
Eric Polderman
Évaluation :
5
Very friendly
Jeanine Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrey Yurovsky
Évaluation :
5
S.O.
Margaret Pleasant
Évaluation :
5
It was easy!!! You called to check in, the storage unit who rented the uhaul to me really explained things well, it was way pickup and drop off! Merci.
jean bowden
Évaluation :
4
The process was good. The customer service was good. The equipment was good. I would do this again and would not hesitate to recommend
Jeff Dionne
Évaluation :
5
Thank you and we’ll done
Kenneth Weimer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy Meverden
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan Eakin
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Mathews
Évaluation :
2
They don't honor check in on the app. They keep all the keys inside so you still have to wait in line and they make you redo everything inside. Make sure to take a picture of the mileage and gas gauge before you leave the parking lot and another photo when you return because they will lie about it.
Tessa Miller
Évaluation :
5
This was the friendliest, cleanest, most organized uhaul location I’ve rented from.
MICHAEL COULSON
Évaluation :
5
These guys are probably the cheapest I found. I was on a budget and so nice to have them. They traveled from Tacoma I believe, so that might be a 30-45 minute drive. Was worried they might not want to come out to my location for only 2 hours. They did without any complaints. I dint have any cash to tip them....not nice on my part...but they didn't say anything. If I need them again I'll make up for it. Thought I might be able to tip electronically on the uhaul app...but does not have that option. We were in a big hurry since I only booked 2 hours. If I had more time I would have had them be more careful with the furniture. Probably just a quick comment before they begin would be a good recommendation.....but as I said....I was in a hurry and my furniture is old. So I just wanted them to work quickly, which they did. Got what I needed done. Just to note...I acted as the 3rd mover.....if I had not we wouldn't have finished. So keep in mind that a lot of the movers you hire have multiple bookings and they probably can only stay for the duration you initially hire them for. As for time....once they were ready to start I set a 2 hour alarm on my phone. I'm sure they were keeping track...but I just wanted to be sure. So....good choice hiring these guys. Don't pass on them because they are the lowest price. They are as good as the higher charging guys.
Michael Wisner
Évaluation :
5
Wonderful customer service!
Rachel Carruth
Évaluation :
4
The check engine light came on after five miles of driving. The clerk said the vehicle needed an oil change or that I could add oil if necessary.
Branden Leach
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Simonds
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELE COSTA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Fisher
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH SEVERUD
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARGENE SMAALADEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malcolm Curry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristina Rogers
Évaluation :
5
STAFF FRIENDLY AND HELPFUL.
Timothy Simonds
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chase Loomis
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Mullin
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Covert
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Adamson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Noble
Évaluation :
5
While the truck was clean it was very damaged on the outside. Dented and pulled panels all around trailer bed. The engine hood was rusted and missing trim work. It ran ROUGH! This rig is tired and should be retired. The staff at North Kitsap Storage is fantastic and I always receive good customer service through them.
SHEILA PERREAULT
Évaluation :
5
Poulsbo Wa Uhaul has the most wonderful staff, they are always so nice, friendly, knowledgeable, great experience every time.
Victoria Balcom
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Moseley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Holm
Évaluation :
5
Jerry was very helpful, totally recommend this site for rentals!
Eric Hawn
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tom Peterson
Évaluation :
4
Very helpful in oerson but not on the phone
erik o'neil
Évaluation :
5
Keep doing what you're doing...it works.
Jon Sonnett
Évaluation :
5
Loved this location, easy to access and maneuver. The employee was very pleasant, they are open 7 days a week and the hours are convenient. The whole process was smooth!
Lisa Birkenfeld
Évaluation :
5
Le client n'a pas laissé de commentaire.
Selina Ayres
Évaluation :
5
The ladies that helped me were fantastic! Check out was great with updating my RAV4 and check out was a breeze. Very reasonable rate and I'll be back! Thanks, Rich
Rich Gibson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Miguel
Évaluation :
5
Love the pick up and drop off service! Most definitely a huge step from the previous experience with a different U-Haul vendor.
Michelle Price
Évaluation :
3
The trailer we rented had no trailer jack so my husband and I had to lift the trailer hitch from the ground to put it on the trailer and lift it off the hitch. Very disappointing
Sandra Knivila-ritchie
Évaluation :
3
Longer hours would be nice
Karen Ursino
Évaluation :
5
Helpful and friendly. Vehicle was ready when I arrived. Quick process
Michelle Lamb
Évaluation :
5
Le client n'a pas laissé de commentaire.
carol eldon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnney Thomas
Évaluation :
5
Not sure of the guys name at this location, but he was awsome and easy to work with!
Dereck Jaynes
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike haley
Évaluation :
5
Totally convenient experience and courteous/friendly staff at North Kitsap Storage! The van I rented drove great to drive and was very comfortable.
Johh Tyler
Évaluation :
5
Friendly service!
Glenn Mounger
Évaluation :
5
The whole process went smoothly, very professional. Merci.
karen carnot
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joseph Pate
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick Hatten
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert dukes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Leonard
Évaluation :
5
just wish someone would have pointed out that a tow dolly can not be used to back a car into a garage!!
Edward Ides
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Palermo
Évaluation :
5
Easy to get the truck, and they were super kind
Nicholas Camacho
Évaluation :
5
I was able to call the day before to reserve a pickup truck. The two women working at the location were very friendly and made pickup quick and easy. I originally reserved the truck for one day to haul something, then ended up needing it for another day. They were very accommodating when I called to add another day. I believe when I called I spoke to someone not in our local office and they were also very helpful. All in all a very easy and pleasant experience.
Michelle Jones
Évaluation :
5
Great customer service Dave was very helpful
Melody Stroud
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron Hooker
Évaluation :
5
Le client n'a pas laissé de commentaire.
alan eaton
Évaluation :
5
I dropped if the trailer a few days early and although it was a surprise to the store, they were very nice and accommodating. Excellent service à la clientèle.
Edward Floyd
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine Bay
Évaluation :
5
My experience with David and the staff at the Bernt Rd., Poulsbo was incredible. They were so helpful and clear throughout the entire process. And friendly and personable as well. I will recommend and use UHAUL in the future at this specific location! Thank you! Mary Anne DeLapp
Mary Anne DeLapp
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Colbert
Évaluation :
5
All good!
Kim Colebrook
Évaluation :
4
Great service. Friendly staff.
DAVID POWELL
Évaluation :
5
Owner/operator was helpful and nice!
Sheryl Stansbury
Évaluation :
1
How about you guys don't call the customer an hour before the truck is supposed to be returned and tell them to return the truck to another location and if you don't you'll be charged. That was the most unprofessional shit in my life. Very poor customer service and alot of back and forth through the whole experience. And be more accurate with where your trucks and equipment are. Stop sending customers to 4 different locations before you finally find the right truck or equipment. It's like that every time I go through uhaul. It sucks
roberta eagletail
Évaluation :
4
Kind and helpful!
Jersie Angel
Évaluation :
5
David was a great help during the truck rental and storage unit rental! Very thorough and helpfully answered all my questions! I will highly recommend the Bernt Road u-Haul to all my friends & family! Thank you for such great service! Mary Anne DeLapp Poulsbo, WA
Mary Anne DeLapp
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Condon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara Groody
Évaluation :
5
The people at this location are exceptional in their service.
SCOTT NELSON
Évaluation :
4
Le client n'a pas laissé de commentaire.
Larry Moulton
Évaluation :
5
The staff were really friendly and helpful.
derek godfrey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
josh king
|
Expérience générale
Évaluation :
5
Every time I visited the storage facility I was treated poorly by the male attendant. The woman was always pleasant. I have rented this unit for 3 plus years on autopay- rarely come and go and was spoken to with disdain and contempt. I would never recommend this facility to anyone based on the treatment I received by this individual. It is also the reason I chose to end my unit rental.
SUNSHINE GOLDEN
|
Expérience générale
Évaluation :
5
Thank You for the needed use of the unit.
george catron
|
Expérience générale
Évaluation :
5
The staff were super helpful at all times. Sure is a whole lot better experience then I expected.
charles smith
|
Expérience générale
Évaluation :
5
I rented for about a year and never experienced any problems with the facility. The office staff were friendly and helpful.
cynthia herrick
|
Expérience générale
Évaluation :
5
We were treated with friendliness and respect
Lesley Burkhartsmeier
|
Expérience générale
Évaluation :
5
Dave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast. I really enjoy doing business with such fine folks. THANK YOU !! Sincerely, Carl Grobey
Carl Grobey
|
Expérience générale
Évaluation :
5
Nice folks that run the place, reasonable rates, move in and move out were quick and easy. Thanks! I'll be back next time I need storage.
Brennan Jacobson
|
Expérience générale
Évaluation :
5
2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!
SANDRA SMITH
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Expérience générale
Évaluation :
5
The staff is very friendly and helpful, access is great and the facility is conveniently located.
Forrest Randall
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Expérience générale
Évaluation :
5
Wonderful experience with North Kitsap Storage, staff very friendly and responsive and facility was well taken care of.
Robert Curley
|
Expérience générale
Évaluation :
5
Very compassionate and reasonable
CHRISTINE BOOTH
|
Expérience générale
Évaluation :
5
I needed storage for my classroom materials. The staff was courteous and responsive. I appreciated their support. The facility was clean and well maintained.
Barbara Bromley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judith Burch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Bates
|
Expérience générale
Évaluation :
5
They were very friendly and easy to work with. Setting up storage for my RV was very easy and very quick. I've stored my RV here three different times now and am sure I'll be back again soon!
Aaron Benner
|
Expérience générale
Évaluation :
5
A satisfactory experience.
John Field
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Expérience générale
Évaluation :
5
I have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris Makela
ANNE MAKELA
|
Expérience générale
Évaluation :
5
Very pleasant experience. No problems at all. If need be, I'd use their storage facility again.
Maragret Foster
|
Expérience générale
Évaluation :
5
Were very accommodating and helped with my moving needs
Bridget McKay
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Expérience générale
Évaluation :
5
It was a pleasure to store our items for the past year at this facility.
Ed Harris
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Expérience générale
Évaluation :
5
Appreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.
John Denend
|
Expérience générale
Évaluation :
4
Very nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.
David Haas
|
Réservation
Évaluation :
3
Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.
TODD EBERLE
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Réservation
Évaluation :
5
I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Merci.
Michael Stills
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Réservation
Évaluation :
4
Staff was super-helpful and pleasant.
Deanna Pindell
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Réservation
Évaluation :
3
Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Merci!
Matthew Cragg
|
Réservation
Évaluation :
5
Would certainly recommend this facility to others.
Margaret Mower
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Expérience générale
Évaluation :
5
I cancelled this reservation on the phone working with the affiliate department representative.
Eric hunter
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Réservation
Évaluation :
4
Office was friendly and efficient. We also rented a trailer.
Rodney Mash
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Expérience générale
Évaluation :
3
I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.
Michele Soderstrom
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Réservation
Évaluation :
5
I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Merci.
ANNALEE FOSTER
|
Réservation
Évaluation :
4
Worth the money. Friendly staff.
Raymond Palas
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Expérience générale
Évaluation :
5
Awesome service and great people!!!
Brandi jo Mckenzie
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Réservation
Évaluation :
5
Great staff and always worked to maintain the facilities.
DALE KENNEDY
|
Expérience générale
Évaluation :
5
This is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!
John KUEHL
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Expérience générale
Évaluation :
5
Site was easy to access and staff was friendly and helpful
DONNA ETCHEY
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Expérience générale
Évaluation :
5
Amazing service
Cynthony Gaskill
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Réservation
Évaluation :
5
The staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.
Sarah Trevisiol
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Expérience générale
Évaluation :
4
Love the staff a north kitsap self storage!
KAITLIN YOUNG
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Expérience générale
Évaluation :
4
I did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.
Keatra McGee
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Réservation
Évaluation :
5
Very nice people to work with
NANCY WILLIAMS
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Expérience générale
Évaluation :
4
They worked to get me what I needed.
Penny McLaughlin
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Expérience générale
Évaluation :
5
Your questions hit exactly what I would have said.
David Kuehl
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Expérience générale
Évaluation :
3
Helpful staff Clean unit So far so good
Privacy Request
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Premières impressions
Évaluation :
3
Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.
LORI OLSON
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Premières impressions
Évaluation :
4
So the reservation says refundable 6,95 fee, but then your held hostage to this review in order to get it back. Plus they don`t pro rate, these companies are getting worse everyday.
Privacy Request
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Premières impressions
Évaluation :
5
Very nice people.
Privacy Request
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Premières impressions
Évaluation :
2
We did not use this facility after looking at it.
Privacy Request
|
Premières impressions
Évaluation :
2
Facility hours inconvenient. Without any notice, the office is closed from 12 p.m. to 1 p.m.
Privacy Request
|
Premières impressions
Évaluation :
4
The facility appeared clean and check in was efficient.
Privacy Request
|
Premières impressions
Évaluation :
5
Very nice staff and easy to understand instructions of the rules.. highly recommend :
Privacy Request
|
Premières impressions
Évaluation :
3
No problems
Privacy Request
|
Premières impressions
Évaluation :
5
Staff was very helpful and polite. The space is adequate size, clean, and just as described.
Privacy Request
|
Premières impressions
Évaluation :
2
There were a few details it would have been nice to know about before we arrived, i.e. the lock requirements, entry/exit procedures and so forth.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.