Awesome customer service
Eddie G
Customer Reviews for North Loop Storage LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My drop-off location was changed multiple times by uhaul staff. They were helpful on the phone and I have no complaints with the people I talked with on the phone; I appreciate their communication to ensure I didn't show up at a location without room for a drop-off. However, it was frustrating to be regularly receiving text messages and phone calls for the entire day when I was trying to focus on the task for which I had rented the vehicle. Finally, when I did go to drop off my rental, the uhaul app was not working and I could not do a mobile drop off. Once again, the staff I called were responsive and we came up with an alternative plan but all these additional processes took much longer than originally anticipated.
Trevor BNice place and friendly people ⭐⭐⭐⭐⭐
amanda rI specifically requested to return the uhaul to the same location and was charged extra for doing so because of an employee error. After discussing with the employee I was told to call corporate and work it out myself.
Joseph CThe customer service representative who helped us was great. He went above and beyond to make sure we had everything we needed and was very accommodating. I would highly recommend this location.
Charles STruck was clean and ran well. Check in/out was smooth. Merci.
Justin CThe truck did not have AC. I put a half a tank, more gas than what the truck was supposed to have by accident. I went over 6 miles and y'all still charged me when I was at a loss I probably will not use U-Haul again and I use U-Haul for everything in the past.
Natasha SKeep up the great work.
MICHAEL RAnnabel the young lady that works there, made the whole experience perfect . Thanks
Miguel MYou need more employees. I was there at 2:45pm on a Friday and there was no one there, I waited 45 mins and then someone came. He said he was at lunch, which I can understand, but you must have someone there not just close up shop whenever one feels. After he came back, he wasn't aware or sure how to check in the truck as the drop off location was stated as another and I had to facilitate a call with the original location to help. I facilitated the conversation as tye customer and working with both got this done. I didn't realize that I pay for a Uhaul and work for Uhaul.
Jack RContinue with the excellent customer service. I had the best experience ever.
FLORENCE WThe A/C never cooled the cab. It was 90degrees for my full trip.
James WParking was difficulty.
Dean SThe unit would not start. No battery power. Zero. My request is for a "credit" on this invoice as I jump started the unit with my own cables.
earl hThe 2 business associates that assisted me at this location were AWESOME! The young lady Annabel and the young man Jose were super sweet and professional! Kindness counts people let's get with it! Thank you Annabel and Jose!
Veronica CExcellent service.
Fredrick BI Thank Annabelle For Making And Taking The Time To Make This Less Stressful For Me ... I Asked And She Answered With All Positive Yes... I Can Help... I'm Totally Greatful
Dianne OAmazing customer service from Annabelle!
Chris Htake the governor of the truck.
bobby jEverything went smoothly
Douglas EGreat job, easy to use!
Sarah EHad no issues with drop off or return. Everything was great.
Jodie ZThere is nothing to improve at this location. Excellent staff ⭐️⭐️⭐️⭐️⭐️ Annabel and Jose are friendly and I enjoyed walking into the office, feeling their positive energy! This location will be my "go to" place, if I ever need another u-haul vehicle.
Marie ASame as above
ramsey cbe more clear about fees
Jane LLocation is a storage facility so reasonable modern and clean. Staff was courteous and efficient in accepting the return, although there were issues with accessing the U-Haul app to quickly complete the return process.
Sue PCheck the car batteries voltage charge regularly. This should be routine maintenance. The battery died as soon as I got it home and wasted a whole day (because it was after closing hours) and had to wait until the next day to get the battery replaced.
Ian SI was satisfied with customer service and the staff was very nice. I also recommend using their storage too.
Blanton TVery helpful and very professional. Thank you!
Arnoldo SInclude the items you ask and get charged for. There was no dolly or pads
Ross MI got transferred to a location 35 min from my house when I signed a contract for a location 5 min from my house. The transfer was a day or two before my move, so I had zero time to adjust for my additional hour of travel time.
Mitchel HPlease check and refill tires on vehicle after it is returned.
Michael COn line check in process not clear
Colton GYour local service was great but your appo and your 800 number does NOT work at all.
LINDA MThe website needs an update to be more robust. But the facility and the equipment were top-notch. I had an excellent experience working with committed professionals--Anabel and Emmanuel.
RICHARD Hthe location was convenient, however using the software was awful...every single page timed out and when I tried to return it, it literally would make me do all of step 1 (take pictures, record mileage, record fuel, etc) hit next, it would time out and make me start over.
Heather POnce I finally got the truck and began loading it was filthy inside. I experienced the craziest situation trying to obtain a truck in the Houston area. I was switched 5 times and finally got one and it was dirty. Moving pads were hard to find and had to go to another location to get those.
Steven LThe mobile check in/out process is pretty frustrating. During the check out process, I wasn't able to use my phone number because it had been used with another email address. I had to use the chat to sort out how to proceed which was to use another number. During the check in process,I tried several times to upload a photo of the mileage and gas, but it never worked and there isn't a chat feature available for the check in. I had to wait until the location I rented from opened to be able to return the truck. I definitely have not enjoyed the mobile check in/out system the last two times I've rented from U-Haul.
Brian WI have been overcharged for this rental due to the truck not being checked in for two after it was returned. I have been advised numerous times the charges were in error and would be credited. Those credits have yet to be applied. I am requesting someone from Uhaul management contact me regarding this dispute. Merci.
BRENT WRentals parked in front of storage facility. Parking and maneuvering is tight. Man that checked me in just pointed to where the trailer was parked and said, "There it is." I lift the trailer onto my hitch, wire and chain it up, check lights, blinkers, etc. by myself. Trailer was not inspected as I drove off the lot. Always best to go to a full U-Haul operation as opposed to a storage facility doing U-haul rentals on the side.
Mark MThe truck was very old with high mileage. The AC turned off when going up hills. 10 MPG is terrible gas mileage. It was not good value for the money.
ANDREW NThe lady was very nice but their van was so dirty both inside and outside I carried a white mattress with it and it became so dirty. The front seat was also very dirty; beside that everything else was okay
ROSE SMore moving blankets available
Jeffrey LLocation did not have items that were reserved. Was not notified they were not available until arrival. When returning the equipment no one was at the store to check out the returned equipment. Truck was not cleaned and had trash from previous use.
Travis PThe gentlemen that assisted me in the pick up of the truck and accessories was very helpful.
Dave WThe vehicle I rented has a check engine light on. I was told the mechanics knew about it and it was ok to drive.
Bobby WMake sure the person dispatching trucks accurately checks everything and is sure they have the correct truck on the contract before sending someone on their way.
Jose M