Customer Reviews for North Parkway Mini Storage II LLC
(Concessionnaire U-Haul dans le voisinage)

459 évaluations

10132 Memorial Pkwy NW   Huntsville, AL 35810

(256) 858-3310

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 8h am à 3h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(256) 858-3310

10132 Memorial Pkwy NW
Huntsville, AL 35810

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 8h am à 3h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything was excellent so I have nothing say needs to be improved.

Judith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
3

The van I rented was disgustingly filthy. Animal hair all over the seats. A strong, musty odor that wouldn't go away. Trash and food crumbs all over the floor and seat of van. I was told there was nothing they could do and that the police had confiscated that van from a lady who had been using it for weeks. No cleanup from police impound lot to renting it out to customers? You ought to be ashamed of yourselves, UHaul.

Jonathan D. 
Évaluation :
5

Cheapest rental truck for the cheapest price.

JOEL M. 
Évaluation :
5

Everything was wonderful, I will do business with you again.

Montaya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priya P.  |  Expérience générale 
Évaluation :
5

Clean the inside of the trailers. Also, The office staff was great , but the method of payment was horrible. We should not have to use our personal phone to make payment. I want do this again.

SHANE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Employees were very helpful on accommodating a quick rental prior to a morning reservation. And as promised I returned the truck within two hours. I thank you guys for always been helpful with my moves. This is the second or third time I use the same location.

WALESKA M. 
Évaluation :
5

All 5 star!!!

John P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Went out of their way to assist and u would use them again if needed.

Robert P.  |  Expérience générale 
Évaluation :
5

I walked in there with a guide dog and people were always friendly and courteous

Pamela K.  |  Expérience générale 
Évaluation :
5

1st time for using U Haul .maybe if I use again I can see what to improve on.

ROSIE P. 
Évaluation :
4

Note: This particular location N. Memorial Parkway was great. BUT, University Dr. near Putman was pure de garbage!!! They made me and several more people reservations and got there to pick up the truck and they didn't have no trucks!!! Ã-#@$/%^&^^^<^%^&

ARETHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA G. 
Évaluation :
5

My experience with you guys was great. I will definitely be back and I will recommend you to anyone looking for a storage unit.

Investable P.  |  Expérience générale 
Évaluation :
5

Excellent facility. Staff very professional and friendly. They are knowledgeable about their profession. I would use this facility again and recommend it.

Brenda G.  |  Expérience générale 
Évaluation :
5

Zach made the process easy.

SABRINA H. 
Évaluation :
5

The location and employees were awesome!!!! I did 24/7 pickup and it was AWFUL!!!! I couldn't pick up the truck using the app, i was on hold for an hour in the parking lot and still never got thru! I had to go home and go live chat on the website to fix app problem. It took me over 2 hours to ppick up this truck and 3 trips to the location. I FINALLY GOT TRUCK AFTER 11P. IMPROVE YOUR CUSTOMER SERVICE!!! THIS WAS RIDICULOUS TO HAVE TO GO THRU JUST TO PICK UP THIS TRUCK!!

Shari K. 
Évaluation :
5

Great!!!! Always will pick them first.

Alexandra D.  |  Expérience générale 
Évaluation :
5

The staff was always courteous. They always let us know when they would not be available. I had been a customer since 2006. The reason for leaving is I had things in storage the were outdated/no longer needed. Other things I had forgot I had and can now use.

HELEN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charleen A.  |  Expérience générale 
Évaluation :
5

Super friendly. Big smiles. I would gladly do business with them again.

Andy W. 
Évaluation :
5

Still disappointed here too. My original drop off location was at rocketcity storage (which happens to be where I unloaded to a storage I'm renting there), but when I got there, they could not find my contract and were not willing to take it. They said it might cost me money to change the drop location. Ended up bringing it to the location listed above and they were great.

DAVID M. 
Évaluation :
5

Dave and Lee Ann were professional, wonderful and kind people to deal with. The locker originally was rented by my deceased older brother. The transfer to my name was done easily as I had the proper documents. The cleanout was also an easy process. Nice staff and facility!

Robert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qushaylon B.  |  Expérience générale 
Évaluation :
5

We Love these guys !!!!

WILLIAM H. 
Évaluation :
5

The employees are always so nice

CHONDRA M. 
Évaluation :
5

Great staff. Great experience. I would absolutely rent here again.

Maureen B.  |  Expérience générale 
Évaluation :
5

Thank you!!

Priscilla C.  |  Expérience générale 
Évaluation :
5

Good Experience

Roger M. 
Évaluation :
5

Nothing! Keep up the awesome work!!

NATALIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Q. 
Évaluation :
4

Service was excellent! Our only concern is that my husband's driver's license would not scan, nor upload online and the female rep offered to scan his driver's license using her cellphone and upload it. This method raises many security concerns for us and we want confirmation that his information is deleted from her phone. We are not questioning her integrity but want to protect ourselves. Merci.

Shenita S. 
Évaluation :
3

Improve.. nothing really maybe free hot chocolate 😁. No complaints whatsoever!!

Jacqueline H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

The truck was disgusting. And the roof leaked into the cab right onto the driver. I can't believe I had to pay for this rental after this horrible experience.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YunSun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Nothing !

Alfreda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selenia P. 
Évaluation :
5

Zach and the other young lady didn't get her name but they both made the rest of my day effortless!!!!!! these guys are good at what they do!!!!! got me in and out so that I could get my daughter to school in timely manner!!!!! Thank you!!!!!!!

Tonya C. 
Évaluation :
5

Thank heavens for this location because the online procedure was going terrible, the owner of this location went online and sorted everything out in less than 10 minutes and was very amenable, definitely use him again and not online!

debra P. 
Évaluation :
5

Not one thing! LeeAnn was amazing and you guys should give her a raise! I can't say enough about her level of customer service expertise.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Continue to the amazing job that you guys are doing. Customer service was awesome. They explained things and made sure you understood it.

Frances L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curston D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherwonda E. 
Évaluation :
2

The staff was personable and professional, but the cell phone reception at that location is very weak, which makes it very difficult to complete online transactions.

DANNY D. 
Évaluation :
5

I have used this location several times now and I will keep going back to it for my rental needs. The staff is always pleasant and very knowledgeable. They always have a good supply of equipment to rent , items to purchase or rental spaces available.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawson O. 
Évaluation :
5

Customer service at this location was a great experience and very detailed oriented and a very clean facility

Renae G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Gooooooood!!!!!

Justin M. 
Évaluation :
3

the APP is difficult to use and to understand, there are too many things on each screen, and many time the 'continue' button must be scrolled down to know it's even there, or is not there all together... the App is not intuitive, and should not be as hard to understand as you are standing outside in the weather and noise and disruptions while trying to understand what is asking of you.

william T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arletta C. 
Évaluation :
5

Very friendly staff.. very professional

CASSANDRA S. 
Évaluation :
5

The U-Haul app seemed clumsy and time consuming to use.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
4

The truck and staff were great. The online process is a mess. It took 30 minutes once we arrived to get our truck. The verification process required phone calls. The extra information requested could have been sent at the time of booking instead of sending it once we arrived on site. Not sure if I'll use the mobile system again.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Excellent customer service experience

Keith L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brannion H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandace A. 
Évaluation :
5

Excellent service à la clientèle

Robert S. 
Évaluation :
3

The code on the lock that was given on the app did not end up matching the lock that was on the lockbox. I had to call customer service who walked me through several codes before it worked. Felt like it wasted my time some and some stress as I had people waiting on me but the vehicle itself worked fine. All in all it wasn't a bad experience but just a little more to the process than I was expecting.

Camilla J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
2

Hitch mount on the Utility trailer was broken, which made it very hard to attach and detach. Trailer had debris inside from previous renters. Will be using a different location in the future for the following personal data security reason, Personnel were using personal devices to collect drivers licenses for the rental.

Mathew R. 
Évaluation :
5

Rien

Corey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne A. 
Évaluation :
5

Great experience

Shella G. 
Évaluation :
5

This is by far the BEST U-Haul location I have ever visited and did business with!!!!!

Aretha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy B. 
Évaluation :
5

Absolutely nothing! Keep up the excellent work!!

Natalie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mickey S. 
Évaluation :
2

I had to drive to a location different than the one on my contract which was 8 miles farther. I had to hookup all equipment with no help guiding my car onto the tow dolly. The tires were nearly slick and I got stuck which cost 125 $and guess what? The 120 $insurance didn't cover it. Really great experience.

TERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky B. 
Évaluation :
4

Wish they would have told me about the online check-in. Great otherwise.

Eileen B. 
Évaluation :
5

It was not my drop off location but they took it any way

perry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry J. 
Évaluation :
5

Excellent service à la clientèle

Harry H. 
Évaluation :
5

I debated whether to put this on the "check-in" as the truck runs fine. BUT - it may need new struts. That was one of the LONGEST six hour drives I've ever done because of the significant "bouncing" action! Again, certainly it is not a critical issue but something to look at for sure.

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill G. 
Évaluation :
5

Very good customer service and very efficient.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Excellent customer service

Zak B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon W. 
Évaluation :
1

We got a 26” trucks and a car tow dolly that we'd been told would be fine to use on the dolly. Once picking up equipment and trying to load the car on the dolly, we realized the car wouldn't load correctly. I tried calling and waited for a long time, the location was closed at this point so my husband brought the dolly back immediately because we couldn't use it. The lady on the phone with U-Haul said she give me the refund for the tow dolly and the insurance we paid for it. She said I should get it within 3-5 business days but 7 days later and no refund still. I'll be contacting the person she said was the regional manager next

Joseph R. 
Évaluation :
5

Excellent customer service..

Carl M. 
Évaluation :
1

The uhaul truck was not on full tank when we picked it up and the gas hand never moved while using truck. I payed 20 dollars in gas before returning truck and they wanted the receipt which my husband no longer had when picking up remainder of deposit the next day. Did not get my deposit back and had to pay an extra 2 dollars. Very unacceptable ??

angela G. 
Évaluation :
3

The truck was nasty and covered in red clay on the inside and out. There was trash in the floor and box. The ashtray was full of ashes. The whole center console was sticky and the whole cab reeked of cigarette smoke. I had to drive the truck the whole time with the window down.

James B. 
Évaluation :
5

Nothing at this time.

Gwendolyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA J. 
Évaluation :
5

Everything went well with the drop off.

Kenneth I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

majin C. 
Évaluation :
5

The folks there are very nice the unit was clean!

ANDREW G.  |  Premières impressions 
Évaluation :
5

Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.

Patricia M.  |  Premières impressions 
Évaluation :
5

Great facility.

ANGELA L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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