Avoid Springdale location and use them
Laura S.
Customer Reviews for North Salem Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Drop off location was wrong. Web site gave an address when ordering, return address on contract was different, got to Lincoln to drop off and location was a vacant building. There was a uhaul place less than a block away. We dropped there. Was not right location but the guy where we dropped never even asked. Then phones calls and where is my trailer issues.
Steve M.Friendly staff and convenient location
Thomas M.Great service! All went as planned.
Scott M.Very helpful and the process was easy! Je les recommande fortement.
Wittney J.Great professional service!!
Cynthia B.Uhaul online self return is not working
Xinde Z.Buenas atenciones al cliente me sentà como en casa
EDISON E.I dropped the trailer off at the location stated on my email from your company and I was charged for dropping it off at the wrong location. I showed the email to your employee and he said he would fix it. FIX IT must mean charge the customer for Uhauls mistake
Henry C.I rented the truck for 24 hours and I thought I had put pick up time for 10 AM so I showed up at 10 AM but I actually had put 12 PM as the pick up time. I asked the clerk if that was OK and he said yes so I went ahead with the rental but because of paperwork and the fact that I had a storage unit rented and I had to wait for the Clerk to unlock my storage unit because it was my first time to open it I actually didn't pick up the truck actually get in it and drive it until after 11. I brought the truck back the next day at 11:13 AM and turned in the keys. I got the bill and it showed that I owed for two days of rental which surprised me. Had I known it was gonna charge me 24 hours for a 52 minute late drop off which wasn't really late considering I didn't actually get in the truck and drive it off until 11 something the day before I would've kept the truck for 23 hours and eight minutes longer. I don't think you should charge someone for 24 hours of rental if they're only late an hour or less. It should be a late fee or a partial rental or something instead of the full days rental extra.
Deidre T.Paul was exceptionally helpful and personable. Will gladly return next time I need to rent.
Ben J.Keep doing what you are all ready doing.
John W.Outstanding service.
Michelle G.The person working was short and annoyed by work. The truck had a check engine light come on.
JOSIAH H.A+ customer service and equipment.
Candice H.Very easy pick up service. U Haul rep was excellent in helping me get trailer hooked up and checked all lights.
ray M.The person helping me hook up the trailer did not connect the hitch to ball. It was not discovered until I arrived at another location to use the trailer. The gentlemen acknowledged it was his mistake but did not apologize for what could have been a very serious accident. He was also less than friendly or welcoming.
Cira A.Someone who loves uhaul I was definitely disappointed this time. I returned the truck because it was just issue prone as well as out of gas when I picked it up. I felt guilty for renting if. Maybe I'll start using Penske I don't know
clayton F.nothing everything was great
RICHARD C.As usual the U Haul experience was excellent . The web site checkin and out was a little buggy, but eventually did work. Merci encore!
Todd K.while there was not trash, I expected the cabin of the truck to be wiped but it was not. the cub holder was nasty per my standards. had to borrow wipes of at u-hall location office to clean it myself before I could drive it.
mustapha E.Only problem we had was the truck I reserved wasn't available. We drove 200 miles to get that truck and it wasn't available. The 10ft ended up working but it was very frustrating. We had to go to three different locations to get everything. N Salem location was great and helpful, it's the overall U-Haul customer service we have a problem with. If you reserve a truck it should stay reserved.
Mark C.Everyone at each location was super helpful! I like how you've gone digital.
James F.Mr. Paul was very helpful. He hooked up the trailer for me and made sure everything was good to go.
Paul H.Great Customer Service. Very Friendly and Helpful. I will recommend them to all of my friends and family!
ashley H.Paul was very helpful and knew his business.
joshua C.Discounts for return customers. Thank you.
CAROLYN J.Although I understand we arrived right at opening, customer service needs to improve. Gentleman was terse and lacked providing instructions on what to do.
Paula T.Paul is awesome!!!!!!!
Kirk F.Roach's all over the bed of the truck and crawling out of where ramp pulled out. When I called they would refund money if we brought truck back. We had to get bug spray and deal with the roach's to make the move happen. It was horrible.
david H.I only have the trailer for about an hour I should have been charged for the full day
charles D.Good experience.
Carl M.The gentleman that served me was very pleasant and professional. I was in and out in record time. The truck had a full fuel tank which made it very easy to return.
REINHARD W.Get you house in order
Evan L.Nothing they were very nice to me and very helpful. :-)
don G.Your 24/7 share program (corporate) was the worst online/phone experience I've ever had. Wrong truck, only half the equipment I ordered, terrible phone support, photos don't work on iPhone X - and all after several 15 minutes+ wait times. You need to get your shit together, really.
Stephen P.