Le client n'a pas laissé de commentaire.
Sally C.
Customer Reviews for North Shore Auto Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience. Nice people taking care of what I needed.
Debra S.The roadside assistance was well handled.
Marty D.Outstanding people, kind, friendly, helpful. Merci.
rob V.Super nice people, great service!
Timothy O.If Uhaul would actually tailor business towards the customer it would benefit all parties. Well, maybe not because Uhaul has the market cornered with no other options for anyone who needs to rent, at least in Michigan. Hey Uhaul, if you provided equipment to places like this one in Cheboygan they'd actually do better business for them and you. But you corporate assholes are sending it all to California…. liberals……you are the REAL problem in my country. If there was another option than Uhaul I would definitely choose it. Hmmmm sounds like a business opportunity.
STEPHEN B.Nothing. Doug went the extra mile(s)- literally. He found a trailer I needed to complete my move. 2n2n2nd time I've worked with Doug & it was great both times.
david M.Personnel was upbeat and personal.
Ann R.Everything was great. No problem with pick up or drop off. People were great we worked with.
Deborah Y.Rien
Richard H.No real space to return the rental after hours. Tight space. Had to put trailer in one spot and truck in another spot. Not impressed with Uhaul in general, took 3 attempts to secure equipment that we needed. Wasted gas to go to locations day before to get them to be told they werent available or had to change locations. Was charged for mileage ahead of time that was not aware of.
Kandi W.The owner was very helpful.
Barbara B.Always a great experience dealing with Doug and his team at this location. Outstanding people and business!
Michael G.Improve website and app experience. It is so glitchy and frustrating and kept timing out when I was trying to pick up the truck. This is not the fault of North shore Auto at all. It was all uhaul issues and it was incredibly frustrating. Doug at north shore was kind enough to come in early to help us get the truck because the mobile pick up was a total fail.
Maxwell M.Doug is fantastic. I've rented from him twice and each time he went above and beyond to provide excellent service!
JoAnn S.Good location: But to be closed on a Saturday afternoon is questionable.
Susan P.Amical
Doug B.Easy drop off
Randallryan R.Keep up the good work
Tyler S.They are very courteous and go out of their way to be accommodating.
Terry W.Corporate customer service is a dismal disaster. 45 minute expected wait time on the phone, live chat personal didn't know how, were unwilling, or didn't have any authority to solve problems. They said I'll be right back and while waiting the chat timed out and ended, or they just cut me off. Three phone calls, four attempts at chat and five hours later I gave up. Local dealers are first rate. Equipment is excellent. Customer service is non existent.
Craig L.Took me awhile to find the bar code to scan for after hours return. Wasn't near the key box.
Tia L.Doug did a great job.
MARK GREGORY J.I paid over 150 was told id get a refund because i didnt use some of the equipment. I filled the gas tank before i dropped it off and you charged another 80 dollars..ill necer use thos company again
AMY M.The man who helped us was very nice and helpful at this cheyboygan location.
RAYMOND K E.Very friendly and is considerate of your time. I was happy to do business with him. Merci
DAWNE RENEE C.The pick-up location provided above and beyond superior service they were GREAT. Rich & Marge
MARGARET ANN L.Doug does a great job! Above and beyond.
Mark T.None, other than making the local small truck more available
Franklin R.The owner was friendly, accommodating, and professional 🙂
THERA CUP G.I would suggest having the vehicle full of fuel for the customer when they pick it up. Then there would be no guessing as to how much fuel was used. Only common sense to me..
Pat M.The gentleman who was there was incredibly kind and very very helpful. Would definitely recommend!!
Michelle H.N/a
Peter R.Pick up was super easy. The man came out and helped us hook the trailer to my truck and advised that I needed an adapter for the lights. He gave me directions to the nearest place to get one. Super nice guy and a great rental experience all around.
Tina R.We dropped off the U-Haul and used the convenient drop box.
Pam H.Rear seal on trailer leaked and new furniture got soaked.
Thomas M.Great place very friendly people
Russell N.This has nothing to do with the rental pickup location....just wanted to say that the 15' truck was very easy to drive. Only drawback was the extraordinary amount of heat in the area of the gas pedal. My husband and I took turns driving and both were very uncomfortable. It was if the engine was right inside the cab. Actually thought we would have burns on our feet from the heat. Perhaps shrouding that area with a heat shield would help. If NASA can protect the shuttle upon reentry to earth's atmosphere, perhaps an adjustment can be made to the truck. Merci.
christine W.Nothing to improve. The folks at this location couldn't have been nicer or more accommodating.
David C.Website check- in not intuitive.
RODNEY EDWARD S.Very good to work with.
Gerald B.