The agent who helped us was excellent. She was friendly, helpful, and a credit to your company.Ernest W.
Customer Reviews for North State U Store and Lock
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jackson, MS 39206
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 1h pm / 1h30 pm à 4h30 pm
- Samedi :
9h30 am à 12h30 pm
- Dimanche :
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Capathus H.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Sandra H.
Le client n'a pas laissé de commentaire.Annie T.
I encountered two of your team members. Both were personable and professional. Given today's customer service, they were a breath of fresh air.Angela B.
Great serviceRoy C.
Road's closed because of a broken bridgeGEOFFREY J.
Best place to store your belongings I've went there twice both times were great and the staff is amazing especially the lady that's there during the day didn't get her name but kudos 👏Velma R. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER G. | Expérience générale
Le client n'a pas laissé de commentaire.kenya G.
Le client n'a pas laissé de commentaire.Britney C.
Professionally courteousJIMMIE V.
We rented a 15' truck with appliance, utility and furniture dolly as well as 12 furniture pads. When we picked up the truck, there were no dollies or pads. We called customer service the same night and were told to go to the location where we picked up the truck for a refund. They refused. When I received the final bill on returning the truck, I checked an option on the final bill that I disputed the charges. The response to this was I would be contacted by customer service within 24 hours. We have yet to hear anything a month later and our credit card was charged the full charge despite not receiving the dollies and pads. I will never use UHaul again.Bobby G.
Everyone was very polite and extremely helpful! I only wish each uhaul facility was as NICE and KIND as these people.RENEE F.
Customer service was very unprofessional. I am asking for a full refund of service. The uhaul rented was not even the size I ordered online. Due to COVID guidelines it was hideous service of equipment and smell.Tausa W.
Give them the size truck they ordered or CALL and give them an option to accept alternative. I was not prepared to drive a 26' truck 300 miles. It was huge, more took more gas. I even got online and booked another reservation for the 20' truck I originally ordered. Luckily we were able to get in touch with the location only for them to tell us they really didn't have any trucks available. I ordered and paid for 12 pads which were not in the truck. Days before i arrived i can the 1-800 number trying to change the driver and was told they could not help me. I rate my entire experience as poor.Sarah C.
I reserved a 10-foot truck for 2 days from 25 September 9 am to 27 September 9 am. I clearly asked the lady at the counter what if I returned within 24 hours. She said I will get back my one-day money. I also asked if I need to do anything online like a checkout. she said no, just drop the keys in dropbox. When I got my bill on September 27, I see I am charged for 2 days although I returned the truck on Sunday in 24 hours. I even called U Haul customer care and waited in call for 17 minutes, no response was received. I am not happy with this.Malikarjunrao G.
Stay open and customer will love there , beautiful personality of employees., they are nice and kind .. .JOHNNY M.
Le client n'a pas laissé de commentaire.GREG T.
Le client n'a pas laissé de commentaire.JEREMY R.
Afternoon I signed the contract I went home picked up my husband to drive the truck. We already had the key therefore we drove away to our destination only to find a lock had been put on the truck. We had to drive all the way back to the uhaul office and he cursed me out saying he didn't put the lock on the truck. But he used a combination and took the lock off! The cost me extra gas, miles and being disrespected. I'm 62 years old & I didn't deserve that! He told me if I didn't like it call u haul. The worst experience I ever had.Bonnie S.
Awesome service!!!!Melanie S.
Le client n'a pas laissé de commentaire.KRONNETRA H.
Customer Service Representative was not only rude, when the rental needed to be extended but was ridiculous in the phone calls and comments. Claudia, when she spoke with our representative who told her we would need to keep the rental, it had become more than we expected said WOW.........you would have never gotten that rental if we had known you were going to keep it. We had no idea we would need it more than we what we expected and to have someone badger and be rude makes one not want to go back.Stacie C.
Le client n'a pas laissé de commentaire.Lindsay H.
Le client n'a pas laissé de commentaire.LAMAR G.
BAD NEIGHBORHOOD! BAD PART OF TOWNSteve B.
Le client n'a pas laissé de commentaire.Christen S.
Le client n'a pas laissé de commentaire.Chris G.
We had a great experience. The right size Uhaul we requested was there. The contact person was very helpful and professional through the whole process. We will use this location again.Mike T.
Le client n'a pas laissé de commentaire.DUANELARUE B.
Great customer service from Ms.Moore.Roger J.
Very helpful when I needed to pick up the uhaul earlier. Great customer service!Lisa F.
The truck was the right size and a low priceThelma Lee M.
Le client n'a pas laissé de commentaire.DAVID S.
Friendly and helpful.edward B.
Good attitudes with kind friendly customerservice!!FREDERICK C.
Slow response time, and i was charged twice even after reaching out i got no help terrible customer serviceNicole G.
Le client n'a pas laissé de commentaire.BRENDA H.
Excellent!! Thank you guys!JAMES C.
Le client n'a pas laissé de commentaire.lyquitta W.
Nothing. It's always a pleasure visiting this location. Awesome Customer Service.. They're always willing to help their...Chicana N.
Le client n'a pas laissé de commentaire.Shannon M.
Le client n'a pas laissé de commentaire.Bert W.
The radiator was leaking. The man who came out through roadside assistance said he only changed flats. However the radiator was clamped together with several clamps and he tightened them and no more leaks. What a scary way to fix things!GERALD H.
Le client n'a pas laissé de commentaire.Mari O.
Le client n'a pas laissé de commentaire.Ronald K.
Everything was so nice & clean & my associate was so polite and helpful and she was not rude I love u all customer service!!tina O.
Can't really say my visit was more than satisfiedMichael H.
All was great for me .ms crystal was so nice and explained all good l really like her attitudeJacqueline C.
Le client n'a pas laissé de commentaire.SONDRA G.
pick up procedure prior to opening is very cumbersome, locks are poorly made, and due to weather was frozen shutRandy C.
The lady in the front counter was amazing !!!! Super friendly and professional!!!Alexander V.
Nothing, a top notch organization!RIchard O.
When you except a reservation for a truck at a local location and fail to honor the request, by not having the truck available. Do not send them 30 minutes away to a very bad area of a major city to pick-up a truck. Have some one bring that truck to your location so you can honor the excepted reservation. I was informed of the change on Saturday morning with a couple of hour window to pick up the truck because the pick-up location changed and the new location would be closed at 12:00 AM. This caused a great deal of logistical support and changes in my planed move. Not also to mention additional cost for fuel. Not very happy at all. The next time I have to rent a truck, I will look at other options first.John G.
Le client n'a pas laissé de commentaire.Demetrius B.
I did not get the ladies name at the front desk but my gosh was she friendly and helpful. She was very patient and overall kind. Do not let the location deter you from renting. This was the best Uhaul experience I have ever had. Thanks again.Miranda C.
Crystal was awesome. Very pleasant and very informative!Linda H.
There was broken glass in the trailer I rented. I suggest someone walk in and examine the corners. Luckily I saw it before we started moving stuff In and was able to clean it up.Sophia T.
Le client n'a pas laissé de commentaire.Selwyn A.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Varnika S.
The employee was extremely friendly and the location was clean. The problem that i had was that i rented a 26 foot truck at a location 2 miles from my house. I was called a day before my rental letting me know that my truck would be at a facility 30 miles from my house. I ended up with a 20 foot truck picking up at a location 15 miles from my house. I was only moving 5 miles. This cost me more trips with a smaller truck and more miles. It was more disappointing when i drove by the original facility that I rented from at 9:00 am to see the truck that i initially reserved and was told was not going to be available until 2:00. The truck sat there all day as i drove by it several times. I also had to pay 10,00 $ extra dollars to rent an appliance doily from Home Depot. I would like a call from customer service at 601-842-8198.Kevin A.
Thank you Thank you Thank you !!! We were in a crunch to be out of our house before our closing and couldn't have done it with out you !! We look forward to renting from you again when our house is finished being built !!ROGER O.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Dorian G.
Le client n'a pas laissé de commentaire.Ebony B.
Super place!Robert A.
Crystal was super! Use me as a referenceRobert A.
Customer service was outstanding. Crystal was most helpful as well as professional and a pleasing personality. The gentleman who hooked up the trailer was as professional and helpful as Crystal.Bruce D.
Everything was great and I see no need for improvementscharles E.
Making the appointment to pick up the trailer was fast and easy. The equipment was clean, in great working condition, and ready to go when we arrived. I would definitely rent from them again and recommend them whenI know someone needs to rent.Dawn W.
I have rented multiple times from Uhaul and really liked the door style of the one I rented this past weekend! It opened up instead of rolling up. Thanks for making it easy to pick and return!!Debra T.
Your representative was very helpful. She made the experience so rewarding!Steven F.
Just the pricing of the miles.. I returned the truck at 6:30pm before 7:00pm I pick up the truck at 4:00pm...The radio needs to be fixed in the truck... Price is a little high in miles!!Tamela Y.
Le client n'a pas laissé de commentaire.Ronald M.
A very pleasant experience â˜ºSteven F.
Le client n'a pas laissé de commentaire.Chicana N.
Le client n'a pas laissé de commentaire.VL G.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.George F.
Truck needs a little work very little powerOscar T.
Very nice customer service rep and very helpful both times I've done business at this location.Samuel W.
Le client n'a pas laissé de commentaire.Samuel W.
The check back in process was more involved than I was expecting (the online part), but the gentleman that helped us in Jackson was super friendly and efficient so we were out of there in no time.Jeff H.
You can improve your national customer service and online check in service. I have not had a worse experience with customer service in my life. It was advised that i check in online to avoid crowds and save time. Your credit card service proceeded to charge my debit card 4 times and I still had to pay again when picking up the uhaul the next day. Nothing can be credited until the charges go through. I would imagine it will be even longer to receive a credit in order for you to hold my 1 049,00 $ and collect a little interest. Seems like a scam to me. Receiving any kind of information about my credit took 5 different transfers through the customer service system. Terrible! Will not ever use again.Steven F.
Truck had a bad smellAlexandria J.
Le client n'a pas laissé de commentaire.TAKAELA J.
Very polite and helpfulThelma W.
Everything was find and customer service was awesome ??Sonya B.
Delivered after hours.Ronnie H.
I didn't get their names, but the guy and the lady that helped me was very nice and professional. They knew exactly what they were doing and I didn't have to weigh long at all. Great job. I am really pleased with my experience.Latoya L.
Le client n'a pas laissé de commentaire.MARVEL T.
Le client n'a pas laissé de commentaire.Tamakia G.
Le client n'a pas laissé de commentaire.EBONY W.
Lady working there was super nice and made sure I was on the road safelyBob D.
Very efficient and professional.Robin S.
I really appreciated this location providing my with the best in rental experience for my transportation and I will definitely used their service for my next rental needs.Arthur W.
The representative at this location was absolutely amazingAlma H.
Le client n'a pas laissé de commentaire.robert G.