When you except a reservation for a truck at a local location and fail to honor the request, by not having the truck available. Do not send them 30 minutes away to a very bad area of a major city to pick-up a truck. Have some one bring that truck to your location so you can honor the excepted reservation. I was informed of the change on Saturday morning with a couple of hour window to pick up the truck because the pick-up location changed and the new location would be closed at 12:00 AM. This caused a great deal of logistical support and changes in my planed move. Not also to mention additional cost for fuel. Not very happy at all. The next time I have to rent a truck, I will look at other options first.John G.
North State U Store and Lock
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Demetrius B.
I did not get the ladies name at the front desk but my gosh was she friendly and helpful. She was very patient and overall kind. Do not let the location deter you from renting. This was the best Uhaul experience I have ever had. Thanks again.Miranda C.
Crystal was awesome. Very pleasant and very informative!Linda H.
There was broken glass in the trailer I rented. I suggest someone walk in and examine the corners. Luckily I saw it before we started moving stuff In and was able to clean it up.Sophia T.
Le client n'a pas laissé de commentaire.Selwyn A.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Jeremy G. | Expérience générale
Le client n'a pas laissé de commentaire.Varnika S.
The employee was extremely friendly and the location was clean. The problem that i had was that i rented a 26 foot truck at a location 2 miles from my house. I was called a day before my rental letting me know that my truck would be at a facility 30 miles from my house. I ended up with a 20 foot truck picking up at a location 15 miles from my house. I was only moving 5 miles. This cost me more trips with a smaller truck and more miles. It was more disappointing when i drove by the original facility that I rented from at 9:00 am to see the truck that i initially reserved and was told was not going to be available until 2:00. The truck sat there all day as i drove by it several times. I also had to pay 10,00 $ extra dollars to rent an appliance doily from Home Depot. I would like a call from customer service at 601-842-8198.Kevin A.
Thank you Thank you Thank you !!! We were in a crunch to be out of our house before our closing and couldn't have done it with out you !! We look forward to renting from you again when our house is finished being built !!ROGER O.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Dorian G.
Le client n'a pas laissé de commentaire.Ebony B.
Super place!Robert A.
Crystal was super! Use me as a referenceRobert A.
Customer service was outstanding. Crystal was most helpful as well as professional and a pleasing personality. The gentleman who hooked up the trailer was as professional and helpful as Crystal.Bruce D.
Everything was great and I see no need for improvementscharles E.
Making the appointment to pick up the trailer was fast and easy. The equipment was clean, in great working condition, and ready to go when we arrived. I would definitely rent from them again and recommend them whenI know someone needs to rent.Dawn W.
I have rented multiple times from Uhaul and really liked the door style of the one I rented this past weekend! It opened up instead of rolling up. Thanks for making it easy to pick and return!!Debra T.
Your representative was very helpful. She made the experience so rewarding!Steven F.
Just the pricing of the miles.. I returned the truck at 6:30pm before 7:00pm I pick up the truck at 4:00pm...The radio needs to be fixed in the truck... Price is a little high in miles!!Tamela Y.
Le client n'a pas laissé de commentaire.Ronald M.
A very pleasant experience â˜ºSteven F.
Le client n'a pas laissé de commentaire.Chicana N.
Le client n'a pas laissé de commentaire.VL G.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.George F.
Truck needs a little work very little powerOscar T.
Very nice customer service rep and very helpful both times I've done business at this location.Samuel W.
Le client n'a pas laissé de commentaire.Samuel W.
The check back in process was more involved than I was expecting (the online part), but the gentleman that helped us in Jackson was super friendly and efficient so we were out of there in no time.Jeff H.
You can improve your national customer service and online check in service. I have not had a worse experience with customer service in my life. It was advised that i check in online to avoid crowds and save time. Your credit card service proceeded to charge my debit card 4 times and I still had to pay again when picking up the uhaul the next day. Nothing can be credited until the charges go through. I would imagine it will be even longer to receive a credit in order for you to hold my 1 049,00 $ and collect a little interest. Seems like a scam to me. Receiving any kind of information about my credit took 5 different transfers through the customer service system. Terrible! Will not ever use again.Steven F.
Truck had a bad smellAlexandria J.
Le client n'a pas laissé de commentaire.TAKAELA J.
Very polite and helpfulThelma W.
Everything was find and customer service was awesome ??Sonya B.
Delivered after hours.Ronnie H.
I didn't get their names, but the guy and the lady that helped me was very nice and professional. They knew exactly what they were doing and I didn't have to weigh long at all. Great job. I am really pleased with my experience.Latoya L.
Le client n'a pas laissé de commentaire.MARVEL T.
Le client n'a pas laissé de commentaire.Tamakia G.
Le client n'a pas laissé de commentaire.EBONY W.
Lady working there was super nice and made sure I was on the road safelyBob D.
Very efficient and professional.Robin S.
I really appreciated this location providing my with the best in rental experience for my transportation and I will definitely used their service for my next rental needs.Arthur W.
The representative at this location was absolutely amazingAlma H.
Le client n'a pas laissé de commentaire.robert G.
Le client n'a pas laissé de commentaire.Joe C.
Le client n'a pas laissé de commentaire.IMONIA D.
Le client n'a pas laissé de commentaire.Natalie C.
Le client n'a pas laissé de commentaire.Latotsha E.
Make sure your vehicles are cleaned out before customers arrive for reservation.emmanuel H.
Le client n'a pas laissé de commentaire.Mary B.
Le client n'a pas laissé de commentaire.Wayne A W.
Right brake light went out mid trip.Sylvia B.
Le client n'a pas laissé de commentaire.Greg B.
They took very good care of me.james C.
Everything was wonderful keep up the good workJeremy H.
Le client n'a pas laissé de commentaire.GERREN L.
Everything is always clean and in great condition at this location! Crystal is helpful and gives great customer service!TESHIA S.
Le client n'a pas laissé de commentaire.Doug H.
Crystal was efficient, courteous and an all around joy.Joy B.
Le client n'a pas laissé de commentaire.CHERYL B.
Lady was excellent to work with!ADARRYLL D.
everything was goodSylvester M.
Ensure that this location has individuals on site who are able to assist with the Auto Tow. The individual was able to attach the tow to the UHaul truck; however, when we asked to help us place the car on, he did not know what to do and ended up sending us down the street to another site to get it placed on.Obie M.
Very helpful and friendly people at this locationJohn G.
As good as the equipment was (excellent by the way), the location was not where I made the reservation. But overall, great experience and the in-person customer service was supurb. The website was above average and made changing my reservation easy and hassle free until the site went down the day of pickup. Would definitely use again.david S.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.Lashonda K.
Le client n'a pas laissé de commentaire.Elizabeth G.
Le client n'a pas laissé de commentaire.Carolyn J.
Le client n'a pas laissé de commentaire.Marquisia H.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.LAMARCUS L.
Very friendlyCaroline L.
Le client n'a pas laissé de commentaire.Steven M.
We were given a trailer with a flat tire. They put air in it, but it was flat the next morning. We had to get it replaced. YOU SHOULD NOT RENT TRAILERS WITH FLAT TIRES! It could have busted on the trip, causing a wreck/damage/ etc. This is insanely unacceptable.Landrie E.
Nothing just keep up the good work ! I'mTiera B.
Le client n'a pas laissé de commentaire.Erick M.
Nice and personal service.denise L.
Le client n'a pas laissé de commentaire.Susan P.
The interior of the truck was not cleaned. The drink trays had what appeared to be ashes and it needed a general cleaning with a vacuum. Since it was convenient as I was passing by, I used it for a few hours and returned it.ROSEMARY L.
Le client n'a pas laissé de commentaire.THEANDREA B.
I felt like they took care of us. Thank you very much.Bruce P.
Le client n'a pas laissé de commentaire.MICHELLE M.
Le client n'a pas laissé de commentaire.Yaffa W.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Kawanda D.
Le client n'a pas laissé de commentaire.Nanette G.
Le client n'a pas laissé de commentaire.ANTON T.
Le client n'a pas laissé de commentaire.Jacelyn W.
Le client n'a pas laissé de commentaire.Marcus H.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Earl W.
Le client n'a pas laissé de commentaire.priscilla K.
Le client n'a pas laissé de commentaire.Walter K.
Le client n'a pas laissé de commentaire.Sean F.
Le client n'a pas laissé de commentaire.Tina J.
I was charged for gas but I put the amount of gas that was in the truck when I checked it out. I was also charged a credit card chargericky R.