I highly recommend renting a uhual from this location! Outstanding service and the staff was very helpful!!
Rebecca Best
Customer Reviews for North Texas Sticker Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My original location made for my reservation was changed. The Uhaul mobile app was not working at time of pick up so I had to wait inside the facility for someone to help me
Mark LindblomThe people l dealt with at this facility were knowledgeable, kind and helpful. I place a great deal of valve in customer service because it is SO rare nowadays.
ANGELA SHOFNERExcellent customer service. Very easy drop off.
Joseph CanfieldStaff was very nice. Can was clean. Key drop box did not have a big enough slot for the key. Thankful someone was working late. Will use this location again
THERESA HATEMThe business was closed when I dropped it off at night.
david keithleyQuick, fast service!! Hassle free.
ANGELA RENEEExcellent customer service
Wilford VogtThe truck bounced around and was very difficult to drive. The windshield was very dirty, inside and out.
Norman MillerI was very happy with the process at the pickup location, where Jesus was excellent. On my several phone calls, all the experiences were professional and pleasant. My late-night truck return call with Brittany was particularly good. She stayed with me through the procedure, had answers when unexpected things happened, and was as good as a customer service rep could be. My truck had a cracked windshield with a patch on it, which didn't especially bother me but might matter more to some.
Jennifer ElbertVery good small UHAUL facility in Denton Texas. I will use them again.
mark smithThe young man was very sweet and helpful
Christy MetcalfStop renting U-Hauls. Close this location.
Darlene CookWe returned the U-Haul before time was up to avoid late fees and somehow within returning it 2 days early they didn't check it in so I was sent a late return email. When I called after being told it wasn't even turned it I was told "he forgot" to check it in. This is my first and last time using U-Haul!
Isaiah HardisonI had multiple issues. My original location had changed twice. This resulted in the location being 40 extra miles driven for me. They charge $1,09 a mile and this resulted in over $40 additional charges added. The uhaul rep was called for this location to see if they could knock off miles for me and all they said was he signed the contract. This is such a scummy way to transact business. DO NOT RENT A UHAUL FROM THIS LOCATION ON UNIVERSITY IN DENTON!!!
Brock PettyExtension was charged, though the rate for 24 hrs is the same.
Karthik sagar TadiUhaul representative was 45 minutes late getting there. I reserved a 15' truck, 12 pads, and two furniture dollies. The representative started that they only have the truck because they don't stay stocked by Uhaul with the other items. I had to go to another location to get the items. The next location only had the pads. I was over an hour late getting to my pick up locations because of these issues. Never again.
JOHNNY SMITHOwner and employees are good people who will do whatever they can to help you out.
Jasen WilderThis is the second time I have used this location and I've never had any issues.
Adrianne SchererThe agent only took my key. He did not check the gas, truck condition, or see if all the 12 blankets were returned. No receipt was given. I expected a little more.
Abraham BenavidesThe price was a lot more than what it was with the on line price. That needs to be fixed ASAP.
David KerrI also loved the super friendly puppy was an added plus!
Sherry DarbyGood service and fast and welcoming
Louis ReyesNothing to improve. The owner was very nice and helpful! Great experience from start to finish!
Bridgett Holdenthe whole team was awesome!
BARBARA MCMILLANThanks
IKECHUKWU OKWEGBAThe wait on the truck was well worth it . Excellent customer service!
Martin PerezThe rental process was smooth and easy. The trailer was clean. The employees were very pleasant and helpful.
Kelly HittNo improvements y'all are highly recommended thanks for your service.
STELLA SAVAGEthe locations were great. your websites need lots of work.
raul gallegosQuick and excellent service.
Steven GluckIt was difficult to return
YOLANDA ALAMEDAThe truck was disgusting! Nothing In the cabin had been wiped down or cleaned. I immediately went home and wiped it out with the clorox wipes I had. None of the staff were wearing face masks when I went in there. It's as if COVID did not exist. Other than the disgusting truck, the truck drove fine and I was able to do what I needed to do. I would not rent a U-Haul from that location ever again.
Russell BouyerI was charged for 11 gallons of gas when I only drove 6 miles. I had even put a gallon of gas in (more than I had used) before taking it back. Anyways, the gentleman At the desk refunded me and in the end I had paid the amount I should have been charged from the beginning. It only took up an extra hour of my time and the headache of driving back to the location since nobody would answer the phone - to explain that they had over charged me more than double the amount than what was owed.
Kyle HansonNice service!!
BENJAMIN JOSEPH NORTHCUTTThe back of the truck was dirty. You couldn't drive past 40 the truck started shaking. Then it was leaning towards the right . The have the nerve to charge 25 cleaning fee and truck was dirty.
NANCY SANCHEZFirst he told me a 10ft truck would fit a 73" refrig but not without a ramp we discovered when we got to our storage unit 27 rt miles later. So l had to come back to trade it in for a 15' mothers attic truck w/ a ramp! I wasnt offered a deal on the mileage or any off the upgrade for my troubles & they were supposed to have an appliance dolly l ordered but didnt. I had to put 10 extra miles on to go to another uhaul to get one. Trucks were clean & ran well but what a nightmare & an extra $37 l was out due to the store clerks bad advice. Will just use the big uhaul ctr in the future.
Kelly HukillI do not like that you have to estimate your mileage before you move
LISA SNYDERHad to wait half hour cause guy who knew how to do the uhaul stuff wasn't there had reservation set at 8 didn't leave until 9:30
Jonathan RichPeople were rude and not helpful at all
Christy HunterI had to call the U Haul 800 number and had to wait a LONG time !! Great service though at the location and over the phone.
Robert JoschGood place in Denton no complaints
hector ortizYou overcharged me for gas. When I took the truck, it was listed as full but it was right at 7/8 of a tank. That $16 fuel charge needs to be reversed or I will dispute the charges. I called the place and discussed this with them and was told this would not be a problem.
James CraneMe
Belen GarciaIt was all so very good and the people were excellent helping me through rental to return !!!!
karen jentryVery accommodating.
Darrell MuncyCarissa at the Parker Rd location and the woman at this location were so helpful!
Lori WoodworthI wasn’t sure where to park because there was not a lot of space.
Alexis SotoNic Folks at the Sticker Station. The lady on the phone really cared.
Steven WayThey didn't have the appliance dolly I had reserved. The furniture blankets were oily and very dirty. Had to pick up the dolly at another location.
Kimberly Cain