The trailer hadn't been checked in from previous renter when I picked it up. I was charged $24 for insurance after I requested " immediately reimburse U-Haul for any damage. I received a phone call from U-Haul 3 days after I returned it wanting to know if I still had the trailer. Terrible experience!Richard G.
Customer Reviews for North Texas Sticker Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Denton, TX 76208
(East of QuickTrip off Loop 288 and University)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Francis K.
The young man at the counter was very negative about Uhaul,he seemed perturbed to have to help me get a trailer and after he put it on my hitch,he told me i had to hook up the wires and emergency chains myself and walked away,very shocking and highly liable to Uhail!!JAMES B.
NEVER HAPPENED BUT WAS CHARGEDCassandra D.
Le client n'a pas laissé de commentaire.peter M.
I was told $20 per day to extend but it ended up being a lot more.ELISA M.
They took a long time to hook my truck to the trailer and they did an awful job and checking in and out the car hauler I was not happy with the service.JUAN G.
Le client n'a pas laissé de commentaire.BOBBY W.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Dane W.
Le client n'a pas laissé de commentaire.BRANDON B.
Le client n'a pas laissé de commentaire.TYLER W.
Nice people, easy access. Thanks!BRIAN O.
Everyone was friendly and very helpful will recommend u to anyone thanksSTELLA S.
Le client n'a pas laissé de commentaire.RYLEYTIER STONE P.
Very busy phone people - like tied to their phones so took some time to get servedTim B.
Le client n'a pas laissé de commentaire.WESLEY H.
I reserved a trailer and an appliance dolly several weeks prior to pick up. When I arrived at the facility I was told there was no appliance dolly, and at the last one was rented out the day before. I told the guy that I had reserved it and it should be waiting here for me. He just shrugged his shoulders and said I don't know what to tell you. This was the most unprofessional facility I have ever seen. The U-Haul business is a secondary business to this what looks to be a revamped gas station mechanic facility. And then when I did get the trailer it was filthy there was trash and junk and wood still in the trailer. And then when I returned the trailer it took forever to get a receipt and I was not going to leave that place without a return receipt showing that I had returned the furniture dolly and the trailer. I went and rented an appliance dolly at a much better and more professional U-Haul facility that's in Lewisville right on I-35 you're better off going there. DO NOT RENT FROM THIS SO-CALLED RENTAL FACILITYJAMES R.
Le client n'a pas laissé de commentaire.RON S.
The back latch would not workâ€¦ we fought with it the entire time we had itâ€¦not impressed..MOLLY P.
Add parking space.Johnny M.
They charged me $14 for insurance that I didn't want and I repeatedly told them I didn't want it. I also reserved a furniture dolly that was not available upon pick up. They also wrote the wrong return time than what we verbally discussed. It was much more expensive than the online quote.APRIL W.
My reservation was transferred to this location because the original location didn't have my equipment. I arrived expecting the trailer and appliance dolly, only the trailer was there. I kept the trailer reservation and was advised that if I had the trailer returned before 6 p.m. central, I wouldn't be charged the rental. While I found that odd, I thought it was great. I had the trailer returned by 5:50. They didn't check the trailer in until 6:37. So I was charged for that. As they didn't have the appliance dolly, so I had to travel to an alternate location and waste 45 more minutes to get that. When o contacted customer care about the issue them phone advisor contacted the store and hung up the line leaving me on hold with the store who's neglected to talk to me. They said hello and immediately placed the call back on hold. Took the call off of hold, and left the line on so I could hear the conversations of the employees and their current customers. That was after sitting on hold for 30+ minutes just with the store. I called back and waited another 30 minutes just to be connected to a customer care rep.Todd D.
Reserved at one location got confirmed then got text to change then another text to confirm then phone call to confirm then another text to much of a runaroundGARY ALAN H.
Everything was greatDARRELL G.
Le client n'a pas laissé de commentaire.Lindy H.
Le client n'a pas laissé de commentaire.SCOTT K.
This location was not busy, however they were Really Slow. They were not in any rush to help get me on the road. No urgency whatsoever.Joel W.
Friendly service! We will use this location for our U-Haul rentals from now on!RANDY S.
Le client n'a pas laissé de commentaire.BARBARA L.
The folks working there were great! The only reason I haven't given an excellent rating was the parking lot was small and hard to navigate. However, the staff helped us out all the way and I would recommend this location.Christopher R.
Le client n'a pas laissé de commentaire.Rusty S.
When I shared the â€œstory of our experience - they apologized and provided sincere concerns on the poor service yet they reiterated that Uhaul does give a rip. I also shared with them that we originally were getting two trucks in Montgomery then it was one in Auburn one in Alexander City then it changed to Ozark. Running all over during an already stressful time of moving would have cost us 10 hours of productivity. We arrived in Texas Monday evening at 11 pm. Tuesday morning the rentor passed away in his sleep. I had to wait for a friend to drive into town to help me return the vehicle. When I returned the truck the man offered to â€œhelpâ€ with another rental. Why would any customer provide continued business to a company that does not value their business. The renters card was then charged an additional fee. Not sure what it is for. Uhaul robots without â€œ heartâ€ will not receive repeat business. And the negative will be shared with others - it cost 10 times to overturn bad service and attitudes. This was not our first rental and we also had storage units - they have been immediately cancelled. I'm sure this input will fall on deaf ears however, the employees who do care deserve to work for a reputable company.LARRY B.
Le client n'a pas laissé de commentaire.Joy S.
I don't see the point of checking in early if I have to repeat the process when I arrive at the store.Joe C.
I dropped off on Sunday and the business was closed so I had no interaction with the team there.Stacie P.
What is the point of making a reservation and "checking in" if the store doesn't have any information when you arrive. When I got to the store, I still needed to wait because no information was loaded to the computer. And then the equipment I rented was rusted to the point I had a hard time ratcheting the straps to secure the car to the car dolly. Worst experience ever!!!Joe C.
Le client n'a pas laissé de commentaire.David E.
We dropped off our truck EARLY.....the evening before it was due. However, they did not process it until the following afternoon and so we were charged extra that we do not owe. I have spent more than 40 minutes on hold to try to get this corrected, as well as using the online chat. Someone is supposed to be getting back to me. Frustrating.Jill L.
If you change my reservation to a different location because the truck is not available at the original location, then the new location needs to be well-informed and all of the equipment that I rented to go along with the truck needs to be present at the new location as well.Angelica T.
Check the tires and rims before the truck leavesCarol F.
Le client n'a pas laissé de commentaire.Aleah H.
In this particular location you need o do everything. his people do not care that much about uhaul image. They do not go out to show where to get the unit or where to leave it. No proof you returned.Luis B.
Everything went very smoothly. Good job.Kathleen M.
Person was nice but truck smelled on the inside like wet dog or pee or a dirty person had to bug air freshener. It took over a hour for me to get the auto carrier still haven't received my deposit either one back. When I called to customer service the girl was rude and hung up on me drop equipment off two days before timeMeressa G.
I have used uhaul for years and always been happy with them! This place had me hook up the trailer and unhook it. They didn't check anything or care! Not professional at all. Shame on them!Robert E.
Extremely helpful- cost and customer service were both friendly.FRANCIS E.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.mattatw W.
Le client n'a pas laissé de commentaire.Rebecca V.
The young man that assisted me when i walked in was wonderful. He took very good care of my needs and made me feel at home. Merci.MARTINA P.
Le client n'a pas laissé de commentaire.BELINDA V.
Very friendly staff.Angela L.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Kayla J.
The lady at the desk was friendly and helpful. She efficiently processed my online reservation. I had to hitch up the trailer myself and waited for someone to come out to check the lights and verify the hitch was connected correctly. There's a better location I'll use in the future.Steven C.
One item in inventory was broken and unavailable but I was given a replacement and at no charge seemingly as I later saw, albeit not the equipment I ideally had hoped for. No mask wearing from any employee though, including presumably the location manager. Made me uncomfortable while waiting to pick up my equipment.BENJAMIN L.
We used moverhelp.com and they damaged quite a lot of our furniture and were an hour late. We paid them a lot to have such damageJennifer H.
The manager here took good care of us. He took care of us after closing time and went out of his way to make sure our lights worked on the tow dolly. I was very impressed and recommend using this place.veroinica F.
Le client n'a pas laissé de commentaire.Dennis L.
Le client n'a pas laissé de commentaire.Jimmy W.
Trailer was covered in oil, had to fix the right wheel hold down ratchet so it could be used. The left ramp when pulled out would not go back in because the latch hold down bracket has the wrong hardware installed. We had to use a pry bar in order to get the ramp to slide in.Aaron H.
Le client n'a pas laissé de commentaire.NOELY D.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.Kristi R.
Le client n'a pas laissé de commentaire.Sarah J.
Le client n'a pas laissé de commentaire.GORDON M.
The customer service was great, I know they were remodeling the current location so that was a bit messy but no problem.Austin B.
Nothing, they know what they are doing and ensure all is good.douglas A.
Excellent service à la clientèleRandy B.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.Danny H.
Le client n'a pas laissé de commentaire.ELIZABETHE O.
Great customer service! Very nice and helpful staff!michelle O.
Le client n'a pas laissé de commentaire.Mercedes S.
I dropped off after hours so I didn't speak to any employees. It was a bit hard to find in the dark.David M.
Give them the drop off location the day of pickup.Rosiella C.
Easy check in, took less than 10 minutes.Alan F.
Always friendly and helpful!KERRY N.
Le client n'a pas laissé de commentaire.jason A.
We had nothing but problems checking in and checking out with the Uhaul portal. It made the branch and myself waste over an hour and a half of time calling in for people at Uhaul to fix the issues. It was a very unpleasant experience. However, the staff at the location did everything they could to fix it.Leo M.
The on-site registration and ordering was very simple, clear, and fast. Also, the hook-up of the trailer to my vehicle was quick and assuredly secure! Merci.Daniel F.
Le client n'a pas laissé de commentaire.mike B.
Le client n'a pas laissé de commentaire.johnny H.
Le client n'a pas laissé de commentaire.ELVIS H.
The clerk was a very nice young man, he made sure that I was very satisfied and that my moving experience was a very pleasent onepamela S.
Le client n'a pas laissé de commentaire.raymond M.
I dropped off the rental truck after hours. Called the next day (8AM) to confirm that the truck had been dropped off. When I received my bill I had been charged an extra day.Joshua M.
Le client n'a pas laissé de commentaire.Aspen C.
Le client n'a pas laissé de commentaire.Robin H.
Le client n'a pas laissé de commentaire.Jesse T.
Le client n'a pas laissé de commentaire.Stephanie K.
Le client n'a pas laissé de commentaire.Jeanne W.
I have made reservations to use this product 2 times. Records would show that I had to chase down the product in different locations to pick up. On drop off, a uhaul vendor is just blocks away from my home but it was not on your list therefore I had to drive into another city to drop off. Very inconvenience for pick up and drop off.john G.
These guys are great and made my rental simple and easy. Couldn't ask for more.Dave H.
The employee was not thrilled to be there. playing on phone and listening to ear pods. I did online check in but still had to go through the entire process when i arrived. The trailer was not hooked up correctly. The safety chains were not crossed and on both sides of the hitch. When i opened the trailer it had a bag of garbage multiple pairs of jeans and a bags of moving blankets left in it.Daniel K.
Although 2 days late returning, the overall experience was great.john C.
Hard to find. Was sent here because the trailer I needed was not available at the main location. Would not choose this location on my own.Janell S.
Le client n'a pas laissé de commentaire.Carrie N.