Le client n'a pas laissé de commentaire.JOSE R.
Customer Reviews for North Thomspon Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Springdale, AR 72764
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When we picked up the van, the key was broken. The woman who checked us in said she noticed the key seemed weak when the vans turned in but didn't do anything about it. Fortunately, a repair person with UHaul came and went way above and beyond to help. He soldered the key to make it work. Then he had a new key made. He spent an hour trying to program the new key to the van but it never did work, so we used the soldered key. He spent a long time helping us. He was excellent.Sharon C.
If possible, get an assistant for Diane, the exceptionally kind and helpful front desk lady.CAROLINA E.
The woman was rude as soon as we stepped in the door and told her we had a reservation for a U-Haulâ€"she basically just said â€œNo, you don't.â€ There had already been a mix-up because U-Haul double booked our reservation at another location and the man at the other location called U-Haul and we were sent to the North Thompson location to pick up an alternate truck. Eventually after trying to explain to her multiple times what had happened and her saying that she didn't see us on her books, she called U-Haul and all was settled. I don't know if maybe the woman at North Thompson was just having a bad day or what but I would not recommend going to this location for a U-Haul. I've rented with U-Haul before and never had this bad of an experience. Very frustrating when you're just trying to rent a truck to move during an already difficult time.Alana G.
Le client n'a pas laissé de commentaire.Victor D.
Le client n'a pas laissé de commentaire.Deborah Jo K.
Le client n'a pas laissé de commentaire.Chad W.
Second time we rented from here and always very friendly and helpful.Ron N.
The on-line verification took a long time (10+ min) other than that this was an excellent experience.Bruce S.
Customer service is great. Parking is very limited. Equipment was great.Chuck B.
Le client n'a pas laissé de commentaire.ROY S.
Le client n'a pas laissé de commentaire.Darrell R.
Be mindful this is a storage business offering UHAULs. We picked up on a Saturday and there was not the help that you would normally get with a UHAUL store. Overall the lady was great but needed some help.Lovita G.
Clean and updated appearance. Helpful staffAllan G.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Outstanding customer service. I will be using this location again.Dean H.
But I wasn't informed that it was only a six hour rental I asked for the price of a daily rental which is 24 hours not six hours they need to be more clearJOLLY E.
It's a bit tight driving through the storage unit site with a 26' truck, not impossible as long as the driver takes their time and continues to monitor both side view mirrors. In the future, having the trucks prepared for departure would be a great help (and having any trailer attached).ROBERT W.
Le client n'a pas laissé de commentaire.Samuel G.
Total parking availability would likely have been an issue if I had a 26' truck instead of a 20' model, while only possessing avg backing skills (obviously that part is on me!), so I was relieved to find several open spaces next to each other. That said, the person who checked me in was a delight, and another great representation of U-Haul's consistency of excellent customer service.PATRICK O.
North Thompson storage in Springdale was very helpful and we'll prepared for my rentalBlake R.
Le client n'a pas laissé de commentaire.Jesus D.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.mylisha N.
Le client n'a pas laissé de commentaire.TERRANCE R.
Nothing your support team for road side was very great at how they helped outJosh H.
Le client n'a pas laissé de commentaire.Paul F.
The drop off point was fantastic. The employees were helpful in setting up my storage as well as taking care of my drop off.KYLE K.
Le client n'a pas laissé de commentaire.Alanna B.
All I ask that you need to upgrade at in Green Forest Arkansas to make sure that the people that return their trucks are there rentals to make sure that they get their money back on timeGrace Y.
Le client n'a pas laissé de commentaire.John S.
No pigtail for lighting hook-up. Transport trailer had mud-dirt all over, including on the rails- I had to wash this thing to keep from causing dirty-dried mud from being shook off while driving down the road. Drove 2 miles to my destination to las vehicle, loaded vehicle (20 min in to rental) then had to wait for roadside to come change tire that was obviously not par when rented. Which caused me to have to wait till the next day to transport my vehicle. Disappointed.Michael G.
Le client n'a pas laissé de commentaire.Terry R.
Le client n'a pas laissé de commentaire.Trevor A.
Diane was great to work with. Excellent customer service.DONALD G.
Le client n'a pas laissé de commentaire.Courtney B.
Le client n'a pas laissé de commentaire.Emmanuel V.
The lady who checked me out was excellent. Very prompt and professional - easy to work with. Very enjoyable experience.Matthew V.
Thanks a lot to the lady at the pick up location. She stayed past her time to leave and sacrificed time with her grandchildren to help me get a rental.Sherri P.
Nothing. Great job!!Dean S.
The Storage Manager was very helpful and the UHaul was very clean. Je la recommande fortement.Dean S.
Better customer service. The attendant was incredibly rude and kept saying â€œI don't know. I have nothing to do with uhaul. And all the prework I did seemed to be for naught. Rude and uninformed and extremely unwilling to help.Crystal C.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Jacob H.
Le client n'a pas laissé de commentaire.Dalton M.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Richard V.
I used mobile device to check in but I have a LG. Could not use my phone had to use an apple or Samsung. Very inconvenientShawnee B.
Le client n'a pas laissé de commentaire.Kimberlee S.
Le client n'a pas laissé de commentaire.Stacye W.
Le client n'a pas laissé de commentaire.Elbert M.
The lady didn't even check my vehicle in properly & didn't give me my refund return change for the miles I DIDNT USELamar F.
This location was not where the reservation was made for, but was able to provide the equipment that was originally reserved to pick up in Rogers.Karen N.
The rental rate I was quoted online didn't match what the pick up location charged me. Could you email me a contact so that this issue can be corrected?Jeff W.
Very nice experience....nothing just keep doing what your doing.bart H.
My reservation was for 9 am the woman didn't even get there till 9:20. She wouldn't inspect the truck with me and said she already knew about the damage and refused to mark it in the inspection sheet. Very shady and rude.Eveline M.
Le client n'a pas laissé de commentaire.Jerry Y.
I wasn't told there was a time I had to have this trailer back at on the 2 day rental I was an hr over and was charged an additional day! Which is just ridiculous!!Louis D.
Include light adapters with trailer rental.Arturo C.
La seÃ±ora que me recibiÃ³ el equipo fue muy cortÃ©s,andes M.
Le client n'a pas laissé de commentaire.Chris M.
Le client n'a pas laissé de commentaire.TONY M.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Tony A.
The location and the person working there were greatâ€¦ The Internet check in and check out process is HORRIBLE!! I could not check in and reserve and had to keep calling the phone number until I finally talked to a person and he was greatâ€¦ When we delivered the truck early after hours we could not finalize the drop off on the Internet and wasted about 30 minutes trying to do it so my husband just called the location and told them it was there and what time we dropped it off. I am not happy with U-Haul at alllinda T.
Le client n'a pas laissé de commentaire.Pamela R.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Reynaldo E.
Le client n'a pas laissé de commentaire.Casey Y.
Le client n'a pas laissé de commentaire.Amy S.
Very nice newer looking place. Parking lot small.Justin C.
Le client n'a pas laissé de commentaire.morris M.
The Manager at this location was awesome! :-)Richard K.
Was surprised at pick up by additional cost not told about during checkout on website. Was $100 more at pickup than website.Bradley T.
Friendly experience at this location. Rental was in good shape. Extra utilities were in good condition and everything i needed was readily available. Everything was ready for me when I arrived on site (i pre-ordered the day before).Matthew L.
Le client n'a pas laissé de commentaire.Misty P.
There was a massive computer problem nationwide at U Haul which caused me to wait with paid movers for 1 1/2 hour. The charges weren't sorted out until 4 days after the rental. This was a major inconvenience The location and the manager at North Thompson Storage went above and beyond to make it rightChristine S.
Location was almost 30 minutes late opening up and they have tried multiple times to overcharge me for various things from rental amount to mileage. Will not use this location ever againtonia Y.
Le client n'a pas laissé de commentaire.Pamela R.
I don't know of anything to make t better. The gal at the front desk was the best.Nancy T.
Le client n'a pas laissé de commentaire.Klinton W.
Le client n'a pas laissé de commentaire.Kathryn S.
Le client n'a pas laissé de commentaire.Calvin R.
Very nice location, the Lady was very helpful and kind.Ray B.
Le client n'a pas laissé de commentaire.Michael M.
Professional, Friendly, HelpfulBobby E.
Le client n'a pas laissé de commentaire.Ross F.
Original location for drop off was not in business with U-haul any longer. I wad directed to take it to a second location and after arriving was told that I couldn't drop it there unless I had permission from U-haul. The number to contact was not given to me nor was there any printing of such number on the contract. It took 45 minutes to get to the right phone number and then another 10-15 minute wait. The customer Service communicated that a major hub for U-haul for which I was parked was not in her system. I earthen directed to go 10 miles north from my original drop off. The folks at the final drop off location was very helpful and could see that I was very frustrated. Overall, it took 2,5 hours to drop off a trailer that should have been no longer than 10-15 minutes.MARK C.
Got charged $71 two weeks after we used it. When we called the guy told us it was a U-Haul matter so I called U-Haul. Uhaul said that he charged us for damages after he told us that he didn't. No one was very helpful. After I posted a bad review on their website he called and said that we were charged extra for mileage. I had it for about 5 hours and moved about 2 or 3 miles from my previous place. He tried to say we drove it 60 miles. He can't get his story straight. He was just trying to get us to take the review down. Paid $181 dollars to move 3 miles from my previous place. Will never use this place or U-Haul again.Vicky W.
Le client n'a pas laissé de commentaire.sheila G.
Very nice man. Great service.Catrina S.
Super helpful and friendly, glad to have someone on site to back the trailer into the parking place and unhook it from my vehicle.Lisa C.
Le client n'a pas laissé de commentaire.
My one suggestion would be to make sure the windshield is clean. The windshield had streaks and an outline from the wipers, obviously from the last rental. A few bird droppings were on the front and side of the windows. Overall, the truck was easy to drive, and the ride was smooth.Christopher B.
Very good customer service!Randall B.
Le client n'a pas laissé de commentaire.Ubaldo V.
Le client n'a pas laissé de commentaire.kim J.
Le client n'a pas laissé de commentaire.Sarah M.