Le client n'a pas laissé de commentaire.RON C.
Customer Reviews for Northern Algonquin Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pembroke, ON K8A6Z8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam et dim : 7h30 am à 10h30 am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Stellar customer service at reception and when attaching trailer. Genuinely warm, friendly and helpful employees.Roger K.
Le client n'a pas laissé de commentaire.Ann Marie C.
Had issues with online checking in of truck. Was told by customer service to call depot in morning to have truck booked in. Before I spoke to anyone they booked truck in & I was charged an extra day for truck that was returned on time, I have picture for proof. Too long wait times on phone to speak with someone directly who should have been able to check truck back in, wait times 35 minutes.Donald R.
Coffee maybe.Dave S.
Le client n'a pas laissé de commentaire.Michael B.
Vehicle was reserved for 9:30 am 15 days in advance, upon arrival no truck was available and the blame was continually placed on â€œthe customer who didn't bring the truck backâ€ U-Haul refused to take responsibility and offered no solutions, except for 50 $. I waited until nearly 4 pm, and then the aforementioned other customer arrived with the truck and a slew of threatening text messages from the employees of North Algonquin trying to cover-up what they had done (he also told me they had called his wife numerous times throughout the days being as equally threatening to her.) . The other customer was a gentleman, and had paperwork showing he had the vehicle for another 2 days! I hope he gets a full refund. So a few hours of my life were wasted, but at least I didn't spend my day getting threatened by tow truck drivers.Ryan D.
Le client n'a pas laissé de commentaire.Nimesh D.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Arthur H.
Pickup was fast and easy. Location had stock in various trailers and trucks.DAVE F.
Le client n'a pas laissé de commentaire.DONALDE R.
Le client n'a pas laissé de commentaire.Ryan B.
Great customer service and very welcoming! Renting what we needed was easy. Merci.Kyle F.
Place had no place to park a trailer, place was jambed packed with vehicles but don't block a door heaven forbid.Kristopher B.
Le client n'a pas laissé de commentaire.Guillaume S.
Le client n'a pas laissé de commentaire.JOHNNYJOSEPH MAR V.
Personnel amical.Gerald D.
We had ordered 12 blankets but there were none available when we got the truck. Also, we needed to pick up the truck 2 hour round trip away from our original choice pickup which created a 2 hour delay in our schedule.George L.
The whole entire experience was the absolute most dreadful I have ever been through in my life. I had the rug pulled out from underneath me many times. And after driving to a guaranteed vehicle and head office telling the guy to just give it away a few minutes before we got there was the worst customer service. A lot of the people I talked to(I would say around 9-10) were either rude or tried to brush me off. The only good experience was the service I received from Cole Racicot, Jesse Bostick and Ashley Henry. I sincerely hope that I never have to use uhaul again in my lifetime. Please consider doing a complete overhaul on your service!!!!!!!Leo R.
The location on Blakely st. was excellent. Heidi was fantastic at calming my fears. However the reservation desk was not. They kept calling and telling me Iwould have to pick up my truck in Renfrew and than in Que.and the location here did not have the truck I needed.GERALDINE M.
overall a very good exerperience, and very impressed.Linda B.
Check-in was incredibly simple and paperless. Interesting even though I pre-checked in the data was reloaded.Paul J.
Again, the location was closed and the app failed. Uhaul app is horrendous. Again, I had to wait on hold to main office to get the drop off sorted.Lance B.
Le client n'a pas laissé de commentaire.Robert C.
Add crank up jacks to the tongues of your trailers.Alphonse B.
Le client n'a pas laissé de commentaire.Brian M.
great staff, doing their part during Covid to ensure your safety, Friendly and courteous.Ronald H.
Le client n'a pas laissé de commentaire.Brenda H.
In my reservation I included some equipment to help me move considering I was moving a 3 bedroom place and they had nothing and it was a storm outside. No dollys or furniture pads. I will not go there again when I have to move.Glenda K.
Everything was good thanksJonathon P.
Returned truck after hours. Location was closed. No staff presentCRAIGV O.
The cab of the truck was dirty and smelled of cigarettes. Mechanically the truck was excellent. There was only 1/2 of a tank of gasoline when i picked it upMatthew T.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Silvia B.
Le client n'a pas laissé de commentaire.Austin J.
Keep doing what you're doing!!!Mike V.
Clean the ice and snow off the truck also make sure it isn't snowed in had to dog out the back wheels and buy a bag of salt to get the truck out of the rut it was inMIKE M.
Le client n'a pas laissé de commentaire.Laurissa C.
These people were amazing. I had rented a cargo trailer that was too small so I asked if they had a bigger one. They found me a bigger one hooked it up made sure the lights were working and wished us well. The receptionist was so friendly and the gentleman that got the trailer for us was also very polite and kind. I would highly recommend this depot. However I wouldn't ever recommend the depot in north bay where we dropped it off. They didn't help us take it off or even check if it was in good shape. I brought it back a day early and he didn't thank me for that or offer 20 $rebate or anything let alone a thank you. Terrible service there.LAURA R.
Great serviceScott L.
Le client n'a pas laissé de commentaire.Dan C.
Advertise to contact the location directly or else your rental won't work. Mine was an absolute fiasco. Had I known how to contact the business directly beforehand and know that uhaul online/international were so awful to deal with I would have just done that. The truck I received did need mechanical real air though and pulled to the right. It made the 6hour drive a bit more stressful (which didn't help after the fiasco I had with uhaul that morning that delayed me by over 2 hours).ALLISONCHRISTINE F.
Le client n'a pas laissé de commentaire.DAVID M.
The truck share was not available in this location so we had to wait and have someone called in who made us resubmit our credit card info and drivers licenses making the entire online process useless. 10/10 will not use it again.Robin M.
Le client n'a pas laissé de commentaire.Dayton L.
All good, very friendly knowledgeable staff. Will be going to this outlet in the futureCurtis Q.
Le client n'a pas laissé de commentaire.CYNTHIA S.
Great experience. Staff very friendly and helpful.Steven G.
Le client n'a pas laissé de commentaire.Tamara N.
All good.SISTERS OF ST JO P.
Le client n'a pas laissé de commentaire.MICHAEL H.
Very friendly and professional stuff. Will rent again.JANUSZ G.
Le client n'a pas laissé de commentaire.HARVEY M.
Le client n'a pas laissé de commentaire.Richard B.
Had issues with a flt tire. They were able to fix, but having parts would have helped. Not locations fault, as I had one of two 6 bolt pattern tires in the area on the trailer I was supplied.Philip P.
The guy can be more nicer of the phone...TIM H.
Le client n'a pas laissé de commentaire.Walter H.
Can't think of anything.Ian M.
Excellent service.Doug F.
Le client n'a pas laissé de commentaire.STEPHANIE H.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.JEREMIE T.
The whole online rental idea is good but it was a disaster at the pick up location missing emails for a log on and nothing seemed to work. Had to be done manually to have success.David S.
Le client n'a pas laissé de commentaire.JEREMIE T.
Top notch service from this company! I will use this company again and would recommend others to call them as well.James K.
There are two places water is leaking into the truck from rain. Top of windshield...drivers side and rear storage area at front passenger side...difficult to determine where it is coming in.daniel M.
Le client n'a pas laissé de commentaire.KC Conrad P.
Le client n'a pas laissé de commentaire.LYDIA W.
Super friendly environment! Clear instructions and easy! Thank you so much!!FAITH A.
Le client n'a pas laissé de commentaire.Thomas P.
This location was awesome and needs no improvement! Très sympathiques et professionnels.Mark P.
Le client n'a pas laissé de commentaire.real C.
The pickup of the trailer was great. North Algonquin towing was easy to deal with and very accommodating. The pricing was a bit confusing and convoluted but that's not their fault. The only thing is that the open trailer was full of snow that I had to shovel out. Not a big thing, but if they want 5 stars they have to go above a and beyond.RYAN D.
Le client n'a pas laissé de commentaire.RICHARD Y.
Five ******Filip S.
Le client n'a pas laissé de commentaire.RON D.
Great service and very friendlyLAURYN M.
Le client n'a pas laissé de commentaire.BOB C.
Le client n'a pas laissé de commentaire.Sisters of St. J P.
Le client n'a pas laissé de commentaire.Paul G.
Tina was amazing got things together right away and being able to drop off Sunday after we were finished saved us a lot of time and money not having to come back and return on Monday. I would definitely recommend to use Uhaul for any moving needs.RON D.
The gentleman that received my truck when I dropped it off was great and funny.Sadie A.
Franchise owner was great to deal with. Very friendly.Doug B.
Le client n'a pas laissé de commentaire.Filip S.
Le client n'a pas laissé de commentaire.PETER W.
The owner was very cordial and helpful. Certainly did not add to the stress of moving. I Highly recommend this location.DAVID W.
Le client n'a pas laissé de commentaire.JACOB B.
The courtesy of both owners and their accommodation of my needs over Christmas was outstanding. Ottawa Valley hospitality at its best!TIINA K.
keep it upCARLE R.
The lady I dealt with was very nice. The equipment was in good shape, and the process was seamless.JOELLA C.
The gas level wasn't at 1/4 and the gas reminder came on near right away. We put in 15 $to merely go to Rankin.Neil C.
Very kind staff,SHIRUS M.
Transaction went smoothly and staff was friendly. It made my moving experience much less stressful! Would definitely recommend!Carolyn C.
When questioning the bill as I didn't understand the charges and was rushed during pick up the owner became very irate. Unfortunately, I felt as those since I was asking questions to understand the charges he was completely rude towards me. Will not recommend this location.Kristina L.
Tires were almost bald.James L.
I was over billed. I called the dealer to them the trailer was back on the 26th but was not booked back in until the 29th. This dealer is highly incompetent and I will not deal with them again!!! I am still going to try and get my money back!!Andrew B.
Good fast service easy to find location and easy to follow instructions for a good dependable vehicle to rentMichael L.
Not specific to the location but please invest in snow tires for Canadian locations. We have winter up here and driving your vehicles does not feel safe at times. The cost would be an initial investment but the safety of the customers and the peace of mind it brings would have people choosing your company over others in the future.KEVIN B.
Very noisy, small counter area attached to an auto shop, with all its lovely smells.Richard B.