Évaluations des clients Northside Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Northside Automotive

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Kevin F. le

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Le client n'a pas laissé de commentaire.

Josh L. le

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When I arrived, there were three people in the garage watching some video on their phone. I knocked and said I was picking up a trailer. They mumbled to go in the office and kept back at their video. Their office was not clean and was full of, and smelled heavily of cigarette smoke. I had to stand by the door so I could breath. Black cob webs on the ceiling, kids playing in the seats, chairs that are too tall for their desk for anyone to use, and inappropriate pictures on the wall. Not a good first impression. The trailer was a 4 pin wire and they didn’t have a 7 pin converter. Upon return, I was told to return it by 8:45pm. I was there at 8:30 and when I asked for the final paperwork, they told me it was ‘after hours and to leave the lot or they would call the cops’. I insisted for the paperwork so everyone was on the same page and they told me to leave again. They told me before kicking me out that if I had a problem to call 800-go-uhaul. Once I was out of their lot, that’s exactly what I did. Not professional, would never use again and would highly NOT recommend.

randy H. le

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I want to rent a truck from there again for this Saturday.

richard L. le

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The only complaint I have is that I originally gave the wrong location. The actual location was 50 miles less. I think I should get a refund on the 50 extra miles I paid for.

Scott E. le

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Very nice customer service

Alan D. le

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Le client n'a pas laissé de commentaire.

Darrell B. le

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Service was excellent especially the regional scheduling manager. People at the pick up point were very helpful and efficient also.

Thomas H. le

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The app was a completely miserable experience. It was so poorly designed and implemented that I do not even know where to begin. The worst part of the experience was waiting about 15 minutes to get a response approving the license image. I will never use that app again, and everyone that helped me move saw how awful it was.

BJ B. le

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Maybe provide some sort of jack or stand to raise trailers up off ball hitch. If a trailer is loaded with weight and needs taken off the hitch it is quite difficult and unsafe to do this without a jackstand or something to rest the tongue of the trailer on while not on the hitch.

James S. le

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Le client n'a pas laissé de commentaire.

Aqueelah S. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Was charged an extra day when I had truck turned in before the time was up.

Jay H. le

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Very friendly, helpful and caring!

christine Y. le

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Le client n'a pas laissé de commentaire.

Ned G. le

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If you enjoy rude service and being treated like an inconvenience, this is the place for you! You get to watch three people take a smoke break, and then let their family members cut ahead of you. Once these apathetic and heavily tattooed entrepreneurs finally get moving, they’ll be sure to ignore your questions and act like you don’t exist. Also, don’t expect the items you ordered to be ready at the time of pickup. They’ll have to dig them out once you get there. Leave a half an hour for that.

Adam G. le

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The individuals here were very polite and helpful with the UHaul rental. But it is a crowded garage with not much parking space to leave a car when you come to pick up your rental.

Susan L. le

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Le client n'a pas laissé de commentaire.

Kendra I. le

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Awesome people and excellent customer service.

philip C. le

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I was charged double for this rental. I informed the agent of the time period the rental would be returned. There was no mention that additional charges would be incurred.

Brenda J. le

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Le client n'a pas laissé de commentaire.

Lindsey M. le

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The staff at this location was very friendly and helpful. Great customer service!

Brandon S. le

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Multiple issues with the trailer being ready. Spend extended period of time getting it ready for me to rent. Associate was friendly but his boss was less than helpful. Trailer was clean and ready to go. Placed my reservation on will call to be dropped off at any location with in the 3 days. In which I did!

Jason A. le

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None

VICKIE S. le

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Nothing, they were great.

Edward R. le

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Le client n'a pas laissé de commentaire.

Todd W. le

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Le client n'a pas laissé de commentaire.

BRIAN A. le

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I was not asked if I wanted the insurance for the trailer but was charged for it anyway. I have a reference i.d. 1799542, waiting for reimbursement for the insurance.

Melissa O. le

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Your sales rep for U-Haul was very rude and charged my credit card $79 and then 1440 on top of that and I asked her to take it off I did not buy the insurance they overcharged me and a very rude

Roger T. le

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This location is on a very busy road, has a very small parking space, which was already filled with cars. They certainly did not have room to park a 26' truck. Inside the shop, there was incredibly loud music playing from a group of guys who were working on motorcycles. I will choose a different drop-off place next time.

David G. le

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Le client n'a pas laissé de commentaire.

thomas P. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.