Customer Reviews for Indio Automotive 1 LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nothing to report!

Évaluation :

3

Need to be more clear where key drop box in relation to van parking spots in mobile gas station

Évaluation :

2

I was given the option of counter service or self checkout. I ended up choosing counter Service and went into the gas station for Help and they told me that they weren't affiliated with U-Haul. The location was a self check out only and it took over 45 minutes from start to finish to actually get in the truck and head to my location. U-Haul should be more specific about what's happening at the location of these vehicles.

Évaluation :

3

Honestly the uhaul app was a nightmare to deal with. Also the gas station attendant wasnt helpful at all. Someone finally came when I was almost done with the check in. Whole process was difficult.

Évaluation :

4

The truck drove smoothly without any issues. However, it was unfortunate that someone left the rented clothes wet and in a pile. They were damp and had a slight odor. I laid them out in the back of the van to dry. Despite not being supervised, the truck was clean. The key process was a bit arduous having to drive back and forth to the key box and van but i guess that's for extra security. I was a bit worried about leaving my vehicle there but we are that familiar with the area and it was fine.

Évaluation :

3

The owner was very nice - but so hard to reach bc of his phone? It constantly said call failed. I couldn't get in touch with him. His co-worker/co-owner was great - thank goodness he showed up. he cleaned off the snow from the van. They didn't have the dolly that I had reserved and that was really challenging bc I was on a time crunch. And when I went to the place in Nyac that he told me to go to the uhaul person wouldn't let me rent it without leaving a $100 deposit? Even though they had my card on file. He said he wasn't a part of that at all? And I would have to bring the dolly back to him? And then I had to call 2 other places to try to find a furniture dolly? The van was clean and easy to drive. It did not have a USB port - and I didn't have a full charger so that was frustrating. I guess Uhaul is trying to save money by not having places that are just about Uhaul but it was a super challenging to not have supplies or be able to get in touch. I was doing everything myself so that made it more challenging.

Évaluation :

3

Fix your website. Why do i need to wait 20 minutes for approval after i get to the location. Cant this happen before? Why do i need references at all???

Évaluation :

1

No one there. Blankets not provided as ordered. Not the location I reserved. App did not work properly . Miserable and made me late for movers

Évaluation :

1

The person onsite can help, had to call three times To find locker box

Évaluation :

3

There's no parking at pick-up location. Representative said park in a lot down the street so not to get towed. Keys were in a lock box up another street. Representative was nice (over the phone), but I found this to be a tedious process. Only 1/4 tank in the truck. I gave truck back with over 1/2 tank. Expensive to have to do all this.

Évaluation :

4

More accurate location address, actually have the requested extras