Le client n'a pas laissé de commentaire.
Margaret H
Customer Reviews for Northwest Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gasoline level was less than one quarter when I got the car but in the contract was recorded as one quarter.
Sina JReserving, picking up, and dropping off were all easy. Everything about the vehicle was great, except the ignition key required a lot of jiggling to get it to work. The location did not have the furniture blankets I ordered. The app was a horrible experience (it would not connect to location services - so I could not use the drop-off feature; subsequently, closing the app and re-logging in resulted in an "unknown error" condition that would not go away - wasted about 30 minutes trying to get the app to work before dropping the keys in the drop box and leaving. Regardless, the price was good and I would use the location again.
Jeff Ithe russian lady who was sitting there was terribly customer unfriendly and for that reason I will not go back there if still she is there. She was very rude and very unfriendly.
masoud sGood customer service.... The agent was pleasant and explained the process well
Theron SNo comments
rizza sThank you for an excellent customer service.
Charlie EThe van I was given was fairly new and equipped with a back-up camera that was handy. It was clean except for some dirt in the cargo area. This was my 2nd rental in about three weeks and I'll require a third rental in a month or so and will use this location again. Have rented on a Tuesday and a Saturday, both at start of day - in and out within 15 minutes. Staff are really good.
Larry GI appreciate it far higher if they inform customers what they should do when they return vehicle with printed paper. Merci.
Stephen OHave moving pads available
darie vwe reserved a 20' truck but when we went to pick it up the tire was flat and they couldn't fix it then they hadn't any same truck to change it. The only thing after 30 Min delay did was to ask us get a smaller truck or check other location which that was not possible for us. We had to get smaller one that cause our moving be complicated and instead of one load and unload we had to did that twice.
Amir BThey charged me $10 cleaning fee while I didn't make the truck's hygiene condition any worse. When I got it, the trunk is already full of debris.
Jiachen ZThe young man who handled my transaction when I arrived was very pleasant and efficient. The van was in good shape except the windshield wasn't clean on the inside and driving back to the outlet at the end of the day, into the sun, was quite challenging. I brought the vehicle back about 10 or 15 minutes after 4:30 and the outlet was closed, but the key drop-off was easy to figure out. My only suggestion to improve the experience is to give the small office area a clean-up and coat of paint for a more professional appearance. Otherwise I wouldn't hesitate to use this location again.
Larry GEverything is always great at this location and with their vehicles. My only suggestion would be to check that the vehicles have adequate window washing fluid, especially during the winter months as my cargo van unfortunately didn't have any.
RANDALL BI have already booked pads but no pads was available !!!!
FARHAD ABe on the location and deliver the truck to your costumer and not to charge the client for damaged which he has not done it
Akbar GThe van I rented wasn't as clean as other times I've rented but understandable due to the time of year. Still reliable vehicles and excellent staff at this location.
LISAA TOur truck had a leaky ceiling. Our belongings inside got soaked. Can provide pictures
CHRISTOPHER MI think this location is the best customer service and reasonable payment , five 🌟 star's
Jahangir BThe van I rented was perfect for the supplies I had to move. It was very clean and the puck up and drop off process was very quick and effecient.
frank cVery friendly and helpful staff.
Chi SThe vehicle was ready for pickup as requested. It was in good condition and debris free.
SID NFast reservation (same-day), fast check-in and checkout. Good location, not far from TTC Yonge and Steeles stop.
Eduard AThe app and website were down when I was trying to return the vehicle so I was nervous to leave until it came back up. This was the only hiccup in my experience.
J. MWonderful customer service thank you!
Moshe SShe was told me 0,8$ per mile but when i return it u charge me 1,43 per mile that’s cheating
mohamad aThere is no blanket for my furniture, I checked several branches 😑
PAYAST CThe young lady at this location was excellent to deal with a little far for us to go for pickup no trucks were available near our location the truck was not very clean inside 1st time this has happened
Jannette CNo furniture pads, no furniture dolly, regardless it was ordere online. Forced to rent appliances's dolly instead. Truck was clean and well maintained.
Mikhael LBien
mostafa aThe steering wheel of the truck I was driving was tilted about 15 degrees to the left.
kyu HThe agent was also friendly and helpful.
Lisa NThe van was so FILTHY that it was unbelievable that it was available for renting. The smell also was so bad that I had to drive with doors open the whole trip and most probably some of that small got into the stuff I was moving. I took a nice video showing the interior and will post it on youtube so you can see what I meant by filthy and it was not an exaggeration. The checking was fast and smooth so that was the best experience with this rental but never again I will rent from this location.
Gavril GI only use this location whenever I am in need of a vehicle.
Rowena LMake your quotation accurate, it cost me double and you didn’t give me a dolly despite me booking one online.
Pedram BThe customer service was great and the location is convenient and organized. The van I got was extremely dirty, spills of some kind everywhere, front and back. I do understand it's a van that people use to move things but there should be a minimum cleaning in between customers. I was disgusted to touch the wheel, it was sticky. The amount of dirt in the car is not from one customer, this van has not been cleaned for a while. It's not right that I have to put my clean items on other peoples dirt. If it was just some crumbs or dust I wouldn't complain, this is not the case here, please take a look at the van. Otherwise it was an easy transaction and the van drove well. Merci
anat aA few seats for customers who may have to wait.
jaspreet sStaff was courteous and helpful
Teresa KAll good. Thank you
BOZHIDAR DService was great! I am only recommendation. Is to extend Saturday abs have Sunday's open
KARIM Bthe bill is not fair for me !! sorry the bill is not acceptable ! the car was old and there is no digital fule meter and finaly the bill is not fair ! bad experience for me
Jahangir BFront counter staff charged me for insurance after I said we didn't need it. She was dismissive when I called to dispute the charge. Unprofessional.
Stephanie Jthis location is extra ordinary with excellent staff
Jahangir BYou did a good service i am happy
Antonio JAll good. Thank you
BOZHIDAR D