Rude and disrespectful would not help me with my code it stopped working and then was treated and spoke to very rudely and kept driving past making remarks and I had to pay a full month and I decided I was going to use it for the month but owner drove by and said I had to be out so I feel they are greedy rude and very inconsiderate to people!! Not the first time I've been treated like this from these people my unit flooded and ruined alot of stuff and the pest control is out of control everything smelled bad and the mice chewed on everything and I mean everything this was brought to their attention and nothing was done about it of fixed i would never recommend this place to anyone !!! Bad customer service and rude ownership!!!!jennifer b. | Expérience générale
Customer Reviews for Northwest RV & Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Joseph, MO 64505
(HWY 59 and Venture Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 11h am à 3h pm
- Mar : 9h am à 3h pm
- Mer : 11h am à 3h pm
- Jeu : 9h am à 3h pm
- Ven : 11h am à 3h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They where do nice to usjames c. | Réservation
It was very difficult to pick up the trailer. Took about 45 minutes to confirm pickup.Jacob W.
Waited 30 minutes for someone to show up and open door. Hooked up my own trailer the guy didn't even know difference in size of trailers. The office smelled awful lady didn't know how to do paperwork. Took an hour to do it. No pictures taken. Dog kept jumping and attacking me in office.Paul D.
Equipment was dirty. This is the second time we have rented dirty equipment.Karen B.
The pickup location was less than desirable at best.stephanie C.
Le client n'a pas laissé de commentaire.Alexandria P.
The only thing missing was a bar to lift the jack when parked at U-Haul location of storage. Had to find a ink pen in our truck and use it because our jack was different size. Was glad we were able to drop off on Sunday even though it wasn't a normal business day. Merci.Brian E.
this location was fine and did a good job. However, when I called to make my order, the local lady was rude and hung up on me. I called the 800 number and filed a complaint, after the local manager failed to call me, after I called back and asked another person to have him call me. So wasn't very happy with service or followupBrian W.
They were VERY nice! I will use them frim now on! Much better experience then the uhaul storeDavid C.
I reserved a 26' truck 1 week prior to picking up this truck for my move at the U haul rental at Ace hardware located in Maryville MO. I EVEN CALLED ON THURSDAY TO comfim reservation. When I got to uhaul on Saturday morning there was no truck at uhaul. I had to drive to St Joe MO to get another truck. 40 miles out of my way. No discount was offered. I'm a retired navy veteran and that day was veteran's day. After driving to St Joe to get the truck and completing all the paperwork, I found out the truck only had a half of a tank of gas. It cost an extra 75 $to fill it up. This was the worst experience I had had with uhaul.Randy B.
Was very close from move too move however Per Mile was a bit higher then the last UHaul Dealer we rented from but this was closer to us.VINCENT P.
Le client n'a pas laissé de commentaire.JEFF F.
They gave me the wrong truck, it only had a quarter of a tank of gas and they caused a lot of problems by giving the wrong contract and incorrect truckAdam J.
Personnel were very helpful and knowledgable. A real pleasure to do business with.Thomas D.
Le client n'a pas laissé de commentaire.christopher F.
Told me my hitch was on wrong and won't work when it needed adapter. Did not connect lights. Was late and office locked two separate times.BETH W.
Very helpful, followed up to assure correct reservation. Quite friendly.James B.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.AMY B.
Le client n'a pas laissé de commentaire.Kelsey B.
Location did not open up early enough but had a lot of room to drop off rental equipmentCLAUDE F.
absolute worst experience ever. Trailer issued was swaying at low speeds and customer service at once of rental was horrifying. Disappointed in this company and the way our service was.LINDA Z.
Was further from me than location on Belt Highway. If trailer could have been brought there it would have been more convenient and would have saved me the trip to go buy the ball for the hitch. Staff at Belt Location made reservation for me and knew of need for ball. Had to drive several miles to get ball and return to rental location. Staff were very pleasant but it was irritating to have to make 2nd trip.beth D.
The staff made sure all of the i's were doted and t's were crossed so I would not be charged more than I was already charged. They were very helpful.DONALD K.
Very unprofessional, truck was dirty and smelled terrible. Also the amount of fuel was misrepresented.Phil M.
Le client n'a pas laissé de commentaire.Larry H.
She did not check the mileage before I took the truck before I left with it! Therefore I was charged extra for the miles. I only used 17 miles and she charged me for using over 40. I am very upset and believe I deserve a refund. I only was able to rent the truck for 5,5 hours. I am very upset and probably will not use uhaul again.Jessica L.
This was a HORRIBLE experience and I will never use uhaul again. Completely inconvenient, misleading in online request usage, and NOT organized. I would not recommend Uhaul to anyone and am completely disappointed in how it worked out.REBECCA M.
It was not the personnel's fault that a previous customer had abandoned kittens in the truck resulting in cat hair within the interior of the truck cab. That cat hair had me sneezing throughout out my drive. The paperwork indicated that there was 1/4 tank of fuel when in fact there was 1/8 of a tank and low fuel warning came on just blocks from the Harmony Lane location. Paperwork also indicated that we rented a utility cart and appliance cart when in fact we only reserved and picked up the appliance cart. The truck itself ran very well although when using the headlights (which I do both day and night), the LED in the center of the instrument cluster that displays fuel economy was not visible.JAMES AND CATHY C.
I was charged an additional 80 $for something that is not even true. The U-Haul location currently states that the gas tank was a one-quarter full when I left it a little over a half tank full. We are in the process of correcting their mistake. The mileage returned is correct, but the reading of the gas tank is still in question. Hopefully, this problem will be resolved soon!Elena C.
Very hard to find, although I will say the owner was very accomodating in waiting a few extra minutes for us to pick up the truck. The windshield was so dirty and buggy, it was hard to see. The truck also developed an engine "miss" during the trip, and the check engine light came on. It just seemed like the trucks are not very well maintained.Joseph S.
to hard to find & person answering the phone gave bad directions. The pickup slip said the truck had 5/8 fuel and it had less than 1/2 when I said something rather than fix the problem I was told "Oh well as long as it has 1/2 you will be good. NOT THE CASE!Charles F.
Make sure the customer checks the gas level and mileage before signing the contract.DOROTHY D.
Hire more friendly coustomer service reps like Tammy!CHRIS S.
This is the worst experience I have had with u-haul. Once I arrived it took 58 minutes for them to check me in. They were very unfamiliar with how to use a computer, and she typed with one finger. She also had to call someone several times because she didn't know how to run my credit card. Then when returning the 6 X 12 trailer I was expected to unhook by myself, which would not have been a problem but there was no trailer jack on the trailer. My back still hurts my chiropractor will love me as I am sure to be visiting him frequently.jim E.
They were not familiar with the check out or check in proceedures. It took to get my trailer, had to give four phone numbers, had to give address where I was moving furniture to, had to give sons address and licence number even though he wasn"t driving. We had to hook up and unhook the trailer ourselves and check to make sure lights were working properly. I would say service was very poor and would not recomend this location to anyonemartin H.
Le client n'a pas laissé de commentaire.jacob W.
Help the employee to familiarize themselves with the rental program screens a little more. They didn't know how to take the insurance off that we didn't want. She had to call. Then she couldn't find the screen that allowed her to swipe the credit card to pay for the truck. They indicated that they were a new location and had only been renting for a short time. She said that there were no manuals for her to reference the screen information.terri C.
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