My main concern is the app process. It took me almost2 hours to attempt to load a picture of the odometer. It never went through. I called to try to get everything varified before taking the truck, there was a 50-60 minute wait. I opted for them to call me when I was in Queue, it took another hour for a call back and then 10 minutes of music and when I finally reached someone I was placed on hold for a other 5 minutes before I hung up.JEFFREY H.
Customer Reviews for Nursery Road BP
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KARLA W.
The truck was dirty in the cab and smelled horrible and the check engine light was on.ELYSE A.
Easy and friendly drop off location. No issues.James L.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Dana B.
Person was very rude and unprofessional . Charged my card without authorization after I left.CHRISTINAMARGREE F.
Le client n'a pas laissé de commentaire.VANCE C.
Le client n'a pas laissé de commentaire.Alfonso T.
Le client n'a pas laissé de commentaire.SHAWN F.
Le client n'a pas laissé de commentaire.LIONEL M.
Le client n'a pas laissé de commentaire.RAYMOND B.
Clerk purposely kept me waiting at the location until past due time to return vehicle then tried to charge me for an extra day. Don't ever go here.Michael W.
Excellent service from the guy who served me. Always attentive, cordial and above all good customer service. I recommend it 100 %LUIS P.
The person didn't want to work with you. You tell the how things are wrong on the contract and they say it's ok and to take pictures. You do that and they still charge you. They cannot do anything. They direct you to the office.Keir S.
Le client n'a pas laissé de commentaire.FRANKLIN B.
The person I returned the truck to insisted I fill the truck with gas. The person at the pick up location said to return with 3/4 tank which how much gas was in it at pick up. At drop off I had to park the truck in a perfect location at their location. That's not my problem.KENNETH H.
Le client n'a pas laissé de commentaire.DAVID S.
El lugar parecÃa al principio bien pero me entregaron la van sucia y solo la rente por 24 horas y al devolverla me cobraro un cargo extra de 25 dÃ³lares por limpieza; yo le dije que no estaba de acuerdo, porque yo le tomÃ© fotos al recibirla y ya estaba sucia y ademÃ¡s me dijeron que eran 19,95 por 24 horas mÃ¡s 0,89 centavos por milla y solo recorrÃ 52 millas y terminÃ© pagando 125 dÃ³lares eso no es justo. PresentarÃ© un reclamo y revisen su tarjeta cuando renten uhualOCIEL C.
I was overcharged for this rental. I just made a simlar reservation and it's 200 dollars less. I spoke the gentlemen at the drop off location and he said he would try and fix the issue, but I needed to file a complaint first. Simulated reservation, 398,00 $. I was charged 534,60 $.DAVID D.
Le client n'a pas laissé de commentaire.Eric J.
N/A - just be clear about what you are accounting for in the rental price.Chad M.
Le client n'a pas laissé de commentaire.Dan P.
Le client n'a pas laissé de commentaire.Catherine A.
The truck was rented by some one other than me. The system used my phone number and email address. I called the place and they promised to fix it, but they did not. I am sick of all the emails and text messages about the rental.LEONARDO L.
I'm not sure exactly what the extra 25 $fee was so that was unexpected but otherwise no complaintsJOSEPH B.
Location had 3 U-Haul vehicles and U-Haul person was extremely slow and somewhat confused. He kept apologizing for making me wait. Even though I had a contract number he asked me to complete application process all over. It would help if you could identify which locations are actually operated by U_Haul personnel rather than gas station attendants.JOHN O.
Nothing about this rental was self guided. The attendant insisted doing everything manually, in the middle of trying to run a gas station. I never even got the chance to use the app. I had to enter information I had already entered and wait a long time for him to multitask. The check engine light was on the entire time on the truck, and while the box was clean, the windows were covered in bird droppings and the mirrors were not able to adjust to my needs. For the price I guess it was OK, but I am a patient person for the most part. I can see where someone who is less patient than I would be quite upset.JOHN K.
Keep the good work up.BILLY K.
He was an A hole.BRADLEY E.
This is absolutely insane you charged me for over 7 000 miles out and over 7 000 miles back I drove from Brooklyn to Dundalk and then from Dundalk back that is absolutely insane I will be making a phone call because you overcharged me wait wait too much you also charged me for the 98 $safe move coverage which I didn't have any coverage I will be calling and getting this straightened out this is absolutely insaneEDWARD S.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.GLENN A.
The man who worked at this location and assisyed me had great customer service and very friendly. Willing to help me with the whole process. I was nervous and struggled to get the app working and he assisted me throughout the whole process. Thank you uhaul!Kassandra M.
This has been the worse uhaul location I've ever dealt with. Both times they did not clean the vehicle nor do a walk around. I waited longer than expected even after doing the mobile check in. We are in Covid and it was unacceptable. I had to take my own photos of the gas gauge and mileage. I will hit recommend this location.Tamara G.
I was charged for equipment that I never received and when I called them to get a refund I was informed I would get a call back and never did!Erika A.
I choose the â€œmobile pick upâ€ option and i couldn't check in when i got To the location because the site was down for â€œMaintenanceâ€ so i go Inside to tell the woman that i was Here for a mobile pick up and provided my reservation number and personal information. Well to my surprise they couldn't find my reservation and she asked me for all of my information again! So after having provided all of my information again they somehow were able to pull up my reservation (imagine that!) so after them pulling up my reservation they informed me that my total was going to be 165 $i said That's not what was on my reservation and I'm not paying that much for a 10 foot truck! Then they came back and said â€œfineâ€ your total for today's rental is 129,30 $! So i agree To pay that amount and the lady hands me my keys and walks me to the truck and says okay here's the truck have a good day. Does not do a walk through or anything! We ask if she's going to walk through with us to note the obvious damaged truck and she said she would be right back as if we were inconveniencing her life. She comes back 5 mins later asking us if everything was good!? Like seriously!? So we took pictures/videos of the obvious, we contacted U-Haul who did an over the phone walk through with us since it was such an inconvenience having one at the pickup location! 100 % would NOT recommend!IRENE B.