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Mark B
Customer Reviews for Nuts & Volts Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent people made the check in and check out process easy. Very friendly and easy to work with. Truck was clean and well maintained. I will definitely go to them again.
FRANK Dlove this place.
CARLOS TAll good
Jeffrey KI have rented a couple of times, and the service is top notch. I will continue to rent from them. Thank you for your kind hospitality
Dinah LMy rental experience at this rental location was super easy. I did everything on the U-Haul app then I went inside to get the keys and went about my day. Upon returning I also used the app the. Went inside to return the keys. Love the experience
debran bThese guys are the Best!!!! I’m a frequent renter and They go above & beyond to care of my needs.
DANIEL VOlder gentleman was replacing owner due to Covid. The owner was kind to me on two occasions prior but the day I went to pick up the truck the older gentleman was not pleasant. I was invoiced over 200$ more than the amount that I reserved with the U-Haul drop off location a month prior. When I showed the man my mobile phone picture of the reservation amount he said that he couldn't do anything about that and I would have to take that up with U-Haul. When I asked him if he was going to inspect the truck for damages so that I would not be charged he replied have you ever done this before? I said no, to which he said there's stickers on the truck marking the damages. I walked out to a truck covered in snow and 0 degrees. I don't fault the owner. I called U-Haul and they verified my 215$ less amount and she was going to email me that I should get a credit. I didn't get the email. So I called the next day and a lovely woman named Brianna Harris I believe sent me a text and email documenting the over charge. Not a good customer experience
mike SAlways a pleasure to rent a truck from Nuts & Volts, as they are very Customer friendly!
Theresa GHe was quick and very responsive and would gladly use this location again.
Marion RPlease make sure the cab of the truck is cleaned out. There was someone else's garbage in there. Otherwise, all went well!
MARK CWw reserved 2 dozen blankets and had to drive the truck to another Uhaul location to pick them up.
Douglas RExcellent service. We use them all the time
Calvin MSmooth and easy rental. Keep it the same.
richard sBest experience from any UHaul location.
arturo rEverything was great
JOHN MThe guy at the desk was extremely rude, he asked what roads I would be taking, he didn’t want to give me the keys to the truck even after I asked 3 times, he was also rude on the phone I should’ve picked a difficult location
SIERRA STruck had 1/16 tank of gas.....really? The dashboard showed it had 31 miles remaining to empty. Truck had mot been swept clean.
Douglas Rkeep up the good work
JAYENDRASINH SAlways a GREAT experience!!!!!
Theresa Gmost smooth process compared to all other uhaul experiences
yazid SWas met outside and had a very fast transaction. They made my day so much easier as I needed to meet family for dinner.
Jason OSatisfied!
Melvin SNothing to improve this location is great to rent from!!
Theresa GAlways a GREAT experience renting from Nuts & Volts Auto Repair!!!
Theresa GEasy and friendly. Will use this location again.
Christopher AThe truck they rented to us was a lemon! The engine sucked, the brakes sucked, the drivers side door didn't close all the way unless it was slammed. We drove 3 miles to load the truck and the service engine light came on. After we unloaded it we were very concerned the truck might die so we didn't put in gas after driving only 11 miles. Note there was also only a 1/4 tank of gas to begin with. So after I called them to complain about how bad the truck was and how unsafe we felt they still charged us the fuel surcharge rather than demonstrating any type of customer service. I've rented from this location several times in the past. Never again. They told me they took the truck out of service but didn't offer me anything even after telling them we couldn't finish what we needed to do because of the mechanical issues with the truck. Uhaul was made aware of the situation.
Angela JEfficient and friendly staff. Thank you.
Maureen LNot suppose to walk thru garage, very safety conscientious.
Stacy HI was having an issue unloading one item and had to rent a second truck to make it work vs getting a 5 min loaner.
Stacy HIt's just a parking lot with no security, an easily defeated key drop. Felt risky to leave the truck so unprotected. I didn't speak to anyone so can't rate staff.
Amy MThe staff was friendly and gave us all the information that we needed. The service was amazing. This was during the heat wave of a 100F. I've rented from Uhaul before and I usually would just be given the keys, but instead he moved the van to the front of the store with the air conditioning running. Great service and would totally recommend this place.
andrea eNever a bad experience when I rent from Nuts & Volts and the customer service is always GREAT!
Theresa GThe staff in the office and in the lot were super friendly and helpful. I've used them before and I will use them again. A great customer experience. Jay Anderson
Jay AI was charged for WAY more miles than I traveled.
Meghan BGreat place to work with, very friendly.
Tisha KGene Was very friendly & accommodating, . A regular renter and they are a little farther to go but it's worth the trip.
DANIEL VI was not able to do 24/7 pickup, delaying my move by 1,5 hours, causing us to get stuck in traffic.
Alyssa LI was charged an extra mile, a fuel fee, and the truck was very dirty and the weather stripping on the windshield was loose so it was not a comfortable ride.
Emelia Nlocation layout
Mohammed SGreat guys. .. friendly, professional... I will use them again
Calvin MNothing really! This was the easiest, most care free truck rental I've ever had.
Mark CWorst experience, I've had picking up a U-Haul. Per Google reviews and with my experience they have a tendency to charge for fuel when you bring it back with the proper amount of fuel. Very shady business and the owner is unprofessional and the way he deals with his customers.
Kristopher BExcellent service à la clientèle.
DOROTHY WSuper ez, great staff.
John RAlways a great experience!!
Theresa GClean van Great service Excellent transaction
MICHAEL MFriendly and helpful service - first time used U Haul- would definately use again especially at this location.
Theodore LI have never been disappointed with Nuts & Volts Auto Repair, customer service is the best! I recommend them to everyone!
Theresa GNice
Sajid KThey sold me a truck that could not fit a king size mattress and headboard even thought i asked them if it would fit
Alexis HGot the trailer back a few days early and got a very nice credit on my bill. I would recommend U-haul to anyone as an option for self moving
Martha SI made a reservation weeks ago and when I finally got to speak to a representative after waiting in line for over 30mins they told me they did not have a truck for me. Eventually they gave me a truck. The alignment was really bad on the truck. And I had to end up paying my movers extra money since they were waiting for along time.
Fauzia TExcellent location Excellent service
Akhter H