The online pickup was horrible. Took my husband more than two hours to pick up. He had to do all kinds of things to configure his phone so he could check in. And when he called for assistance his call was repeatedly dropped so was constantly waiting for another representative. It was a total nightmare.Dylan C.
Customer Reviews for Nyback RV Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady who helped us was very helpful and pleasant to deal with!Samantha B.
Le client n'a pas laissé de commentaire.cliff B.
It was extremely frustrating to go through the online "return my truck" process THREE times and not be able to complete it. I was asked to enter the odometer and fuel level, and then had to take a picture, but your system wouldn't accept the picture, repeatedly. If there was an option to upload a photo (which I had already taken), that would've been helpful. Or better yet, if I'm entering the info into your graphic interface, why do you need a picture?!?! It should be one or the other, not both, especially if it doesn't work. The site was closed so I cannot comment on the location or the personnel. But I cannot submit this review without providing a rating! Sheesh!Brent J.
Le client n'a pas laissé de commentaire.Terri-Lyn F.
Great people. Wonderful customer service, very caring and went iut if their way to help. MerciDiane H.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Matthew E.
Le client n'a pas laissé de commentaire.Chayna M.
The staff where I picked up the uhaul are amazing I've never had better service I just want to thank them again Will most definitely recommend and use this uhaul site for all my rental needs Excellent service and genuinely caring representativesBill G.
Le client n'a pas laissé de commentaire.veronica H.
Le client n'a pas laissé de commentaire.EVELYN H.
Dropped off on Saturday. Business was closed.Todd S.
Le client n'a pas laissé de commentaire.Wayne H.
The cab was not cleaned. Chips and dirt on floor.ROB C.
Garbage was left under the seats which included a half full vape pen with THC oil. This was very alarming. The service engine light was on. This location is new so growing pains are expected.Tom T.
Le client n'a pas laissé de commentaire.Yves H.
Have a depot that has moving supplies......Gloria D.
Le client n'a pas laissé de commentaire.David T.
Great experience!!Gordon G.
Le client n'a pas laissé de commentaire.brad M.
Le client n'a pas laissé de commentaire.Ed H.
This uhaul and the uhaul in saskatchewan were very unorganized and they didn't even have my file in the system yet even though I got the email saying it was approved and when I could come to pick up the Uhaul. I was also charged for using debit/credit, the lady in Camrose said it's cheaper to use cash, so I was charged extra, even though the man in saskatchewan said they don't charge extra for that.Darcee C.
Le client n'a pas laissé de commentaire.Kayla K.
The agent was exceptionally friendly and provided great service.Grant B.
Everything was great. Only improvement is vehicle wasn't clean. Great people and wonderful service.Terry B.
Le client n'a pas laissé de commentaire.Madison Z.
Awesome friendly peopleDenis P.
One thing I would change is the "1/4 tank of gas". Makes no sense. Should be pick up full, drop off full. We ended up losing quite a bit of money by overestimating how much fuel we would need. This policy seems silly to me. This isn't a complaint about the location itself, the staff was lovely and helpful, the vehicle was great.Joan M.
Le client n'a pas laissé de commentaire.Ron H.
Le client n'a pas laissé de commentaire.Vern L.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Gordon P.
Le client n'a pas laissé de commentaire.Patricia S.
Getting the actual uhaul with the aid of my phone wasn't as easy as I thought. First of all it took me forever to â€˜enable my location' even though I had confirmed it to allow, I couldn't get it working for a good 20 mins. When it came time to finally get the uhaul it needed a picture of my licenseâ€¦ which I had renewed a few days prior because it's close to expiring. That was also an issue for me and took awhile to navigate it. When I input alternative contacts, uhaul would call the number, the contact would answer the phone, and the line would disconnect immediately. That happened for a good 10+ minutes. Until finally I had to call a representative and he was very nice and helped me navigate getting the uhaul. It took around an hour to get this truck for me, which set back my moving time & the truck only had a quarter tank of gas. By the amount you pay for a uhaul, I would expect it to have enough gas. That was a disappointment.Tyler HELGELAND H.
Le client n'a pas laissé de commentaire.Jim F.
Very helpful and good communication on product availability (trailers, blankets) during booking.Kelly W.
The lady who waited on us was Amazing her name began with C , I think so helpful and sweet .michelle F.
Yes when I guy goes to get a trailer could you put the snow on hold!! Lol all went great. The lady who helped me was awesome!!Brett F.
Make sure all of the 12 volt power connections in the cab worked and that there the standard hand cart was in the truck.Eric W.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.STEVE H.
Le client n'a pas laissé de commentaire.RONALD S.
Customer service experience was incredible.Dean K.
Le client n'a pas laissé de commentaire.Ian C.
Le client n'a pas laissé de commentaire.Jason D.
Le client n'a pas laissé de commentaire.Riley B.
Excellent trailer to move a large touring motorcycle, well worth the money spent.RONALD K.