Le client n'a pas laissé de commentaire.
william b
Customer Reviews for O'Henrys Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All excellent in every way
Julio RExcellent service à la clientèle.
HECTOR GI don't have any suggestions! The service and staff were excellent!
Samuel P24-Hr. key drop off was handy.
Thomas WThere was a friendly gentleman on site in the morning who was kind and helped me with the lock box where the key was located.
Kyle WTruck was ready on time.
John WReduce pricing, make the office not so creepy
Scott Jthe trailer was ready when I needed it and he helped me hook it up.
Joseph BThe trailer leaked and everything inside was soaked.
Brian FPlease see other review.
Jeramie KThe gentleman was very friendly and personable.
Lorna LI had two rentals with 26' trucks and a trailer. The app allowed me to turn in the truck on the same reservation as the trailer, but I was instructed just to lock the second truck and leave the keys in the lock box. I was charged an extra day for the second truck, even though I turned the truck in a day early due to no one was working at the location on Christmas Eve or Christmas. In stead of calling to ask about the drop off, the operator of this location just charged me as though I turned the truck in the day after Christmas. U-Haul customer service was very helpful and processed a refund through the local store, but if I had to return anything outside of "normal business hours" I wouldn't use this location again.
JERAMIE KThe pickup location was great - keep up the good work!
stan bVery helpful, easy to find and rent from, several trailers to choose from, employee helped connect and insured all lights worked before leaving. If I need any other equipment, would rent from again, price was better than rental from private party.
andrew aStaff was very friendly and helpful. 2 thumbs up!
Shane AVery efficient and friendly service.
Laura TLocator didn’t work on phone, enabled location services but still didn’t work.
Ricky NNot friendly did not have equipment requested and would not find where we could get what we needed.
Stephanie BVery easy to do business with.
Jeff HJack Feagin was very helpful.
Daniel BJack was great. He came out and helped unhitch the trailer and get it into place. He took my name and within minutes I had my emailed receipt.
Mark GThe owner was very friendly and accommodating. The rental return couldn't have gone easier!
Mark NQuick and easy in and out.
Jeff SGreat service and equipment
alector cNothing, the people that work there were amazing
Samuel PGreat team and location to rent equipment.
Carl BJack was very helpful and polite.
martha cFrocina was AMAZING! She super friendly & helpful. She made the experience seamless & easy!
Jerry FThis place is a gravel lot lost in time
JIM CNothing to improve on, everything went smoothly from hooking up to unhooking saved some trees by getting an email contract and an email receipt. Thanks for being so kind.
Jaime ejack and his partner in the office are the friendliest folks around. I'll always try them 1st.
Andy RThe person who served me was really nice, friendly, efficient and professional.
RICHARD CThe extended time for the return of equipment was much appreciated . Not a lot of companies would do this. I will definitely be back for more rentals. The staff was so pleasant to speak with as well as the gentleman who hooked me up. Great experience !!!
RENE GCustomer service was outstanding. Frosina was very helpful to me. A pleasure dealing with her.
Stephen JWe dropped off a trailer when the office was closed. The drop-off was easy, but we have no idea what the location was like otherwise.
christin wThe man we got the trailer from was awesome he knew his job so well he taught me nhow to hook up a trailer. U-Haul has done great training there personnel thank you ror the help in an extremely fast time
Randy HJust like I said inform about when paying cash.
Randy FU-Haul had us drop off at this location which ended up being 8 miles in the wrong direction and we passed another U-Haul place on the way that we could've gone to. That was 4 miles closer. So, even though the guy was super friendly, I would not recommend this location because we were given the wrong directions on how to get there and end up driving miles and miles out of the way.
Sharon DExplaining terms better and what about extra miles that we’re not used can I get money back?
niakia jPads were not in truck Self pickup was a terrible experience
Linda DI rented a car carrier the right hold down strap was worn out and needs replaced. It still works but hard to thread into ratchet.
Tom DVery easy and fast service.
Rodney MThis is a biased survey to get trash data. Where are the questions about UHAUL? Your product team really missed this feedback loop. Lol. Where are the questions about other suggestions such as "change location fee"?I gave the address to find nearest uhaul. YOUR rep gave us a site 40 minutes away. This WRONG location put me over the mile mark.
Ernest EFrosina was very friendly. She was alone and I had to hook up my trailer myself. The trailer I got was very worn and three of the four tires were very low on tread.
BRYAN BI returned a trailer an hour late and they charged me for two more days. Had to get two hours back by begging them very poor service. I will never go here again.
HUGH BGreat help upon arrival and drop off!
Allen MI dropped off the equipment when no one was around, they took care of it the next morning. Again, so easy!
Pat LThe owner didn't have anyone there to remove the trailer from my hitch once I came to return it. The lady that worked there was all alone and neither she nor I could do it. She had to ask some men at the business next door off they could help us. Embarrassing. In my opinion, they really need to have someone who can do that on site during all business hours, as that kind of goes with the job! I won't be returning to this location.
Erin L