Had been using Uhaul frequently lately for my new business.. Booked trailer for three days but ran around quickly and was able to return trailer a day early.. but 2 hours after I picked it up.. 1:20 instead of 11:30 and was charged for the third day.. Unimpressed... !! Consider the extra day I paid for to be my last booking with UHaul..Chris H.
On The Hoist Service Centre Ltd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Please don't charge for insurance that is opted out of when making changes to orders.Megan H.
While the hours seemed a bit short on a Saturday, the ability to make a reservation, check in and then checkout, it doesn't seem to matter if the storefront is open or closed. The franchise was open when I picked up the truck and closed when I returned. Everything went very well. The staff was friendly and knowledgeable when I picked the truck up.DOUGLAS A M.
I saved money returning the trailer to a location further than my home location. However, I was disappointed that uHaul selected a location to return location that was farther than the one I selected online.JERRY WILFRED D.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.DAVID AUSTIN F.
Le client n'a pas laissé de commentaire.Andrew S.
Reminder sticker on dash For which side the fuel tank is on!David T.
Not happy I got charged extra gas. As I made sure it was a little above the mark from when I picked it up.MICHAEL JAMES M.
Le client n'a pas laissé de commentaire.iain hope S.
I have rented from u-haul numerous times, but was not happy about getting notified 3 hours before my pick up time that the trailer I booked was not available at the location I booked it at. This now involved an extra hour of driving time to get the trailer.CARL F N.
We rented a 11 foot truck and car trailer to move my son back home. We had a major problem and I paid the extra for the insurance and piece of mind stuff... NO SUPPORT & NO ASSISTANCE when the tire strap snapped in half. We were told to wait until the next business day...after the roadside assistance(PIECE OF MIND...Yeah, right!!!!) spoke to the location manager. WOW, I feel like I was taken advantage.Kelly H.
Le client n'a pas laissé de commentaire.MATTHEW GAVIN H.
Wheeled hand carts that fit the ramp. Straps to secure over sized loads on the cart.CARL S C.
wasn't allowed to go in per covid rules. However, you guys have this location listed as New Minas on your website, which is 5km away and made me go to the wrong uhaul store.Colin B.
I chose the mobile pickup option and had multiple issues. I had to call customer support twice because the first person I talked to didn't help me at all. The second person was really nice and helpful but unfortunately I still had issues and ended up having to go inside the location, which I was trying to avoid due to COVID19. There needs to be an easier way to do contactless pickup because this entire experience has left me annoyed.Ryan C.
The equipment was ready for rental. The equipment dealer was friendly and knowledgeable about the equipment. And finally, the dealer respected the social distancing associated with covid-19. I'd gladly rent from them again.Gregory Angus S.
Le client n'a pas laissé de commentaire.Christopher Y.
Have someone on the site to approve liscence I was supposed to receive my rebar Thursday at 8pm sat beside the truck for 3 hours before proceeding home then returned Friday and did not get my U-Haul until almost noon this delayed my move my a whole dayKarana M.
Le client n'a pas laissé de commentaire.Robert M.
we didnt think we should have been charge s a whole days rental fee when we only had it three hours. and the guy working there said we woudl have to have it back by 1230.... when we got there......... last one we rented was further away Kentville and the exact same route and had it 24 hours * and cost altogether 80 some bucks. that was with insurance this time i didnt get the insurance. 95 something also there was tech difficulty so she emailed my contract ( that i cant read its scrammbled ) and too late now lol i have no cell just an at home computer. but they were all nice and polite.GORDEN R.
Le client n'a pas laissé de commentaire.Jordan J.
We were under the impression that we were going to be offered 0,59 cents per mile instead of .79. However the service was good and staff friendly. Phone and on location. When trying to line up a recent rental - on separate occasions - at a local location, we could not get a phone answer on any call and were told by other locations to call Dartmouth. The weekend return process was also a little unwieldy. But all in all the rental went wellLloyd S.
Le client n'a pas laissé de commentaire.Zackary Douglas C.