Le client n'a pas laissé de commentaire.
RICARDO G
Customer Reviews for On The Move Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The van was a little dirty, but drove well.
Lisa GEverything was perfect, staff was excellent, definitely will use them again
CHARLES SMark was very courteous and explained everything well. The location was very easy to drive the truck to.
RUTH NThere was plenty of space in the lot to drop off the trailer and signage for equipment return. Did not see any personnel on site but that was not needed as I was just dropping off equipment.
CHARLES PThe service was awesome.
LAWANA JBien
Valerii PVery easy to deal with great place!
Zachary CThe worker who helped us at this location was very professional. He answered all of our questions and helped us a lot. Also this location had a lot of space for easy driving of the truck. I would definitely recommend this location!!! Merci.
LYNETTE SI love the easy access to get here. The facilities are larger and more open than many locations. The owner is very facilitating and helpful. I can't afford to buy, maintain, and insure a trailer for what I can rent one here.
DOUGLAS SNothing. Outstanding customer service.
NATHAN AOwner was fantastic. I was in and out in less than 10 minutes
LINDSEY N26' box truck was disgusting inside, coffee and sticky stuff all over the interior. The windshield was filthy on the inside. I had to wipe down the windshield and interior before my road trip. The check engine light was on and it was just brushed off by the person I picked it up from. Abs light came on and off while driving. Truck only had 1/2 tank of fuel so i had to fill it before my road trip. The car trailer jack was broken and didn't work. I had to get a different jack to remove trailer while I was loading the box truck. The straps on the trailer were very old and worn. I used my own straps.
PATRICK DThere is an employee down there named Mark. He treats this business like he is the owner. He has taken care of me on multiple rentals and I have observed him treating every customer great just like he treats me.
NATHAN AGreat service & smooth experience. Thank you.
Elena LThe agent we worked with was really helpful.
OLIVIER LLocation was open on Sunday so drop off was very convenient. Owner/Operator took care of everything!! Very professional location.
Gary LStaff at this location was fast, friendly and so helpful. It's not one of the giant facilities, with all the services, but if you want fast pickup, fast service and efficiency, this is the spot.
FREDERICK BNothing. The gentleman that helped me was very professional and cordial. He's a great representation of what uhaul would want. I'll be using this location from now on.
CURTIS RBoth gentlemen I interacted with were super nice guys. I felt like they were looking out for me. Very upfront & accommodating. Smooth pickup & drop-off. Second time I've rented from this location & each time was great.
MARK MDirty windshield and no washer fluid in the truck.
DAVID HVehicle was old. Vehicle leaked oil on my NEW driveway. Owner was helpful during pickup.
ROBERT HThese guys always have the equipment I need and they're open on Sundays!
JERMAINE Bvehicle has serious transmission issues. need service very soon.
REGINALD ONo suggestions - this was excellent service all around.
MARIO PNeeds cleaned
CAROL WThe first location was closed and I had no way to get my equipment. I had paid for a mobile pick up. The location stated that they were open. No one ever came. Called customer service. I went back and forth with them for 2 hours. After getting transferred and hung up multiple times I finally was able to speak with an associate who previously transferred me and it got disconnected. I was at wits end and it too everything inside of me not to go off. My issue wasn't with her directly but the company. She was able to rectify the situation but that's 2,5 hours later. I was supposed to have a truck at 10am. I got it at 1pm. Horrible experience. Thanks to the associate that helped me but I don't think I'll ever use Uhaul again. I can't believe the unorganization of this company. I would rather spend money to buy a truck instead of using them. I have never been so inconvenienced in my life. The last rep and the associate at the location were awesome (10 stars to them) but the system was horrible! So disappointed. Would never recommend them to anyone else unless they go to this location and speak to the associate directly bc he is AMAZING!
Porscha DThis rental place was the BEST experience I've had at any U-Haul rental place
MICHAEL Hthank you U-haul. your staff was very helpful for my hitch ball hook up and all tail lights check. when I return the trailer, he drove the trailer back to its spot, since I have trouble on reverse. wasting no time, I was on my way home. good job.
HAIPING WGreat job! Appreciate the good customer service and generosity when there was a mistake with an original rental location.
Josh SSite was closed with a sign for vehicle return but no way to tell where to park so you won't be charged as per the uhaul video.
cherise yNo comments offer here. My rental experience was just fine.
Clay TI reserved my uhaul 3 weeks prior and day of they sent me to 3 different locations all across town! Uhaul wasn't ready and overall had a really poor experience
Michael AThe truck was not good. The engine was revving up when I was pressing the brakes. It was not smooth at all. This is my first time getting a U-Haul truck and will also be my last time.
Amit TI rented the truck for 2 days. I used one day only and turned in at the location requested by the location, not my choice. I asked for credit of the day not use and it was denied.
JC DI have used this location 4 or 5 times over the past few years or so because they are friendly, easy to work with and make me feel welcomed and comfortable. They are laid back but professional. I highly recommend.
Byron HThis review is for U-Haul. Not the actual location that I got the Box Van from. They were fine.. But U-Haul sucks!!! Don't give customers the run around. Learn what the term "guaranteed" actually means because it most certainly doesn't mean anything to U-Haul. I had the absolute worst experience with getting this BoxVan. My pickup location was changed 5 times because the Box Vans were not available. Each time I got an email stating my Van was reserved and GUARANTEED. I spent 2 hours sitting at a location waiting for the U-Haul person to show up... they never did!! It was a horrible day and you should be ashamed of how you treat your customers!! Don't rent from U-Haul - just say NO!!!
Kimberlee BThe Gentleman was extremely great and very cordial. Merci.
Mauro RThe uhaul was great!! Very friendly and was able to help me get into my truck in less than 10 minutes. Merci
MATHIEU EPick up and return process are nightmares
Guadalupe Nvery friendly great job
EDWARD BReserved 15'. Upon pickup I had to argue that I did reserve 15' as he said no we have a 20' instead. Turns out he misspelled Miller. Truck was dirty & reaked of Marijuana. Once dropped off & key returned in box. I was called next day that the key was in the box. Insisted I had it & if I can't find it, they'll have to break in & extra charges may apply. I Insisted checking cameras, as I know I did the right thing & left in box. Later get a call that he found in parking lot, that he must have dropped when walking around with the keys. Not very professional!
Michael MThe vehicle needed an alignment and was difficult to drive due to this issue. Didn't have an opportunity to complete the move, too scared to drive your van. I returned the vehicle within hours (sat in the driveway) although, I rented for the entire day. That was the only van the location had and we didn't need a big truck for the items we were moving. The rep at the facility is always helpful and has great customer service skills. No issue with the staff just the van.
Joy Cgreat service
Timothy BThis is the second time I rented from this location in the past month. Mark is excellent- he's extremely professional and very helpful with me being a novice uhaul driver. I would highly recommend this location.
diane hThe person checking us in was the best rental agent ever. He didn't oversell, but offered good options. Helped with trailer hookup. Made everything stress free. A+
Timothy PIt broke my car
Harley GVery helpful in every way
Bryan LRien
Jeffrey G