Customer Reviews for On The Run
(Concessionnaire U-Haul dans le voisinage)

306 évaluations

1601 N Lake Dr   Lexington, SC 29072
(Shell gas station beside Jakes Landing)

(803) 808-0536

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(803) 808-0536

1601 N Lake Dr
Lexington, SC 29072
(Shell gas station beside Jakes Landing)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 7h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Owner Is very helpful

PRAGNESHKUMAR P. 
Évaluation :
5

The staff at this drop off were helpful and made the drop off process easy. The location was extremely convenient for my needs.

Sean T. 
Évaluation :
1

Person taking our rental equipment searched by my last name not by the contract number. Apparently he couldn't find the contract for the auto transport. It took more than an hour for the rep and for us to call U-Haul to refresh the contract and get us confirmation of received auto transport.

John P. 
Évaluation :
5

Amazing service. Pernell is amazing. He went the extra mile for us, and made the cross country move just a little easier on us.

NATALEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

S.O.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C. 
Évaluation :
5

Parking lot was dirty.

Kurt M. 
Évaluation :
3

It was a wait while the clerk called the guy in SoCal to arrange everything

Matthew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi P. 
Évaluation :
1

have the equipment available that was rented.

ANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYLEIGH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delaney F. 
Évaluation :
4

The attendant at the pick-up location was very helpful. Our reserved vehicle was not available for pick-up, so he got on the phone with customer service and helped us get another truck. The truck was mostly clean, but there was a half-eaten brownie left in it from the previous user. There was only 3/4 of a tank of gas, when my understanding was that users are expected to fill the tank at drop-off. Overall, there was nothing wrong with the location, but rather the user who checked out improperly and the user who did not drop off the vehicle we originally reserved. As a result, the moving pads we had reserved were not available and while we did receive a refund the change impacted our travel plans.

Nikolai W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
1

Bad service

Diane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik S. 
Évaluation :
3

My dolly was missing from my rental. I had to stop and buy one for 160,00 $

Jeffery T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L. 
Évaluation :
2

I feel if u haul is advertising with their equipments then there should be a u haul personnel present. Not the gas station counterperson having to call someone on the telephone. No one should have to discuss Buisness in a crowded store. Having to give ones credit card information a cross the telephone in that environment. That is not the way to conduct buisness.

Stanley W. 
Évaluation :
4

Easy pick up and drop off. No long wait for contract and hook ups.

Grady H. 
Évaluation :
1

Horrible service. Attendant was too lazy to check in the trailer so he said just put it in the back. Then waited 3 days to 'check it in' and charged me an extra day rental.

John G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
4

Lots of comments about the clerk at the counter handling both store business and checkout of the vehicle but used the on-line reservation process and was out the door in Less than 15 minutes. Great service. Cab had not been swept out but box was clean.

Michael H. 
Évaluation :
1

We had to unload and load the trailer without any assistance. We have damage from the trailer to our truck because it rolled forward. No one assisted us and there were no cement blocks handy. It was a terrible experience. The convenience store attendant took our information on the back of a cigarette package (I have documentation) and had no information regarding the U-Haul. He had to call someone and put them on the phone with us rather than handle the situation himself.

karla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn O. 
Évaluation :
4

The paperwork took a long time because the representative was the only cashier working at the gas station. She was friendly and patient but she was burdened with checking out the other customer's purchases at the register and entering my info into the computer. Checking the truck back is was quick and the representative was also friendly and patient.

Carla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
2

I rented a 6/12 trailer for thee days, Picked up Friday 4/17/20 to Sunday 4/19/20. I returned the unit Saturday 4/18/20 and I am still being charged for the full three day rental. I will never use Uhaul again.

Shane M. 
Évaluation :
4

This location was great. However, there was a very inconvenient problem with Uhaul themselves and their reservation system. Our truck was not available at our original location and we were not notified until only minutes before arriving to pick it up. The time lost and mileage to the new location wasn't a consideration to Uhaul corporation at all.

Richard V. 
Évaluation :
3

We weren't sure it was inside the Shell gas station

Anita R. 
Évaluation :
4

This was the 2nd time I used this location to drop off. Both times I had to call back to UHaul to let someone know that I dropped off the unit!! I have a few more trips planned over the next few months and I have to use this location to drop off, Hope it gets better

Robert R. 
Évaluation :
5

Easy return very simple great folks!

Jesse A. 
Évaluation :
3

I called and checked the web to see if location was "open", which it was. I was told that the person was new and had to call someone to take care of things. I dropped off 12/23/19 around 5:30. there was no one there to direct me as to where to drop and I had to call 12/28/19 to make sure my account was clear

Robert R. 
Évaluation :
5

Very friendly CSR. Last minute moving on Christmas eve. Called a couple other Uhaul shops and no answer. Poor lady was trying to run a store and Uhaul service. She was friendly and helpful.

PEGGY S. 
Évaluation :
1

I dropped off my U-Haul 3 hours before I had to. Two days later they said that I hadn't returned it. They charged me for another two days. I had to call and argue with the U-Haul company to get my money back. Once they finally realized I did nothing wrong and it was an error on their part they told me it would take three to five business days to get my money back. Do not use this location.

George S. 
Évaluation :
1

Confirmed pick up location was closed. Called U-Haul 800 number and was directed to another location. Guy had no idea what he was doing. It took an hour to finally get the trailer rented and he said he did not know how to hook up a trailer so I was left to figure it out for myself. Very unsatisfied with the pick up process.

James F. 
Évaluation :
5

They had to fix all of the screw ups that the pick up location made and handled it perfectly

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Fix damaged bumpers, door handles etc b4 renting out. Save customers unnessesary inconveniences. Otherwise, amazing and easily contract modified for much appreciated convenience. Look forward to the next rental. Merci

Michelle E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy B. 
Évaluation :
2

The location had no moving blankets available upon arrival. I had to spend 140 dollars to purchase moving blankets from Home Depot. The receptionist was great, she just didn't have the resources to fulfill the order.

will K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
2

This was not the original location that I was going to pick up my truck. At 2:45pm Jam Pac called and said the previous rental person had not brought the truck back yet. They sent to On the Run to pick up a truck.We got there at 3pm.The girl behinde the counter was great BUT she was all by herself to run 3 stores,( the convenience store, the liquor store and U-haul customers). We did not leave that location till 4:25pm because she could not handle all 3 businesses. We just stood there and waited and waited and waited. This was not at all the cashiers fault. There should always be 2 people there if they want to continue to operate 3 different businesses at the same time.Not Satisfied at all.

Claude D. 
Évaluation :
2

The person at check out did not know how to hook up or check out the trailer. She was the only person working so it took 30+ minutes to check out the trailer. Trailer ended up having a leak and cord connecting lights to truck did not work so we had to get a different one.

Carley B. 
Évaluation :
2

The rental process took about an hour. The clerk at the store wasn't trained on uhauls, so she had to call someone. After waiting to speak to this person for ~15 minutes, I gave him all of my information over the phone (same info I had given the uhaul rep when I reserved the trailer, then when we were hooking up the trailer, a 3rd person showed up and I had to give him the same information again. One hour total time - I rented here as it was convenient to my house, but won't rent here again.

janet N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jonathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trey B. 
Évaluation :
4

My mileage was figured incorrectly and I tried to tell them it was wrong. Went ahead and paid but Field Supervisor credited my account.

Mary S. 
Évaluation :
1

Trailers parked in a low grassy area that was wet and swamped. Attendant did not help hook up the trailer or give any instructions on how to hook it up. I had to construct a jack out of milk crates so I could hook up the trailer to my vehicle. Horrible experience. Nearly hurt myself lifting the trailer by myself.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDIAZIZ M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
1

Service is very very slow

william W. 
Évaluation :
4

Clerk was not friendly.

al R. 
Évaluation :
3

The dolly that I requested was not at this site. The clerk was good enough to call and find one close by, but I still had to go to a second location to pick up the correct dolly, where I spent another hour waiting.

Cheryl W. 
Évaluation :
1

Rented a 6x12 trailer that was backed up a small hill had to call my son to come help when I returned two men were in store and offered no help had to call help again

Jimmy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Staff was great. They were very helpful

Viren P. 
Évaluation :
1

I had to wait for over an hour to pick up the trailer I had reserved online. The attendant was running a gas station, a liquor store, and a U-Haul location single-handedly. The attendant, while pleasant did not know how to use the laptop and/or the U-haul was not working properly. Finally, she just gave up and said "go ahead and take the trailer and promise to drop it back here tonight". i will never rent from this location again. There are plenty of locations in Lexington, SC, perhaps On the Run should not be a U-haul location. On the Run makes U-haul look bad.

Edward K. 
Évaluation :
1

This is convinent store with one clerk working the counter and trying to check you in. The clerk didn't know what size ball or anything about the trailer. There was no one to help hooking up the trailer either I will never go back there again.

Walter G. 
Évaluation :
1

At pick up there was only one person working the gas station and the rental. I was there 40 minutes waiting every time a customer came to the gas stations I have to wait.He wasn't able to come out to help me hook up a 6x12 trailer or to check the hitch connection. I had to ask someone for help and that was super Heavy and unsafe. Unfortunately there was a lady by herself at the gas station at drop off so had to unload the trailer from my truck by myself. I could have hurt myself totally not worth it. I had have really good experience with U-Haul on the past but this location service it's terrible.

Gaddiel T. 
Évaluation :
2

Would not hitch the trailer or test the lights. Just gave me the receipt and told me to do it myself. Trailer was positioned so my truck had to be IN THE STREET taking a full lane in order to hitch trailer. Different guy when I returned the trailer. Everything kosher then.

Dexter H. 
Évaluation :
5

Very customer service oriented

John P C. 
Évaluation :
1

Advertise no air conditioning. It's 1000 degrees outside in the south. Anyone using a uHaul is doing manual labor. There needs to be working A/C in every single truck. If that isn't the case â€" it needs to be advertised!

James F. 
Évaluation :
2

They only had 1 employee waiting on customers. There was no one for just uhaul. The wait was long even though I check in online

Floyd B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrick A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Évaluation :
1

No staff helped me disconnect the trailer and park it.

Larry P. 
Évaluation :
2

It was just slow service. They had the cashier checking people in. Very inefficient.

hunter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
1

It took 40 minutes to check out the trailer. The cashier didn't know how to work the system and he would constantly stop to help other customers. Equipment was not cleaned out. I will not return here.

Ashton R. 
Évaluation :
3

Not much interaction with the personnel.

Ed S. 
Évaluation :
3

Not very friendly.

Joseph M. 
Évaluation :
4

Commented that the vehicle needed front end alignment.

Henry B. 
Évaluation :
5

On The Run has a well oiled system and well trained people that know how to make it happen! Period.

Cole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
3

When picking up trailer he had no kind of extra. We needed the set up for pick up had to go out of our way to purchase at store. After that waited for him to check up set up never done.

William B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
4

Was charged another 6,00 $ to drop it off??? NOT HAPPY with all the hidden fees!

KIM P. 
Évaluation :
5

Only uhual place that was open on a sunday. Very appreciative of their help.

Thomas F. 
Évaluation :
1

The girl did not explain that the rental did not include a hundred dollar deposit and I even called the call center three times trying to get a coupon that made us rent with you guys that was suppose to be 15 off and 150 miles. No one explained that the only way I could get money back was to take truck back which I would liked to do. This girl did not give us a clean truck, had about twenty moving blankets in the truck with dirt and trash all in. We had to clean the truck before using it, she did not verify miles or gas and the gas was not correct.

FRANKLIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sachin V. 
Évaluation :
5

The location at 1601 N Lake Drive, went above and beyond what I expected. There was a little miscommunication issue, due to ME not reading the contract. They worked with me more than any other U-Haul dealer I have used. THIS IS MY NEW U-HAUL dealer of choice. I can think of nothing this location can do to improve their service! NOTHING!

JAMES J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JoMarie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aric C. 
Évaluation :
5

No problems, very efficient service.

james C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryce W. 
Évaluation :
2

opened door had a lot of lumber and other items in it. had to wait 29 minutes for them to unload. made me miss my help to load. had to wait till next day to use. turned in 1,5 hrs late. tried to call location went to fax. got no one. tried to call uhaul , held for over 10 min. no answer. charged for extra miles because location requsted did not have truck.had to pay about 60 more than should.

Leon D. 
Non les évaluations ont été soumises pour cet établissement.

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