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Bill Nigro
Customer Reviews for O'Neal Lane Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best Uhaul experience Ive ever had, great job team!
Trace BurkeThe place was very clean , the manager was excellent, he showed us the new way U-Haul do the check in and check out, very easy and he came out to help, recommend this place
Shereda Batistelocal dealer always polite and helpful
rashine alexanderThese guys were great,. but my original location was college drive but was changed. When I called that location and spoke with a uhaul person he was very rude and not helpful at all. I will never use that location to pick up or drop off a uhaul vehicle..
Gary SmithLoved the friendliness and Great customer service
Charlene WilliamsMoving is frustrating and when we are working under time constraints we want the most efficient and prompt service. The elder attendant was left by himself and he was not well experienced with the procedures. The vehicle did not include the hand truck as part of the rental truck and it consumed alot of gas for an in-town move. If I had traveled out of town the gas expense would have been enormous. I have not received the monies credited back to my account yet from the rental returned November 30, 2023. I had scheduled the truck and the tow equipment, but only used the truck. I did not have Safe Move as part of my online reservation, but when I paid for the rental it was added to my fees.
bertreassia hamiltonExcellent service à la clientèle
Danielle SmithNothing much, everything was great.
Dario Rodrigueztruck had trash in cab. red ants. doors didn’t shut completely. uhaul truck at this location was the worst i’ve ever reno
shawn dietrichThe gentleman that assisted us was very professional and friendly. An art that is not seen much in businesses these days!
Shane PourciauThe location was close to my house. It was clean. The price is affordable and the team provided good customer service.
Randall LavernNothing I found the customer service was very good!!!!
tammy johnsonVery efficient attendant, great job.
Michael EngleThe clerk left before he said he would on the phone. The parking is super hard for drop-offs since it is so slim.
ALYSSA RODRIGUEZThe man was awesome !
Romisha TousantFriendly and understanding this will be my go-to place
Lanacia WashingtonThese people are very friendly and knowledgeable. Great experience.
Jason FurrateAwesome customer service.
charles bardwellRepresentative over charged. The miles he calculated cannot be correct. The moving locations were right next to each. And the uhaul was not moved after moving. We packed, drove right next door, parked unpacked, when back right next door and packed the final things needed and went right back next door. That isn't even a mile if so not over it. We were charged for 56 miles which is ridiculous.!!!!
Shelby WellsThank you for your help!
Mary b HallVery friendly enjoyed our experience with them would definitely recommend
Monica KleinpeterGreat, easy experience.
Jay FitzmorrisVery nice people
Kriston LeonardThe staff was very patient and friendly.
HEATHER GETTLENothing. I appreciated them calling with instructions specialized to their location instead of me being left to figure it out.
Daniel ThibodeauxReceipt was not updated to show that I did not receive the equipment indicated due to availability.
Joshua Minayaeverything was perfect
jordan wellsGreat equipment, customer service impeccable.
mark mossDo not change from customer service to the truck no problems.
Allen PrinceDirty truck. Engine light of truck on. Right rear tire was missing air. Person at location only showed up 20min after opening time and didn't want to receive truck back during opening hours as he supposedly was in lunch break. Very rude person. Never going again there.
Rogerio ChiezaFortesGarciaChase is always on top of things. Very helpful. I lived several states away from the storage facility. Chase does an awesome job of managing O'Neal's Storage. He always found a way to help with any concerns I had.
MARYANN WHITAKER | Expérience généraleHe was extremely nice and patient as well as knowledgeable.
Brittany CatoNeed more security cameras on the storage units. Cameras at the entrance are not sufficient.
RANDALL EBERHART | Expérience généraleVery courteous and quick
Regile PadgettVery clean and organized !!
Dacobia EnnisIt was excellent!! The gentleman that handled our rental was wonderful-- he is a huge asset to UHaul and should be recognized for the outstanding job his is doing.
janice grayVery professionals
Daniela BuznegoThis location was great! Everything was good with the truck and the pick-up and drop-off. thanks!
Beth GrayGreat experience!
michael FletcherChase was very kind and hospitable… he seems like a very conscientious worker and his personality is such a plus! Very clean and welcoming store! Will recommend friends and family!
Kim CroftChase was extremely friendly and helpful!
Randy LebouefVery pleasant experience.
John WinnEasy and quick process!!
Ashaki TobiasThe movers I prepaid for did not call me to confirm the time to help unload, nor answered my calls.
Jennifer SammonsAll good. Just another friendly U-Haul vendor doing their job.
Damon PattersonChase was wonderful to deal with....polite, helpful, and respectful. He was very accommodating and made the process easy. I will use only this location from now on.
Elizabeth DouglasEasy, great customer service
hope millsGreat service. Thanks.
Jimmie GrissomNot charge for 2 days when ask for one and won't refund the second day!! I didn't even have the truck 7 hours the first day!!! I was charged for 205 miles but I only did 189!! All the response I got was it's a set price and I only asked for one day!!
Shanika CroomsThe windshield was cracked, the handle to roll the drivers window down was missing. The truck had a strange smell in the cabin. The most disturbing was the tire air pressure system warning was on and when I brought it to the attendant's attention he said he couldn't add air because he didn't have an air compressor. He advised me that he noted in the records and I should take it anyway if I could add air myself. I checked the air pressure when I got home and all tires had proper pressure. The system had a failure and the light stayed on the entire time I had the truck. I hope it was fixed for the next guy.
jEFFERY Howard