Le client n'a pas laissé de commentaire.
MIchael C
Customer Reviews for Oak Grove Stor All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Dirty vehicle
Hillary VAs expected
Earl PPlease call me on 754-267-1544 Thank you
RAKHI MWe rented the car dolly for 6 hours. Equipment was in overall good condition and everything went well when hauling the vehicle to and from the drop off destination. Price point was great and employees at this location are wonderful. Thank you for a nice, easy and fast experience.
Julie Rnothing that i can think of.
Dwain eThis is my "go-to" location for regular trailer rental. Amanda is friendly and professional. Highly recommended
John SCustomer Service was really good. I would highly recommend this location.
Roger KHave Free Cheeseburgers.
Franklin LAmanda, is the best UHAUL person I have come across. Her care to ensure I have what I need is top rate. It is a shame that corporate scheduling always gets involved and has my volunteers and staff are driving hours to get equipment that should be where I asked for it. I suspect it is part of the corporate strategy to get more money on mileage. I wish corporate would support their local dealers better.
JOSEPH CNo gas , truck issues
Tyler SI ordered an appliance dolly and it was not in my truck when I went to pick it up. I did after hours pick up so no one was there to assist me. Not only did I have to go buy one but I had to make an extra trip and drive further to go purchase the dolly. I was still charged for something I didn't receive.
Harold JCheck in app was having issues and resulted in a 45 minute delay in receiving key/truck. I had to call the 800# three times for assistance.
Lance BI was never assigned a storage unit at this location
Loren S | RéservationThe owner is the best! The rental process was super quick and easy, I was in and out in minutes ready to go pack and move! The uhaul was really clean and readily available. Plus the cost was the best in town!
Stephanie WI got confused on the lunch and not in the office time. Maybe there could be a better way.
CLARK JWATER
kristy wVery friendly. Will definitely use this uhaul location in the future
Christian CVery clean office and equipment. Extremely polite. I did not sign up in advance, but it took only minutes to process me. Including processing and hooking up the trailer, I was in and out in about 15 min. Thank You for your efficiency!!!
Franklin LNothing! Truck was amazing
Caitlin WNo comments other than fast & friendly
Thomas TAmanda is a friendly lady and she was very understanding
Vickie P | Expérience généraleNo issues there.
William LA Good place,with great people!
Jared HAwesome experience I will give them a ten Marjorie McCrory
MARJORIE M | RéservationReturned truck with 1/2 tank of gas as we received it. Was then charged 28,03 to fill it up full, I am assuming. Bad form U-Haul. If you want me to fill it up then tell me, sign in the truck, send a text or give me a truck with a full tank.
sherry rCharged cleaning fee
Michelle SLocation was closed during drop off.
Andrew HThe lady drawing up the paperwork couldn't explain why I was quoted $50 on the site and they ended up charging me $113, and she got really rude when I asked about the difference.
Paul HI'll be turning in two more trucks to her. She was great to work with.
Carrie TI was supposed to get a 45 dollar fuel discount if I brought the truck back with a 1/4 tank because it was nearly empty when I got it. Never happened.
JOHN GLocation called and made me come in Saturday regarding rental of a 15' truck. Stated that "may not be here" on Sunday (date requested). I came by Friday on my way to work. Same exact truck I rented was there Friday AM. NO reason for me to come on Saturday (I live over 30min away - one way). Also your texting system is on overdrive - still getting texts today (Tues) to start rental checkin.
SCOTTY WThis location is by far the best UHAUL location I have ever used! They are professional, efficient and friendly. They seem to really care about helping you with your move and making your experience with them a good one! As a business owner myself I always appreciate customer service above and beyond most other companies. You should be proud to have them be associated with your brand! In short…. It was an excellent experience! Thomas Scanlin.
THOMAS SService was friendly and good. Truck had been wrecked and door was difficult to open but overall it was a very good experience and would highly recommend
INGRID CThank you for helping us with storage, we truly appreciated your amazing place. I would highly recommend your place to anyone looking for extra storage space.
Karen L | Expérience généraleMy U-Haul was not at the location reserved. After confirming half my morning was wasting trying to track the truck down after it was moved to another location.
Julia MNothing. Pat was very friendly and accommodating.
Jeremy LThis was a second location to pickup a truck that was supposedly reserved. The original location had no trucks whatsoever. The clerk at the initial location was very apologetic, but the U-HAUL rep she contacted seemed unconcerned and only directed her to have us contact Customer Support. The Customer Support rep and the person at the second location were great!
Scott SPat provided great customer service!
Ben G | Expérience généraleThe Uhaul computer system was down. Better uptime on that is needed.
marian cFriendly staff, clean , secure storage for my two trailers.
donald c | Expérience générale-- When I picked up the truck opened the gate it was wet inside as it was leaking -- When I contracted the truck I have paid for 10 blankets, when I arrived to p/u non present. Was not notified of such until the morning of pick up, where I would have had time to get the truck from another location -- I have pre-paid the truck rental in the amount of $216,56 .---This included p/u on September 18th and return on September 21 Plus extra 40c for additional miles be paid at the time of drop off. -- the time of drop off, I was charged 3 additional days of $120 in error + extra miles of $66 ++, charge totaling $184,44 -- the next day, I have contacted drop off location to dispute $120, however he indicated that internally in his system it shows only 1 day rental and he can not do anything about it. -- soon after I have contacted U-Haul pick up location where the lady claimed that she can not help me as it is another U-Haul that charged me. I have asked for her manager to call me where she said she would call him ( his name is Spencer was told). Never received a call to resolve this issue. -- I have followed up again with p/u location and she told me she has nothing to do with this charge but she will again tell Spencer to call me and again no call to resolve this. Now I am out $120 with U-haul not wanting to take responsibility to clear this up. Can Someone please contact me ASAP Below are two bills for your convenience and response thank you Borika Tasich 404-200-7702
Borika Tkeep doing what you are doing. Great service. I will be back
CARL AFor me it's unusual to need such a large truck. But for what all we had to move. With my storage unit 10 x 20. Plus few items out of my 10 x 10. It was well worth it. Just not easily available to me at the location where I'm buying my house and where my storage place is. Was almost 20 minute. Drive out of the way. But it was good with everything I had to get moved. Merci
Cary CPat was awesome
WILLIAM DWide open space great for trailer drop off Staff was pleasant and courteous
JAY CAlthough I went through the online process of checking in, pre-paying, and uploading my license to facilitate as little interaction due to COVID-19, I still had to give my Driver License and they ran my credit card. I also had to hook up the trailer without assistance.
Robert AAn overall good experience from beginning to end
John CI was quoted a price of $37 and charged $81.
Erin COriginally was sent to a different location. That one did not have after hours. Had to call U-Haul to be given this location.
Mark DVery nice woman at location! Very helpful!
Simone DMy original pickup location at Longbranch Rd. in Dahlonega was the problem. Pickup time was 10:00. Got there at 10:15 and the place wasn't open. I called and got an answering machine. I waited, in the lot for 30 minutes and nobody came to assist. I was able to get the trailer at another location, in Dahlonega, which was excellent. Unfortunate events happen all the time but there should be some contingencies in place to assist. There was nothing.
Stan FIt says online that the storage units are climate controlled. After showing up we found out that they in fact are not. The climate controlled ones are more expensive than competitors.
Mike S | RéservationThe delivery we expected on Friday was delayed until Tuesday or Wednesday of this week. We really haven't moved in yet but will shortly
Dennis N | RéservationThe staff at Oak Grove were very friendly and helpful with our storage and u-haul needs. The storage area was clean and easily accessible. I would recommend it to others.
Privacy R | Premières impressions