No many people know how to drive those trucks...a little orientations to customers will be great.ABDULAI A.
Customer Reviews for Oak Street Food Mart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Louisville, KY 40203
Services dans cet établissement :
- Lun - ven : 8h am à 10h30 pm
- Sam : 7h am à 10h30 pm
- Dim : 9h am à 9h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I mean it was relatively clean .AMBER P.
U-Haul corporate screwed me. I rented a 10 foot with unlimited miles. They called me and said they couldn't find one so I had to go 20 miles away and pick up a 15 foot. When my dad got there, the people who screwed with my account screwed up my reservation and they needed a tax ID even though I rented it as an individual. The very helpful independent agent did everything he could to help. This is purely a complaint about U-haul corporate. Then, when I returned the truck, I walked in and said "hey I'm returning a truck." The agent says "KEY!" I said okay, do we need a receipt? "NO JUST KEY. THEY EMAIL INVOICE." When i got the invoice, I was charged for too many miles. On a reservation that was supposed to have unlimited miles. I guess corporate screwed up my reservation every way they could. Thanks for nothing Uhaul!BOBBY B.
Le client n'a pas laissé de commentaire.Lee S.
Le client n'a pas laissé de commentaire.Watson C.
Truck was dirty. A bunch of blankets left in the back that I needed to keep moving around. Charged for gas amd fill up despite having filled u p before I dropped it off. Also took forever to pick up because there computer was running slowPaul M.
Rapide et sympathiqueJAMIE T.
Only place I go. Always helpful.TYLER C.
I called 2 days earlier to reserve and got there No truck available. Was sent down the road to one that was waiting, got there NO TRUCK!!! Very distasteful!!! Ended up reserving for the next day. Messed up plans for several people that were waiting to helpJonathon S.
Second time I have used this place (or attempted to 2-2) despite the vehicle online being a 2nd choice, and going there to pick it up, the vehicle WAS NOT there. First Time I used these people 7/20 I had requested a dolly and never got it. Not real impressed with the service. Internet to store lack of communication? Or store issues in general?? Wont bother with again. Will be sent elsewhere anyways.NAZHAN A.
Le client n'a pas laissé de commentaire.Danielle K.
Wasn't able to apply a certificate to my order. Truck had damage, trash and the cab stunk of weed smoke. PERIN N.
I had problems returning the vehicle online. I use the duckduckgo browser 5.70.0 It's likely that that was the problem, but it was harder to return the vehicle than it was to pick it up. I should have used a different browser. I will try to think of it the next time. At any rate, the personal service was excellent.James B.
Le client n'a pas laissé de commentaire.FRANCISTHEODORE B.
Owner was rude and rushed me through check in because he had customers at his convenient store. Falsified document showing a full tank of gas when there was only half. Will never use them again.SHARON C.
Check in was very slow! Took too much time.ANNETTE B.
Very unfriendly employees at this location. They seemed annoyed to help me. Did not answer questions, were very demanding. Very disappointed with this.SPENCER E.
This location is unfit to represent Uhaul Corporations based on my experience. When arrived the personnel told me he had no trucks after 2 days of my reservation placed with the Company online. He then tried to tell me he spoke to the company 30 minutes prior to arriving that they should have called me to let me know he had no 10 ft trucks when there were 2 10ft and 2 Ft trucks on their lot later finding out the 2 10ft were broken down. Needless to say I had to take a 15ft Uhaul at same price of course. Very unprofessional as I maneuvered around their customers. I don't think he would have offered larger truck had I not prompted him to call Uhaul as I did also.connie W.
The guys were friendly and helpful. They were super kind. It's not the nicest neighborhood but the people that work at that store are great and U-Haul actually has the trucks in inventory!WILLIAM H.
Le client n'a pas laissé de commentaire.MICHELLE B.
Was not the original location,was supposed to pickup at 11am at the Rockford Ln location.Location was closed and redirected to this one 5 and 1/2 Hours later.I paid for help and had no truck.Did not like the fact that I was not notified ahead of time.I had truck reserved for 5 days and not contacted about this closure.JASON M.
Great serviceNICHOLAS M.
Truck was old and definitely sounded like it needed servicing. Used 35 of the "free" miles to get back from the location I was sent to no where near my requested area.Angelia J.
It is a Convenient Store, The Owner is trying to Run his Business, doesn't have any help, has to lockup to go the trailer, yeah he sets it on my hitch tightens it down, No further inspection is done. The Trailer is parked in the weeds, i won't use this location againJAMES H.
Easy drop off.Matthew H.
When I returned the truck I gave the guy the key and he said I was good to go. Later my card was charged 555 $which I agreed with and then 2 days later my card was charged 740 $. I tried to call this location twice and no one answered so I went there and he just gave me a number to call. 18006281314 when I called I spoke to Brittany who was very rude and was actually yelling at me. While she was poorly explaining the charges she said one of the charges were for gas but when I returned the truck it actually had more gas than it was supposed to have. I feel like I was scammed. I was a regular at uhaul at the corporate preston location and I usuallydont have a problem. I won't go to any of these satellite stores again.JAMES J.
Le client n'a pas laissé de commentaire.Zeeshan B.
Le client n'a pas laissé de commentaire.Enoch A.
Le client n'a pas laissé de commentaire.Ivan M.
Dropped off the truck and went inside. I informed the employee that I was there to drop off the truck. He asked for the keys and I gave them to him. I asked if I needed to do anything else and he said no. I asked if I needed to sign anything and he said no. I asked if he needed to look at the vehicle. Again, he said no. We dropped the truck off 8/19/2020 at 3:37 pm. We took a picture showing we dropped it off at the Oak Street Food Mart.Doug L.
I was booked to pick up the vehicle that I rented in Prospect Ky. When I arrived at the booking location I had to go out of my way to the Oak street location to get the vehicle. All employees involved were very polite, but the booking was not as scheduled.Linda B.
Easy drop off.Sidney E.
Le client n'a pas laissé de commentaire.ELIJAH R.
Le client n'a pas laissé de commentaire.Jennifer A.
The person checking the truck out was nice and efficient, but the pick up location was scary and a dump. :(JAMES R.
Le client n'a pas laissé de commentaire.Malkia H.
Very quick and efficient return for the truck. Location was fantastic - very convenient for our central Louisville move.Michael F.
They was friendlyGERVONTA D.
Le client n'a pas laissé de commentaire.kimberly W.
Check in and out was fast. The truck was available on time. All went as planned. Merci!carlos C.
Le client n'a pas laissé de commentaire.SIMON R.
I ordered a furniture dolly but it was not there when I picked it up, which was kind of a bummer since I was relying on it to move. Other than that, the equipment was clean and well-maintained.Eric S.
The people were really nice but the location was really scary and I felt unsafe.JULIE E.
I was overcharged!PAMELA C.
Keep doing what you are doing.WAYNE R.
Le client n'a pas laissé de commentaire.Curtis O.
Customer service transferred me 4 times only to give me the number. I had contract number and everything ready. Every customer service rep I spoke with did NOT properly handle the call correctly. Sounded like a bunch of random people off the street. You all have absolutely lost my business. I will trash you all every chance I get.Michael C.
Le client n'a pas laissé de commentaire.Taniqua B.
Le client n'a pas laissé de commentaire.Jeffrey N.
Location was sketchy. Lots of interesting characters. Worried about car getting broken into, it wasn't, but I was nervousNATHAN A.
Le client n'a pas laissé de commentaire.Samuel S.
Le client n'a pas laissé de commentaire.steve C.
Le client n'a pas laissé de commentaire.DAVE D.
Le client n'a pas laissé de commentaire.Kimmerly H.
UHaul reeked of cigarette smell - It was pretty bad. Wouldn't have been able to stand it had my move been any longer.Mallory M.
Le client n'a pas laissé de commentaire.JADA L.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.FRANCIS C.
The gentleman who assisted me was courteous and got me checked in and out quickly.MARY M.
Le client n'a pas laissé de commentaire.Johnnie G.
Le client n'a pas laissé de commentaire.talia B.
Le client n'a pas laissé de commentaire.Jeffrey A.
Area of town a bit dodgyDeron A.
When we showed up they told us they didn't have the dolly we ordered and just took it off the order. Moving without a dolly is very difficult! A call beforehand or trying to find us a dolly from another location would have been appreciated.James K.
Le client n'a pas laissé de commentaire.Susan S.
They really made it very easy.Shanna T.
Le client n'a pas laissé de commentaire.Vito B.
The location was sketchy but the customer service was good. I would go back for uhaul rental.Brad D.
Le client n'a pas laissé de commentaire.Henderson J.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Mahmoud M.
The location did not seem like a location that I would be comfortable alone at night, but daytime was fine. The man that checked me in was very helpful , polite, and efficient .mary S.
Le client n'a pas laissé de commentaire.Madeline C.
Le client n'a pas laissé de commentaire.Jacqueline T.
Make sure you get what your charged for. We were missing the dolly even though we paid for one. But the sales rep were very helpfulMelvin C.
Le client n'a pas laissé de commentaire.Paulette M.
Le client n'a pas laissé de commentaire.nida A.
Excellent service à la clientèle.Nancy S.
To offer the drop off to location closests to person's residence. I had to walk several blocks on Tuesday leaving after three p.m. to get to the store. The 3 Men were nice to me. Ehh... anyway, anyway I got to get my stuff. Jtown Uhaul was right up the street from where I moved to. It would have saved me time and driving on very little sleep.Catherine J.
Y'all need to stop charging extra money I paid when picking up the truck and the next day y'all charged my card again . Y'all ain't right !! ??Katherine W.
Le client n'a pas laissé de commentaire.Tiffany S.
This location has great customer service. My experience with them is always with a smile, great conversation and excellent service. Thank you!!!Nikita K.
Le client n'a pas laissé de commentaire.keith G.
Le client n'a pas laissé de commentaire.Marc S.
Truck could run better.Wayne B.
I was charged a late fee but customer service refunded me because I turned the key over before the time due.Emily D.
Le client n'a pas laissé de commentaire.Meagan S.
Le client n'a pas laissé de commentaire.Nikita K.
No service at all the owner of the grocery store was too busy to help me load my car I had to go on YouTube to find out how to secure my car to the trailer. Than I found used hypodermic needles on the back bumper of the truck.ryan T.
I was charged for gas and it was left in the spot where I picked it up at.Michaela E.
I WENT AND PICKED UP THE TRUCK, PAID FOR IT, THEY DIDNT HAVE ALL THE EQUIPMENT I PREORDERED (NO BIG DEAL) BUT THEN I GET IN THE TRUCK, IT WAS EXTREAMLY DIRTY, AND SMELT LIKE CIGARETTE SMOKE. I GET HOME, START LOADING, ( I LIVE IN A SKYRISE CONDO) ONLY FOR 45 MIN LATER THE SHOP I PICKED THE TRUCK UP FROM CALL ME TO TELL ME THEY GAVE ME THE WRONG TRUCK, I EXPLAINED TO THE GUY I ALREADY HAD FURNITURE AND BOXES IN THIS ONE, HE DIDNT CARE AND TOLD ME TO UNLOAD AND BRING THE TRUCK BACK. SAD I HAD TO PAY 70$ TO DEAL WITH SUCH A PAIN. WILL NOT USE UHAUL AGAIN.Tyler P.
Great service! The gentleman who checked us in had a great personality!Angela C.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.Bridget R.
Le client n'a pas laissé de commentaire.Lee T.
Le client n'a pas laissé de commentaire.Kylie-Lynn C.