Le client n'a pas laissé de commentaire.Ali H.
Customer Reviews for Oakley Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oakley, CA 94561
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 5h pm
- Dim : 10h am à 4h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Incredibly better than my last experience with a Uhaul in Antioch, CA! A difference between night and day! ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘Nanci L.
Le client n'a pas laissé de commentaire.BRADLEY T.
The vehicle, though serviceable, was not the cleanest of the vehicles in the lot. There were other vehicles there that was definitely cleaner on the outside.STEPHEN B.
Le client n'a pas laissé de commentaire.NEEKA S.
The storage representative was not only professional, but friendly and informative. She personally checked the truck for exterior damage that I would not have known to mark down. She was diligence and helpfulDARRYL E.
Only problem was my app wasn't working other than that I will always use this location. The employees are amazing.PERLA J.
Excellent customer service, fast and reliable. I've already recommended this location to a friend. I will definitely be back should the need arise. Merci encore.HUGO S.
Thanks again for your amazing help!SOLOMON G.
Le client n'a pas laissé de commentaire.DALE D.
Le client n'a pas laissé de commentaire.MICHAEL R.
The contract said there was 3/8 of a tank of gas. There was not. They said to return it at 3/8 of a tank, I returned it with more. Inside was beat up. But, overall, I got what I needed done.Tiffany S.
Great service.ANWAR V.
Very poor customer service. Needs to learn how to interact with customer professionally. Speaks to paying customers with an attitude.Blanca E.
Make sure you verify with representative everything to do with reservation and rental. Verify and make sure the location has checked the equipment extensively from the prior rental. Have location check and access Roadside notes so they can see what happened with equipment. Only location in area which had size vehicle needed for amount of time and messed that up even.MATTHEW SCOTT G.
Customers should understand that when one person is late returning the truck, it affects everyone else who is scheduled to pick up a truck that day and sometimes the next day too. Please remember you are not the only one who needs to move and be considerate of the next person by returning the truck at the time you are scheduled to return it. Thank you, OSSJOANNA G.
I was charged 25 for a few and yes it was a few dry leaves in the back of the truck. It had to take someone one minute to sweep out .STEVEN H.
Excellent customer service. Very professional staff.David C.
Le client n'a pas laissé de commentaire.MANUEL G.
Le client n'a pas laissé de commentaire.PAMELA C.
Le client n'a pas laissé de commentaire.KATHERINE G.
The person who helped was very professionalSONYA S.
Le client n'a pas laissé de commentaire.DEBORAH A.
Le client n'a pas laissé de commentaire.Michael andrew D.
Le client n'a pas laissé de commentaire.BREANNA M.
Le client n'a pas laissé de commentaire.MANUEL G.
Le client n'a pas laissé de commentaire.Shawntrice T.
Best customer service and everything was done in a timely manner. I had no issues with the rental.AGNES G.
The customer service at this location is exceptional. Very organized and friendly. I've rented several times from this location and the customer service is always incredible. I've told several friends and neighbors about the service and availability of rentals.Pamela C.
My reservation was at 9am. I had to wait until 10:30am when someone returned my truck late. I wasn't accommodated other trucks of the same size because they were going â€œfartherâ€. The lady offered to charge me 99 cents for mileage instead of 1,29 $ for the inconvenience. I even remind her of what she said when I returned the truck, and she still agreed to the .99. A day later I see my final bill to discover she DID NOT give me the discount she agreed to. And it's Impossible to get a hold of them by Phone. Never experienced this with Uhual. Will not be going to this location again.Monique M.
1. Despite having an online reservation I had to wait in a Very long line out the door at 10 AM because Only one employee was working inside. It was about a 10-15 min wait. 2. Truck was dispatched to me with one mile higher than what was on the paperwork provided to me. I had a busy day ahead of me. Given the lack of employees available and the long line I didn't have time to go back and dispute this.Harry D.
Best UHaul operation I have experienced.RICARDO G.
Le client n'a pas laissé de commentaire.DEBRA F.
I was not able to appreciate the advantage of using the mobile check in option, as I had to wait for two returns and another pick up before I could get my keys. The staff member was friendly but appeared to be the only one available to help customers.Norbert T.
Customer service is always GREAT!!TERRI D.
Air conditioner not working very well. Other wise the customer service was awesome! Very friendlyERIC W.
Le client n'a pas laissé de commentaire.ikechukwu A.
When I got there (9:00AM), no one was there. Had 2 young men to help me get a couch into a van I had reserved. UHaul person told me it would only cost me 10 $more for a truck with 3 seats. I took the larger truck. Woman did not point out that the transmission was in haul or tow mode and took much more gas. i did not notice and so used much more gas until I saw it. Brought the truck back at 3:00PM that same day. No one was there. I had thought someone would want to check out the truck and agree on mileage. I stupidly left my wallet in the truck (from gassing up). Was leaving on a trip the next day; went crazy looking for wallet all night and next day. Finally figured out where i might have left it. People were waiting for me, etc. Tried to call UHaul where I got truck several times. No one answered. Drove over there and they had it. No call, no email, nada. The lady who was there (different than day before) was not in office, but I could hear someone was on the phone ( she never got off). I did get the wallet--thankfully. When I looked at my receipt, I saw that the mileage for the larger truck was way more and so it was more than 10 $difference. Also contract erroneously said I returned truck the next day. Have rented lots of vehicles....sometimes from UHaul. Never again.CONNIE S.
Le client n'a pas laissé de commentaire.KEVIN F.
Le client n'a pas laissé de commentaire.LISA N.
I was charged for a Utility Dolly that never made its way into my truck.JOHN C.
Will never use this location again. They double booked the 15 ft u-haul truck. So I had to downgrade to a 10 ft u-haul truck. Made it very difficult to move everything that weekend. Could only do half the rooms.... in the timeframe I scheduled for the 15 ft truck we needed still waiting for a credit to be added for the inconvenience very disappointedJEREMY L.
Great service very convenient!Anthony A.
Le client n'a pas laissé de commentaire.Jimmy D.
Le client n'a pas laissé de commentaire.SHARAYA G.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.ROBIN D.
Nice costumer service!!!! I rented a unit and truck!! I highly recommendedJuan R.
I was very satisfied with the 10 footer so you guys came through for me and that makes me so happy thanks again have a great dayCORNELL J.
Le client n'a pas laissé de commentaire.RONALD T.
Ensure the can of the trucks are cleanPamela W.
I struggled with the e-pickup and drop off but the ladies at Oakley Self Storage were very friendly and helpful. Merci.JULIA B.
Le client n'a pas laissé de commentaire.BELINDA R.
Incompetent, rude staff. I was unable to use the app to get my rental at the specified time, and had to wait for 2 hours for them to open (and the employee was even late to that). I'm done with UHaul.CHRISTOPHER C.
Friendly & exceptional serviceJanelle L.
Le client n'a pas laissé de commentaire.SAMUEL G.
I was very impressed with the customer service. She did a great job.DOUGLAS S.
Le client n'a pas laissé de commentaire.DERRICK M.
Staff was very professional and caring about everything being right for me the customer. Don't find that too many places. This is where I will come for all my u-haul rentalsGWENDOLYN D.
Le client n'a pas laissé de commentaire.HENRY G.
Be available with keys at scheduled appointment, keep the vehicle clean from insideMahendra S.
Quick, friendly and reliable service...Jonathon S.
Le client n'a pas laissé de commentaire.DARRELL V.
Absolutely the best U-Haul experience I've had in life. Customer service superior and well executed.RICARDO G.
Very polite and well mannered staff. They took the time to make sure your needs were meet.ISHMEL C.
Le client n'a pas laissé de commentaire.Terri D.
They were very helpful thru the whole process. I definitely recommend this location.ELLEN E.
Le client n'a pas laissé de commentaire.JERRY L.
Le client n'a pas laissé de commentaire.CHERYL H.
Great service, I'll be back! I opted out for the â€œsafe moveâ€ xtra insurance because my AAA covers everything. I was still charged the 14 $though, not sure what happened? Other than that, perfect rental! JimJames R.
Le client n'a pas laissé de commentaire.Rosa H.
Le service à la clientèle était génial. Give love to the ladies behind the counter. I could not believe how well they handle customers that are rude and demanding. And I definitely will use this place for storage. They run a tight ship and they appear to actually care. Great work ladies, we appreciate you.Oakley S.
First they didn't have the U-Haul available for the time I reserved it for and they didn't call me until a few days prior to the rental. We were able to work that out and get it the day prior, but then they didn't have the accessories available that I had booked a month in advance, and didn't let me know until I got to the location to pickup for my move that they were not available. It put me in a sticky situation.TAMARA C.
Le client n'a pas laissé de commentaire.DAGO D.
nothing - excellent & knowledgeable staff, nice location, and the equipment worked as planned.Pallab C.
Le client n'a pas laissé de commentaire.Jonathan I.
Le client n'a pas laissé de commentaire.Alexys D.
Le client n'a pas laissé de commentaire.cheryl H.
Le client n'a pas laissé de commentaire.HASANI T.
The young lady who helped me was courteous, knowledgeable and efficient. She had great customer service skills. I would highly recommend this location to a friend!Kris K.
Le client n'a pas laissé de commentaire.robert M.
Le client n'a pas laissé de commentaire.Evelyn A.
The manager was very nice and accommodating. Great place to rent from.THEA MARIE G.
The only complaint I had was the fact that I had to ride about an hour and 1/2 to another location to pick up my tow dolly, it took me a total of 4 hours to pick up the rental truck from Oakley and tow dolly from Petaluma before I got home. It was very tiring and inconvenient.SHARITA G.
Kathy was wonderful and regarding the truck I rented. The bed was dirty but I'm not blaming Kathy. The prior renter IS RESPONSIBLE FOR CLEANING, not Kathy and her employees.ANDRE W.
Be better at explaining your pricing per mileOrion H.
The storage site is 2 weeks old, they did not have a drop for the key. We dropped it off after hours, so it was extremely irritating to drop the truck, finish on the app and then have to come back the next morning to return the key again. Staff was friendly but did not offer any apology for the inconvenience.Eden M.
Le client n'a pas laissé de commentaire.Frank V.