Customer Reviews for Oakridge Storage
(Concessionnaire U-Haul dans le voisinage)

131 évaluations

673 Oakridge Dr   Johnstown, PA 15904

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 1h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

673 Oakridge Dr
Johnstown, PA 15904

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 1h pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

The only issue we had was the key lockbox was frozen and the vehicle was froze so we had to sit there for almost a half-hour to de-ice the windshield, etc. Seems that they could have cleared off the ice before they closed knowing we were coming. We also had issues with the app recognizing we were at the location and had to call in to get things to work. Wasn't as smooth as we would have liked and took quite a bit of time.

Jack L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vickie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY LEE C. 
Évaluation :
2

It was difficult to find where to park and was not well laid out. I think you need a better picture and description of where to go.

ZACHARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

Website said they'd be open when I arrived, but there was no staff there. I had to call to arrange an online drop-off, which I didn't know I'd have to do beforehand. Otherwise, not so bad.

Timothy B. 
Évaluation :
3

Our rental experience has been the best. The Manager Joe has been very helpful and has been accommodating to our needs.

Charles S. 
Évaluation :
5

It was a drop off with no U haul personnel. However, when U-Haul personnel checked in the truck I was billed incorrectly for fuel. After repeated attempts to contact customer service (as stipulated by the U-Haul email invoice) I have not gotten any response

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWNMARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
3

We had an issue with calling toverify our pickup time. Came to find out that when we called the store our call was redirected to a central location with a 20 + minute wait time. After being on hold for longer than that 3 times we decided to drive to the store. to verify our pickup time and when we could pickup the 15' truck. The one person we talked to said our reservation was for the 2nd of July when our pickup date was for the 1st. We were told that we needed to pick up the truck at another location that neither my wife or I knew where it was and after loading the address in our locator we left the store not very happy for all the time wasted trying to get information. We will have need for another truck in the near future, but, I will consider another company then, and will decide then.

EUGENE S. 
Évaluation :
3

Put signs where to drop of truck because the gate is locked after the office closes and luckily there was a person there bringing things to their storage unit and he stated where they usually parked the uhaul trucks.

Amy S. 
Évaluation :
3

Online check in was a nightmare. The location had a bad signal area and when I would move from the location it wouldn't let me complete it because it said I was not a the place of pickup. This needs improvement. The truck had no power and the abs light, traction control light, service stabilitrac came on, the service traction control came on and the truck had a loud whine whenever you stepped on the throttle. So loud I had to stop extra times to get the ringing out of my ears. The price that was charged to my card was higher than the price I was quoted on reservation. In all this was one of the worst trips and transactions with uhaul and I more than likely will not be renting another vehicle from uhaul unless things improve.

Shawn P. 
Évaluation :
5

Pickup was challenging only because of the Uhaul.com site. I eventually had to call the location staff to complete the pickup and she had issues. She was very helpful.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
5

Location -Oakridge Storage-was very helpful and accommodating! Laura was hands on and represented Uhaul and the facility very well! Was available each time I called with a question and made suggestions that helped make our move effortless!

CATHERINE H. 
Évaluation :
5

Very helpful service

George R. 
Évaluation :
4

I had a lot of trouble picking up the truck because the website would allow me to log in and when I called the number I was on hold for 45 minutes. When someone finally answered it 2 different people another 20 minutes to get the information I needed to get the key out of the lock box. I was very upset and frustrated.

RENEE G. 
Évaluation :
3

Laura was a great help!! Truck good. Wished for cruise control.

JOHN F. 
Évaluation :
5

Jim & Laura Orr are the best, friendly, sweetest, helpful people! Kudos to the Orr's. Thank you for another great experience renting a uhaul from Oakridge Storage

BARBARA K. 
Évaluation :
2

Warn them that they are allowed to use the office phones and their work hours, supplies, and computers to seduce their customer's spouses, all the while on company time. Well u can have mine. And your husband might wanna know too, bc I doubt he knows. Kisses Yours oh so truly, but no longer a customer bc of your actions Kim She actually used this as a fake form and the extension takes u to nowhere now, but before when she orginally sent it the extension took you just to her and their dirty little secret. Bye-bye For the original OG "Baybee"

charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Service could not be any better

Anthony L. 
Évaluation :
5

Spotless and seamless

Richard C. 
Évaluation :
1

The pick up process at this location was chaotic. Very impersonal. The truck was dirty and gross. Very disappointed to see that in the midst of a pandemic that it was very clear they didn't clean the truck in between users!! Very disappointed and disgusted so glad we didn't have to be in the truck very long! We will probably be looking for a new company to use when we need another rental.

David B. 
Évaluation :
5

I did the online reservation. It asked for a picture of my license 4 times (only one was because it was a bad pic).

Matt W. 
Évaluation :
4

Drop was done by phone. No personnel on site.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony O. 
Évaluation :
4

More directions/guidelines about where to park

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

A last minute decision required a 15' box truck, looking back I should have planned ahead better. I called around to 3 locations but no trucks were available within 50 miles. This location understood my situation and was able to help me. Very professional and tech friendly.

Philip P. 
Évaluation :
5

Pick-up and drop-off locations were great! I would recommend them for their services other than U-Haul. The people are wonderful and their locations have a lot to offer. The process of trying to rent, pay for rental and overall experience with U-Haul directly was horrible! The website malfunctioned frequently causing duplication of reservation and duplicate charges to my credit card. Customer service, overall, did not serve the customer at all. The customer served U-Haul.

Jeffrey H. 
Évaluation :
5

We dropped off after hours, all seemed to go well.

pamela H. 
Évaluation :
5

Nothing. This is the best place I ever picked a uhaul up from. Super nice and friendly and helpful. A+++

Branden H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
2

Front tires were bald. Had to tow vehicle from driveway two inches of snow. Rental and uhaul was accommodating adding two hours

Jesse M. 
Évaluation :
5

Great experience. Highly recommend

Dean M. 
Évaluation :
5

The rental was ready to go and paperwork finished quickly. I was very pleased.

Mark L. 
Évaluation :
5

Laura was very sweet and made turn in very easy and convienent. She should have more trucks to rent since she provided excellent customer service.

William K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

F. Jude V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN V. 
Évaluation :
5

The 14 foot Truck was clean and in very good condition. Oakridge Storage had the truck ready to go and the owner was professional.

Sally B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Very easy to drop off

Greg V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIBERTY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathleen M. 
Évaluation :
5

Oakridge was excellent, they stepped in and provided me with a rental when Autobahn on bedford street Johnstown PA failed to show up for my pre-scheduled rental and breached the contract

DOUGLAS M. 
Évaluation :
5

Very nice. Quick check in. Ebensburg new area for Uhaul recommended I use online order. Went well with pick up

Karen N. 
Évaluation :
5

Excellent service and everything was in good shape

debby P. 
Évaluation :
5

Oakland storage is a new outfit. They are friendly and helpful. I even rented a storage unit for the move. Nothing but nice things to say. I will be using Oakridge in the future!

Don W. 
Évaluation :
5

Awesome owners! A very clean environment, very kind person (owner)! Great experience!

Nathaniel L. 
Évaluation :
5

nothing, everything went very smoothly.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam D. 
Évaluation :
5

The location was by far the best way for me to go. Maybe they can get more sizes to choose from for future trips.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane P. 
Évaluation :
5

The guy at Oakridge is the only person that help me all day. The over all experience renting from uhual was god awful and the worst customer experience of my life. You fucking suck uhual.

Alex H. 
Évaluation :
5

Great experience in every way, Doesn't need improved upon.

Susan C. 
Évaluation :
1

Leaving my truck out along the driveway and dropping my key in the slot left the cargo bay totally unprotected. YOu could have easily found a group of homeless people in there this morning. I was highly unimpressed.

William P. 
Évaluation :
5

Excellent service à la clientèle

ROGER H. 
Évaluation :
5

Very friendly and helpful. My favorite u haul location and I used others . Will be back !!!

Connie I. 
Évaluation :
5

Great customer service! Called to confirm the order and discuss procedures. Made everything quick and easy!

James S. 
Évaluation :
3

Uhual service was horrible period I was told/aware I was getting a $100 deposit back which woulkd have made this rental cheaper than Penske rental services but when I returned the uhaul I didn't receive it an was told I wasn't charged it but on the phone I was aware the price was 900 something with the $100 deposit. so overall Penske was allot cheaper than uhual service I will do everything I can too get the word out on this horrible ecxperiance threw uhual. the locations thereselves was good but the reservation services told me complete different than what I actually got.

andrew M. 
Évaluation :
4

very friendly, helpful and convenient

micheal B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Non les évaluations ont été soumises pour cet établissement.

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