Quick and painless return.
John R
Customer Reviews for O&R Truck & Trailer Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The GPS didn't take me to the correct place. It took me down the road to a farmhouse.
Amber GI just didn’t like the way everything was taken care, and also I’m still waiting on a refund from the company that I should’ve gotten surging the week
Jakai PI would of purchased a U-Haul hat, if they had some. I can't think of anything else.
david aIt was 5:30pm, dark of course due to the of year, it was closed & no lights on so I missed it. I'm not from the area so for me was a little difficult. I wasn't able to speak with anyone just left key in the lock box with 1/4 tank of fuel.
Sharon MThere was feet print on the windshield so I had to clean the windshield and it had a haze like someone smoked in it.
Jeremy MThese people do not need to be a Uhaul dealer. They have absolutely no idea what they're doing, nor how to talk with customers. I rent very frequently from Uhaul and this is the first and absolutely worst experience I have ever had. Not to mention their property is completely unsafe to pick up/drop off equipment/vehicles, especially at night. I can go on and on about this terrible experience, but rest assured i will NEVER rent another uhaul product from this location.
Spencer AThe shop is not in Arlington, IL it is in Ladd, IL. We had to call the company to find them after we searched the whole town of Arlington.
Cheryl ZTrailer was muddy and the facility was out of the way There guy checking me in was very polite and helpful thou
timothy pHad to wait an hour after our pickup time to actually get the truck because no one was there
Brandon MLocation is not typical pickup and drop off U-Haul property. It is a working space. Would not want to pickup during a busy work day unless there was a dedicated receptionist. But it was definitely within range, mileage, of home base. Manager/ worker was very attentive and helpful.
Johnn K