Location looked like a junkyard. People smoking in doorway. Rental was sirty, cluttered trash.Sandra S.
Customer Reviews for Oasis & I-5 Rentals
(U-Haul Neighborhood Dealer)
Pour nous contacter
Redding, CA 96003
Services dans cet établissement :
- Lun.-sam.De 7 h am à 7 h pm
- DimancheDe 8 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Totally disgusting the minute you drive up. You can clearly tell that people must be living on the property Rv parked so much traffic and I don't mean customers I only chose this destination due to being close to where my belongings were ,stray cats all over, the filth and smell in the office was unbelievable garbage cans right in front full open lids the list goes on and on please if you need a U Haul in Redding don't choose this location! The only thing I can say was clean and smelt brand new was the truckRita G.
Good peopleRyan B.
I would not recommend this location be used for U-haul! There were several homeless people just hanging out at the location and tried to take the keys when we came to return with the truck. The manager of the location was aware of this and warned us not to hand the keys to anyone when we returned, but rather place them directly in the orange box. The whole thing felt very sketchy not to mention the parking break was completely missing from the truck.DANIEL L.
Dirty office. Did not have vechicle clean. Gave me keys to the wrong vehicle. Did not give me correct mileage to destinationDiana B.
The place smelled and was surrounded by homeless people. Won't rent here again.Craig P.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.Stacey P.
Le client n'a pas laissé de commentaire.Nicole P.
Le client n'a pas laissé de commentaire.MITCHEL H.
This place was sketchy, seemed more like a drug house then a haul dealer, too many sketchy people hanging out seemed like they might of been living onsite. The lady that checked be in seemed ok once she put her cigarette out, But I will never go to that location again.Paul L.
Le client n'a pas laissé de commentaire.Ryan B.
Dropped off truck in the dark. Vagrants present.Brock D.
Lower your rates and prices I literally just spent $62 on a U-Haul and didn't even get to use it. Drove to go pick up some thing and that item wasn't even there to be picked up so all in all I wasted $62 on a haul for no reason. Just to drive it there and back. It was a experience I will never forget. Literately says $1995 a day then I had to pay $14 something for insurance then a dollar something for each mile then I also had to put gas in it as well all in all ridiculous if you really want my opinion you should just have a flat rate instead of advertising it as $1995 a day I literally didn't even have a whole day and paid $62 for the stupid thing. Literally had it for barely two hours.ROBBIN C.
The facility is not up to company standards. The office smelled so bad.Jeth G.
There were homeless all overrebecca R.
The truck stank so bad we had to ride with windows down. There was dog hair everywhere. Horrible. The mileage was incorrect and did not check before leaving therefore overcharged. And the gas was not a quarter tank and I was given a fuel credit but not correct amount. This is my second horrible experience with Uhaul. I will be look for other companies next time I need moving truck.Tamara G.
This location however convenient to the freeway, is disgusting, filthy, overrun with loose dog's, someone was actually living in the restroom, and in the back room and in an RV on the side, the office was very cramped, filthy, and stunk of old dirty dog! The manager lives inside the building as well! (Several dirty homeless people living on the property!) For the truck it self, had been cleaned somewhat but had not had proper maintenance, when started it was so load you could not hear a person speaking right next to the open driver's door, I actually got down to see if the catalytic converter had been cut out! The check engine light was on the hole trip and you could listen to the radio with windows up except on full volume! It was an investment to say the least!!Pepper C.
Disgusting poor service and they stole my truck and then want me to pay for it they are on DrugsKelsay A.
That was the dirtiest truck ive ever seen. The seats i had to put a towel on , and there was cloths,vapes,puke under the seat and it smelled so bad i had to change clothes after getting in it.Jerry C.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.KELLI H.
Better communication from dealerCeferino O.
Le client n'a pas laissé de commentaire.MARIA M.
Le client n'a pas laissé de commentaire.TONY V.
Le client n'a pas laissé de commentaire.Lynn F.
This was probably the best Uhaul experience I've had and will definitely do business here again.Albert F.
Le client n'a pas laissé de commentaire.Sophia C.
Le client n'a pas laissé de commentaire.ALICE C.
I returned the vehicle and someone stoled if and then they blamed me the company did after I left it in the front of the placeKari S.
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.Robin M.
Le client n'a pas laissé de commentaire.diane A.
Le client n'a pas laissé de commentaire.FRANK H.
Le client n'a pas laissé de commentaire.Haroon R.
All is goodRAY C.
Le client n'a pas laissé de commentaire.Gary F.
The moving truck was ready to use. Quick check in, and out the door. However, when it's required to return the equipment clean and fueled, make sure the prior renter returns the equipment as such. I had to sweep out the cab front floors from previous renter who left dirt and trash.Richard H.
the truck bed was full of cans and we had to clean it out, the truck fuel was less then 1/4 tank of fuel when I returned it I put half a tank got no credit very upset.sean C.
Le client n'a pas laissé de commentaire.Robert Q.
No complaints for the customer service. Le service à la clientèle était génial. Uhaul couldn't make it up a paved hill.Trevor B.
The office smelled horrible (like urine and stale cigarettes) and there were a lot of questionable characters hanging around. I'm glad my son was with meAlex R.
It is the perfect location for anything that lives in North ReddingHillary R.
Charged for fuel after I stopped at AMPM across the road and filled it up!thor T.
Le client n'a pas laissé de commentaire.Richard D.
Truck cab and box smelled very strongly of marijuana. Truck only had 1/4 tank. Location did NOT do a check out inspection of the truck.Curtis C.
Le client n'a pas laissé de commentaire.Jason W.
Have this retailer clean up the property it looks like a homeless encampment.Russell P.
Not use their business. The office is disgusting, smells of dirt and animal urine. The people running it have signs requesting donations, the truck was empty of gas and dirty inside, I was told the people live in the building with others. Dogs everywhere, trash everywhere, just disgusting place, never will I use them again!brianne P.
I have not received a receipt for my recent rental. Sharon LSharon L.
Le client n'a pas laissé de commentaire.Cheryl L.
Le client n'a pas laissé de commentaire.Greg O.
I was absolutely disappointed with my experience here. Not only was it an additional 11 miles out of my way from the original location I tried to rent from (that I had to pay for), it was a filthy and poorly run office. After renting a 15' truck and being told there would be one ready and available to me, the gentleman at the Oasis Office gave me a 20' without informing me first. He then charged me for the unwanted "upgrade" on the back end. There was no initial walk around the vehicle and I only noticed it was filled with leaves and other debris once I got to my location. After this experience, I will recommend my friends and family do anything they can to stay away from this location, at all costs.Katherine S.
The property was not taken care of. They did not seem to know what they were doing. I had made my reservation online and they kept having to ask me for my info. Just a little messy. I usually try to give small business the benefit of the doubt. I was patient and kind throughout the transaction and was pleasantly surprised to have a very clean vehicle. I felt very fair about the price I made but the area is very unsafe for children. Drug use is present in the area. I got my items and successfully completed my tasks but I will be using a different U-Haul location from here on out. Merci.Geoffrey N.
Le client n'a pas laissé de commentaire.Joel D.
The staff was very kind, and the van was clean & well maintained. But unfortunately the office is quite disgusting. Incredibly dirty and smells very strongly of dog pee. I would recommend finding a different location to rent from - it was very off putting being in that building.Deborah W.
Le client n'a pas laissé de commentaire.Holly F.
I orginally made my reservation with the uhaul on Cypress, when I went to get my reservation they didn't have untul end of day. Very poor service at uhaul on Cypress in Redding, Ca, would never recommend this location, even though it is better located for less mileage expense. Try to avoid, give a bad name to uhaul!Laura A.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Lawrence B.
There was a man and a woman working there that were friendly and did their job, but there was another women there ( and the people that worked there will absolutely now who I am referring to... she was the rudest person I have ever had to deal with and very combative - from the moment I stepped out of the truck. I have worked in customer service jobs for 15 years and this women hands down was completely out of line!!! Inspite of the two people that were conducting themselves in a nice manner, I would NEVER COME BACK TO DO BUSINESS WITH THEM BECAUSE OF HER. I am so blown away by her behavior that I will tell anyone and everyone not to do business thereCasey H.
They were very kind and helpfulWeslee P.
Le client n'a pas laissé de commentaire.DEBORAH G.
So much film on the inside of the windows, had to stop and literally clean every window inside. It was blinding driving into the early morning sun. Was no washer fluid in the vehicle, and came with only between 1/4 and 1/3 tank of gas.Keith M.
The interior needed to be wiped down, it was really dusty and the windows were dirty. I needed the truck to move things to a new home and on my last round trip the "needs oil change soon" light came on. The staff was very helpful and courteous and I was happy that there was a U-Haul close to my home.Janice P.
Le client n'a pas laissé de commentaire.Randy P.
Keep the good work,â€¦😊🎶🌈🎶Robert H.
Have more trucks available at the most needed time the end of the month. settled for a smaller truck and made the move harder than it needed to be with extra trip (truck to small) as I predicted before renting the truck.david B.
The whole truck smelt of smoke, it was very dirty tooCarly G.
Le client n'a pas laissé de commentaire.CHRISTIAN P.
Le client n'a pas laissé de commentaire.Kelli T.
Le client n'a pas laissé de commentaire.RAY C.
Le client n'a pas laissé de commentaire.Sean W.
Le client n'a pas laissé de commentaire.MILES V.
The office is filthy. The TV was blaring so loud that I could barely hear the woman talking. There were flies everywhere. The pickup I rented had dog hair in both seats. The floor mats were muddy. The pickup smelled like cigarette smoke.MARCY M.
None! The owner was very accommodating and helped me change my rental day and get me the truck I needed.Sophia P.
The truck we rented wasn't cleaned from the previous client. But in the owners defense we didn't ask them to be sure it was clean as the previous client drove in to drop off at the same time as we drove in to pick it up,Sharon L.
Le client n'a pas laissé de commentaire.William J.
He was very rude on the phone when I called about a dead battery.Dawn K.
Very friendly and polite staff will definitely recommend and rent again if neededpaul J.
Le client n'a pas laissé de commentaire.Janice G.
Employee(s) smoke in the office and it was hard to breathe (an asthmatic would have had to use an inhaler). I tried to keep the door open to let some air in and smoke out, but they told me to close the door so the 2 dogs wouldn't get out. I will not go back to this location.Michael G.
The office smells like stale cigarettes. The truck I rented was dirty inside and smelled of cigarette smoke. The truck had a spare tire on it, the exterior was dirty and had many dents.Zalynn B.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.MARSHALL G.
2 women doing return of Uhaul (1 named Amber) couldn't figure out how to return Uhaul. Asked if I was returning on time? I said, yes. This was at 1 pm on 4/27. She said when Dave returned he would return the vehicle. They recorded the fuel. At 4:30 (1/2 hr before closing) I got an email stating I was being charged 73.xx for 1/4 tank of gas!! The gas was filled to 1/2 tank where we picked it up. Thankfully, we were able to drop by their office. The office smells of stale cigarette smoke horribly. It's dirty. In the office, Dave was able to confirm the gas was in fact at the correct spot. However, â€œAmberâ€ and the other female wouldn't answer their phone. Waited for 10 minutes while he tried to figure out how to dismiss the charges. I'm just wondering how many people are charged for gas when in fact they should not be??? 73.xx is a lot of money. And the sketchy thing? The Uhaul had never been moved. So how could they have put gas in said Uhaul?Malena R.
Le client n'a pas laissé de commentaire.Amanda S.
Le client n'a pas laissé de commentaire.RAY C.
Super solid car carrier trailerChristopher O.
Le client n'a pas laissé de commentaire.KELLY D.
Inform of gas tank size and expected gas level. Or how much a gallon is charged if not at correct level. Un sure about charges. Hoping I can view itemized receiptWendy S.
Le client n'a pas laissé de commentaire.Matthew H.
Someone siphoned my gas tank. You might need to start putting locks on your gas capsJOEL R.
Le client n'a pas laissé de commentaire.Sherry L.
Le client n'a pas laissé de commentaire.CURTIS T.
Friendly and helpful staff.David K.
Le client n'a pas laissé de commentaire.Zalynn B.
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