Customer Reviews for O'Bryan Equipment
(U-Haul Neighborhood Dealer)

209 évaluations

1545 New Haven Rd   Bardstown, KY 40004

(502) 233-4506

Heures

  • Mon–Wed
    De 9 h am à 5 h pm
  • Jeudi
    De 9 h am à 4 h pm
  • Vendredi
    De 9 h am à 4 h 30 pm
  • Samedi
    De 9 h am à 12 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(502) 233-4506

1545 New Haven Rd
Bardstown, KY 40004

Services dans cet établissement :

Heures

  • Mon–Wed
    De 9 h am à 5 h pm
  • Jeudi
    De 9 h am à 4 h pm
  • Vendredi
    De 9 h am à 4 h 30 pm
  • Samedi
    De 9 h am à 12 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Laura was very pleasant and helpful!

brian B. 
Évaluation :
5

They were awesome

Joellen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison R. 
Évaluation :
5

Easy one way drop off. Final billing was nor very understanding. But from our first day my self and my wife that are 71 got sick. Had to add days to TRAILER and 26 ft. Truck. But U haul on the phone was wonderful to deal with also. Had to call number of times to add days to our rentals. Being sick and loading at 71 years old. But U haul always was there.

Rick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Have more rentals on hand so there would be other options if there are issues with a rental.

Glen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
1

Have never been here, trailer was dropped off on 8/11 to U Haul location at1 and per 080 CR 612 Lewiston Mi 49756. and per paper work u haul was called and notified.

Gary F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanesha M. 
Évaluation :
1

I had reservations for a 26ft truck. When we arrived the truck wasn't there and they only gave us a 20ft. We had to make 3 trips instead of 1. We got charged an additional 82 for mileage for their mess up! I've used uhaul in the past with no problems.

Lindsey T. 
Évaluation :
5

Very east to navigate. The key hideaway is sort of hard to find, but other than that, easy peasy lemon squeezy.

ALEXANDRA A. 
Évaluation :
4

The problem is not with the location the problem was with the billing

Gena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teena D. 
Évaluation :
3

The truck was terrible. It was totally out of alignment. To go straight the steering wheel had to be at a 45 degree angle. How did this translate on the road? Both hands white knuckled to the wheel for 1300 miles while the cab bounced up and down the whole way. Could not go over 65 mph or the cab bounced so bad it was hard to control. Maintain your vehicles please. Very disappointed & not happy at all with this experience.

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnathon R. 
Évaluation :
2

Both trucks I rented made bad mechanical noise and the second trucks air conditioning completely stopped working.

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
3

Let customers know you have to fail out a bunch of suff before you even get the code to get your keys so they can there earlier cause we lost a hour of the 2 hours we was spouse ro have it for and had to rust to get it back on time

Chuck F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen O. 
Évaluation :
5

Let customers know they should go ahead and choose a drop off location otherwise UHaul will send you a text and choose for you. Then you will face long wait times and difficulties when trying to call 1-800-uhaul to reach a scheduler. Only a scheduler can make changes to a reservation or face additional fees. It all worked out in the end, but it was a tedious and lengthy process that took several days to complete.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Very impressed and thankful. Worked with Laura and she made the experience of moving much more easier and calm. She was simply excellent.

Kim M. 
Évaluation :
4

This was my first experience with having to rent a truck to move. I really hope to stay here and never move again. If that don't work out, I'll rent thru uhaul every time because it made the job go as easy on me as possible. I wished I had used one any time previous! No improvements needed! Merci

Karla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
5

I was very impressed with Laura. She made this process so much easier.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA L. 
Évaluation :
5

They worked together and did a good job getting everything ready in a timely manner.

MaryJo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
3

When I rented the U-Haul I was quoted one price and paid that price however when I returned it I was charged and additional $130 without being told so no I would not recommend this particular U-Haul location to anyone ever and I will never use them again myself

mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

The hateful store owner has a sense of entitlement. This is the second time I've dealt with him. He charged me for something but I can't know what it is because Uhaul don't answer their phone

Donovan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Called to arrange for after hours drop off. Super friendly staff and easy drop off.

Cheri S. 
Évaluation :
2

The vehicle was out of alignment, it smelled terrible, and the engine wouldn't shift out of first gear until 40mph

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Not much room for improvement. Very good experience.

Jerry S. 
Évaluation :
5

Great customer service!!

Bruce T. 
Évaluation :
5

They were very respectful of our time. The staff was very helpful in helping us to choose the right size truck for our move.

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

My pickup reservation was at 8:30am. The uhaul employee didn't get there until 9:10am. Very poor customer service. I felt like we were rushed because we got a later start because we didn't get the truck til 9:15.

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C. 
Évaluation :
1

We were told to back up the trailer and drop it in any open space. There were no spaces and no assistant in the lot. Therefore, we had no choice but to drop it in the middle of the lot. There was one man at the counter inside and another just sitting in a chair. No one outside.

Steven S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay W. 
Évaluation :
3

Employees need a bit more training in the computer program for UHaul Rentals.

Jill E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
3

We drove 19 miles & was charged for 4 gallons of gasoline/ $22. Really?

James M. 
Évaluation :
5

Very helpful and understanding workers :)))

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

Reserved a truck, furniture dolly, and moving pads. App told me to find a kit lockbox number that did not exist. Key was not in a box at all, it was hidden in the truck with no information to tell me how or where to find it. Photos of the truck on the app did not match and were a different truck entirely. I was NOT given a dolly or pads, and I was STILL charged for them both! Location stole my money for services that we're promised, confirmed via U-Haul, but never fulfilled. U-Haul support guaranteed me I would not be charged for a dolly and pads since I didn't get them and was stranded with no way to move furniture without a dolly, and was still charged again. Absolutely appalling, incompetent, and unacceptable. This was a simple task, no excuse for this.

Daniel B. 
Évaluation :
4

My reservation was changed to this location which was 25 miles further away from my home and the destination I was traveling to. This resulted in my trip being over the allotted miles and overage charges. I received a text message the night before saying I would be contacted and never received a call. My online reservation still indicated I was to pick up at the location I specified in my original reservation but when I called and spoke with the customer service agent (who was extremely nice) she notified me of the updated location.

Justin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheldon B. 
Évaluation :
3

Storing the truck in a gravel parking lot that was not well lit was unsettling . Needs better lighting!

ROBERT L. 
Évaluation :
5

I originally had my reservation for MAD Equipment Company, on E John Rowan, however when I arrived the rental was not yet returned, in which they are supposed have ‘reservation guarantee'. They switched me to this location and set me in a rental immediately, friendly as fast. Still got everything moved in a my hours of reservation even with an hour late start at no fault of my own. Would recommend this store!

Sarah G. 
Évaluation :
5

Everything was excellent. Would recommend.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB W. 
Évaluation :
5

Staff was very helpful and knowledgeable in leasing trucks.

Philip C. 
Évaluation :
2

Trailer was not hooked up properly. Paperwork was not correct.

KRISTY G. 
Évaluation :
3

The truck cabin was dirty and the exterior was covered in snow. The lot was icy due to a recent storm and could be difficult to get out of. Other than those things which are mostly related to the weather, this location was fine.

Louis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

It was great 👍

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIONNA P. 
Évaluation :
3

I was charged double on my credit card

JOHN M. 
Évaluation :
5

Thanks you !!!

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY F. 
Évaluation :
3

In and out

steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM P. 
Évaluation :
1

Fix that truck that truck could've killed me

Jordan Lavonte P. 
Évaluation :
3

It's kind of confusing. There no markers to indicate where you put the uhaul. Only reason i knew was because of seeing other uhauls parked there.

Mackenzie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY B. 
Évaluation :
5

Quick check-in and friendly service!

JAMES H. 
Évaluation :
2

No one walked me out to the truck, and no one pointed out that I had to drive 45 minutes from the return destination I chose to return it in a whole other city. If I knew that I would have said something then

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Close, convenient, people super nice and easy to return.

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
1

The locations were fine and the people there were also accommodating unless they were lying about their roles in the rental process. My problems are with UHaul. I reserved the trailer and locations well in advance and did the early check in which means I had already paid for the thing. I had email confirmations on everything but I had not heard from anyone at the location where I was supposed to pick up the trailer and the email communications suggested that I would. I called the facility about 5 hours before I was supposed to pick the thing up and they had no trailer and no idea who I was. After speaking with them and spending 40 minutes on hold with UHaul service I was told that I would have to drive to another city to pick up the trailer. Same thing happened when I arrived at my destination. When I went to take the trailer back to the reserved location 2 miles away I suddenly found out that I again was supposed to drive to another city to drop off the trailer. They added well over 100 miles of driving to my pickup and drop-off and never even communicated that to me. This has to be the worst service I've ever seen. They let you reserve a spot and take your money but then don't bother provide what they've agreed to or even let you know. If I had shown up at the agreed place at the agreed time I would've probably not been able to make it to the other location to pick up the trailer and my entire moving schedule would've been wrecked. All three location employees I spoke with suggested that this wasn't even out of the ordinary so I guess it happens to a lot of people. It won't happen to me again as I'm not going to rely on UHaul to provide their agreed services again.

Travis H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
2

When arriving, we were told that the Uhaul representative was not there yet. After waiting for 10 minutes in the car, I called Uhaul only for them to tell me that the person was inside and waiting for us. We were never contacted to see if we were there or to come inside. Once inside, the man was very abrupt. I would not return to this location.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Non les évaluations ont été soumises pour cet établissement.

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