Customer Reviews for O'Bryan Equipment
(Concessionnaire U-Haul dans le voisinage)

111 évaluations

1545 New Haven Rd   Bardstown, KY 40004

(502) 233-4506

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 4h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(502) 233-4506

1545 New Haven Rd
Bardstown, KY 40004

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 4h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

When arriving, we were told that the Uhaul representative was not there yet. After waiting for 10 minutes in the car, I called Uhaul only for them to tell me that the person was inside and waiting for us. We were never contacted to see if we were there or to come inside. Once inside, the man was very abrupt. I would not return to this location.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
2

Ashtray was full of ashes. The cabin inside the U-Haul smelled of stale cigarettes. The windshield was dirty and the console was not wiped down because it had sticky residue from a soft drink or coffee on the dash and console. The floor was dirty. I doubt this would pass a covid inspection for cleaning a vehicle after public use. No checklist was completed after this vehicle arrived at the location where I picked it up in the state of Kentucky.

JEFFERY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL C. 
Évaluation :
1

Overlooked the uhauls being parked in a mud lot. Weather has been bad lately - I get it. Was quoted a FIRM price that was not subject to change of 84,22 $. Paid. They raise the price upon return another 30,19 $. My requested pick-up location was changed to O'Bryan's without my knowledge. No call. No email. No nothing. I showed up at my reservation site and was told to go across town - it's there now. Putting me extremely behind, but okay... so I get to where my truck ACTUALLY is. Do mobile check in for my rental. Had to mess with this for about an hour because of long wait times and so many unforeseen difficulties with the process. Putting my WAY more beyond on my day. Then uhaul mobile stated it was unable to give me the key location. I was across the mud field to O'Bryans. They come out. No one wearing masks. Mess with the most rusty janky lock I have ever seen for 10 minutes before they could open. FINALLY, an hour and a half after my expected pick up time I'm on the road. Then I am informed instead of being able to drop the truck off in Louisville, I have to drive ALL THE WAY BACK to Bardstown to drop my truck off?! So on the same day, i drop the uhaul back off where I picked it up. Literally every single aspect of what I reserved changed. And it is absolutely ridiculous that I was charged more after this absolute shit show. Sorry for the language, I honestly never complain about anything, but I honestly feel like I was screwed all the way around. I hope there is something that can be done to rectify this.

kristen D. 
Évaluation :
5

Everything was great the best experiences I have ever had with uhaul

JANCITA J. 
Évaluation :
5

Great experience! Equipment and location were clean. Will rent again.

Devin O. 
Évaluation :
2

I ordered a dolly online. When I showed up they said they didn't have any and that uhaul will allow you to rent anything even if that location doesn't have it. I needed a dolly so I had to drive across town to another uhaul place to rent. Incredibly inconvenient and added mileage and gas to my trip which exceeded the limit. Not pleased.

GERALD B. 
Évaluation :
2

Well first I had a half of tank of gas and they had it on paper for full and I went back in office and told them then they wrote on paper it was half which I have a proof and I showed to the guy at counter when I drop the Uhaul off they are still charging me 56 $for the fuel that I did not get when I pick it up.

Dilipkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Nothing, was effortless.

Jeris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
5

Great service and availability

REGINALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

I was not notified that the location was changed. So I arrived at the new location 35 minutes late. Get the truck and take off already late to my appointment. Then discover the paper printout says I have to be back by 2pm. I ask for 6 hours. I didn't get the truck till 9:45. So I hurry to get finished. And one the way back to the uhaul location they call me making sure I would be there by 2. I give the profession Uhaul Company a 1.

TOMMY W. 
Évaluation :
5

The location and the local store were fantastic. Very nice and helpful.

Bradley J. M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
1

The truck was crawling with roaches!! I had it for maybe 30 minutes and was told I should sweep them out! Then was told I could not have a refund because they do not maintain the vehicles! I called Uhaul and got a refund but after that experience I will never use uhaul again! ??

DANA S. 
Évaluation :
3

The truck had to be swept out before I could even load it. Had potting soil, fertilizer , leaves and a trash can in the back.

Cheryl P. 
Évaluation :
5

It was a last minute rental, and they had equipment available. Very nice people to deal with.

Pj M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRGINIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred C. 
Évaluation :
5

Great company to rent from! The guys at OBryans are the best..professional and very friendly! Great job!

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Was perfect for renting locally and storing items while doing some remodeling at our shop. Will be renting van again next month on a few separate occasions!

Laurie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Was charged a full day for an hour and a half usage! That's ridiculous! Shame on you. It won't happen again though

Mike D. 
Évaluation :
5

Everything was great. Easy access, parking and good selection of equipment.

Philip C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

The app makes it simple to rent. I like it better then the paper work and the contract and someone showing you everything on the truck i rent U-Haul quite often this is the first time I used the app pickup. I'll use it every time.

Blake B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

no problems at all. pouring rain when picked up, the agent did not delay in hooking up and getting me on the road. great job.

Gerald M. 
Évaluation :
3

I was traveling in rainy weather and the The cargo part of the truck leaked.

donna F. 
Évaluation :
1

cancel his contract

kenneth R. 
Évaluation :
5

Good experience overall! Guys at the service counter very nice and professional! I'll rent from uhaul again if need be!

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trinity C. 
Évaluation :
5

my first call was to request a van but i was assigned to a 10' truck. when I picked up truck, a van was on lot. I drove truck for few mins and went back. it was cumbersome and I went back and van was available. This was exactly what I needed and made the trip much more enjoyable. Thank you so much for O'bryan equip. for facilitating the change

Ramona P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Y. 
Évaluation :
5

Make sure you have everything on site at one location for people. Don't make them drive all over town to get what is needed.

Brenda Y. 
Évaluation :
3

Have available storage in Bardstown. Rented two trucks 26' & 20" had to pay out of pocket for storage! Had to pay extra for 2nd truck until I found available storage near by!!!

JIMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

No improvement needed, everything was perfect...keep up the good work !!!!!

David S. 
Évaluation :
5

Thanks y'all

CarrieLynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

The online return was absolutely terrible. It took forever and the website and app kept locking up while uploaded photos. Took about 20 minutes to return.

Bernard I. 
Évaluation :
5

Friendly and helpful staff. Quick and simple rental process.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
5

Great service! The young man that waited on me was friendly and very helpful.

Nancy S. 
Évaluation :
5

Best U-Haul experience ever. Very friendly and helpful!

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

The truck I reserved was not at the location. I had to go to another location to get the truck. There was not an appliance dolley available even though I had one reserved as well.

Timothy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
5

Parking for the return of the equipment. When we returned our trailer other customers had left there Uhaul trucks blocking the parking lot which left us nowhere to unhook our trailer.

ROGER S. 
Évaluation :
4

he was very helpful and professional... he cares about his business. gb

GLENN B. 
Évaluation :
2

Uhual told me that the place to pick up would be open at 8:30. When I got there, the sign on the door says they didn't open until 9am. The people were late so it was really 9:15am before I was able to rent a uhual. Very inconvenient!

Johanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

I would recommend them to every one.

mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia P. 
Évaluation :
3

Everything was fine at this location.

steven C. 
Évaluation :
3

They were closed when I dropped off the truck and trailer.

Tom V. 
Évaluation :
4

Please update computers for smoother checkout. Friendly service A!!!

Marissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah E. 
Évaluation :
5

Could not find the night drop box to return the truck after hours. There should be a spot on the website to find this information if the drop is not easy to find.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared F. 
Évaluation :
5

Trailer has to short of a head clearance. The sales staff experience was excellent. They went over in step by step detail on the connection point to my truck as well as the door locking and even the little things that hold the door open while loading. Very helpful team.

Scott S. 
Évaluation :
2

When we went to rent the U-haul we were told if we take it back by before 7:30 pm same day we will be charged only 19,95 $ plus tax. We rented the Trailer around 1:30 pm and we return it back at 5:45 pm. we received receipt through email and i was charged 29,95 $ plus tax.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
5

nothing

Evan B. 
Évaluation :
5

Don't change anything. Excellent service.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARYN B. 
Évaluation :
5

There was an issue with the online registation. It was not the fault of the dealer just the online app. I took a picture of the driver. Who was listed as a driver on the account, well my name was the renter so it would not let me proceed with the rental or start over. I had to wait for the store to open. That is complete crap and should be fixed. You have my contact info so call me if you need me to explain more. Thanks Roman

Roman H. 
Non reviews have been submitted for this location.

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