Customer Reviews for O'Bryan Equipment
(Concessionnaire U-Haul dans le voisinage)

156 évaluations

1545 New Haven Rd   Bardstown, KY 40004

(502) 233-4506

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h pm
  • Ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(502) 233-4506

1545 New Haven Rd
Bardstown, KY 40004

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h pm
  • Ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

My pickup reservation was at 8:30am. The uhaul employee didn't get there until 9:10am. Very poor customer service. I felt like we were rushed because we got a later start because we didn't get the truck til 9:15.

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C. 
Évaluation :
1

We were told to back up the trailer and drop it in any open space. There were no spaces and no assistant in the lot. Therefore, we had no choice but to drop it in the middle of the lot. There was one man at the counter inside and another just sitting in a chair. No one outside.

Steven S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay W. 
Évaluation :
3

Employees need a bit more training in the computer program for UHaul Rentals.

Jill E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
3

We drove 19 miles & was charged for 4 gallons of gasoline/ $22. Really?

James M. 
Évaluation :
5

Very helpful and understanding workers :)))

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

Reserved a truck, furniture dolly, and moving pads. App told me to find a kit lockbox number that did not exist. Key was not in a box at all, it was hidden in the truck with no information to tell me how or where to find it. Photos of the truck on the app did not match and were a different truck entirely. I was NOT given a dolly or pads, and I was STILL charged for them both! Location stole my money for services that we're promised, confirmed via U-Haul, but never fulfilled. U-Haul support guaranteed me I would not be charged for a dolly and pads since I didn't get them and was stranded with no way to move furniture without a dolly, and was still charged again. Absolutely appalling, incompetent, and unacceptable. This was a simple task, no excuse for this.

Daniel B. 
Évaluation :
4

My reservation was changed to this location which was 25 miles further away from my home and the destination I was traveling to. This resulted in my trip being over the allotted miles and overage charges. I received a text message the night before saying I would be contacted and never received a call. My online reservation still indicated I was to pick up at the location I specified in my original reservation but when I called and spoke with the customer service agent (who was extremely nice) she notified me of the updated location.

Justin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheldon B. 
Évaluation :
3

Storing the truck in a gravel parking lot that was not well lit was unsettling . Needs better lighting!

ROBERT L. 
Évaluation :
5

I originally had my reservation for MAD Equipment Company, on E John Rowan, however when I arrived the rental was not yet returned, in which they are supposed have ‘reservation guarantee'. They switched me to this location and set me in a rental immediately, friendly as fast. Still got everything moved in a my hours of reservation even with an hour late start at no fault of my own. Would recommend this store!

Sarah G. 
Évaluation :
5

Everything was excellent. Would recommend.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB W. 
Évaluation :
5

Staff was very helpful and knowledgeable in leasing trucks.

Philip C. 
Évaluation :
2

Trailer was not hooked up properly. Paperwork was not correct.

KRISTY G. 
Évaluation :
3

The truck cabin was dirty and the exterior was covered in snow. The lot was icy due to a recent storm and could be difficult to get out of. Other than those things which are mostly related to the weather, this location was fine.

Louis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

It was great 👍

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIONNA P. 
Évaluation :
3

I was charged double on my credit card

JOHN M. 
Évaluation :
5

Thanks you !!!

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY F. 
Évaluation :
3

In and out

steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM P. 
Évaluation :
1

Fix that truck that truck could've killed me

Jordan Lavonte P. 
Évaluation :
3

It's kind of confusing. There no markers to indicate where you put the uhaul. Only reason i knew was because of seeing other uhauls parked there.

Mackenzie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY B. 
Évaluation :
5

Quick check-in and friendly service!

JAMES H. 
Évaluation :
2

No one walked me out to the truck, and no one pointed out that I had to drive 45 minutes from the return destination I chose to return it in a whole other city. If I knew that I would have said something then

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Close, convenient, people super nice and easy to return.

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
1

The locations were fine and the people there were also accommodating unless they were lying about their roles in the rental process. My problems are with UHaul. I reserved the trailer and locations well in advance and did the early check in which means I had already paid for the thing. I had email confirmations on everything but I had not heard from anyone at the location where I was supposed to pick up the trailer and the email communications suggested that I would. I called the facility about 5 hours before I was supposed to pick the thing up and they had no trailer and no idea who I was. After speaking with them and spending 40 minutes on hold with UHaul service I was told that I would have to drive to another city to pick up the trailer. Same thing happened when I arrived at my destination. When I went to take the trailer back to the reserved location 2 miles away I suddenly found out that I again was supposed to drive to another city to drop off the trailer. They added well over 100 miles of driving to my pickup and drop-off and never even communicated that to me. This has to be the worst service I've ever seen. They let you reserve a spot and take your money but then don't bother provide what they've agreed to or even let you know. If I had shown up at the agreed place at the agreed time I would've probably not been able to make it to the other location to pick up the trailer and my entire moving schedule would've been wrecked. All three location employees I spoke with suggested that this wasn't even out of the ordinary so I guess it happens to a lot of people. It won't happen to me again as I'm not going to rely on UHaul to provide their agreed services again.

Travis H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
2

When arriving, we were told that the Uhaul representative was not there yet. After waiting for 10 minutes in the car, I called Uhaul only for them to tell me that the person was inside and waiting for us. We were never contacted to see if we were there or to come inside. Once inside, the man was very abrupt. I would not return to this location.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
2

Ashtray was full of ashes. The cabin inside the U-Haul smelled of stale cigarettes. The windshield was dirty and the console was not wiped down because it had sticky residue from a soft drink or coffee on the dash and console. The floor was dirty. I doubt this would pass a covid inspection for cleaning a vehicle after public use. No checklist was completed after this vehicle arrived at the location where I picked it up in the state of Kentucky.

JEFFERY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL C. 
Évaluation :
1

Overlooked the uhauls being parked in a mud lot. Weather has been bad lately - I get it. Was quoted a FIRM price that was not subject to change of $84.22. Paid. They raise the price upon return another $30.19. My requested pick-up location was changed to O'Bryan's without my knowledge. No call. No email. No nothing. I showed up at my reservation site and was told to go across town - it's there now. Putting me extremely behind, but okay... so I get to where my truck ACTUALLY is. Do mobile check in for my rental. Had to mess with this for about an hour because of long wait times and so many unforeseen difficulties with the process. Putting my WAY more beyond on my day. Then uhaul mobile stated it was unable to give me the key location. I was across the mud field to O'Bryans. They come out. No one wearing masks. Mess with the most rusty janky lock I have ever seen for 10 minutes before they could open. FINALLY, an hour and a half after my expected pick up time I'm on the road. Then I am informed instead of being able to drop the truck off in Louisville, I have to drive ALL THE WAY BACK to Bardstown to drop my truck off?! So on the same day, i drop the uhaul back off where I picked it up. Literally every single aspect of what I reserved changed. And it is absolutely ridiculous that I was charged more after this absolute shit show. Sorry for the language, I honestly never complain about anything, but I honestly feel like I was screwed all the way around. I hope there is something that can be done to rectify this.

kristen D. 
Évaluation :
5

Everything was great the best experiences I have ever had with uhaul

JANCITA J. 
Évaluation :
5

Great experience! Equipment and location were clean. Will rent again.

Devin O. 
Évaluation :
2

I ordered a dolly online. When I showed up they said they didn't have any and that uhaul will allow you to rent anything even if that location doesn't have it. I needed a dolly so I had to drive across town to another uhaul place to rent. Incredibly inconvenient and added mileage and gas to my trip which exceeded the limit. Not pleased.

GERALD B. 
Évaluation :
2

Well first I had a half of tank of gas and they had it on paper for full and I went back in office and told them then they wrote on paper it was half which I have a proof and I showed to the guy at counter when I drop the Uhaul off they are still charging me $56 for the fuel that I did not get when I pick it up.

Dilipkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Nothing, was effortless.

Jeris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
5

Great service and availability

REGINALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

I was not notified that the location was changed. So I arrived at the new location 35 minutes late. Get the truck and take off already late to my appointment. Then discover the paper printout says I have to be back by 2pm. I ask for 6 hours. I didn't get the truck till 9:45. So I hurry to get finished. And one the way back to the uhaul location they call me making sure I would be there by 2. I give the profession Uhaul Company a 1.

TOMMY W. 
Évaluation :
5

The location and the local store were fantastic. Very nice and helpful.

Bradley J. M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
1

The truck was crawling with roaches!! I had it for maybe 30 minutes and was told I should sweep them out! Then was told I could not have a refund because they do not maintain the vehicles! I called Uhaul and got a refund but after that experience I will never use uhaul again! ??

DANA S. 
Évaluation :
3

The truck had to be swept out before I could even load it. Had potting soil, fertilizer , leaves and a trash can in the back.

Cheryl P. 
Évaluation :
5

It was a last minute rental, and they had equipment available. Very nice people to deal with.

Pj M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRGINIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred C. 
Évaluation :
5

Great company to rent from! The guys at OBryans are the best..professional and very friendly! Great job!

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Was perfect for renting locally and storing items while doing some remodeling at our shop. Will be renting van again next month on a few separate occasions!

Laurie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Was charged a full day for an hour and a half usage! That's ridiculous! Shame on you. It won't happen again though

Mike D. 
Évaluation :
5

Everything was great. Easy access, parking and good selection of equipment.

Philip C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

The app makes it simple to rent. I like it better then the paper work and the contract and someone showing you everything on the truck i rent U-Haul quite often this is the first time I used the app pickup. I'll use it every time.

Blake B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

no problems at all. pouring rain when picked up, the agent did not delay in hooking up and getting me on the road. great job.

Gerald M. 
Évaluation :
3

I was traveling in rainy weather and the The cargo part of the truck leaked.

donna F. 
Évaluation :
1

cancel his contract

kenneth R. 
Évaluation :
5

Good experience overall! Guys at the service counter very nice and professional! I'll rent from uhaul again if need be!

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trinity C. 
Évaluation :
5

my first call was to request a van but i was assigned to a 10' truck. when I picked up truck, a van was on lot. I drove truck for few mins and went back. it was cumbersome and I went back and van was available. This was exactly what I needed and made the trip much more enjoyable. Thank you so much for O'bryan equip. for facilitating the change

Ramona P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Non les évaluations ont été soumises pour cet établissement.

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