At pickup, personnel knowledgeable about and needed for UHaul pickup was not present and could not be reached by onsite person for over an hour. Truck was suppose to be one way as reserved over 3 weeks ago. Still not put in correctly on day of rental despite multiple confirmations with UHaul central telephone line personnel. Also, UHaul changed the pickup location at 2pm the day before pickup. This new location (142 Kendal, Point Edward) was over 1 hour away from original location. Multiple attempts were made to reach the new pickup location by customer for confirmation, no one answered the phone and no voicemail. Overall atrocious communication and service.Te P.
Customer Reviews for Obsolete Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Point Edward, ON N7V4G5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I requested a cart and got charged for a cart......but there was no cart!!!! I asked for a refund.....and im still waiting for it!!!!William A.
Le client n'a pas laissé de commentaire.Chris H.
Please, please drop the online checkin procedure, it's stressful as a customer to use and rarely works. Unfortunately in the future I'll be using another truck rental company that can provide human staff to interact with.MARKROSS T.