The lady who runs the place is super friendly and helpful.
Russell S
Customer Reviews for Ocean Grove Mattress And Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The stall is extremely helpful The reservation are on time the equipment is clean and ready to go
Jean AExcellent customer service!
RUSSELL SExcellent service, new equipment, great experience.
John HGood experience overall
Keith ANot really sure what business is on the site. The inside of the store looked cluttered and I questioned if I was in the right place. The yard itself was relatively clean and organized. I only knew it was the right place because a bunch of labeled equipment was out front.
Mark FThé stall is so helpful It is a pleasure to do business there
Jean ALocation was fine, just a basic lot at a nondescript business. The question of it being "clean and inviting"? No, but to drop off a truck, it was ok. Had issues with the U-Haul app again (same as truck pick-up in a different location) making it a longer and more difficult process then it should have been.
Brian C1) I was unable to pick up my truck because I arrived late. This resulted in me waiting on hold/speaking to customer service agents for 41 minutes while standing in the hot sun until I was able to pick up the truck. How is this acceptable? 2) When I finally got into the truck, I found that the rear driver's side tire pressure was 30 psi less than the required pressure (as listed on the door frame sticker. I then had to spend a half hour performing preventative maintenance on the vehicle so I could drive it safely. Ridiculous.
Jonathan WNeeds a wheel alignment, and brakes & suspension checked. I've driven trucks over twice as big, for Coke and Perrier, but this truck was a little scary/tricky. If I didn't have any experience, that truck would have been a nightmare and more than a little dangerous. The steering is loose, but WAY loose turning left around a bend. Suspension would have been fun, if it were a bounce pit. PA roads would not be recommended. Brakes ... "iffy" Other than that, no problems using U-Haul or the Ringoes/Neptune locations, again. Bill
Bill BDropped off after 5:00 PM, loved how we were able to do return on line. Process was very efficient
Deborah KFire the RUDE fat blonde lady that did NOT want to assist me and she did NOT want to work in the first place as she stated when I came in prior days to me renting the truck. Also someone should physically be in the office at seven AM
Alberto CEverything was great at all levels
Jean AI was charged a $20 after hours fee. Truth is…I dropped off the truck at the prearranged time..9 am on 11/22…the place was closed and no one home….I should not be charged because the place was not open…keys were left in drop box…receipt came at around 9:50 am…not right…will tell all to avoid UHaul…will not use again.
William LSorry, they were closd when I arrived so I can't really give feedback.
jennifer jEasy without help
Tess MIt was closed and raining when I got there, but it had trucks, and I was able to rent one of said trucks.
Daniel BThe UHaul rep was friendly and helpful..
kate fSeemed very shady. Looks like the place is closed. Would not feel comfortable there alone at night. It did have a large lot, close to major roads.
FRANK MI was refused dropoff at multiple locations.
SETHANDREW HVery easy and super helpful. Highly recommend.
Nick CThe agent was super nice and helpful I look forward To do business again in about 3 weeks again .Thank a million for such a good service. Jean
Jean AI just had a problem with the GPS location not allowing me to complete the process online. I had to call U-Haul to have them do it.
Krista MEvery time I am there the spot is a cell phone dead zone and I have trouble with the mobile app
Keith SWas very happy w the service, truck; both pickup and dropoff. Verynsmoothband efficient process.
William GWhy was I charged $21 for "After hours service fee" when all I did was drop the keys in a drop box?
Matthew CThe 15-foot truck was parked in a very tight spot! Please keep in mind that your renters don't have a lot of experience driving trucks of this size, so please make it easier for them to get in & out of the spaces.
Margaret BThe atendent was very helpful in everything!!! Great service
Gil LVery nice Representative at this location. She was extremely helpful and patient with us, explaining the rental process clearly and precisely. I wish I could recall her name, but if you can, please thank her for us. My wife and I appreciated her help!
James REverything was fine except the additional fees you will pay once all is said and done $20 turned into $60. I ly uses the van for 2 hours.
Azelia HEverything was good. The lady working there was very helpful.
Troy FIt was a pretty sketchy lot and we dropped the truck on a Sunday afternoon and there was no one around and no one answered the number we were told to call. I did a self-return on-line but it still felt a little unresolved.
David SBe accurate in your prices. I was charged twice and awaiting for a resolution from the company, no one has contacted me yet.
Deitra WMuy excelente y professional
MIGUEL PInternet connection with the app
umit kMAYBE HAVE A RUNNER SO IT'S A LITTLE EASIER TO GET IN & OUT OF TRUCK. ALSO IMPROVE THE POWER STEERING. KIND OF HARD MAKING TURNS.
ANGELA WGreat service & and ease of use.
GEORGE BThe UHaul service person was amazing! However, the website said that the rental could get picked up at 8:00 am, but the store doesn't open until 10:00 am. The website should be corrected to match the actual store hours. But again - the woman who took care of me was AMAZING!
AUGUST SHad a one hour delay checking out truck because I was not made aware that if I check out past the reservation time it is assumed I am not going to pick it up. Had to call H-Haul for assistance - wait time was 45 minutes!
STEPHEN ACar was too much noisy condition was’t good for long trip , please fix the mat car
Seyed MCreepy abandoned mattress store. Glad I didn't have to return at night.
Christopher CMaintain vehicle. The drivers door kept popping open while driving. No windshield wash in reservoir. Once I got to my location had issues with transmission & reported everything when I returned vehicle. Allow more mileage, got detoured & spent a 1/2 hr on hold to get more mileage.
Robert CThe trailer was infested with ants, but since they close at noon I was stuck with what I got. I had to bleach it clean as I was moving furniture, but I didn't get them all. I now have to sanitize everything I moved. Terrible experience.
Alfred BPerfect
anthony aDrop location U Haul gave me was 40 mini minutes form my house to find one on my own close to my house to drop off truck. Website was not working and person on phone was not helpful Bad experience form start to finish
Steven DBetter customer service!!!!
TJ D